The components were very well packaged but they needed to be as they arrived with footprints all over them, in a rusty old white van driven by a scruffy looking man with mud all over his shoes. The delivery firm (Specialist Delivery Services Ltd) provided absolutely no customer service at all, expecting us to fit in with when they might feel like delivering with virtually no notice, whilst managing to make inappropriate remarks about the area we live in. Room to Grow's customer services did take these comments seriously but it's surprising they still use that firm when it sounds like they regularly let them down like this.