Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.86

4.9 Rating 6,145 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 6,145 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 15th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't receive the Brio World Railway set that I ordered. Roys of Wroxham sent me a plastic tunnel instead!. I was informed that it was a mistake on their website. They arranged a next day collection which didn't happen although I waited in all day. The item was collected 2 days later and I did receive a refund after another phone call.”

Helpful Report

Posted 2 hours ago

Hello Brenda, I’m really sorry to hear you didn’t receive the Brio World Railway set and that a plastic tunnel was sent instead, plus the delays with collection and refund. That isn’t the experience we want for our customers. We’ll pass this on to the team to understand how this happened and to prevent it from happening again. Kind regards, Team Roys of Wroxham

Posted 1 hour ago

“I ordered 2 boxes of wine glasses for click & collect. When I arrived to collect my order rather than 2 boxes of 6 wine glasses they had just 2 individual wine glasses. Apparently the website had been incorrectly set up, showing a box of 6 wine glasses and having that in the description but it should have been an individual glass! I have received a refund and the area manager promised to "see what he could do" as I needed them for a party but, over a week now and no contact. Not happy with Roys service on this occasion.”

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Posted 1 week ago

“Absolutely shocking, staff in store did t have a clue and as for the manager…. Well very very rude”

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Posted 2 weeks ago

“Failed to deliver my item sent me a incorrect item collected the incorrect item the next day but couldn’t deliver my item the next day disgusting will never order from this company again not to mention still awaiting a refund a week later only just being processed!”

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Posted 1 month ago

Hello, We’re verysorry for the confusion with your order and for the inconvenience this caused you. On this occasion, the incorrect item was sent from our warehouse during a particularly busy period, and we completely understand how frustrating that must have been. We arranged for the incorrect item to be collected the following day. Unfortunately, the correct replacement item wasn’t immediately available at the packing location, which meant there would have been a short delay in getting it to you. This was explained at the time you chose to cancel. We can confirm your refund has now been processed and should be with you very soon. We’re very sorry again that your experience wasn’t as it should have been, and we appreciate your patience while we put things right.

Posted 1 month ago

“Not received it”

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Posted 7 months ago

“I ordered the item from the website before Christmas. The delivery company claimed to have attempted delivery on a day when I was in all day. Cctv showed no deliveries at all. Currently I am STILL waiting for the item after three weeks.”

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Posted 7 months ago

Hello Shaun, I’m really sorry to hear about the delivery problems and the long delay with your order since placing it on the 29th December . This isn’t the experience we want for our customers. We have emailed DX today to ask for an update on your order and will be in touch ASAP. Kind regards, Team Roys of Wroxham

Posted 7 months ago

“I ordered this coat on 27 December now Monday 5 January still not delivered very poor”

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Posted 7 months ago

“still waiting for it to arrive”

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Posted 7 months ago

“I am very disappointed with this swimming pool it doesn't come with the filter or the cover whereas in argos you can get all three included for just £50”

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Posted 1 year ago

“Terrible I never got my order due to DX messing up delivery I'm waiting for a refund, not happy at all”

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Posted 1 year ago

Hello Phil, I’m really sorry to hear about the delivery issues you experienced. We understand how frustrating this can be. A refund was issued a couple of days ago after the delivery company had some issues. We are very sorry about this, it isn't the service we expect of them. Warm wishes, Team Roys of Wroxham

Posted 1 year ago

“I didn’t order this cream so zero and never again”

Helpful Report

Posted 1 year ago

Hello, I am sorry to read that you received a cream that you didn't order. Please get in touch with us via email with the issue you have and we will be able to help: ecommerce@roys.co.uk Kind regards, Roys Customer Service Team

Posted 1 year ago

“Ordered items from the Garden centre in Wroxham via Click & Collect. Had an email confirmation that advised the items were ready to collect. Upon arrival at the store nobody could find the items and there were no more in stock. Roy's stock system said they had 7 in stock when I placed the order. Roys at Dereham showed 4 in stock but when I got there they had none. Wasted journey & fuel.”

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Posted 1 year ago

“Very disappointed with the delivery company that is used by Roy’s of Wroxham I won’t be ordering any further products from this company because of that very reason, the delivery has let the company down”

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Posted 1 year ago

“1. I can't rate you on the scale above because it will not react to any selection. I'd give you a "Poor" 2. The radio locked up when I was setting it up with none of the buttons working. You agreed to replace it but instead and without notifying me, you made a refund.”

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Posted 1 year ago

“Item still not received”

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Posted 2 years ago

“Delivery was meant to be Monday and today is Friday and still waiting for my order. First and last order for me.”

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Posted 2 years ago

“I have just taken delivery of two roller towels as a replacement for two previous towels which were faulty. The replacement towels are also faulty!!!”

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Posted 3 years ago

“The wrong size came and wrong shoes l was bitterly dissapointed and have returned them in roys beccles”

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Posted 3 years ago

“Still not had my slow cooker.very unhappy ,no-one Answers the phone and got told it was going to be Redelivered today!! This is now a very late birthday Present.”

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Posted 3 years ago

“Waited for over a week for in stock items to be dispatched and a further two days for delivery. When I eventually received my items the two brush heads were not the ones advertised in the picture which I had ordered. Very disappointed with Roy's of Wroxham, this was the first time I had dealt with Roy's and my last.”

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Posted 3 years ago

Roys of Wroxham is rated 4.9 based on 6,145 reviews