“Love this windspinner, but the bearings are very lose and I feel it wont last very long. Had one before which was quite solid, but this one very wobbly. Would have returned it, but too much hassle. Time will tell. 🤔”
“I ordered 2 items so that there was only one postage to pay. After I’d placed the order got an email to say the butter dish was out of stock. So if I was to order it against from you I’d like free postage”
“I was disappointed that there was a scratch on the light although it was brand new. I hope it wasn't a demo one that you boxed up! Also the base needed to be pushed in as it was out of alignment. It hadn't been fitted properly. Otherwise happy with light. Also no postage and packing was a bonus.”
“I am not sure if it was due to Roy's packaging or couriers transportation but two plastic containers within the box were smashed which meant I had to transfer contents to other containers on receipt of package”
“I purchased four items online. A day or so later I was emailed to say that one of the item was not available and a refund was issued. When the parcel arrived there was a further missing item. I had to email twice before this was acknowledged and a refund issued for the second missing item.”
“Ordered a kettle and toaster which they put the wrong address on so the parcel went missing. However, contacted Roy’s and they rectified the problem, contacted the courier and the problem was solved.”
“Item was well priced... Delivery was shocking.. purchased on Sunday was eventually delivered 5.55pm on Wednesday. Although I know this was down to TNT, it's still not good enough... My daughter missed out on her pool party with her friends due to the lateness of the delivery...”
“The actual toy was fine however the packaging was damaged but to late to return. Fortunately it was for my grandson .”
Posted 2 years ago
Thank you for your email and we are sorry that you were not happy with the condition of the item - all of our products can be returned for a full refund, or in many cases replaced if there are damages involved.
However, we have not had any contact from you since the order was delivered, until this negative review - if you had contacted us we could have resolved the issue for you.
Roys Customer Service Team.