Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.85

4.9 Rating 6,297 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 6,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 15th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't get my sealant you didn't have it in stock and I couldn't get back another time to collect it. Also I'm still waiting for my refund.”

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Posted 3 weeks ago

“I was disappointed that the item arrived later than hoped.”

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Posted 1 month ago

“Price on website was more than the price sticker on the item I received. Emailed to query and they just said the item had gone up but they forgot to change the sticker!”

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Posted 2 months ago

Hello, thank you for taking the time to leave your feedback. We are sorry for the confusion regarding the price of your item. The item was advertised at £8.99, which had been its selling price since December 2025. Unfortunately, an old price sticker had not been removed when the price changed. We sincerely apologise that your item still displayed the incorrect price label and understand the frustration this may have caused. Kind regards, Roys Customer Service Team

Posted 2 months ago

“Very slow in confirmation of online sale and ability to collect”

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Posted 2 months ago

Hello Terence, Thank you for your feedback. I can see that your order came through to us on Saturday 22nd at 11.38am and your ready to collect email was sent to you at 12.31pm on the same day. It's a shame you consider this to be very slow. We would love some feedback as to what you would expect to be a good amount of time for a turnaround of an order. We look forward to hearing from you. Roys Customer service team

Posted 2 months ago

“I ordered a Joules rain coat with free delivery. The coat came with the security tag attached. I then had to drive to a shop to get it removed. This surely negates the point of free delivery? Otherwise coat was fine.”

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Posted 4 months ago

Hello Sarah, I’m sorry to hear the security tag was still on the coat and you had to travel to have it removed. That isn’t the experience we want for our customers. We’ll pass this on to the team to look into how this happened. Kind regards, Team Roys of Wroxham

Posted 4 months ago

“The goods are good just I was waiting too long for despatch and also delivery was very poor. They said they will deliver Wednesday all day so I was waiting all day at home and they are come Thursday...”

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Posted 5 months ago

“Despite having confirmation that my click and collect item was ready for collection the staff at North Walsham were unable to find the large bag of fertiliser. The staff were good at resolving the issue”

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Posted 7 months ago

“Please when you choose a carrier to deliver your customer’s orders use a reliable one. My parcel was due to be delivered by DX on the 5th January according to the tracking information. It did not arrive and I wasted a day waiting in for it. The following day I tried to contact DX but got an automated messaging system which rescheduled my delivery for the 8th. I was unable to speak to anyone to find out why my parcel did not arrive as stated. I tried to ring Roy’s on the number given on the order email but again got an automated system. When the parcel finally arrived one side of the outside of it was covered in a brown sticky substance. To give the driver his due he pointed this out to me and suggested that I check the contents to see if they had been damaged, fortunately they had not. I was very annoyed that my parcel did not arrived as first stated and had to chase up Roy’s to find out the result of their enquiries with DX. After this experience with both Roy’s and DX I will not be ordering from them again.”

Helpful Report

Posted 10 months ago

Hello Dave, I’m really sorry to hear about the delivery issues with DX and the difficulty you had contacting both DX and Roys. This isn’t the experience we want for our customers. We’ll look into what happened and work to resolve it quickly. DX have been having some delays due to the extreme weather in parts of the UK over last weekend. Kind regards, Team Roys of Wroxham

Posted 10 months ago

“Unfortunately your delivery company DX Express have not yet delivered the item I ordered. It was due to arrive 3 days ago. It is a birthday present so I’m quite concerned it will be delivered too late.”

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Posted 10 months ago

Hello David, I’m really sorry to hear about the delayed delivery with DX Express and the impact on the birthday present. This isn’t the experience we want for our customers. I can see the item has now been delivered, we hope it was enjoyed by the recipient. Kind regards, Team Roys of Wroxham

Posted 10 months ago

“it took over 10 dys for my items to be posted”

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Posted 10 months ago

“Disappointed with the bag for my wife’s birthday, it has a crease by the handle.”

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Posted 1 year ago

Hello, Thank you for taking time to write a review for us. Please send us an email to ecommerce@roys.co.uk with the issue you have along with any photos and we will assist you. Kind regards, Roys Customer Service

Posted 1 year ago

“Re order #000063260. Lego sonic the hedgehog speed sphere challenge. Happy with the delivery time scale but not happy with the delivery packaging. The item was in a plastic pouch so the cardboard box was crushed on all sides. It is a Christmas present! ☹️”

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Posted 1 year ago

“Disappointing first time experience buying online with you sent out shoes not checked so they weren't a matching pair had the hassel sending back paying for royal mail postage still not received payment for that”

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Posted 1 year ago

“I've bought many weird fish stern jumpers over the years. All I can say is this one must be a reject from weird fish or a very bad copy.The sleeves are 3 inches too long compared to the ones I get from weird fish shop. It must have been made for a chimpanzee. Oh and the other Jersey, the shorling was the same”

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Posted 2 years ago

Hello, Thank you for taking time to review your purchase with us. Please could you send us a picture of the item and we will be able to investigate the matter. Kind regards, Roys customer service team

Posted 2 years ago

“easy to order and collect, unfortunately the bag size was misleading online and they were not suitable for the job so purchased elsewhere.”

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Posted 2 years ago

“Order took 7 days to arrive, by which time I was away for a few days. Although the door to my dry porch was unlocked, it was not left there. I was told it was left with a neighbour but no card was left so say who. I asked carrier where it was but got no reply. I eventually found it after 5 days of bad weather splattered with mud and hosting blood worms and stuffed by my green waste bin. Happily contents ok. Carrier was careless and unhelpful.”

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Posted 2 years ago

“Click and collect is a poor service. Roys should inform customers that their order will not be available until a certain time, just stating next day is too vague. The phone number quoted in email was for the wrong building, not even the main department store.”

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Posted 2 years ago

“I ordered a petrol strimmer it was an extremely good price for the exact strimmer I wanted so was pleased. I’ve shopped in Roy’s a few times while on holiday so I knew it was a name I could trust however after about 3 days I never heard anything about my order so confused I emailed only to be told that my order had been over looked and this wasn’t the service that should be expected disappointing is the word I would use to sum up my service. I have now received my strimmer it was well wrapped and I’m very happy with it however slightly disappointed with the service.”

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Posted 2 years ago

“Item came damaged all broken… but refund very good”

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Posted 2 years ago

“Waited 2 weeks. There was a tracking number, which DHL said it was never received by them. Gave Roys a call to see where it was, to be told they would investigate. Next day a refund. No call or apology. This was a christmas present, luckily managed to source from somewhere else. Unfortunately Will not buy from these again.”

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Posted 2 years ago

Roys of Wroxham is rated 4.9 based on 6,297 reviews