“Having ordered a Water butt stand on line I did expect it to have been ready to pick up the next day, but it wasn’t ready and had to wait about 20 mins for staff to fetch it. I will not order on click and collect again. No time saving!”
Good morning,
Thank you for your posting your review.
We are very sorry to hear of your disappointment regarding the time your order.
As a gesture of goodwill and to apologise for the delay, we have refunded your postage costs. You will receive an automated email to confirm this refund shortly.
Again please accept our sincere apologies.
Kind regards,
Roys Customer Service Team
“I ordered a kettle click & collect and paid for it the day before. When I went to collect it I was told that it hadn't arrived and I would have to come back later. I pointed out that the web page said there were 3 in stock, my order was quickly found. The staff were all lovely and very helpful, I didn't have to wait long in the end.
Love Roys, what a great store.”
