Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.86

4.9 Rating 5,598 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 5,598 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 30th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery by dx was shocking 😬”

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Posted 2 weeks ago

“My parcel arrived open, the large chimp hand puppet had been shoved unwrapped into a plastic bag that was clearly too small for it.. I would have expected better considering postage cost.”

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Posted 2 months ago

“Really good delivery time but both outer box and inner box punctured. Machine fine but measuring cup broken into pieces. Not worth complaining about!! But you should know .”

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Posted 3 months ago

“Tried to return a product in store as I was in the area I thought it would be easier than posting. Was hard to persuade the in-store team to accept the return. Online it stated when item is posted all that is needed in package is a slip stating the order number. However when in the store suddenly my card information was required. Seems strange why sending it via post only requires an order number. Any how the situation was resolved in the end however i feel like the process could have gone a lot smoother. Also unusual that you have to email before posting the return.”

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Posted 3 months ago

“5 star. Excellent quick service and delivery. I am very happy with the product.”

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Posted 6 months ago

“Unfortunately I received the wrong dress. I returned the item at my expense and was told I would receive a refund for the postage as well as the dress. It would be great if you could issue a returns label to your customers.”

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Posted 8 months ago

“Pleased with goods got let down by service”

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Posted 11 months ago

“We are regulars at Roy's in Wroxham and the customer service is normally great. However when we came in to pick up our purchase the lady at the till was quite rude and made us feel like we were an imposition, snapped that we'd have to wait whilst rolling her eyes and huffing. We were happy with the product though.”

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Posted 11 months ago

“I always enjoy shopping at Roys, normally 5 star. This time ordered some items on line for colletion. Sadly the pick up experience was disapointing, having been sent from the front till in the main store to the customer service piont ( I was unaware) next to the food hall, only then to be sent to the rear till back in the main store. It was quite apparent that the assistant here was unaware of what a bin location on the system was. Guess the only benifit to me was the exercise too and fro across the road but wasted time waiting in 3 queues. More accurate pick up detail (where the item actually is in store) on the conformation email would be helpful.”

Helpful Report

Posted 11 months ago

Good morning, Thank you for taking time to write a review. I can see from your order it was a click and collect to be collected from the Department store. I am very sorry that the first person you spoke to told you to go across to the food hall. I will pass your comments on to the store manager to ensure staff are reminded about the click and collect process. We will also take your comments on about more accurate collection details on the ready to collect email to make this clearer to customers. Thank you for your feedback, we appreciate it very much.

Posted 11 months ago

“Arrived in one piece but bb is s”

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Posted 1 year ago

“Excellent dispatch and delivery process. Disappointing packaging showing no respect for item purchased. No wrapping nor even a small bag, just shoved in the posting bag with no protection or message”

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Posted 1 year ago

“My husband had to go and get my parcel with my phone and he had to wait for staff to check it had been paid for I thought everything was paid for on line so shouldn’t have to have been queryed”

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Posted 1 year ago

“Placed order online. Did not get confirmation e mail or when it was ready to collect. Also tried ringing the store and was disconnected twice. Went to the store and by chance the item was there waiting for me . Luckily the staff in the toy department were very helpful.”

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Posted 1 year ago

“A little disappointed because the rim of the casserole dish I ordered was dented so the lid didn't fit. But it was quick and easy to replace so hopefully the new one will be ok.”

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Posted 1 year ago

“No email communication until a week after I had collected the item! Offset by staff in store being very helpful.”

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Posted 1 year ago

Hello, Thank you for taking time to leave a review. Unfortunately we have had an IT issue which has led to customer emails not being send including order confirmations and ready to collect emails. This has now been rectified and emails are being send as normal. I am glad to read the staff were helpful in store.

Posted 1 year ago

“long delays on phone no response think that there was a issue with there phones”

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Posted 1 year ago

“Purchased item and paid online, had email receipt , staff at counter although helpful would not at first release purchase . Quite embarrassing standing at till . Item was under counter awaiting collection but staff couldnt make a decision . Apparently the decison maker was not in ? Dont think ill order online again .. Hardwork ...”

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Posted 1 year ago

“Item was reasonably quick to collect - no complaints”

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Posted 2 years ago

“Best salt tablets, available locally, I have found, good price.”

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Posted 2 years ago

“Confusion with stock of item leading to late dispatch of goods”

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Posted 2 years ago

Roys of Wroxham is rated 4.9 based on 5,598 reviews