Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.87

4.9 Rating 5,071 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 5,071 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 4th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item came damaged all broken… but refund very good”

Helpful Report

Posted 2 months ago

“Waited 2 weeks. There was a tracking number, which DHL said it was never received by them. Gave Roys a call to see where it was, to be told they would investigate. Next day a refund. No call or apology. This was a christmas present, luckily managed to source from somewhere else. Unfortunately Will not buy from these again.”

Helpful Report

Posted 4 months ago

“I’d love to give this bag a review however DHL still haven’t got it to me , when I’ve been in each time they’ve ‘attempted’ delivery :(”

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Posted 8 months ago

“The time between placing the order and being advised it was available for collection was not acceptable, especially as the website advised the product was in stock.”

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Posted 10 months ago

“Everything ok but it costs no more to send to the IOW - why charge £9.99”

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Posted 1 year ago

“Did a click and collect service from Roy’s at Bowthorpe might have just as well gone in and bought it off the shelf. Ordered item the evening before, got the email confirmation of purchase. By 6pm the next day still had not received any notification to go and collect so just went up there. Member of staff on the kiosk did not know what to do as item had not even been picked. The guy that came to “assist” was huffing and puffing but went off to get item. 20 minutes later he came back with said item, no apology and more huffing and went leaving the other guy to sort. The only reason I was given in the end was the usual click and collect person was on holiday. Good news though by the time I’d got home I had an email saying my item was ready to collect!! Diabolical service and attitude from the staff but great item! Won’t bother with click and collect again.”

Helpful Report

Posted 1 year ago

“Only experience so far has to be poor for a two week delivery on a two day postage of £4.95”

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Posted 1 year ago

“Ordered online and got my son-in-law to pick it up and you gave him the wrong item so not pleased I then had to go back to the store and sort it out!”

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Posted 2 years ago

“Ordered 3 items all the same and all delivered incomplete, Difficult to establish to them the error nd still witing replacement parts to be despatched 5 days later”

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Posted 2 years ago

“Delivery was late and I had to chase it. No bread ordered available. Reimbusement for non-available items was shortchanged and bag of carrots picked was poor quality. All sorted but not good service overall”

Helpful Report

Posted 2 years ago

“I ordered an item because I thought it was in stock and would arrive in the next few days, turns out it wasn’t in stock, had to wait for it to arrive in the store before it was posted. Wouldn’t then amend the postal service to next day delivery to make up for the wait. I would of brought elsewhere if I knew the item wasn’t in stock.”

Helpful Report

Posted 2 years ago

“Delayed delivery time. Lack of communication”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your posting your review. We are very sorry to hear of your disappointment regarding the time your order. As a gesture of goodwill and to apologise for the delay, we have refunded your postage costs. You will receive an automated email to confirm this refund shortly. Again please accept our sincere apologies. Kind regards, Roys Customer Service Team

Posted 2 years ago

“I went to pick up the items and it took ages to find my order kept asking what I had ordered despite the fact it was on their system, very apologetic but not click and collect more click and eventually collect. Not impressed I won’t use this service again”

Helpful Report

Posted 2 years ago

“Radio had been used and was stretched, not new.”

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Posted 3 years ago

“Speedy service but unfortunately the dye on the wreath began to run onto my white door when it rained which was really diffuct to clean off.”

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Posted 3 years ago

“Ordered a Lego set that was hard to find - great! For some reason Roys would not post out. I would have willingly paid the postage. Had to click and collect from nearest shop Beccles, which meant a difficult 1hr drive each way, to a town we did not know, for elderly grandparents who did not want to disappoint a child. Did not deliver to collection store in stated 5 days. Difficult to contact at the ordering stage as only by email and 2 day wait for a reply.”

Helpful Report

Posted 3 years ago

“Disappointed with the condition of the packaging when it arrived. The cutlery set was not held in place in the box and the box was ripped in four places. Had to reposition the items and tape down at the back as it is going to be a Xmas gift. It was if someone had had them out of box and carelessly put back in. Very surprised as I have shopped in store many times and expected better service on line. I didn't bother complaining as I didn't want hassle of returning and all items were there.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for your review. We are sorry to hear this. For all claims we require a photo/video of the damage/fault - could you please email us this and we will look to resolve this for you. We can receive photos in the following formats : .jpg , .png , .pdf We can receive Video in the following formats : .mov , .mp4, .wmv, .flv Kind regards, Roys Customer Service Team

Posted 3 years ago

“Great Items but very Poor on line purchase. The Items were showing available when I purchased, but took 2 days and me ringing for staff to let me to pick up from store. When I was in the store they were unaware of how to complete an On Line Order. I had to show them in the end. Perhaps better training might help.”

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Posted 3 years ago

“Descriptions need to be clearer but delivery was good”

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Posted 3 years ago

“The service and delivery was great but the quilt cover has a small fault in it , too much hassle to send back and I had washed and ironed it before I noticed .”

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Posted 3 years ago

Roys of Wroxham is rated 4.9 based on 5,071 reviews