Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.86

4.9 Rating 5,598 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 5,598 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 30th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived in good time The item was exactly as described Very happy customer will use them again”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Happy with the product but the website was having issues when I ordered and I kept receiving messages that I'd left an item in my basket. Ended up ordering and paying twice. Received an apology and was offered a refund at the Thetford store when I picked up my order - I decided to keep the additional soaps anyway. Happy with the delivery service to the Thetford store as the soaps were out of stock on Amazon - will remember to use Roys in future.”

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Posted 3 years ago

“I had an issue with the ordering process on the website but after I contacted Customer Services it was resolved promptly. Items purchased were well-priced, delivery was without delay and items well packed. Seems that I'm unable to rate Roys but would give 4* taking into account the ordering issue.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“iiiiiiiiii”

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Posted 3 years ago

“didnt realise Roys did a click and collect service which was as quick and easy as Amazon with no problems at all for my purchase one happy customer”

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Posted 3 years ago

“Ordered on line. Very easy.”

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Posted 3 years ago

“I needed to buy a modest quantity of grass seed. I found boxes of a suitable size and grass type on Roys web site. Ordering and paying on line was very easy. I chose to click & collect my items. Very pleased with the purchase and collection arrangements. Only (minor) quibble was that the person at the till started to prepare for a card payment. But this was a genuine mistake, realised as soon as I said I had paid on line.”

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Posted 3 years ago

“I cannot fault Roy’s for service given , it was A1 . Unfortunately the same cannot be said for the product , I was a little underwhelmed as it didn’t come up to expections , still Roy’s can not be blamed for this . It would not stop me though, from buying from Roy’s in the future . Kind Regards Michael”

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Posted 3 years ago

“Excellent speedy service and got exactly what I wanted.”

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Posted 3 years ago

“Click and collect order went very smoothly. Thanks”

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Posted 3 years ago

“Quick delivery and recommended”

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Posted 3 years ago

“Delivery was delayed slightly but this was fixed immediately, very happy with the product and it was 40% cheaper than anywhere else who had stock. Great purchase.”

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Posted 3 years ago

“Great shop in a lovely village”

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Posted 3 years ago

“I ordered a kettle click & collect and paid for it the day before. When I went to collect it I was told that it hadn't arrived and I would have to come back later. I pointed out that the web page said there were 3 in stock, my order was quickly found. The staff were all lovely and very helpful, I didn't have to wait long in the end. Love Roys, what a great store.”

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Posted 3 years ago

“Ordered a Swan teasmade. Easy to order, competitive price, delivery was quick and came well packaged. Machine works well. Only complaint was it came with no instructions on how to use. Rang customer services but they are only dealing with emails. Managed to figure it out after a bit of googling. Overall pleased with purchase.”

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Posted 3 years ago

“Excellent prices. Quality products. But very slow dispatch. Pity”

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Posted 3 years ago

“Item was delivered as per order and a good price.”

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Posted 3 years ago

“Good communication especially informing me that one item was out of stock. Speedy posting and pleased with the item bought. Thank you keep up the good communication with customers it’s very important.”

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Posted 3 years ago

Roys of Wroxham is rated 4.9 based on 5,598 reviews