Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.86

4.9 Rating 6,023 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 6,023 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 15th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not had a chance to use yet. Product as advertised and at a great price with speedy delivery”

Helpful Report

Posted 3 months ago

“Excellent service”

Helpful Report

Posted 3 months ago

“Very professional, got a quick delivery, very happy”

Helpful Report

Posted 3 months ago

“From order to pick up always a great service. Ordered and paid online and got to the store to pick up quite heavy bags of water softener salt and was helped to bring it out and also load the van! Can’t thank them or rate them highly enough.”

Helpful Report

Posted 3 months ago

“Ordered a Barbour jacket which was to large for myself returned item to Roy’s and they refunded my money within day’s, very good service from all involved. Thanks”

Helpful Report

Posted 3 months ago

“Not received it”

Helpful Report

Posted 3 months ago

“Excellent 5/5. Staff help with bags of salt tablets was very kind and customer focused.”

Helpful Report

Posted 4 months ago

“Item received as described and in a timely manner.”

Helpful Report

Posted 4 months ago

“Quality products with great service”

Helpful Report

Posted 4 months ago

“Never shopped with ROYS before. Definitely will in the future. Great contact, updates and delivery.”

Helpful Report

Posted 4 months ago

“Great service - super product and price - like to support smaller businesses too - thank you !!!!”

Helpful Report

Posted 4 months ago

“Absolutely brilliant service! Confirmation email then told my order was Packed and awaiting courier. It arrived the next day and even the courier was excellent. Can’t recommend them enough. Would definitely buy from them again.”

Helpful Report

Posted 4 months ago

“Pleasant experience from ordering to delivery. Would use again.”

Helpful Report

Posted 4 months ago

“Great store and shipped the product incredibly quickly. Arrived perfectly packaged in original packaging. Highly recommend.”

Helpful Report

Posted 4 months ago

“Speedy delivery, good price, can't fault it. Thank you!”

Helpful Report

Posted 4 months ago

“Good service and price”

Helpful Report

Posted 4 months ago

“Good service .prompt Click and Collect service”

Helpful Report

Posted 4 months ago

Hi Susan, Thank you for your kind review. We’re glad you found the service prompt and the Click and Collect convenient. We look forward to serving you again soon! Warm regards, Team Roys of Wroxham

Posted 4 months ago

“I ordered the item from the website before Christmas. The delivery company claimed to have attempted delivery on a day when I was in all day. Cctv showed no deliveries at all. Currently I am STILL waiting for the item after three weeks.”

Helpful Report

Posted 4 months ago

Hello Shaun, I’m really sorry to hear about the delivery problems and the long delay with your order since placing it on the 29th December . This isn’t the experience we want for our customers. We have emailed DX today to ask for an update on your order and will be in touch ASAP. Kind regards, Team Roys of Wroxham

Posted 4 months ago

“Please when you choose a carrier to deliver your customer’s orders use a reliable one. My parcel was due to be delivered by DX on the 5th January according to the tracking information. It did not arrive and I wasted a day waiting in for it. The following day I tried to contact DX but got an automated messaging system which rescheduled my delivery for the 8th. I was unable to speak to anyone to find out why my parcel did not arrive as stated. I tried to ring Roy’s on the number given on the order email but again got an automated system. When the parcel finally arrived one side of the outside of it was covered in a brown sticky substance. To give the driver his due he pointed this out to me and suggested that I check the contents to see if they had been damaged, fortunately they had not. I was very annoyed that my parcel did not arrived as first stated and had to chase up Roy’s to find out the result of their enquiries with DX. After this experience with both Roy’s and DX I will not be ordering from them again.”

Helpful Report

Posted 4 months ago

Hello Dave, I’m really sorry to hear about the delivery issues with DX and the difficulty you had contacting both DX and Roys. This isn’t the experience we want for our customers. We’ll look into what happened and work to resolve it quickly. DX have been having some delays due to the extreme weather in parts of the UK over last weekend. Kind regards, Team Roys of Wroxham

Posted 4 months ago

“Good service, good product.”

Helpful Report

Posted 4 months ago

Hi Shirley, Thank you for your kind review. We're glad you were happy with the service and product. We look forward to serving you again soon! Warm regards, Team Roys of Wroxham

Posted 4 months ago

Roys of Wroxham is rated 4.9 based on 6,023 reviews