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Roys of Wroxham Reviews

4.9 Rating 5,783 Reviews
97 %
of reviewers recommend Roys of Wroxham
4.9
Based on 5,783 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Roys of Wroxham Reviews
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Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Easy to order on line for collection from local store. Informed by email when ready to collect and collection was easy. However, there was a small error, not noticed until later but was rectified as soon as we returned to store. Overall l was satisfied with service
Helpful Report
Posted 8 months ago
I purchased a pair of Rieker boots in January 2025. A competitive price (which qualified me for free postage!). An email confirming the purchase was received the following day (often, from other retailers, purchase confirmation is almost instant, so I did have some moments of doubt that there was a problem with my purchase). The delivery was made by a company called DX, and this was received in a reasonable time, albeit not delivered until 3 hours after the notified delvery window. The email confirming the purchase included a tracking button, but this was white, so effectively invisible. I spoke with the very helpful customer support lady who helped resolve this problem. The boots are great, they fit and are comfortsble so I am pleased with them. I would use Roys of Wroxham again.
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Posted 9 months ago
Brilliant product and planned to arrive when scheduled only got a good because courier company dosnt leave parcels in safe place
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Posted 9 months ago
Return of a puffer coat that was too small. Larger size was sold out No fault in the service and returns process
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Posted 9 months ago
Lovely throws. Excellent quality
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Posted 10 months ago
Trainers were perfect
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Posted 11 months ago
Good price for water softener tablets
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Posted 11 months ago
Brita water filters at a great price from Roys.
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Posted 11 months ago
Very good service product as discribed
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Posted 11 months ago
Easy ordering and fast delivery.
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Posted 11 months ago
Ordered a jacket which came on time, nicely packed but the outside box was very beaten up/ possibly used before, which is no detriment to the garment, but at first sight! 😮 Otherwise no complaints at all!
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Posted 11 months ago
Lovely jacket, unfortunately for me too large. I was surprised that the jacket was unlined. I have another summer weight Barbour jacket which is lined, much nicer,
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Posted 1 year ago
I am very pleased with my air fryer. Good size and easy to keep clean. Thank you for a good service.
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Posted 1 year ago
Got the product promptly, where it was left was not clear.
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Posted 1 year ago
Arrived in time stated so all good.
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Posted 1 year ago
Very good service
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Posted 1 year ago
Great price cheaper than other bigger retailers
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Posted 1 year ago
Great product, easy to track product, unfortunately had to return as needed narrow fitting, but have ordered the narrow ones.
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Posted 1 year ago
Box arrived very battered (so not great if bought as a gift) but other than that goods as expected.
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Posted 1 year ago
We recently purchased a Lazy-Spa from Roys, because it was a very competitive price. No additional delivery charge and took no-time to deliver. No complaints here. We'd buy from them again. The only let down was the delivery driver, who refused to move the item around to our garage (he mentioned something to do with his performance stats), as the box wouldn't fit via the front door. We had to unpack it to get it inside.
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Posted 1 year ago
Roys of Wroxham is rated 4.9 based on 5,783 reviews