Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 13,076 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 13,076 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 4 star review on 7th August 2025

392

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After over 3 weeks now still no sign of mirror or delivery email. As I am trade and this is for a customer very bad communication ! Will not be returning customer”

Rubberduck Bathrooms Ltd 1 star review on 7th August 2025

Helpful Report

Posted 5 days ago

Good morning Gordon, We're very sorry to hear you are still waiting on your delivery. We do think there must have been a miscommunication along the way however, we can see your outstanding mirror was dispatched on the 1st of August. Looking at the tracking details (see attached image) it appears there has been a delay with DHL, which we can only apologise for. We'll have the team chase that order up for you asap this morning with an update to follow. Apologies again for the delay Gordon, we'll get to the bottom of things for you. Rubberduck Bathrooms Team

Posted 5 days ago

“Missing items from order, had to chase many times to get the missing item sent (which I am still waiting on) customer service very poor.”

Helpful Report

Posted 2 weeks ago

Good Morning Daniel, Thank you for your review, and I'm truly sorry to hear about the missing panel. The panels in your order were delivered directly by the manufacturer, and unfortunately, one of the panels was incorrectly marked as dispatched on their system. This meant we had to follow up with both the manufacturer and their delivery partner to investigate and get the outstanding item released. We understand they have since dispatched and delivered the outstanding panel. We completely understand how frustrating this has been, especially having to chase for updates, and we're very sorry the experience hasn't met expectations. Rubberduck Bathrooms Team

Posted 1 week ago

“Bath arrived damage and despite agreeing it was damaged by the manufacturer, not willing to replace the product. Will be disputing the transaction with my bank and submitting a formal complaint. Very disappointed with the customer service and will not be using again.”

Helpful Report

Posted 3 weeks ago

Good Morning Stan, Thanks for taking the time to leave feedback. We think there has been a miscommunication here, the team picked up your email noting the damage on Saturday, and stated they would discuss the matter further with a manager given the timescales of reporting. That said, the team did contact the distributor on Saturday to file a claim for a defective product (rather than damage on delivery) given the nature of the damage. They're not open over the weekend, so we haven't had a response just yet but the team are on with it and looking for a positive resolution. We hope to hear back from them today and as soon as we do, we will be in touch with your update. Rubberduck Bathrooms Team

Posted 3 weeks ago

“The goods have yet to be delivered - so I’m not best pleased”

Helpful Report

Posted 3 weeks ago

Good Morning Robert, Thanks for your review, and we're really sorry to hear the goods haven’t arrived yet. Unfortunately, there has been a delay at the manufacturer’s end which has impacted dispatch ETAs. We completely understand how frustrating this is and want to reassure you that we’re actively chasing this and doing everything we can from our side to ensure your order is delivered as smoothly and quickly as possible. Thanks again for your patience and understanding, we’ll be in touch with updates as soon as we have them. Rubberduck Bathrooms Team

Posted 3 weeks ago

“The items ordered were not delivered. Incorrect items arrived, causing the building contractors delays to complete the work. Costing my client in excess of £1,000 on delays to completion. The process to raise a concern was on-line, no contact number was provided and despite utilising the correct return’s procedure as provided, promptly I have not heard anything back in the past 24 hours.”

Helpful Report

Posted 3 weeks ago

Good Morning Adrian, We're very sorry to hear about the the issue with your order. We can see your order was placed and dispatched on the 3rd using a tracked service and was delivered within 3 business days thereafter. 10 days after the delivery was received, we were made aware of an issue. Unfortunately there was a picking error at the manufacturers end, which meant you received 10mm glass instead of 8mm. Which again we can only apologise for. We can see the team has been in touch with the manufacturer regarding an update and our team has passed that over to yourself this morning. Again, we're sorry for the picking error and hope you can see we have done all we can to help resolve the matter given the timescales involved. Rubberduck Bathrooms Team

Posted 3 weeks ago

“3rd shower tray not a good 1 out of the 3, 2 of these are currently sat in my hallway awaiting collection, I emailed the same day the last 1 was delivered and again yesterday but still waiting for a response”

Helpful Report

Posted 3 weeks ago

Hi Tom, Thank you for your feedback and we’re really sorry to hear that you've experienced issues with your order. We’ve checked our system and can confirm your initial email was received and a member of the team has since followed up to arrange the collection of the trays with the manufacturer. We’re very sorry for the delay in getting back to you with an update. Thanks again for your patience while we communicate with the manufacturer regarding your collection/refund. Rubberduck Bathrooms Team

Posted 3 weeks ago

“Complaint submitted, I am still waiting for the reply and to return the items. Please let me know where this sits with your customer service team by Monday 21 as this has been going on since May.”

Helpful Report

Posted 3 weeks ago

Good Afternoon Nick, Thanks for taking the time to leave your review. We think there must have been a miscommunication along the way, the last correspondence we had with yourself was an email sent on the 23rd June - where we stated we do not offer a collection service for unwanted items. We are currently awaiting the return of your item, so we can process your refund. If you require any further details, by all means please don't hesitate to contact the customer service team. Rubberduck Bathrooms Team

Posted 3 weeks ago

“I emailed yesterday to ask why you haven't refunded my payment despite my having returned the badly damaged item 12 days ago (now 13) and instead of sending me the refund you contact to ask for a review !!!”

Helpful Report

Posted 3 weeks ago

Good Morning Michael, Thank you for your feedback, and we're really sorry to hear you're still waiting on your refund. Just to clarify, our review invites are sent out automatically and aren't manually triggered by our team, so we do apologise for the unfortunate timing in your case. We’re currently looking into your return and will ensure your refund is processed as quickly as possible. If you’ve not already heard back directly from the team, someone will be in touch shortly with an update. Thank you for your patience, and please do let us know if there’s anything else we can help with in the meantime. Rubberduck Bathrooms Team

Posted 3 weeks ago

“Absolutely shocked at your decision to use DHL Carrier to deliver the last of your stock. Those dummies lost it, now I have NO SOURCE for my shower seal that you failed to supply!”

Helpful Report

Posted 3 weeks ago

Hi Mr Gant, We’re very sorry to hear about the issue with your delivery. The item was shipped using DHL tracked next day, who are our chosen delivery partner for this type of consignment. Over the years, they’ve consistently provided the best balance of reliability and service at a cost-effective rate. The above was made clear before purchasing the item with the delivery method being displayed on screen, so it shouldn't have come as a shock, as you say. Again, we're sorry to hear the delivery of your shower seal failed on this occasion. We're thankful most customers can see that we have done all we can in these instances. Rubberduck Bathrooms Team

Posted 3 weeks ago

“Order didn’t turn up - you definitely need to look at the couriers you are using - still waiting on my refund I’d very much appreciate my money back pronto.”

Helpful Report

Posted 1 month ago

Good Morning Georgina, Thanks for your feedback, and we're really sorry to hear your order didn’t arrive as expected. We can see your order was dispatched directly by the manufacturer using a specialist courier service, due to your location in the Scottish Highlands. Unfortunately, this can occasionally result in issues outside of our immediate control, but we completely understand how frustrating that is. As per the email provided, we can confirm your order has been cancelled and your refund will be actioned as soon as possible. A further email will be sent on confirmation of your refund. We're sorry again to hear that the delivery didn't go ahead as planned. Rubberduck Bathrooms Team

Posted 4 weeks ago

“Unfortunately Rubber Duck Bathrooms do not prescribe or understand the consumer rights act. Avoid this company if you want goods to last more than six months. Following an aesthetic fault with pegler tap indices only fitted for two months and only nine months from date of order, Rubber Duck Bathrooms refuse to replace as the manufacturer has gone into liquidation. They ignore the fact that it is reasonable to expect taps to last more than the six months that they quote and it is within a consumers right to prove that there is a fault and in know way does their arrangement with a manufacturer affect your rights. Rubberduck Bathrooms are basically saying that the consumer shouldn't expect any goods that they sell to last longer than six months.”

Helpful Report

Posted 1 month ago

Good Morning Darren, We’re really sorry to hear you're unhappy and appreciate you taking the time to share your feedback. We completely understand how frustrating it is when a product develops a fault, and we always try to support our customers wherever we can. In this case, the product in question was supplied by a manufacturer who has since gone into liquidation, which unfortunately removed our ability to provide a repair/replacement through the manufacturer warranty route. The brand in question had been in operation under numerous manufacturers since 1899 - this is not something that happens regularly within the industry. We can only apologise and hope that you can see we have done all we can to help. Rubberduck Bathrooms Team

Posted 1 month ago

“Ordered a shower tray. Sent reply message to delivery company stating safe place to deliver as I wouldnt be in, through a redirected web browser. Driver rang to say he hadn’t delivered as no delivery notes Tbh staff at Rubberduck have been polite but absolutely no inclination to find a reasonable resolution and Ive been told I have to pay £52 redelivery charge. Order cancelled at my expense. Would not recommend this company”

Helpful Report

Posted 1 month ago

Hi Andy, Thanks for your review. We're very sorry to hear you're disappointed with your experience. Just to clarify, the delivery was pre-booked for a day you selected, to ensure someone would be present to receive it, as it was a large delivery and requires a signature on arrival. On contacting the courier, they stated they had not received any communication after the delivery was pre-booked. We understand it’s frustrating that the delivery was missed and that a redelivery fee was involved, but once an item is loaded and sent out, failed delivery attempts do come at a cost to us too. Our team did try to explain this and offer support where possible, and we’re sorry if that didn’t come across as helpful. Appreciate your comments about the team being polite, that’s always our aim, and we’re sorry things didn’t work out this time. Rubberduck Bathrooms Team

Posted 1 month ago

“Customer service is unprofessional on calls, unresponsibe by emails and only when escalated did I get a response which attempted to deflect all blame back to the customer. I've detailed records should this be disputed and blame again pushed back to the customer.”

Helpful Report

Posted 1 month ago

Hi Clive, Thanks for the feedback regarding your order. We always aim to handle every enquiry professionally and promptly, and we're sorry to hear that your expectations were not met in this case. We appreciate you bringing this to our attention, and your comments have been shared with the relevant teams to help us reflect and improve moving forward. Thanks again for your feedback and we hope you have a nice day. Rubberduck Bathrooms Team

Posted 1 month ago

“Did not receive the product (Nuie Belfast sink) as it was apparently broken in transit by the courier so never made it out of the depot. Still waiting for the refund from Rubberduck as they could not replace the product in time as there was no stock Tried to get a further update via email from the courier and rubberduck but didn’t get an answer.”

Helpful Report

Posted 1 month ago

Hi Paul, Thank you for your feedback, and we’re very sorry for the inconvenience caused. We also apologise for the delay in processing your refund. We’ve looked into this and, unfortunately, we haven’t received any follow up emails otherwise we would have responded right away. That said, we can see your refund was processed earlier today and should be visible in your account. Apologies again for the inconvenience. Rubberduck Bathrooms Team

Posted 1 month ago

“Still awaiting a box of damaged items delivered 11 days ago hence we are unable to continue with work on our bathroom!”

Helpful Report

Posted 2 months ago

Hi Janice, We're very sorry for the delay on your replacement. Speaking with the manufacturer again this morning we understand your seal kit should be with you tomorrow. It's being dispatched with DPD using a next day service and we've requested tracking info too. Sorry again for the delay Janice - if you need anything moving forward give us a call and we'll do our best to make things up to you. Rubberduck Bathrooms Team

Posted 2 months ago

“I’m sorry but really, really poor. Your customer service is shoddy, you have a “computer says no” attitude and complete lack of transparency on charges. I will neither recommend or use you personally again.”

Helpful Report

Posted 2 months ago

Hi Ben, We feel you've (conveniently) left out some important details here. You placed your order with us just after 11am and it was dispatched within 2 hours using a tracked, next day delivery service with details contained in your dispatch confirmation. Several hours after the dispatch confirmation was provided, you called requesting to cancel your order. It was politely explained at the time that your mirror had already left us, and we could not cancel an item that was already in transit to you. We detail all aspects of our delivery service pre-sale and we clarified them again in the email sent after you had requested to cancel the order. Any payment made by us to deliver the item to you would be deducted from any refund applied. As is the same for most if not all bathroom retailers. It's not a "computer says no" attitude as you put it, it's simply paying for the service that you requested. Rubberduck Bathrooms Team

Posted 2 months ago

“Received a faulty product and they would not help us. While we didn’t manage to capture a photo, the supplier should have still helped us, especially as it was our first order with them. Very bad experience and will not be using again.”

Helpful Report

Posted 2 months ago

Good Morning Jim, We're very sorry to hear you found the service to be lacking. We understand the frustration when dealing with faulty items and can only apologise for any inconvenience caused. That being said, with all online orders regardless of retailer, we need to evidence any issue flagged with the manufacturer before they will entertain a replacement. All of which is detailed across the website presale and in all emails sent post sale. Give we could not evidence the issue, we could not process a claim - we did however offer a discount on any future order placed as a gesture of goodwill. Rubberduck Bathrooms Team

Posted 2 months ago

“Tanking solution tub was broken, I have contacted the website with pictures but no reply”

Helpful Report

Posted 2 months ago

Good Morning Matthew, Thanks for reaching out regarding your order and apologies for the damaged tub! We think there must be some confusion here - we picked up your helpdesk ticket and responded on the 1st of June at 7:28 PM. We asked if you could forward the images and order number over to the info@ email inbox - checking again this morning, we have yet to receive your email. This review is the first response since our reply. A member of the customer service team will reach out shortly to see if we can help further. Rubberduck Bathrooms Team

Posted 2 months ago

“Paid £45 carriage for delivery in 2-5 days. Chased a week later and was given an eta which came and went. Finally arrived after 14 days. Now they won't pay return carriage for one item which arrived too late for use (9 days later than specified). Only order from this company if you live near the showroom to save you spending £100 returning via shiply. Not impressed!”

Helpful Report

Posted 2 months ago

Good Morning Jenny, We're very sorry to hear about the delay with your delivery. We display delivery estimates across all our items, that being said they are estimates. When you put together a larger order containing multiple items, there may be delay while we bring all the components together to send out using a single pallet delivery. This helps to avoid customers receiving multiple deliveries over several days and having to arrange time off work. We can see your order was dispatched after 8 working days, with the courier contacting you to book in the delivery on a day that suited you best. We're sorry again for the initial delay with your order. Rubberduck Bathrooms Team

Posted 2 months ago

“Absolutely rubbish . First part came on time then was given excuse after excuse and then just emailed to say it was arriving late . 2 men 1 day nothing arrived. Cost our company to use you . Customer service none existent and made our company look bad in front of insurer's.”

Helpful Report

Posted 2 months ago

Good Morning Steve, We're sorry to hear about the delay with your order. We can see that you ordered wall panels from one manufacturer and profiles from another, with one of the profiles selected being out of stock. Which is what caused the delay. The panels arrived on time but we needed to wait for the out of stock profiles to come in before we could dispatch them. Apologies that your profile was not in stock at the time of ordering. Rubberduck Bathrooms Team

Posted 2 months ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 13,076 reviews