Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 13,391 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 13,391 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 27th October 2025

394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for a delivery! Had time off work to be at home,still no sign!!”

Helpful Report

Posted 1 week ago

Hi Tony, Thanks for your feedback, and we’re really sorry to hear about the delay with your delivery. The item we dispatched arrived within a few days of your order, but the products being sent directly from the manufacturer were unfortunately delayed, despite a delivery date being booked in advance. We completely understand how frustrating this must have been, especially after taking time off work, and we can only apologise for the inconvenience caused. We understand the customer service team has already reached out with the situation now fully resolved and we’ve raised this matter with the manufacturer to help prevent similar issues in future. Apologies again Tony and thank you for taking the time to leave feedback. Rubberduck Bathrooms Team 🛁

Posted 1 week ago

“Bought a Niche for my bathroom and when it turned up the box looked undamaged so didnt open it until later but when i opened the package it looked like it was dropped on the corner was damaged, rang up for a replacement was was told in no uncertain terms that your company were no going to exchange, so not very happy.”

Helpful Report

Posted 2 weeks ago

Hi there, Thanks for your feedback, and we’re really sorry to hear your niche arrived damaged. We completely understand how disappointing that must have been. We do ask that any issues are reported to us within a reasonable timeframe after delivery so we can raise them with the courier and arrange a replacement straight away. As the damage was reported later on, we were unfortunately unable to make a claim or exchange it in this case. We know how frustrating this must have felt and appreciate you taking the time to share your experience - your feedback helps us continue improving our service. Rubberduck Bathrooms Team 🛁

Posted 1 week ago

“Still not received my order”

Helpful Report

Posted 3 weeks ago

Hi Brendan, Thanks for your feedback, and we’re sorry to hear your order hasn’t arrived yet. Your order was placed at 9.50pm and dispatched the following morning at 11.09am on a tracked next day service, with tracking links provided. We received your email this morning letting us know it hadn’t yet arrived and have already contacted the courier. As per the email reply this morning, we’re currently waiting on their response - if you can please bear with us, we need a little time for them to look in to the matter and come back to us. We completely understand how frustrating this delay is and will update you as soon as we hear back from them. Rubberduck Bathrooms Team 🛁

Posted 3 weeks ago

“Despite hard battling with DHL ecommerce and Rubberduck company, haven't received my order. Rubberduck using the worst delivery service company, even they have no influence on DHL.”

Helpful Report

Posted 3 weeks ago

Hi Petro, Thanks for your feedback, and we’re really sorry to hear about the issues you’ve had with your delivery. Your order was dispatched promptly from our side, but unfortunately DHL eCommerce has experienced delays which were outside of our control. We completely understand your frustration, especially after having to chase both us and the courier. While we don’t have direct control over DHL’s operations, we do continually push them for updates and raise service issues to help prevent situations like this. We’re genuinely sorry for the inconvenience this has caused and hope you can see we have done all we can to help. Rubberduck Bathrooms Team 🛁

Posted 3 weeks ago

“Terrible experience using Rubberduck bathrooms! For a company who sells bathroom good they should be well aware at how important it is to honour the delivery dates. I was told my £1200 order would arrive between 9th-12th of September so a 4 day window, there was zero communication to say this wouldn't be the case, i only found out it was going to be late when i phoned the customer service number on the 15th my items i was promised the order ny 16th then 17th both never materialised. Eventually the items arrived on the 18th at 4pm. Customer service advisors are very unhelpful and unprofessional. AVOID rubberduckbathrooms.co.uk”

Helpful Report

Posted 1 month ago

Hi Paul, Thanks for your feedback, and we’re sorry to hear you were unhappy with the delivery of your order. Just to clarify, all but one of the items on your order were delivered within the ETA provided. One item was unfortunately left outstanding, and rather than hold up the whole order we split the delivery to avoid unnecessary delay, covering the additional cost ourselves. The final item was dispatched on the 15th on a tracked next day service, but DHL unfortunately took longer than expected to deliver, which meant you received it on the 18th. We appreciate how frustrating this must have been, especially given the size of the order, and we’re sorry for the disruption it caused. While not mentioned above - we hope the 10% discount offered across the order was well received. Rubberduck Bathrooms Team 🛁

Posted 1 month ago

“Still no been delivered have been told it’s out for delivery for the last 5 days”

Helpful Report

Posted 1 month ago

Hi Marcus, Thanks for your feedback, and we’re sorry for the frustration caused with your delivery. As you’ll see from the tracking details provided, your item was dispatched on the 17th using a next day service. Unfortunately, there was a delay on DHL’s side which meant it didn’t arrive as planned - but it was delivered yesterday, around the time you left this review. We appreciate how inconvenient the delay was and thank you for your patience while this was resolved. Rubberduck Bathrooms Team 🛁

Posted 1 month ago

“I was told it would arriive on a Friday-no show. On the next Monday told it would come the next day. I call them on the Tuesday and was told they had attempted delivery. I had waited all day. Cancelled the order”

Helpful Report

Posted 1 month ago

Good Moring Simon, Thanks for your feedback, and we’re sorry to hear about the issues you had with your delivery. Your items were being delivered directly by the manufacturer, and the updates we passed on were based on the information provided to us by their courier. Unfortunately, this wasn’t handled as it should have been, and we completely understand your frustration at the missed and conflicting delivery dates. We’re sorry this experience led you to cancel your order, and your feedback has been passed on to the manufacturer to help improve their process going forward. Rubberduck Bathrooms Team 🛁

Posted 1 month ago

“Incredibly poor service. The product I ordered from the photo on the website was NOT the correct item and then they refused to pay the return postage, even though it was clearly not my fault that the wrong product had been sent. It took over 2 weeks and only after 2 emails that my refund was finally given.”

Helpful Report

Posted 1 month ago

Good Morning Jane, Thanks for your feedback, and we’re sorry to hear about your disappointment with this order. We’ve checked into this and can confirm that the correct item was sent. The codes/images on the box matched exactly with what was ordered. The issue arose because the manufacturer had updated the design of the product slightly before they went into administration, and unfortunately the newer version no longer looked identical to the older images still in circulation. We understand how frustrating this must have been for you, especially with the delay in refund and the confusion caused by the design change, and we’re sorry this left you feeling let down. Rubberduck Bathrooms Team

Posted 1 month ago

“Awful communication from courier (DHL). Took time off work to be at home to wait for delivery on 3 different working days. No delivery on first 2 days, and no update provided. 3rd day only a partial delivery. Now having to delay instalation as expected delivery date missed, and no definitive delivery date given. On this basis would not recommend rubber duck as courier service is unreliable and has caused delays to the project.”

Helpful Report

Posted 1 month ago

Hi Sally, Thanks for your feedback, and we’re very sorry to hear your items are still in transit. Your items were dispatched promptly, and the ETA provided at the time of ordering did state delivery could be up to the 8th. Unfortunately, DHL’s communication and handling of your consignments fell short, which caused the disruption you’ve described. We can see the outstanding item is due to arrive tomorrow, which is a day later than we expected. We use DHL as they usually provide the best balance of reliability and cost, but it’s clear that in this case the service was not up to standard. We’ve raised this with DHL and will continue to push for improvements. Apologies again for the inconvenience this caused and the impact on your schedule. Rubberduck Bathrooms Team

Posted 1 month ago

“I placed an order and the delivery date given was the 2nd September, I received several emails from DHL between the 2nd and 5th September advising of delivery dates, however, I still have not received the item, for which I paid £20 for delivery, which is very excessive, especially when it still has not arrived.”

Helpful Report

Posted 1 month ago

Good Morning Nicola, Thanks for your feedback, and we’re really sorry to hear you’ve not yet received your item. The order was dispatched within just a few hours of being placed, as you can see from the tracking details provided, there has unfortunately been a delay with DHL. This review is the first we’ve heard of any issue, had we been made aware earlier, we could have chased this up with the courier right away. We completely understand your frustration, especially given the delivery cost - looking at the tracking this morning, we can see your delivery is scheduled for this afternoon. If there are any issues just give us a call and we'd be more than happy to help. Rubberduck Bathrooms Team

Posted 1 month ago

“Element board 2400 x 90 only available in 5 pack Difficult to find the drop down menu to buy adhesive kit separately-Head office did not know about this option. Delivery sent in 2 parts - 8 days later I’m still waiting for the element board to arrive. Very disappointed”

Helpful Report

Posted 1 month ago

Good Afternoon David, We're sorry to hear you feel the service could be improved. The kit purchased is pre-made by the manufacturer and contains all the parts necessary to fit the kit. They do not sell the installation kit independent from the boards. You can however purchase most individual components of the kit, if you require extra. In terms of delivery, the ETA provided pre-sale was up to the 4th of September. In the tracking link provided, you can see your outstanding items are in transit to you today, with an ETA between 4-6pm. A full day before the ETA provided. We're sorry again you feel the service needs improvement. Rubberduck Bathrooms Team

Posted 1 month ago

“All panels came slightly damaged, luckily we had to cut all board anyway so managed to chop these bad corners off but the price we payed should not expect this - terrible”

Helpful Report

Posted 1 month ago

Good afternoon Philip, We're very sorry to hear about the damage to your panels. We can see your panels were ordered and delivered within 2 days of placing the order - we would have had replacements sent out free of charge had we been made aware of the issue. All panels of this nature are delivered directly by the distributor, which unfortunately makes it very difficult for us to control that part of the service. In the rare occasion things don't go to plan, we look to act as quickly as possible to remedy any matter reported. Again, we're sorry to hear that you had issues with your delivery. Rubberduck Bathrooms Team

Posted 1 month ago

“We were very disappointed with the delivery of our items !! It changed day by day i.e. It will be tomorrow didn’t arrive etc etc Would not use this company again”

Helpful Report

Posted 2 months ago

Good Morning Cynthia, Thanks for your feedback, and we’re really sorry to hear about the problems with your delivery. The items ordered were dispatched directly by the manufacturer, which unfortunately meant we had no control over the delivery process. We completely understand how frustrating it must have been to be told different dates and still be left waiting. Following feedback from customers like yourself, we’ve extended the delivery window shown on these items while the manufacturer works on resolving their fulfilment issues. This way, we hope to set clearer expectations pre-sale and avoid further disappointment. Apologies again for the inconvenience caused, and thank you for bringing this to our attention. Rubberduck Bathrooms Team

Posted 2 months ago

“The item sent was damaged and the replacement was sent to be delivered after I left for a 2 week holiday even after several messages asking them not to. Follow up emails were ignored.”

Helpful Report

Posted 2 months ago

Good Morning Afolabi, Thanks for your feedback, and we’re sorry to hear about your experience. We’re very sorry the original item arrived damaged, and we understand how frustrating it must have been that the replacement was delivered while you were away, despite your messages. This clearly isn’t the level of service we aim to provide. We’ll review this with the customer service team and the warehouse to ensure communication is clearer and issues like this are avoided in future. Rubberduck Bathrooms Team

Posted 2 months ago

“I have not yet received my order. Very poor service.”

Helpful Report

Posted 2 months ago

Good Morning Teresa, Thanks for your feedback, and we’re sorry to hear you’ve not received your order. Your order was dispatched directly by the manufacturer, with tracking details provided on the 19th. Up until seeing your review this morning, we hadn’t been made aware of any delay or issue, as we’ve had no contact regarding the delivery. We’ll look into this straight away with the manufacturer and their courier to confirm the status and ensure it gets to you as quickly as possible. Apologies again for the inconvenience caused. If you need anything in the meantime you can always give us a call. Rubberduck Bathrooms Team

Posted 2 months ago

“An elderly single lady neighbour reported had a faulty lavatory cistern supply valve and had to flush her lavatory with a bucket. The next day, Monday 11 August, I ordered a replacement from Rubberduck Bathrooms which indicated that delivery would be the next day or the one after - 12 or 13 August. Their delivery charge was £6.95. The valve was not even dispatched until Friday 15 and arrived on Monday 18, a full week after ordering. I complained to the company and requested a refund of the postage as a sign of goodwill, this was refused. Had the Royal Mail 24 hour tracked delivery been used the cost would have been £4.29, some £2.66 less and would have arrived the next day. The company says it does not have a contract with Royal Mail which, given that plumbing items are often urgently required, seems at odds with offering a prompt service especially as 24 hour or 48 hour delivery had been indicated. The service was poor and expensive. There was no problem with the product. Martin Buckland”

Helpful Report

Posted 2 months ago

Hi Martin, Thanks for taking the time to leave a review. We're very sorry to hear about the delay with your valve. The delivery windows we display are best estimates and we do our best to dispatch items as quick as possible. We dispatch hundreds of thousands of items a year from our warehouse - over the years we have rotated through numerous providers based on service and feedback, including Royal Mail. We currently use DPD tracked next day for our smaller deliveries, and they have proven to be very good to us and our customers. Again we're sorry for the initial delay - it's great to hear the item did the job on arrival however. Rubberduck Bathrooms Team

Posted 2 months ago

“The panel, while easy to work with arrived warped, also one of the corners dented but had been still overcoated during manufacture. Consequently, I have placed the damaged corner at the bottom. Also going to have to use screws to align the warped bath panel to the bath. I like the material a lot. But only order 2 weeks in advance of you need to send back if warped or find another supplier. But like most things these days items just do not seem to be to have quality control attendance.”

Helpful Report

Posted 2 months ago

Good morning Bruce, Thank you for your feedback, and we’re sorry to hear about the condition of your bath panel. Your order was placed late afternoon and dispatched the same day, arriving with you on the next working day. We hadn’t been made aware of any issue with the panel until your review came through. Had we known, we would have been more than happy to arrange a replacement on a next-day service to put things right quickly. We’re glad to hear you like the material itself, but it’s disappointing that the quality control from the manufacturer let it down in this instance. Thanks again for your comments, they’ve been noted and will be passed along. Rubberduck Bathrooms Team

Posted 2 months ago

“Missed estimated delivery date, nobody confirmed delivery date , communication exceptional poor. 3 time I rang to request update on delivery, 3 time " We will ring up back" 3 time nobody bothered to ring back. Another one to add to list of negative review.”

Helpful Report

Posted 2 months ago

Good Afternoon Adrian, Thanks for your feedback, and we’re really sorry to hear about your experience. Missing the estimated delivery date is frustrating enough, but not receiving a call back as promised is certainly not the standard we aim to deliver. Your comments have been passed on to our customer service team so we can review where this broke down and make sure it doesn’t happen again. We appreciate things didn't work out as well as we'd hope here, if you did need anything moving forward please give us a call and we'll see what we can do to make things up to you. Apologies again for the inconvenience caused Adrian, and thank you for taking the time to share your experience. Rubberduck Bathrooms Team

Posted 2 months ago

“Hi I packed a order on the 22nd July 2025 and still not received my order in full (18th August) so a shame to send a negative review but having to wait nearly coming upto nearly 1 month for your order is very poor.”

Helpful Report

Posted 2 months ago

Good Afternoon Sanjit, Thanks for your feedback, and we’re really sorry to hear you’ve not yet received your full order. Some of our products are sent directly by the manufacturer, and delays can unfortunately occur on their side which are outside of our immediate control. That said, we always aim to chase these up and keep customers updated until everything has been delivered. We’ll continue to follow this up to make sure the outstanding items reach you as soon as possible. Apologies again for the delay, and thank you for your patience. Rubberduck Bathrooms Team

Posted 2 months ago

“After over 3 weeks now still no sign of mirror or delivery email. As I am trade and this is for a customer very bad communication ! Will not be returning customer”

Rubberduck Bathrooms Ltd 1 star review on 7th August 2025

Helpful Report

Posted 2 months ago

Good morning Gordon, We're very sorry to hear you are still waiting on your delivery. We do think there must have been a miscommunication along the way however, we can see your outstanding mirror was dispatched on the 1st of August. Looking at the tracking details (see attached image) it appears there has been a delay with DHL, which we can only apologise for. We'll have the team chase that order up for you asap this morning with an update to follow. Apologies again for the delay Gordon, we'll get to the bottom of things for you. Rubberduck Bathrooms Team

Posted 2 months ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 13,391 reviews