Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.86

4.9 Rating 5,945 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 5,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 15th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please when you choose a carrier to deliver your customer’s orders use a reliable one. My parcel was due to be delivered by DX on the 5th January according to the tracking information. It did not arrive and I wasted a day waiting in for it. The following day I tried to contact DX but got an automated messaging system which rescheduled my delivery for the 8th. I was unable to speak to anyone to find out why my parcel did not arrive as stated. I tried to ring Roy’s on the number given on the order email but again got an automated system. When the parcel finally arrived one side of the outside of it was covered in a brown sticky substance. To give the driver his due he pointed this out to me and suggested that I check the contents to see if they had been damaged, fortunately they had not. I was very annoyed that my parcel did not arrived as first stated and had to chase up Roy’s to find out the result of their enquiries with DX. After this experience with both Roy’s and DX I will not be ordering from them again.”

Helpful Report

Posted 3 weeks ago

Hello Dave, I’m really sorry to hear about the delivery issues with DX and the difficulty you had contacting both DX and Roys. This isn’t the experience we want for our customers. We’ll look into what happened and work to resolve it quickly. DX have been having some delays due to the extreme weather in parts of the UK over last weekend. Kind regards, Team Roys of Wroxham

Posted 3 weeks ago

“Good service, good product.”

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Posted 3 weeks ago

Hi Shirley, Thank you for your kind review. We're glad you were happy with the service and product. We look forward to serving you again soon! Warm regards, Team Roys of Wroxham

Posted 3 weeks ago

“Thank you lovely scarf.eill shop with you again.happ new year.”

Helpful Report

Posted 3 weeks ago

Hi Susan, Thank you for your kind review. We’re glad you enjoyed the scarf and we look forward to serving you again soon. Happy New Year! Warm regards, Team Roys of Wroxham

Posted 3 weeks ago

“Easy to use website, package arrived promptly and was well packed. The item was a White Stuff coat which was cheaper at Roys than anywhere else. Highly recommended.”

Helpful Report

Posted 3 weeks ago

Hi David, Thank you for your kind review. We’re glad you found the website easy to use, your item arrived promptly and was well packed, and that you found the White Stuff coat at a great price. We appreciate the recommendation and look forward to serving you again soon! Warm regards, Team Roys of Wroxham

Posted 3 weeks ago

“Great service from Roy’s, it was my first experience ordering from them on line and it was easy to find what I needed and place the order. Delivery was prompt .”

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Posted 4 weeks ago

“Good choice of products, good prices and prompt delivery with good communication.”

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Posted 4 weeks ago

“Unfortunately your delivery company DX Express have not yet delivered the item I ordered. It was due to arrive 3 days ago. It is a birthday present so I’m quite concerned it will be delivered too late.”

Helpful Report

Posted 4 weeks ago

Hello David, I’m really sorry to hear about the delayed delivery with DX Express and the impact on the birthday present. This isn’t the experience we want for our customers. I can see the item has now been delivered, we hope it was enjoyed by the recipient. Kind regards, Team Roys of Wroxham

Posted 3 weeks ago

“Beautiful coat really pleased with it. Excellent customer service highly recommend”

Helpful Report

Posted 4 weeks ago

Hi April, Thank you for your kind review. We’re thrilled you love the coat and that you were pleased with our service. We look forward to welcoming you back soon! Warm regards, Team Roys of Wroxham

Posted 3 weeks ago

“Barbour coat ordered at sale price, as described .”

Helpful Report

Posted 4 weeks ago

Hi Jonathan, Thank you for your kind review. We’re glad you were happy with the Barbour coat and that it was as described. We look forward to serving you again soon. Kind regards, Team Roys of Wroxham

Posted 3 weeks ago

“It is a lovely piece, however the packaging was dreadful, just a thin wrapping which meant that it came damaged. I was able to bend it back into shape, but it’s still not acceptable for what you pay.”

Helpful Report

Posted 4 weeks ago

Hi Fran, I’m really sorry to hear the packaging arrived damaged. That isn’t the standard we aim for, and I can understand how disappointing this would be given the value you paid. We’ll look into this packaging issue to prevent it from happening again.. Kind regards, Team Roys of Wroxham

Posted 3 weeks ago

“Love the plaid wool coat. It arrived quickly and is just perfect”

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Posted 4 weeks ago

“I ordered this coat on 27 December now Monday 5 January still not delivered very poor”

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Posted 4 weeks ago

“What i like about Roys is that it’s a local business giving a good accessible service to an area with not much retail offer. It’s the first time we used their e-commerce and it was seamless, with plenty of options to collect the present for my daughter. I actively boycott Amazon and any business that doesn’t pay taxes so I’ll make a more conscious effort to buy from Roys from now on.”

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Posted 1 month ago

“Speedy service. Pleased with my purchase.”

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Posted 1 month ago

“Great service and very helpful staff”

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Posted 1 month ago

“Excellent service. Delivery first class. Thank you.”

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Posted 1 month ago

“Really efficient service and product was as ordered.”

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Posted 1 month ago

“Brilliant seller, ordered 3 days before Xmas and it arrived 2 days before Xmas, great gonk that wobbles, thank you”

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Posted 1 month ago

“Ordered online, click and collect. Worked perfectly. Great quality and price.”

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Posted 1 month ago

“still waiting for it to arrive”

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Posted 1 month ago

Roys of Wroxham is rated 4.9 based on 5,945 reviews