Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.86

4.9 Rating 5,055 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 5,055 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 4th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item still not received”

Helpful Report

Posted 5 months ago

“Delivery was meant to be Monday and today is Friday and still waiting for my order. First and last order for me.”

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Posted 7 months ago

“I have just taken delivery of two roller towels as a replacement for two previous towels which were faulty. The replacement towels are also faulty!!!”

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Posted 1 year ago

“The wrong size came and wrong shoes l was bitterly dissapointed and have returned them in roys beccles”

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Posted 1 year ago

“Still not had my slow cooker.very unhappy ,no-one Answers the phone and got told it was going to be Redelivered today!! This is now a very late birthday Present.”

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Posted 1 year ago

“Waited for over a week for in stock items to be dispatched and a further two days for delivery. When I eventually received my items the two brush heads were not the ones advertised in the picture which I had ordered. Very disappointed with Roy's of Wroxham, this was the first time I had dealt with Roy's and my last.”

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Posted 1 year ago

“Slow delivery with no communication”

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Posted 1 year ago

“Arrived broken”

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Posted 1 year ago

Hello, Thank you for leaving a review. I am very sorry your order arrived broken. If you could email us at enquiries@roys.co.uk with a picture of the broken product and your order number we can hopefully get this resolved for you. Kind regards, Roys.co.uk

Posted 1 year ago

“I ordered online to collect from North walsham, had an email to say order was ready, i stood at loading place 4 over half hour and after ringing 4 times for attention I had to go in the shop to get my soil, I thought it was going to be easier to order online but ended up wasting time. I was told no one is in warehouse anymore so why is there a bell to ring for attention? In the end it would have been quicker and easier just to go into shop. I was nit impressed at all.”

Helpful Report

Posted 2 years ago

“I ordered an item over the holiday period "click & collect" after the holiday my car would not start and I couldn't get it fixed until after the 7 day "hold order conditions". I emailed to cancel my order and asked for confirmation of the cancellation and my refund. NO email confirming my cancellation and refund. VERY POOR customer service. I even tried ringing but recorded message said "Customer Service are working from home" then was immediately cut off. Rang store and was told "I'll try and put you though" then got a recorded message saying "Goodbye" and was cut off again. VERY POOR customer service. I still do not know if my order was cancelled and I have been refunded my money.”

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Posted 2 years ago

“I found the online ordering service very poor.....and when someone went in to pick up my order there was confusion in the North Walsham store. I would not choose to order online again. I appreciate the help of Thom at Wroxham and Shannon in North Walsham who helped sort the order problems,”

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Posted 2 years ago

“The store had no real system for on-line orders.I had my order number but the store doesn’t use the order numbers,They ask you what product you ordered and try and find it.They found my Lego but couldn’t find my name on the computer.Waited nearly 30 minutes for the deputy manager to come and sort this out .She didn’t speak to me ,In fact she ignored me ,the shop floor worker was left to apologise to me she was very nice but a bit simple like must of the staff in that store”

Helpful Report

Posted 2 years ago

“Not received my order yet so cannot comment on product. Can comment on delivery as I ordered it at 9:50am 7 days ago and I have still not received it. On my order it states delivery will be two working days if it’s ordered before 11am. So I ordered it last Wednesday so should of had it on Friday. Still not had it and it is now Wednesday. But I received this request for feedback??”

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Posted 2 years ago

“Terrible”

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Posted 2 years ago

“Have an issue with the delivery of my online order and have now stopped replying to emails and the phone team aren't available due to working from home. Not happy and won't be ordering again online”

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Posted 2 years ago

“Slow delivery”

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Posted 2 years ago

“The cardboard packaging on the pans I received was ripped/broken and was sellotaped back together so when I opened the box it looked like I had purchased second hand goods. which they probably were, sent back by someone else. you wouldn't buy items like that from a shop. very disappointed to say the least”

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Posted 3 years ago

“Came 2 weeks late when paid for express delivery (was told would arrive before Christmas). Item arrived completely bashed and ripped open.”

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Posted 3 years ago

“I’m still waiting for it”

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Posted 3 years ago

“APPALING customer service. Goods not received & despite numerous emails ... not one response. I will be taking further action to recover the £40 I am now out of pocket. Shame on you Roys”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for your review. As previously said in emails to you, DHL have not had any scans of your parcel since the 16th. We had opened a case regarding your parcel and yet still to hear their response. As requested we have refunded your order in the meantime and asked DHL to return the parcel to us if found. Kind regards, Roys Customer Service Team

Posted 3 years ago

Roys of Wroxham is rated 4.9 based on 5,055 reviews