Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.85

4.9 Rating 6,297 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 6,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 15th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As expected”

Helpful Report

Posted 1 day ago

“Received my item fairly quickly and the employees of Roys Bowthorpe were helpful and friendly (click and collect). It would have been nice if my item was in some kind of packaging when i collected it.”

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Posted 2 weeks ago

“Went to collect an item ordered on line. Not impressed with procedure at store.”

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Posted 3 weeks ago

“I love Roy’s, it is the best shop in Thetford. I ordered boots on line to collect in Roys because when I asked an assistant about the boots in store, she insisted that they didn’t stock a size three on any adult shoe or boot since they rarely sold them. However my boots were ready to collect in less than 2 hours, therefore I assume the boots were in stock after all. Not sure if the assistant was misinformed or not wanting to go upstairs to check.”

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Posted 1 month ago

“Really good display of goods. Need more stores around the country.”

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Posted 1 month ago

“Helpful on the phone, item ordered was lovely but postage took too long and didn’t arrive in time for my holiday, took 5 days so returned it”

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Posted 1 month ago

“Item delivered quickly and as described. Good price. Shame that parcel had been cut open. Fortunately, box inside intact and obviously not attractive to whoever opened box!”

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Posted 2 months ago

“Excellent website, ordering was easy and the price was reasonable. My order was quickly prepared for dispatch and I was kept informed. The only problem was DX took three days to deliver. I recommend Roy’s.”

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Posted 2 months ago

“Great service items arrived promptly”

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Posted 3 months ago

“No problem with the item I ordered but your delivery partner DX gave very poor service. I was told it would be delivered last Friday, it wasn’t, their tracking is non existent, it was updated at 6am on the Friday and then nothing. It finally arrived on Monday.”

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Posted 3 months ago

“Good value better than other places”

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Posted 3 months ago

“Pleased with the pump but delivery was 2 days late.”

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Posted 3 months ago

“Roys had the product no one else seemed to have at a competitive price too. Unfortunately due to an internal transfer of items my order was over looked until I rang to query the delay. The young man that handled my call was as good as his word and I received my order two days later.”

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Posted 3 months ago

“Fast delivery with no quibbles”

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Posted 3 months ago

“Great shoes - Joules espadrilles -delivered quickly.”

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Posted 3 months ago

Hi Elizabeth, Thank you for your review. We're glad the Joules espadrilles arrived quickly and that you’re happy with them. Warm regards, Team Roys of Wroxham

Posted 3 months ago

“Service was good, great communications, only dropped a star as the delivery tracking wasn’t brilliant from the courier.”

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Posted 3 months ago

Hi Sadie, Thank you for your review. We're glad the service and communications were good, and we're sorry the courier’s delivery tracking wasn’t brilliant. We appreciate your feedback. Warm regards, Team Roys of Wroxham

Posted 3 months ago

“Good service, will use click and collect again.”

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Posted 4 months ago

Hi Jane, Thank you for your review. We’re glad you had good service and that you’ll use click and collect again. Kind regards, Team Roys of Wroxham

Posted 4 months ago

“Collect in store was seamless, will use it again”

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Posted 4 months ago

“It’s a pleasure to have Roy’s. The old school customer care and management is refreshing to observe. Having moved to Wroxham a few months ago from Hertfordshire, I am impressed!”

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Posted 5 months ago

“Only just bought so a bit early for a serious review, but first impressions are very good”

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Posted 6 months ago

Roys of Wroxham is rated 4.9 based on 6,297 reviews