Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,778 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,778 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 3rd July 2026

397

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was split in to 3 deliveries which arrived on different days with only a couple of hours notice. On top of that some of the items were missing. Finally the courier tracking app was totally useless. The only positive that I can take from my experience is that the Rubberduck Customer Services representative was very helpful.”

Helpful Report

Posted 6 hours ago

“Good website helped me carefully order items. I checked the quantities when received (after they took 10 days to arrive), and put to one side awaiting bathroom fitter. The fitter duly arrived two weeks later and noted that I had four of one part instead of two, and was missing two similar but different items. I had to buy the extra two as Rubber Duck customer service not interested and hid behind the "should have notified on delivery" rule even though I sent pictures and it is clear it was a picking error at their end. Paid by card for swift delivery which still took two days to arrive. Not next day as claimed. I naturally now have extra parts I do not need. As others sell the same products not expecting to use these guys again.”

Helpful Report

Posted 2 months ago

Thank you for your review. We're pleased that you found our website helpful when placing your order, but we're sorry to hear that you were disappointed with your experience. To clarify, the Multipanel tile-effect wall panels ordered were supplied directly from the manufacturer. This is standard practice throughout the industry, as these large decorative wall panels are not typically stocked by retailers and are generally delivered directly from the manufacturer regardless of which authorised retailer they are purchased through. At the time of purchase, these products were displayed with an estimated delivery time of 10–14 working days, and the order was delivered within that stated timeframe. The trims included with the order are stocked separately and display a next-working-day delivery service when purchased on their own. This information is shown on our website, although it does not alter the lead time of a combined order containing manufacturer-direct products. Regarding the trim quantities, our delivery documentation and picking records show that the correct items were supplied and dispatched. The issue was first reported approximately two weeks after delivery, after the products had been stored and subsequently inspected by a third-party installer. Unfortunately, due to the length of time between delivery and notification, we were unable to verify the origin of the trims or establish whether the items in question were those originally supplied with the order. For this reason, we were unable to replace the items free of charge and had to follow our standard terms regarding delivery discrepancies, which require any shortages or picking errors to be reported shortly after receipt. While we appreciate that this was frustrating, the same requirement to report shortages or discrepancies promptly would apply regardless of which authorised Multipanel retailer supplied the order, as suppliers and retailers alike must be able to verify any issue against the original delivery. We appreciate your feedback and are sorry that we were unable to reach a resolution that met your expectations.

Posted 2 months ago

“Took three attempts to deliver an undamaged shower enclosure and the 2 damaged ones are still sat on my drive 2 weeks later waiting for them to be collected despite numerous phone calls requesting they are collected. Other items have not turned up at all and have had to be chased yet still not arrived. Being told you will be called back but never are and being told something will be done and then isn’t. Probably the worst service I have received from a company in a long time.. just genuinely disappointing, the staff are friendly but seem to fail to do what they say”

Helpful Report

Posted 2 months ago

“Supplied a faulty product which they acknowledged it’s been a month now since I ordered and I’m still waiting for my refund. Don’t believe this small family business that’s cares statement. Would never use again.”

Helpful Report

Posted 2 months ago

We’re sorry to hear you feel disappointed with your experience. After your original order was delivered, you contacted us to report a fault with the tray. We immediately raised this with the manufacturer, who agreed the product did not meet their expected standard, and a replacement tray was manufactured and sent out promptly. Following this, you advised that the replacement tray also did not meet your expectations. Although the manufacturer confirmed the tray was suitable for installation, we agreed to arrange collection and provide a refund once the item was returned and checked against the condition shown in the photographs provided. The refund delay is not due to a refusal to help, but because the return and collection process has only recently been completed. From our side, we have worked with both yourself and the manufacturer throughout to try and resolve the matter as quickly and fairly as possible. We’re sorry this experience has not met your expectations and we will process the refund in line with our returns procedure now the item has been collected.

Posted 2 months ago

“Poor, delivery took nearly 2 weeks and cost almost £20”

Helpful Report

Posted 3 months ago

We’re sorry you were disappointed with the delivery timescale and cost. The items ordered were long-length products, which require specialist couriers and protective packaging to help prevent damage during transit. Unfortunately, shipping costs for these types of items are significantly higher than standard parcels. Your order was delivered within 8 working days from ordering. We appreciate your feedback and will continue working to improve both our service and delivery experience.

Posted 2 months ago

“Wrong item sent out twice and now no responses when asking to return the wrong item”

Helpful Report

Posted 3 months ago

We’re sorry to hear you feel this way and appreciate your feedback. To clarify, you contacted us directly by phone specifically requesting to purchase an MX square shower tray waste to match what you advised was an existing MX shower tray. As this is not a product we normally sell on its own, we arranged a manual order based entirely on the details you provided. After receiving the item, you advised it was incorrect. While the waste supplied matched the MX product requested, we still sent a replacement free of charge in good faith to try and resolve the issue quickly for you. When the second waste was also reported as not fitting, this strongly indicated that the original tray is not an MX tray, despite this being how it was described when ordering. Unfortunately, if the tray is a different or unknown brand, an MX waste will not be compatible. We did offer for the items to be returned for a refund, as they were not faulty or incorrectly supplied, but rather ordered based on incorrect product identification. We’re sorry this solution was not accepted. We always aim to help where we can

Posted 3 months ago

“AVOID! Bath panel sent was damaged in 3 places! We didn’t open this until the bath panel was being fitted by our plumber, when opened we notice significant damage. Told bluntly by customer service as we didn’t flag this within 24 hours of delivery they will not refund or do anything about it.”

Helpful Report

Posted 3 months ago

Hi Reece, As with all of our customers, we send information out requesting that items are checked on arrival for damages, so you can report this back to us in good time in which case we can immediately look to rectify any issues with the goods as they arrive. As your order was received by yourself 9 weeks ago and damage has only been reported to us now, this vastly restricts our ability to deal with the situation via the courier and claim against the item to provide a solution. As this was outside of our damage reporting timeframe we were unable to offer a replacement. We ensure this information is clearly provided across all of our communications to ensure our customers can inform us and allow us to deal with issues such as this swiftly and efficiently. Kind regards, Rubberduck Bathrooms

Posted 3 months ago

“I prefer to leave positive reviews but afraid I cannot in this instance. Sent faulty and missing parts on shower door. Replied to them on same day about this. They offered an alternate door but not suitable for us and response then on from Rubberduck was non-existent. Emails and contact forms not replied to. Finally only after persistent phone calls did we finally get a refund. Sorry would not order again from this company.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations on this occasion. The shower door purchased was only one part of your order and the door purchased was a clearance, end-of-line range and was listed as opened, with the possibility of damaged packaging. Ad as such was at a very low price, high discount. That said, we do apologise if any parts were missing or mismatched, as this is certainly not the experience we aim to provide. As soon as the issue was raised, we offered a replacement alternative, however we understand this wasn’t suitable for your requirements. Following your request for a refund, we arranged a free collection of the item, and once it was returned to us, a full refund was processed within our standard returns timeframe. We also appreciate you noting that your other items from your ordered were received without issue and delivered in line with your requested dates. We’re sorry again that this particular purchase did not work out, but we’re glad we were able to resolve the matter with the shower door being refunded.

Posted 4 months ago

“Brought a bath and taps. The bath wasn’t delivered in time for my fitters, I didn’t know this until I called to check it would still be coming on time. No communication about it. Ordered a different bath but cancelled it, it wasn’t delivered. Also sent back the taps as I ordered the wrong pressure. It took weeks of chasing to get a refund, promises the refund was coming. All in all a very painful experience, I would not use this company again”

Helpful Report

Posted 4 months ago

“Always problem with dispatch , Always deley this time delivery 3-5 working day ... I got delivery 11 day after order been placed... 4 day behind with project ! Sick of this... also board been damaged, all 5 boards with damaged coners”

Helpful Report

Posted 4 months ago

“Re-ordered a bath panel in December I had ordered twice in the past (using the same code). The panel that arrived is now a shorter width so couldn’t be used (not clear on the website as both widths were detailed on the website and the attached online instructions). As the product had been ordered before and the original length was included in part of the description, assumed it was correct. Had to then return and chase multiple times to get a refund. Finally received the refund in March, minus their delivery cost and my return costs (so out of pocket around £30). Original product was good but website description and customer service need a serious improvement. Wouldn’t use again based on this experience.”

Helpful Report

Posted 5 months ago

“We ordered a wet room floor board that arrived damaged. We requested a refund, sent across all images of the faulty item. They then wanted to collect the item, they took weeks to collect. They were unable to send out a replacement due to stock. It’s been over 2 months and they have to refunded the amount. Everytime we chase it they say they have an issue with their payment system and to try later!”

Helpful Report

Posted 5 months ago

“Will not return a damaged item because too much time has passed apparently.”

Helpful Report

Posted 5 months ago

We’re sorry you feel disappointed and would like to clarify the situation for anyone reading this review. The item in question was delivered and signed for on 17th October 2025. The delivery note and proof of delivery image shows the bath shower screen in good condition at the time it was received. The damage was reported on 17th February 2026, approximately four months after delivery. Courier damage claims must be raised within a reasonable timeframe, as carriers will not accept responsibility once a significant period has passed. As outlined in our terms and conditions, we ask customers to inspect goods upon delivery and report any damage as soon as possible so that we can resolve matters quickly and efficiently. Unfortunately, due to the length of time between delivery and the report of damage, we were unable to raise a courier claim or verify when the damage occurred. We always aim to handle issues fairly and promptly and regret that on this occasion we were unable to assist further.

Posted 5 months ago

“Shocking customer service and appalling delivery. No confirmed delivery times / dates and just randomly turned up. Then had to chase for missing items. Damaged items not replenished. Just don’t seem to want to work with trades / business’s and complexities connected to supply chain”

Helpful Report

Posted 6 months ago

“Worst experience ever . They have not delivered the shower screen for 1 month even though it was showing IN STOCK.. And after 1 month when it was delivered , it was CRACKED s o delivery guys had to take it back. We could complete the renevations only after we ordered from a decent company and got another one in 3 day! AVOID!”

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Posted 6 months ago

“Order never arrived”

Helpful Report

Posted 7 months ago

“Poor communication and rude staff, put the phone down on me. Finally dealt with Ashley who was professional and helpful”

Helpful Report

Posted 7 months ago

“After sales service not good enough. I will never use rubberduck bathrooms again.”

Helpful Report

Posted 7 months ago

Hi Ahmed, Thanks for your feedback, and we’re sorry to hear about the issue you experienced with the hose. The manufacturer has agreed to replace the leaking hose free of charge, which we’re pleased to have arranged for you. They also kindly advised that a thermostatic douche valve is not designed to be left open and under constant pressure. The valve has a main control dial to open and close the water supply, while the handset lever controls the flow during use. Once finished, the main valve should be closed to remove pressure from the system. Whether you agree or not, this is standard for this type of product and helps to prolong its lifespan, something that can be easily verified through manufacturer guidance or even a quick search on Google. Given we've managed to have the part replaced free of charge despite clear misuse of the product and offered advice on how to use the item properly moving forward, we're not sure what else we could have done here. We do however appreciate you taking the time to share your experience. Rubberduck Bathrooms Team 🛁

Posted 7 months ago

“Absolutely awful service. I ordered my item 13 days ago and was promised next day delivery. The website said 3-5 days which would have been fine also. I still haven't received my shower tray and the team have no idea when it will actually arrive. I am chasing twice a day currently and never get the same answer. I am seriously dissapointed. Its causing a huge knock on on site and I will be out of pocket. Rubber duck sold me something that was obviously not in stock but they just wanted to take my money.”

Helpful Report

Posted 7 months ago

Hi Chloe, Thanks for your feedback, and we’re really sorry for the frustration this delay has caused. We think there must have been a miscommunication somewhere however, as we would never promise next day delivery on an item that is fulfilled directly from a manufacturer - especially when the ETA provided both pre and post sale for your shower tray was 4th–9th December. The manufacturer dispatched the item on the 9th, with tracking details shared at the time. Delivery was to be expected on the 10th, which would have been just one day outside of the original ETA window. When you let us know the item had not arrived, we contacted them to request an update. We were told the item was with the couriers and should be delivered by Friday at the latest. We appreciate how disappointing this has been and can assure you the item was not sold without stock intentionally as we only get notified of any stock discrepancies after an order is placed. We’re sorry for the inconvenience caused and will continue to push for clarity and resolution from the manufacturer. Rubberduck Bathrooms Team 🛁

Posted 7 months ago

“Contacted twice by email about damaged goods (Abacus backing boards) package and content damaged and wet. Would likely be easy to resolve but not if they refuse to acknowledge emails!”

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Posted 8 months ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,778 reviews