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Rubberduck Bathrooms Ltd Reviews

4.7 Rating 11,346 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

Company Reviews

Product Reviews

4.7

Based on 11,346 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 1 star review on 8th April 2024

Rubberduck Bathrooms Ltd 3 star review on 2nd April 2024

Rubberduck Bathrooms Ltd 5 star review on 25th March 2024

Rubberduck Bathrooms Ltd 5 star review on 25th March 2024

Rubberduck Bathrooms Ltd 5 star review on 25th March 2024

Rubberduck Bathrooms Ltd 5 star review on 26th February 2024

Rubberduck Bathrooms Ltd 5 star review on 30th January 2024

DAVID MANSFIELD-HOLBROOK

321

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were recommended Rubberduck by a friend .We had scoured all over and couldnt find the right design at the right price. Glad I followed up on my friends advice as we got a bathroom that they helped design at a fantastic price.Loved the way they even looked at their own internet deals (which are worth checking out ) to save on costs .The showroom is fab at Redcar and the staff are friendly and go out of their way to help. We have just made a repeat order for our downstairs toilet room and went to the showrooms at skippers lane and staff were great there too and their showroom designs are taking shape .Give them a go so glad we did as bathroom exceeded our wishes in price ,quality and design. We also didnt think we could squeeze in a bath sink toilet and stand alone shower but we did.”

Posted 5 years ago

“Just supplied and installed downstairs cloakroom. This included walls fully tiled. From design to completion the staff were friendly and helpful. Dave Ian and Deborah in the shop. John and Rob installing toilet ceiling light and units excellent work. Gary’s tiling excellent all rubbish removed. Can highly recommend if you are looking for reliable and top quality finish”

Posted 5 years ago

“1st class advice, service and price for full 'supply only' of bathroom from Dave, Simon and Debbie, internet prices on the high street and even sourced plasterer last minute for me, try them you won't be disappointed.”

Posted 6 years ago

“I ordered a toilet and wash basin that showed as in stock. Once I added a tap and waste to my basket, the website added a delivery charge, so purchased these elsewhere. Following day had a very short email, saying how do I want to proceed as item out of stock till the new year. No apology whatsoever and then an email saying "item refunded"- dreadful service, terrible attitude, will never use again- not that they would even be bothered!!”

Posted 6 years ago

You placed your order on the 15th November at 10:15pm. we emailed you at 9:59am the next morning (16th) with the following email: "Thank you for your order. Unfortunately cassellie have just informed us they are out of stock of this unit until the new year. they have said they have it in white and grey but have no pans to go with them at present. Please advise how you wish to proceed with the order. Regards Rubberduck Bathrooms" Which you then replied to at 10:05am "I have searched and searched for somewhere with this unit in stock!! Your website added postage costs once I added a tap and waste to my basket so I purchased the tap from elsewhere. What a total waste of my time and now inconvenience at having a tap and no unit! Just refund me." Your order was then refunded at 10:56am as per your instructions. We then received an email at 11:01am saying: "Wow, amazing service!....and not in a good way! No apology from you for any inconvenience whatsoever!!!! Just so you know, I'm now left with no toilet as the plumber has literally just removed it first thing on the basis that this was ordered last night, the least you can do is offer an apology!" As you had found with other suppliers this item was out of stock nationwide. No where on our website does the item say "IN STOCK" for than item. Regards the delivery charge, yes you chose taps which are in stock in our showroom, which to post out from the showroom does incur a delivery charge, this is done so local customers can collect for free. You have ordered an item which states "usually delivered within 2-5 working days" at 10pm on the 15th. We informed you within an hour of opening on the 16th morning that there was an issue with stock. I am at a loss as to why you would have you toilet removed already on the 16th as even if this was on a next day service you would only have received it sometime the 17th at best leaving you in the same situation Our initial contact with you was polite and timely but was received with an abrupt rude response and now on the 16th The same day we receive this review.

Posted 6 years ago

“Received products when they were supposed to come. One of the products was wrong and it was replaced very quickly.”

Posted 3 years ago

“Very disappointed with service. Order has not been delivered. Advised a date for delivery which did not happen. Did not receive an explanation until I phoned. You could not give me a delivery date and I have not heard anything since. Reason given to me originally was that NHS was taking priority on deliveries. So when will I receive my order ?”

Posted 4 years ago

Hi Malcolm, Sorry to hear about the delay on receiving your order. Unfortunately, the UK and wider world is having to deal with a global pandemic and as we are 6 days in to a national lockdown, resources have been shifted to help save lives. This unfortunate circumstance will inevitably lead to delays but, we can assure you your items will be delivered in due course. Thanks for showcasing your understanding during these very difficult times. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Love my bathroom but shower door didn’t fit properly and still waiting 3 months later for it to be fixed properly/replaced”

Posted 4 years ago

“Quick and easy, just like the wife!”

Posted 4 years ago

“Excellent service, when I called the guys not only did they answer all my questions but helped me with best price and remotely checked my order ensuring that I had all of the equipment I needed and the right stuff. The items came well packaged and easy to install with fab instructions on how to. Looks fab and very professional to the extent I now need to do behind the sink and toilet. ⭐️ They also delivered very quick and before Christmas once they new my situation they squeezed my delivery on, honestly cannot fault them. They also advised on storage prior to fitting. Good old fashioned customer service who actually care.”

Posted 5 years ago

“Great company. Reasonably priced, fast deliver, great customer services. Really pleased with all products purchased.”

Posted 5 years ago

“As a DIY'er I found the staff at the Skippers Lane depot very helpful and non judgmental as they were only supplying the materials and not doing any installation work . It took several visits before I made my decisions and was assisted each time , they even dropped the gear off at my premises after work hours for free as I lived on the route home of one of their employees . Lucky break for me .”

Posted 5 years ago

Glad we could be of service and we hope your project went well and your bathroom is looking great!

Posted 5 years ago

“Jarred was extremely helpful over the telephone and my order arrived as promised. Very pleased with the service.”

Posted 5 years ago

“Saw item on the website. spoke to friendly staff to confirm fitment. placed order. Item arrived in good time. Product tiptop. Job done with no drama”

Posted 5 years ago

“Ordered a part for our shower, talked to Simon in Middlesbrough branch..I had to describe the part over the phone, he knew exactly the part I needed and sent it straight through to me the next day - AMAZING SERVICE....”

Posted 5 years ago

“Take packaging to a whole new level.”

Posted 5 years ago

“Very helpful with shower panels order, advise, suggestions etc. Also offered a price match. They answered phone and email queries quickly - that makes a change!”

Posted 5 years ago

“Great service. Got what was promised, when it was promised. A rare thing these days.”

Posted 6 years ago

“Had to get a spare part for an item which was damaged, Alistair at RD was extremely helpful and prompt In getting the item ordered and delivered... it was with me in days and allowed out plumber to get on without too many delays ! Great customer service”

Posted 6 years ago

“Good product and good service”

Posted 6 years ago

“Updated 03/03/2018 - See response from RD below, and all will make sense. Five stars to RubberDuck (RD) for paying their court directed refund of £170. (The refund for damage goods would have been less than £50) – The total order off goods that I purchased from RD was over a thousand pounds within the court requested time period. A timeline they accepted and kept. Zero Stars, for not removing the 24 hour rule within their Terms & Conditions which has no respect for consumers and is in total disgreguared of CONSUMER RIGHTS. FACT – If RD tell you that damaged goods cannot be refunded or replaced because of their terms and conditions stating that you must check and report damage within 24 hours. This is a total disregard of your CONSUMER RIGHTS Please be sure to report this to: • The Citizens Advice Bureau • Your local Trading Standards Team Either/both will inform you that this is totally against YOUR RIGHTS. They will also advise you of what you need to do to ensure RD comply with your RIGHTS. Please read all the one-star reviews. You will find that many of these refer to delivery issues and failure to respect YOUR RIGHTS. In my previous review informing RD of my result in the Small Claims Court. RD stated the following: “the court has ruled in your favour because we did not attend not even considered our written response” Although they did not attend the court, the Judge read the statements from both parties and RULED in my favour, agreeing that my RIGHTS had been breached. RD also stated: “British justice system at it best” However, They sent me a cheque as instructed by the Judge. They could have appealed this decision. But despite their comments of this being “ The best of British Justice” Which suggests they did not agree with the JUDGES RULLING – No appeal was made. Below is an extract of their number 1 listing within their terms and conditions. This was copied on the 17/02/2018 “All goods should be checked upon receipt, and notification of any problems should be received within 24 hours” This was part one This company operates an illegal returns policy - Stacked against you This company operates an illegal returns policy. They state if you do not inspect your products and report any damage within 24 hours of receipt (online orders) they will not replace damaged goods. This is totally against your statutory rights. The small claims ruled on this and RubberDuck (we don't care about damaged products) did not even turn up.If you want a company to correct issues with damaged goods that have arrived. DON'T GO ANYWHERE NEAR THIS ONE.”

Posted 6 years ago

Your review is totally unjustified and incorrect. You accepted your delivery of the ceiling panels on 8th Sept 2017 On 10th October almost FIVE weeks later you contacted us to claim some of the ceiling panels were damaged, You had received an specific email requesting you check the contents and report damage within 24 hours of receipt of the goods five weeks earlier (which would have allowed us to claim on the FedEx insurance taken out to cover your delivery) and now you have a builder/fitter on site claiming the damage has occurred during transport and demanded we resend more goods free of charge. This we declined for obvious reasons. You did take us to small claims court for £49.96 We did take the time to reply in writing to court with our defence but as we did not attend a court some 276 miles away for £49.96 the court has ruled in your favour because we did not attend not even considered our written response? We received no correspondence from the court, only your letter telling us of the ruling and that it appeal date had passed. British justice system at it best!!

Posted 6 years ago

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Rubberduck Bathrooms Ltd is rated 4.7 based on 11,346 reviews