Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.86

4.9 Rating 6,168 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 6,168 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 15th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Roy’s offer a good range of products at very competitive prices supported by a good delivery service.”

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Posted 2 months ago

“I have visitted Roys at Thetford and was very impressed by the offers and how staff was so welcoming and polite. I also used Roys online and am 100% happy with my purchase. Recommed buying with them.”

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Posted 2 months ago

Hi Joana, Thank you for your review. We're glad you were impressed by the offers and that our staff were welcoming and polite. It's wonderful to hear you're happy with your online purchase. Warm regards, Team Roys of Wroxham

Posted 2 months ago

“Good service, will use click and collect again.”

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Posted 2 months ago

Hi Jane, Thank you for your review. We’re glad you had good service and that you’ll use click and collect again. Kind regards, Team Roys of Wroxham

Posted 2 months ago

“Very good prompt service”

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Posted 2 months ago

Hi Kerry, Thank you for your review. We’re glad you found the service prompt. Warm regards, Team Roys of Wroxham

Posted 2 months ago

“Very good service”

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Posted 2 months ago

“Fair price for q quality product. Delivery time was very good.”

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Posted 2 months ago

“i am struggling to find the correct superlatives to describe the outlanding fashion in which I was treated by the Customer Service staff at Roys of Wroxford. They needed a little nudge at the start but once they swung into action they were absolutely magnificent. Thank you.”

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Posted 2 months ago

Hi Neville, Thank you for your kind words. We’re glad to hear our Customer Service team swung into action and left you impressed. Warm regards, Team Roys of Wroxham

Posted 2 months ago

“Fast delivery, well packaged”

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Posted 2 months ago

Hi Sue, Thank you for your review. We're glad you were happy with fast delivery and well-packaged order. Warm regards, Team Roys of Wroxham

Posted 2 months ago

Hi Sue, Thank you for your review. We're glad you were happy with fast delivery and well-packaged order. Warm regards, Team Roys of Wroxham

Posted 2 months ago

“I bought a Barbour coat which was as described and looks great. Very fast delivery, website easy to use. I used to live in Norfolk but moved away, I’m really happy that I can order online from Roy’s now. 🌟 🌟 🌟 🌟 🌟”

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Posted 2 months ago

Hi Hilary, Thank you for your kind review. We're glad the Barbour coat was as described, delivery was fast, and the website is easy to use. It's wonderful to hear you can order online from Roy’s even after moving away. Warm regards, Team Roys of Wroxham

Posted 2 months ago

Hi Hilary, Thank you for your kind review. We’re glad the Barbour coat was as described, delivery was fast, and the website was easy to use. It’s wonderful to hear you’re happy to order online from Roy’s. Liebe Grüße, Team Roys of Wroxham

Posted 2 months ago

“I ordered a Joules rain coat with free delivery. The coat came with the security tag attached. I then had to drive to a shop to get it removed. This surely negates the point of free delivery? Otherwise coat was fine.”

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Posted 2 months ago

Hello Sarah, I’m sorry to hear the security tag was still on the coat and you had to travel to have it removed. That isn’t the experience we want for our customers. We’ll pass this on to the team to look into how this happened. Kind regards, Team Roys of Wroxham

Posted 2 months ago

“Failed to deliver my item sent me a incorrect item collected the incorrect item the next day but couldn’t deliver my item the next day disgusting will never order from this company again not to mention still awaiting a refund a week later only just being processed!”

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Posted 2 months ago

Hello, We’re verysorry for the confusion with your order and for the inconvenience this caused you. On this occasion, the incorrect item was sent from our warehouse during a particularly busy period, and we completely understand how frustrating that must have been. We arranged for the incorrect item to be collected the following day. Unfortunately, the correct replacement item wasn’t immediately available at the packing location, which meant there would have been a short delay in getting it to you. This was explained at the time you chose to cancel. We can confirm your refund has now been processed and should be with you very soon. We’re very sorry again that your experience wasn’t as it should have been, and we appreciate your patience while we put things right.

Posted 2 months ago

“Very efficient and pleasant staff”

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Posted 2 months ago

Hi Joanne, Thank you for your kind review. We're glad you found our staff efficient and pleasant. We look forward to serving you again soon. Warm regards, Team Roys of Wroxham

Posted 2 months ago

“Bought Monarch salt for water filter. Pre-ordered 6 x 10kg and was quickly informed it was ready for collection. A very helpful member of staff brought the trolley to the car and helped me load it. Couldn't recommend more highly. Thank you Roys”

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Posted 2 months ago

Hi Kirstie, Thank you for your kind review. We’re glad you found the pre-order and collection process smooth and that our team was helpful with loading. We appreciate your support and look forward to serving you again soon. Warm regards, Team Roys of Wroxham

Posted 2 months ago

“This pool was easy to order. The communication from the store was excellent, we knew what to expect and when to expect it! Delivery was excellent. So pleased we have purchased this pool and been able to support this business.”

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Posted 2 months ago

Hi Leah, Thank you for your kind words. We’re glad the pool order process and communication went smoothly, and that delivery met your expectations. It’s wonderful to hear you’re pleased with your purchase and that you’re happy to support our business. Warm regards, Team Roys of Wroxham

Posted 2 months ago

“Easy ordering and quick delivery. Very happy with Weird Fish margo dress”

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Posted 2 months ago

“Brilliant, very happy”

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Posted 2 months ago

“Oredered online, collected instore with no problems”

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Posted 2 months ago

“Excellent service. Prompt delivery, packaged very well. Highly recommend this company.”

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Posted 2 months ago

“Lovely boots, great price, fast and efficient dispatch. Thankyou.”

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Posted 2 months ago

“Great service and price.”

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Posted 2 months ago

Roys of Wroxham is rated 4.9 based on 6,168 reviews