Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.86

4.9 Rating 5,598 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 5,598 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 30th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Re order #000063260. Lego sonic the hedgehog speed sphere challenge. Happy with the delivery time scale but not happy with the delivery packaging. The item was in a plastic pouch so the cardboard box was crushed on all sides. It is a Christmas present! ☹️”

Helpful Report

Posted 4 months ago

“Disappointing first time experience buying online with you sent out shoes not checked so they weren't a matching pair had the hassel sending back paying for royal mail postage still not received payment for that”

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Posted 4 months ago

“I've bought many weird fish stern jumpers over the years. All I can say is this one must be a reject from weird fish or a very bad copy.The sleeves are 3 inches too long compared to the ones I get from weird fish shop. It must have been made for a chimpanzee. Oh and the other Jersey, the shorling was the same”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking time to review your purchase with us. Please could you send us a picture of the item and we will be able to investigate the matter. Kind regards, Roys customer service team

Posted 6 months ago

“easy to order and collect, unfortunately the bag size was misleading online and they were not suitable for the job so purchased elsewhere.”

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Posted 7 months ago

“Order took 7 days to arrive, by which time I was away for a few days. Although the door to my dry porch was unlocked, it was not left there. I was told it was left with a neighbour but no card was left so say who. I asked carrier where it was but got no reply. I eventually found it after 5 days of bad weather splattered with mud and hosting blood worms and stuffed by my green waste bin. Happily contents ok. Carrier was careless and unhelpful.”

Helpful Report

Posted 8 months ago

“Click and collect is a poor service. Roys should inform customers that their order will not be available until a certain time, just stating next day is too vague. The phone number quoted in email was for the wrong building, not even the main department store.”

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Posted 11 months ago

“I ordered a petrol strimmer it was an extremely good price for the exact strimmer I wanted so was pleased. I’ve shopped in Roy’s a few times while on holiday so I knew it was a name I could trust however after about 3 days I never heard anything about my order so confused I emailed only to be told that my order had been over looked and this wasn’t the service that should be expected disappointing is the word I would use to sum up my service. I have now received my strimmer it was well wrapped and I’m very happy with it however slightly disappointed with the service.”

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Posted 11 months ago

“Item came damaged all broken… but refund very good”

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Posted 1 year ago

“Waited 2 weeks. There was a tracking number, which DHL said it was never received by them. Gave Roys a call to see where it was, to be told they would investigate. Next day a refund. No call or apology. This was a christmas present, luckily managed to source from somewhere else. Unfortunately Will not buy from these again.”

Helpful Report

Posted 1 year ago

“I’d love to give this bag a review however DHL still haven’t got it to me , when I’ve been in each time they’ve ‘attempted’ delivery :(”

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Posted 1 year ago

“The time between placing the order and being advised it was available for collection was not acceptable, especially as the website advised the product was in stock.”

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Posted 1 year ago

“Everything ok but it costs no more to send to the IOW - why charge £9.99”

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Posted 2 years ago

“Did a click and collect service from Roy’s at Bowthorpe might have just as well gone in and bought it off the shelf. Ordered item the evening before, got the email confirmation of purchase. By 6pm the next day still had not received any notification to go and collect so just went up there. Member of staff on the kiosk did not know what to do as item had not even been picked. The guy that came to “assist” was huffing and puffing but went off to get item. 20 minutes later he came back with said item, no apology and more huffing and went leaving the other guy to sort. The only reason I was given in the end was the usual click and collect person was on holiday. Good news though by the time I’d got home I had an email saying my item was ready to collect!! Diabolical service and attitude from the staff but great item! Won’t bother with click and collect again.”

Helpful Report

Posted 2 years ago

“Only experience so far has to be poor for a two week delivery on a two day postage of £4.95”

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Posted 2 years ago

“Ordered online and got my son-in-law to pick it up and you gave him the wrong item so not pleased I then had to go back to the store and sort it out!”

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Posted 3 years ago

“Ordered 3 items all the same and all delivered incomplete, Difficult to establish to them the error nd still witing replacement parts to be despatched 5 days later”

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Posted 3 years ago

“Delivery was late and I had to chase it. No bread ordered available. Reimbusement for non-available items was shortchanged and bag of carrots picked was poor quality. All sorted but not good service overall”

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Posted 3 years ago

“I ordered an item because I thought it was in stock and would arrive in the next few days, turns out it wasn’t in stock, had to wait for it to arrive in the store before it was posted. Wouldn’t then amend the postal service to next day delivery to make up for the wait. I would of brought elsewhere if I knew the item wasn’t in stock.”

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Posted 3 years ago

“Delayed delivery time. Lack of communication”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your posting your review. We are very sorry to hear of your disappointment regarding the time your order. As a gesture of goodwill and to apologise for the delay, we have refunded your postage costs. You will receive an automated email to confirm this refund shortly. Again please accept our sincere apologies. Kind regards, Roys Customer Service Team

Posted 3 years ago

“I went to pick up the items and it took ages to find my order kept asking what I had ordered despite the fact it was on their system, very apologetic but not click and collect more click and eventually collect. Not impressed I won’t use this service again”

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Posted 4 years ago

Roys of Wroxham is rated 4.9 based on 5,598 reviews