Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.86

4.9 Rating 5,784 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 5,784 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 15th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an item on line which was in stock and I could collect same day. Rang Roy’s Bowthorpe when item failed to materialise. Spoke to a very helpful member of staff who explained that the item was out of stock and the website could not be relied on. She arranged to order it from another branch. Very helpful staff let down by website not kept up to date on stock levels.”

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Posted 1 year ago

“Quick service. My granddaughter will love it.”

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Posted 1 year ago

“Great service.”

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Posted 1 year ago

“Easy to order online, good communication about the order and easy pickup.”

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Posted 1 year ago

“As always good reliable service. Always ready to help their customers.”

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Posted 1 year ago

“Very efficient , prompt delivery, good service”

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Posted 1 year ago

“Items arrived on time”

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Posted 1 year ago

“The 4 stars are mainly for service and delivery. While, price definitely has room for improvement as the product was listed on the manufacturers website for much less with the required size being unavailable.”

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Posted 1 year ago

“Easy purchase and good communication for collection.”

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Posted 1 year ago

“Bought handbag for around £140 for the Mrs. Good delivered were acceptable but I would have thought for goods costing this much or more, would have been packaged in a box for best protection, as Couriers these days do not treat packages very well, as we all know. Happy with purchase anyway thank you”

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Posted 1 year ago

“I was happy with my purchase just only one small thing spoiled it for me, you have free delivery on orders from £39.99 and more, but my purchase was £39.98 so for one penny I had to pay for delivery extra £4.99. Other than that I would like to recommend to shop at your company again. Nice choices of products and reasonable prices as well.”

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Posted 1 year ago

“Good service and happy with perches”

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Posted 1 year ago

“A range of quality products at competitive prices. Easy to order online to collect from store. A slight delay before item,which was in stock, was ready for collection.”

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Posted 1 year ago

“Exce apart from the delivery courier they used - DHL. They were horrendous - originally they advised on Thursday delivery, and subsequently moved back a day each revision and eventually got product the following Monday at 7pm. No reasons or anything.”

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Posted 2 years ago

“Excellent price. Very pleased with customer service and I was able to return shoes that didn't fit. Had a problem with the website though in that it would let me order a new size when logged into my account so I missed out on my discount. Think the website is faulty.”

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Posted 2 years ago

“A good selection of items on-line. Unfortunately, I placed my just as your system was hacked! However, when I contacted you to check on my order and the security issues you were helpful and reassuring. Collected the order from my local store. Very pleased with the shoes and service I received at each step. Thank you.”

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Posted 2 years ago

“Staff was helpful and courteous. My order was not ready for collection, when I arrived. But staff was polite and sorted everything out quickly. It was a heavy order and staff also offered help to load it in my car.”

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Posted 2 years ago

“Very helpful staff on customer care desk. Thank you.”

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Posted 2 years ago

“Good service and price.”

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Posted 2 years ago

“So pleased to find this pair of fuchsia Birkenstock sandals here, easy to order and delivery was excellent. Package could have been a bit better as the sticky tape wasn’t securing the top flap fully.”

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Posted 2 years ago

Roys of Wroxham is rated 4.9 based on 5,784 reviews