Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.87

4.9 Rating 5,081 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 5,081 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 4th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was delayed slightly but this was fixed immediately, very happy with the product and it was 40% cheaper than anywhere else who had stock. Great purchase.”

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Posted 2 years ago

“Great shop in a lovely village”

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Posted 2 years ago

“I ordered a kettle click & collect and paid for it the day before. When I went to collect it I was told that it hadn't arrived and I would have to come back later. I pointed out that the web page said there were 3 in stock, my order was quickly found. The staff were all lovely and very helpful, I didn't have to wait long in the end. Love Roys, what a great store.”

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Posted 2 years ago

“Ordered a Swan teasmade. Easy to order, competitive price, delivery was quick and came well packaged. Machine works well. Only complaint was it came with no instructions on how to use. Rang customer services but they are only dealing with emails. Managed to figure it out after a bit of googling. Overall pleased with purchase.”

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Posted 2 years ago

“Excellent prices. Quality products. But very slow dispatch. Pity”

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Posted 2 years ago

“Item was delivered as per order and a good price.”

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Posted 2 years ago

“Good communication especially informing me that one item was out of stock. Speedy posting and pleased with the item bought. Thank you keep up the good communication with customers it’s very important.”

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Posted 2 years ago

“Unfortunately the pair of shoes ordered in were completely different shades of grey. The lady was very nice but tried to persuade us that it was a ‘nap’ issue. To be fair we were also offered a discount but as they were definitely odd we decided to leave them Cannot fault the actual customer service given by the members of staff”

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Posted 2 years ago

“Great product and quick delivery. Disappointed with the packaging of the product. Shrink wrap and one layer of bubble wrap wasn't enough for a pair of shears. The point of the blades had broken through the packaging and the courier could easily have bent the blades or handles as the packaging didn't protect it. A box would have given better protection. Luckily product doesn't seem to have been damaged. Would have been 5 stars otherwise.”

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Posted 2 years ago

“Very extensive range of Goods, at great prices, click and collect works well, would recommend”

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Posted 2 years ago

“Delivery slow”

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Posted 2 years ago

“Good product at a competitive price”

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Posted 2 years ago

“Great service, staff always friendly and helpful.”

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Posted 2 years ago

“Could be better with clarity on ordering and picking up if in stock and local stores on pick and collect”

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Posted 3 years ago

“Good service.”

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Posted 3 years ago

“Could have been a bit clearer on the oder confirmation email for the click and collect that I need to wait for a follow up email saying it’s ready for collection.”

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Posted 3 years ago

“Good quality products at a good price. Although delivery was delayed, I received a prompt reply when I queried this and dispatch within a few days. This would encourage me to reuse Roys in future as long as I wasn’t reliant on the 2 working days delivery.”

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Posted 3 years ago

“Quick delivery, easy to deal with. Would have liked to see more photographs on the bag I had chosen, however I was able to do this elsewhere before making the purchase with Roys.”

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Posted 3 years ago

“Click and Collect ought to have been easy for a friend who lives in Cringleford but there was some delay, whether by PayPal, MasterCard or Roy’s I’ve no idea. My friend arrived at the Lodden Road Garden Centre before my payment had been credited through the system. He says the staff were lovely and he was happy to go back a couple of days later.”

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Posted 3 years ago

“Great service.”

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Posted 3 years ago

Roys of Wroxham is rated 4.9 based on 5,081 reviews