Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.86

4.9 Rating 5,783 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 5,783 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 15th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All fine, but as I am not local, it would have been very helpful had the confirmation order given guidance about the collection point in the staff car park. The confirmation only said "Your items will be available to collect from the Customer Collections counter" whereas a heavy item (25Kg bags of salt) needed collection elsewhere.”

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Posted 6 days ago

“Just bought a White Stuff handbag which was cheaper than other sources. Easy to deal with on line. Well packaged and quickly delivered. Will look on this site 1st in future for other items.”

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Posted 1 week ago

“Very easy website, ordering and payment process. i only give a 4-star review due to the delivery charge -almost £5 on a £12 item - though the courier was also very quick and tracking worked well.”

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Posted 1 month ago

“Quick, excellent service. Parcel well packed and trainers were just what I was looking for. Thank you!”

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Posted 1 month ago

“Good service and great prices on some products. Lots of parking.”

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Posted 2 months ago

“Super fast delivery. Well packaged. Good price. Roys is highly recommended.”

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Posted 2 months ago

“Overall pleased with the company/customer service and purchase only gripe would be their choice of courier…DX -if you miss delivery or they choose not to leave on a Friday (we were actually in) then you can’t redeliver over weekend and have to wait till next working day. Apart from that all good and would use again”

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Posted 3 months ago

Hi Mark, Thank you for your thoughtful review! We're glad to hear that you were pleased with our customer service and your purchase. We appreciate your feedback regarding the courier choice and understand the inconvenience it may cause. Your insights help us improve, and we’ll certainly take them into consideration. We hope to see you again soon! Best wishes, Team Roys of Wroxham

Posted 3 months ago

“Long wait for delivery compared to other retailers and high p&p even when spending over £100.”

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Posted 3 months ago

Thank you for taking the time to leave a review. I’ve looked into your order and can confirm that it qualified for free delivery as it was over £49.99. Your order was placed on Friday evening, packed and dispatched on Tuesday, and delivered the following day — Wednesday. This falls within our standard delivery timeframe of 3 working days. If there’s anything further we can help with, please don’t hesitate to get in touch. Kind regards, Roys Customer Service Team

Posted 3 months ago

“Such good service and I love the celebration bear”

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Posted 5 months ago

“First time I have purchased from ROYS very pleased and arrived in a timely manner”

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Posted 6 months ago

“..........”

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Posted 6 months ago

“All was good apart from when collecting a delivery it was not shown on my order that I could not claim my parking charge back. The staff did apologise and offered to refund my parking but I will have to pay in future. I don’t understand why as an online customer, I could not claim my parking charge. I spent £22.”

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Posted 6 months ago

“Simple but durable chopping board at unbeatable price. These are the 2nd and 3rd I've bought. Recommended.”

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Posted 6 months ago

“Great shops,has most of what you need. Not much vegetarian or vegan food. Great garden centre, very reasonable prices.”

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Posted 6 months ago

“Easy to order, speedy delivery, all good thanks”

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Posted 6 months ago

“Very good service and price. Just a bit disappointed as corner of planter cover was broken. ( didn’t return as needed to get set up )”

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Posted 6 months ago

“Very good service from Roy’s online ordering and excellent price”

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Posted 7 months ago

“Done a click & collect, plus looking for wood preserver , young lad was very helpful unfortunately I didn’t get he’s name, he’s a very good asset to the company”

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Posted 7 months ago

“Very nice e top & good service thank you.”

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Posted 7 months ago

“Although I am happy with the item and speed of delivery I had to order this item to be delivered to my son in London as no place on website for delivery to Northern Ireland!”

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Posted 7 months ago

Roys of Wroxham is rated 4.9 based on 5,783 reviews