Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.85

4.9 Rating 6,269 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 6,269 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 15th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and a great price, what more can you say.”

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Posted 1 month ago

“I have bought/ordered several handbags from you in recent months. Unfortunately, my last purchased arrived without the protective bag. I have asked for you to forward it onto me but have not received a reply.”

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Posted 1 month ago

Thank you for taking the time to leave your feedback. We’re sorry to hear that your recent order arrived without the protective bag and that you feel your request has not been responded to. We have checked our inboxes but, at present, have been unable to locate any correspondence regarding this. We have asked our team to investigate this further so that we can understand what may have happened and ensure the matter is resolved. We sincerely apologise for any inconvenience caused and appreciate your continued support as a returning customer. We hope to resolve this for you as quickly as possible.

Posted 1 month ago

“Friendly staff”

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Posted 1 month ago

“Helpful on the phone, item ordered was lovely but postage took too long and didn’t arrive in time for my holiday, took 5 days so returned it”

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Posted 1 month ago

“5 stars. I found what I wanted (which had been difficult to find elsewhere). They were easy to order and promptly delivered.”

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Posted 1 month ago

“Very good.must what I wanted”

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Posted 1 month ago

“Good service and friendly staff”

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Posted 1 month ago

“Thank you for the prompt delivery of our item. It is a pity about the useless delivery company you use. I asked for it to be left in safe place even a note on the door. What did driver do left it on path outside door in full view. We were out all day so when we got home we were very lucky it was still there. I would suggest you use a better courier company that can read instructions.”

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Posted 1 month ago

“All very easy”

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Posted 1 month ago

“The item was cheaper than I could buy it locally and it arrived very quickly and well packaged. I’m very pleased with my purchase. Thank you”

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Posted 1 month ago

“Roys in Sudbury is one of my favourite stores; it is always well stocked & has an amazing selection of goods from groceries to DIY to household needs! The garden centre is always well organised & the plants well cared for & healthy.. I find that the staff are friendly & helpful.”

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Posted 1 month ago

“Ordered lawn top dressing online at good price. Staff helped to load in to my car”

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Posted 1 month ago

“It’s exactly what I ordered”

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Posted 1 month ago

“Super easy ordering and collection and great value”

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Posted 1 month ago

“Very good shopping experience easy to park good prices definitely worth a visit”

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Posted 1 month ago

“I was disappointed that the item arrived later than hoped.”

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Posted 1 month ago

“Very helpful staff”

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Posted 1 month ago

“Straight forward ordering service and delivered on time.”

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Posted 1 month ago

“Loved the colour of the coat. Delivery excellent. Very pleased”

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Posted 1 month ago

“no replies when you have a problem”

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Posted 1 month ago

Good morning, We just wanted to clarify the timeline of our communication. We received your initial contact form on 28th August and replied to you the same day. We then received a response from you on 8th September, which we also replied to that same day, providing details of how to return the item. Following your phone call today, we have also emailed you again to ensure you have everything you need. We have always aimed to respond as quickly as possible and hope this helps to clarify the communication. We would really appreciate it if you would consider reviewing your rating in light of this. Kind regards, Roys Customer Service Team

Posted 1 month ago

Roys of Wroxham is rated 4.9 based on 6,269 reviews