Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.85

4.9 Rating 6,272 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 6,272 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 15th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straight forward ordering service and delivered on time.”

Helpful Report

Posted 1 month ago

“Loved the colour of the coat. Delivery excellent. Very pleased”

Helpful Report

Posted 1 month ago

“no replies when you have a problem”

Helpful Report

Posted 1 month ago

Good morning, We just wanted to clarify the timeline of our communication. We received your initial contact form on 28th August and replied to you the same day. We then received a response from you on 8th September, which we also replied to that same day, providing details of how to return the item. Following your phone call today, we have also emailed you again to ensure you have everything you need. We have always aimed to respond as quickly as possible and hope this helps to clarify the communication. We would really appreciate it if you would consider reviewing your rating in light of this. Kind regards, Roys Customer Service Team

Posted 1 month ago

“Not enough staff to man the tills. I waited 15 minutes to collect my item bought online. The lady did not have a clue what to do was rude and sullen, wearing a face mask but not covering her nose. One out of five star rating. Supermarket is third world looking with empty shelves. Till staff can be very slow and inaccurate I have to return as offers not applied or discounts missed. Needs decent managers.”

Helpful Report

Posted 1 month ago

“Easy to order , delivery”

Helpful Report

Posted 1 month ago

“5 star rating, good service!”

Helpful Report

Posted 1 month ago

“Superb service, am pleased with product”

Helpful Report

Posted 1 month ago

“Love them my second pair so comfy and look great”

Helpful Report

Posted 1 month ago

“Excellent service very quick and the shoes fit wonderful”

Helpful Report

Posted 1 month ago

“I love shopping in Roy’s. Your staff are so helpful and go out of their way to be helpful. We’re extremely lucky to have Roy’s of Wroxham so near to where I live Before moving to Norwich I frequented their Dereham Store. If you can’t find what you want in Roy’s then it doesn’t exist.”

Helpful Report

Posted 1 month ago

“I ordered two jar openers that are no longer available in my usual online store. A search brought up that Roys had them in stock. The ordering process was simple, prices are good, and delivery was very quick. I will definitely use this company again in future.”

Helpful Report

Posted 1 month ago

“Excellent service and online checkout. Well packaged and safe speedy delivery of the item.”

Helpful Report

Posted 1 month ago

“Excellent product and speedy delivery thank you great quality too comes fully assembled”

Helpful Report

Posted 1 month ago

“Best price that I could by far, good communication , helpful friendly lady wh serve me, as Annie said “ I’ll be back “ thanks very much”

Helpful Report

Posted 1 month ago

“Very good service upon collection”

Helpful Report

Posted 1 month ago

“Item delivered quickly and as described. Good price. Shame that parcel had been cut open. Fortunately, box inside intact and obviously not attractive to whoever opened box!”

Helpful Report

Posted 1 month ago

“Price on website was more than the price sticker on the item I received. Emailed to query and they just said the item had gone up but they forgot to change the sticker!”

Helpful Report

Posted 1 month ago

Hello, thank you for taking the time to leave your feedback. We are sorry for the confusion regarding the price of your item. The item was advertised at £8.99, which had been its selling price since December 2025. Unfortunately, an old price sticker had not been removed when the price changed. We sincerely apologise that your item still displayed the incorrect price label and understand the frustration this may have caused. Kind regards, Roys Customer Service Team

Posted 1 month ago

“Very nice item very pleased Granddaughter loves it”

Helpful Report

Posted 1 month ago

“Ordered some fence paint online and collected it at the diy centre, very easy so thank you”

Helpful Report

Posted 1 month ago

“Arrived on time, good price and helpful customer service. Thanks very much.”

Helpful Report

Posted 1 month ago

Roys of Wroxham is rated 4.9 based on 6,272 reviews