Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.85

4.9 Rating 6,297 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 6,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 15th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The reason for the star is the delivery company, no card was left to say where my package was, I had to email the store and they advised me where it had been left. Product lovely Been let down by the delivery company”

Helpful Report

Posted 3 days ago

“Far too long for delivery it’s says 3 to 5 days 11 days not good enough. Reluctant to order again especially for Xmas as I would imagine it will get worse.”

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Posted 5 days ago

“The online ordering and store pick up process is not great. Ordered a tin of paint for a job in the house amd it took 15 days to arrive - even though it was on the shelf in the store! I just went in and bought it and now can't see a way of cancelling.”

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Posted 1 week ago

“Try a bit harder to look after your customers”

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Posted 2 weeks ago

Hello Lesley, Thank you for taking the time to share your feedback. We’re sorry to hear you feel we didn’t look after you as a customer. We’d appreciate any additional details you’re able to share so we can understand what happened and try to improve our service. Kind regards, Team Roys of Wroxham

Posted 2 weeks ago

“Good price for the product i ordered”

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Posted 3 weeks ago

“Not enough staff on check out”

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Posted 1 month ago

“I have bought/ordered several handbags from you in recent months. Unfortunately, my last purchased arrived without the protective bag. I have asked for you to forward it onto me but have not received a reply.”

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Posted 1 month ago

Thank you for taking the time to leave your feedback. We’re sorry to hear that your recent order arrived without the protective bag and that you feel your request has not been responded to. We have checked our inboxes but, at present, have been unable to locate any correspondence regarding this. We have asked our team to investigate this further so that we can understand what may have happened and ensure the matter is resolved. We sincerely apologise for any inconvenience caused and appreciate your continued support as a returning customer. We hope to resolve this for you as quickly as possible.

Posted 1 month ago

“Thank you for the prompt delivery of our item. It is a pity about the useless delivery company you use. I asked for it to be left in safe place even a note on the door. What did driver do left it on path outside door in full view. We were out all day so when we got home we were very lucky it was still there. I would suggest you use a better courier company that can read instructions.”

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Posted 1 month ago

“This was my first time shopping with you, I went to collect some paint as you were the closest and cheapest retailer of it. The DIY shop was lovely, I even picked up some things I never expected to get - however the till assistant was a bit off and abrupt. I’m sure it’s no fault of their own, I get people have off days, however when I asked if they needed my order number for a collection being told “that doesn’t help me at all, what’s your name?” and sighing when I asked for a bag was a bit unexpected. Overall though, the stock on offer and displays were lovely :)”

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Posted 2 months ago

“It is a lovely piece, however the packaging was dreadful, just a thin wrapping which meant that it came damaged. I was able to bend it back into shape, but it’s still not acceptable for what you pay.”

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Posted 10 months ago

Hi Fran, I’m really sorry to hear the packaging arrived damaged. That isn’t the standard we aim for, and I can understand how disappointing this would be given the value you paid. We’ll look into this packaging issue to prevent it from happening again.. Kind regards, Team Roys of Wroxham

Posted 10 months ago

“This planter arrived smashed to pieces because it hadn't been packaged very well. When I let them know I was quickly given a full refund.”

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Posted 10 months ago

“Package came ripped open, my jeans falling out, I don't know who opened tge parcel, but it looked as if someone had definitely wanted to see what it was, not good.”

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Posted 11 months ago

“The camera on sale online is not the same model sold in thee beccles store! It is smaller lighter and feels inferior quality, also doesn't come with the reversing camera, so to put it in the offer sheet so it looks like a bargain compared to the one in the shop is misleading at best. However is is functional and does work.”

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Posted 1 year ago

“The delivery by dx was shocking 😬”

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Posted 1 year ago

“My parcel arrived open, the large chimp hand puppet had been shoved unwrapped into a plastic bag that was clearly too small for it.. I would have expected better considering postage cost.”

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Posted 1 year ago

“Really good delivery time but both outer box and inner box punctured. Machine fine but measuring cup broken into pieces. Not worth complaining about!! But you should know .”

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Posted 1 year ago

“Tried to return a product in store as I was in the area I thought it would be easier than posting. Was hard to persuade the in-store team to accept the return. Online it stated when item is posted all that is needed in package is a slip stating the order number. However when in the store suddenly my card information was required. Seems strange why sending it via post only requires an order number. Any how the situation was resolved in the end however i feel like the process could have gone a lot smoother. Also unusual that you have to email before posting the return.”

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Posted 1 year ago

“5 star. Excellent quick service and delivery. I am very happy with the product.”

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Posted 2 years ago

“Unfortunately I received the wrong dress. I returned the item at my expense and was told I would receive a refund for the postage as well as the dress. It would be great if you could issue a returns label to your customers.”

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Posted 2 years ago

“Pleased with goods got let down by service”

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Posted 2 years ago

Roys of Wroxham is rated 4.9 based on 6,297 reviews