Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.86

4.9 Rating 5,093 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 5,093 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 4th April 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent service, great choice of products, highly recommended”

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Posted 9 hours ago

“Ordered a Pandy paw's toy on line, was ready to collect very quickly, no hassle at collection, plus bonus was it was cheaper than Argos. Roy's will certainly be the first place to look, from now on.”

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Posted 16 hours ago

“Excellent”

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Posted 18 hours ago

“Great service my boots arrived the next day as promised I would highly recommend this service.”

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Posted 1 day ago

“I ordered a petrol strimmer it was an extremely good price for the exact strimmer I wanted so was pleased. I’ve shopped in Roy’s a few times while on holiday so I knew it was a name I could trust however after about 3 days I never heard anything about my order so confused I emailed only to be told that my order had been over looked and this wasn’t the service that should be expected disappointing is the word I would use to sum up my service. I have now received my strimmer it was well wrapped and I’m very happy with it however slightly disappointed with the service.”

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Posted 1 day ago

“Quick delivery and fantastic quality products”

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Posted 2 days ago

“I always enjoy shopping at Roys, normally 5 star. This time ordered some items on line for colletion. Sadly the pick up experience was disapointing, having been sent from the front till in the main store to the customer service piont ( I was unaware) next to the food hall, only then to be sent to the rear till back in the main store. It was quite apparent that the assistant here was unaware of what a bin location on the system was. Guess the only benifit to me was the exercise too and fro across the road but wasted time waiting in 3 queues. More accurate pick up detail (where the item actually is in store) on the conformation email would be helpful.”

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Posted 3 days ago

Good morning, Thank you for taking time to write a review. I can see from your order it was a click and collect to be collected from the Department store. I am very sorry that the first person you spoke to told you to go across to the food hall. I will pass your comments on to the store manager to ensure staff are reminded about the click and collect process. We will also take your comments on about more accurate collection details on the ready to collect email to make this clearer to customers. Thank you for your feedback, we appreciate it very much.

Posted 2 days ago

“Excellent prompt service and delivery, first class”

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Posted 4 days ago

“Great price and Excellent delivery”

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Posted 4 days ago

“Very quick delivery and great price.”

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Posted 4 days ago

“Good company to deal with.”

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Posted 5 days ago

“Only used it a few times so far but very pleased and found it easy.”

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Posted 5 days ago

“Quick delivery time and an excellent price for a quality item 👌”

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Posted 1 week ago

“Staff went out of their way to help.”

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Posted 1 week ago

“Really helpful staff and great customer service. As pleasure to deal with Thank you Roy's of Wroxham”

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Posted 1 week ago

“Quick service. My granddaughter will love it.”

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Posted 1 week ago

“Efficient order process. Speedy delivery. Thank you!”

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Posted 1 week ago

“Excellent lawnmower, great service”

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Posted 1 week ago

“Great price, and, when there was a problem with the carrier, it was so easy to contact Roy’s. Spoke with Sarah who was thoroughly professional and helpful at all times. Wouldn’t hesitate to recommend this company, many thanks Roy’s.”

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Posted 2 weeks ago

“Efficient collection and a good price re two bags of salt softener tablets,will be using more in future. Neil”

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Posted 2 weeks ago

Roys of Wroxham is rated 4.9 based on 5,093 reviews