Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

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“We ordered several items and our order arrived very quickly. We were very happy with the quality of the items we received.”

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Posted 7 years ago

Thank you for sharing your experience with us and reviewing our services and your new furniture - Jubilee Double Wardrobe in Soft Grey (JUB118C), Jubilee Bunk Bed in Soft Grey + Underbed Drawer and Jubilee 4 +2 Drawer Chest in Soft Grey (JUB117C). We always strive to deliver the best possible experience so it is wonderful to hear from you. Best Wishes, RTG.

Posted 4 years ago

“While the service of RTG was polite, the delivery was farcical - no warning; attempted on the wrong day and then the next day before 7am; rearranged for the following Monday but it didn?t turn up; rearranged for weds morning and it finally turned up around 3.30pm. At my request RTG refunded the delivery charge but this didn?t really compensate for having to arrange for people to wait in on 3 different days.”

Helpful Report

Posted 7 years ago

Thank you for your comments. We?re sorry you're not entirely satisfied with our delivery service and your feedback will help us to review this. Apologies for any inconvenience caused. Best Wishes, RTG.

Posted 4 years ago

“Smooth ordering and delivery service. One part of the bed was damaged however after a quick email and phone call a replacement part was sent out within a couple of days. Love the bed, great quality. Would recommend. Overall really pleased.”

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Posted 7 years ago

Thank you for taking the time to leave a review for RTG. It was our pleasure to help you resolve your issue and we are delighted that you have rated our services so highly. Your comments are also very much appreciated about your Stompa CK Single Bed, Trundle Drawer and Stompa Mattresses. We do value and appreciate your comments. Best Wishes, RTG.

Posted 4 years ago

“The website is great, very clear checkout and selection experience. Initial delivery was great and on time. One of the parts was however not machined correctly, service to rectify the problem was prompt, efficient and handled very well. However there seems to be very poor communication between Room to Grow and their delivery firm. I was promised the part would turn up the next day, it didn't and I had no communication during the day. I then called and was told it had been held up due to traffic and was scheduled to be on the first truck the next day. I spoke to Room To Grow 4 times during the specified day to be told it was on its way twice and once I was told that there was no way of checking once it was on the truck?? Consequently at 5pm that day I chased again to be told it had been delivered at 10.45am to an incorrect address and that it couldn't be delivered for another 2 days. Ultimately because I made a fuss it was delivered the next day. I appreciate the incorrect delivery was not the fault of Room To Grow however communication could have been a lot better as I was constantly chasing and if the issues had been captured earlier they could have been better handled. It's a shame as initial great service was then let down by poor process and communication. Product is great now it's all built..”

Helpful Report

Posted 7 years ago

Thank you so much for leaving a review. We really appreciate hearing about your experience with Room to Grow and your feedback on delivery. We do value your comments and are always looking at ways in which we can improve our services. Apologies for any inconvenience caused. Thanks again and Best Wishes, RTG.

Posted 4 years ago

“The bed looks good. Assembly is a bit tricky but there?s a good instructional video online.”

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Posted 7 years ago

“Good service and prompt delivery.”

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Posted 7 years ago

Thank you very much for leaving a review for our service and we do hope that you come back and see us again in the future. Best Wishes, RTG.

Posted 4 years ago

“Good customer service and fast delivery”

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Posted 7 years ago

Thank you for taking the time to advise us of your recent experience with RTG. Your review is valuable to us and it is great to hear that you are satisfied with all aspects of customer service and delivery. Thanks again. Best Wishes, RTG.

Posted 4 years ago

“The furniture is great, only downside was the all day delivery slots.”

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Posted 7 years ago

Thank you very much for leaving a review of our services and your new Stompa UNO S Storage G3 (UNOSG3), Stompa UNOS 26 - Highsleeper with Sofa Bed, Desk with Hutch and Cube and UNO S Storage D3 (UNOSD3). We are really pleased to hear that you've had a great experience with us and we hope to hear from you again. Best Wishes, RTG.

Posted 4 years ago

“Good quality product and looks great in the bedroom, the kids love their new bunk bed. Unfortunately we were let down by having missing parts. Halfway through construction we realised that we had 3 of one type of post and 1 of the other instead of 2 of each. We contacted R2G who sent out a replacement fairly promptly. However we then discovered screws rather than bolts had been supplied so had to contact R2G again to get them to send those out. In all fairness, we should have checked all the parts at the beginning but sometimes these things don't become obvious until you actually need to use them. R2G were apologetic and sent replacement parts out quickly but it took us 3 weeks to get the bunk beds up in the end!”

Helpful Report

Posted 7 years ago

We are terribly sorry that you had missing parts for your furniture. This is a highly unusual situation for us and we sincerely apologise for this. We are pleased that our customer services team resolved this for you as quickly as they were able. We appreciate your valuable feedback. Best Wishes, RTG.

Posted 4 years ago

“service team were easy to contact. Delivered on agreed day and by good team of people. Not that flexible on delivery dates.”

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Posted 7 years ago

Thank you for taking the time to advise us of your recent experience with RTG. Your feedback is valuable to us. Best Wishes, RTG.

Posted 4 years ago

“Excellent communication. Very quick delivery”

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Posted 7 years ago

Thank you for sharing our experience with us. It means a lot and we value your comments and 5-star rating of our services and Solitaire White Midsleeper. Best Wishes, RTG

Posted 4 years ago

“Nice bed my granddaughter loves it”

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Posted 7 years ago

Thank you for choosing Room to Grow and taking the time to share your feedback for our services and your Solitaire Cool Grey Mid Sleeper. Best Wishes, RTG.

Posted 4 years ago

“Bed was damaged straight out of box”

Helpful Report

Posted 7 years ago

Thank you for your comments. We are ever so sorry to receive your comments and hear that your bed is damaged. A member of our customer services team will be in touch directly to discuss this in more detail and resolve this as a matter or urgency. Best Wishes, RTG.

Posted 4 years ago

“Lovely bed and arrived the day after ordering. Unfortunately when we put it together, there was lots of screws and fixings missing.. We had to use other screws we found in the house for the slats and we couldn't finish the bed off until we had the rest of the fixings, we had to temporarily fix it so my little boy could sleep in it without falling out. The fixings came the next day very prompt.. When we came to put them in we found another screw had run out, so there are bits missing but we are not messing around taking it to bits again. Over all a good bed and good service but they need to put extra fixings in not make you short for finishing the bed. Very annoying.”

Helpful Report

Posted 7 years ago

Thank you for your comments and we are terribly sorry for the inconvenience caused with your missing fixings. This is not a usual situation and we have passed on your comments to the manufacturer. We appreciate your valuable feedback. Best Wishes, RTG.

Posted 4 years ago

“Efficient and fast service. Very nice piece of furniture and easy to put together.”

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Posted 7 years ago

Thank you so much for choosing Room to Grow and taking the time to leave a review. Your comments are very much appreciated. Best Wishes, RTG.

Posted 4 years ago

“Ordering and delivery process very straightforward”

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Posted 7 years ago

Thank you for sharing your experience with us. We very much appreciate your review. Best Wishes, RTG.

Posted 4 years ago

“great service thanks”

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Posted 7 years ago

Thank you for sharing our experience with us. It means a lot and we value your comments and 5-star rating. Best Wishes, RTG

Posted 4 years ago

“Great Service and delivery.”

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Posted 7 years ago

Thank you for rating our services so highly. It is great to receive your review. Best Wishes, RTG.

Posted 4 years ago

“We did extensive research for white bunks at a reasonable price with shelving and under bed storage No wider than 120cm that had enough height between bunks so that they would grow with our five year old twins. The Solitaire fitted the bill. They are well designed with no sharp edges and when built are extremely sturdy. The only slight negatives for me are: 1)as others have said they did take a while to build, although I was working methodically. Just open all 3 boxes and use the instructions from the Xtension kit box and you can't go wrong. 2) they were delivered promptly (within 3 days of ordering) but the courier could have been more professional - he turned up in a battered white van, threw the boxes into the house within 2 minutes and sped off for his next drop off. Other than the build time and the courier issue I would still totally recommend these beds. They are very sturdy and everything we were looking for.”

Helpful Report

Posted 7 years ago

Thank you very much for taking the time to share your experience with RTG. We value your comments and will discuss your comments with our delivery team as we expect a first class delivery experience for our customers. The pictures you have shared of your twins bedroom are absolutely fantastic so thank you so much for sharing these with us. We do hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“Really pleased with the bunk beds. Delivery was quicker than expected, the guy that installed them was brilliant and quick. Highly recommend using Room to Grow.”

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Posted 7 years ago

Thank you for reviewing our services and for rating us with 5-stars. We are over the moon to receive your highest rating and it is great to hear about your experience with our delivery and home assembly team. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,443 reviews