Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

“The customer service team were really helpful in negotiating a price for the set of items that I was interested in. I am really impressed with the quality of the furniture - highsleeper, wardrobe and chest of drawers they have made a huge difference to my daughters room. I have since referred many friends to your site.”

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Posted 7 years ago

Oh we are delighted your daughter's room has been transformed and you are happy with the Solitaire furniture. We love this range! Thank you for taking time to leave a review. Best wishes RTG

Posted 4 years ago

“Lovely mid cabin UNO Stompa bed and very happy with the product. Completely recommend it for any young children and our 3 1/2 year old loves it. Right to grow were easy to deal with and available on the phone when needed. Only small point was the accompanying ?cube? wasn?t with the initial delivery and therefore we had to wait another 2 weeks and hang around at home for another day for the additional delivery. Wasn?t quite clear who was at fault for this either.”

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Posted 7 years ago

Thank you for leaving a review for RTG and for the Stompa UNO S 1A Midsleeper with Pull Out Desk and Open Cube. We are very sorry for the inconvenience you have experienced with the delivery of your furniture but we are over the moon to hear that your little one loves their new bedroom furniture. We do hope you'll give us another try in the future. Thanks again and Best Wishes, RTG.

Posted 4 years ago

“Not yet received the bed... poor delivery service”

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Posted 7 years ago

Thank you for your comments. The delivery team have confirmed that they have been liaising with you on this matter and our customer services will be in touch with an update. Best Wishes, RTG.

Posted 4 years ago

“Absolutely awful , I ordered this child bed 5 weeks before I needed it and paid in full and for it to be assembled.It took multiple phone calls to finally arrange a delivery date ( which was the very last day we needed to have it by). I was told that I needed to clear the room in order for them to have space to erect the bed. I did this the evening before. On the morning of delivery we were told they couldn't deliver due to family reasons and they would reschedule . The customer service throughout was terrible , uninterested and uncommunicative. I canceled the order found another supplier with a great quality bed, that was cheaper and they delivered it the next day . One star is too much for this dreadful company”

Helpful Report

Posted 7 years ago

We are ever so sorry that due to unforeseeable circumstances with the driver on the day of your delivery, that your delivery was postponed. We are sorry that we could not rearrange your delivery for an agreeable time. Best Wishes, RTG

Posted 4 years ago

“Great product, easy to assemble and sturdy. Delivered when we wanted it. Would buy from them again”

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Posted 7 years ago

Thanks for leaving us a great review. We appreciate your wonderful comments and we look forward to your next visit. Thanks again and Best Wishes, RTG.

Posted 4 years ago

“Great website. Fast delivery time.”

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Posted 7 years ago

Thank for your glowing review. We always aim to please so we are delighted to receive such a lovely review. Best Wishes, RTG.

Posted 4 years ago

“Very pleased with this bed, good quality and sturdy. Our 7 year old loves it. Excellent and speedy service throughout the whole process from Order to delivery. Would highly recommend.”

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Posted 7 years ago

Thank you for your comments and 5-star rating. It is great to hear from you and we greatly appreciate your recommendation. Best Wishes, RTG.

Posted 4 years ago

“Unfortunately our experience was spoilt by the delivery team that Stompa used.An expensive bed delivered by two delivery men at 7.30 in the morning, (no notification received)dumped the bunk bed in my hall, didn?t ask us where we wanted it placing,rude. The box was damaged & we hadn?t signed for it.My husband struggled with 3 heavy boxes upstairs.The product itself is ok, but you really ought to sort the delivery system out, shameful for such an expensive product”

Helpful Report

Posted 7 years ago

Thank you for your comments. We are very sorry to see this but understand this has been resolved with our support team. Your feedback will be shared with Stompa and we value your comments. Best Wishes, RTG.

Posted 4 years ago

“Easy to buy and came so quickly, pleased with this side of service. The only problem was delivery! I said they could leave in An outside porch but only if I was out. Knowing it was a large delivery I stayed in preposfully for it. But I discovered they left them in the porch without even knocking the front door. I only noticed when the dog barked after they drove off, this meant I alone had to move them all inside.”

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Posted 7 years ago

Thank you for sharing your review. We are ever so happy to receive a 5-star review but we are very sorry for the apparent confusion with the delivery team. We will pass on your comments. Best Wishes, RTG.

Posted 4 years ago

“I would never use this company again. I ordered a bed 5 weeks ago. They took my money and then I was rung to be told the bed would be delivered at 7.07 am on a particular day. When I explained this time wasnt convenient because of the school run but we would be home 23 minutes later, they said that I would have to wait another 4 weeks for another delivery. They couldn?t even say that the next delivery wouldn?t be at the same time and hence unworkable. I was simply told there was nothing that could be done.”

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Posted 7 years ago

We are incredibly disappointed that you cancelled your order with us. We?ve been in business for over 20 years and we strive to create the best possible customer experience. It is such a shame that we could not make the delivery work for you and please be assured this is not normal practice. We value your feedback. Best Wishes, RTG.

Posted 4 years ago

“RTG's pre-purchase customer service was amazing. I spoke to one of their team on the phone twice, who talked me through the modularity of the Solitaire beds very patiently as I tried to understand how I might be able to buy future kits to "build up" in the future and whether to instead buy the full lot up-front and just build the starter for now, storing the other parts for the future. In terms of the product, I have two small negatives that make this a 4 and not 5-star experience/product overall: 1) As per a recent review from another buyer, there are no instructions for installing the side-board. Since having this safely fitted is key for my 2 year old as he makes the transition to his big bed (and any other child I would assume), having to make this part up on the fly yourself, is clearly not ideal. The response from RTG to the other poster said that RTG would "pass [the] comments on to the manufacturer". That doesn't sound to me like they're making this right any time soon; more just passing the buck a bit. In the mean time, why not create and post a pdf version on the RTG website? That would be very easy to do. N.B. Overall it took me a solid 1.5 hours to build this bed alone. For context I would consider myself an experienced amateur furniture assembler having built maybe 20 IKEA and other pieces over the last 15 years. 2) The bed is extremely heavy (I think the packaging said 50 or 60 kilos). Many people might not care about that, but it's worth knowing. It's a well known fact that MDF is heavy so I could (should?) have known based on the product description which did state it was made from MDF Overall, very happy, I am only leaving this constructive feedback to 1) get some a small but essential improvement in terms of assembly instructions and 2) make others aware of the weight.”

Helpful Report

Posted 7 years ago

“RTG's pre-purchase customer service was amazing. I spoke to one of their team on the phone twice, who talked me through the modularity of the Solitaire beds very patiently as I tried to understand how I might be able to buy future kits to "build up" in the future and whether to instead buy the full lot up-front and just build the starter for now, storing the other parts for the future. In terms of the product, I have two small negatives that make this a 4 and not 5-star experience/product overall: 1) As per a recent review from another buyer, there are no instructions for installing the side-board. Since having this safely fitted is key for my 2 year old as he makes the transition to his big bed (and any other child I would assume), having to make this part up on the fly yourself, is clearly not ideal. The response from RTG to the other poster said that RTG would "pass [the] comments on to the manufacturer". That doesn't sound to me like they're making this right any time soon; more just passing the buck a bit. In the mean time, why not create and post a pdf version on the RTG website? That would be very easy to do. N.B. Overall it took me a solid 1.5 hours to build this bed alone. For context I would consider myself an experienced amateur furniture assembler having built maybe 20 IKEA and other pieces over the last 15 years. 2) The bed is extremely heavy (I think the packaging said 50 or 60 kilos). Many people might not care about that, but it's worth knowing. It's a well known fact that MDF is heavy so I could (should?) have known based on the product description which did state it was made from MDF Overall, very happy, I am only leaving this constructive feedback to 1) get some a small but essential improvement in terms of assembly instructions and 2) make others aware of the weight.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave your comments. Having had a discussion with the manufacturer about this, we have been advised that the assembly instructions to attach the safety rails are in the same box that contains the rails. If this is not the case then we would be very interested to hear back from you. Thanks for mentioning your other feedback about product weight - we'll definitely look into it. Best Wishes, RTG.

Posted 4 years ago

“The service we received was excellent; from sending a free colour sample to offering advice on the phone and prompt email replies. I couldn?t fault Room To Grow.”

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Posted 7 years ago

Thank you for sharing your experience and for choosing Room to Grow. We really value your comments. Best Wishes, RTG.

Posted 4 years ago

“They were very quick to arrange the delivery and were flexible when I had to change dates. Plus the fitter was very professional and quick”

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Posted 7 years ago

Many thanks for leaving a review for RTG. Thanks so much for commenting and leaving us 5-stars. Best Wishes, RTG.

Posted 4 years ago

“Loved the excellent integration between purchasing the bed and it being delivered and assembled. Jade Home Assembly are utter professionals, whether it?s them calling you to arrange delivery, or the guys that did the assembly. Exactly the quality of experience I?d hoped for having made what I?d consider to be a relatively ?luxury item? purchase. Keep up the good work!”

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Posted 7 years ago

Thanks for your amazing feedback! It's really great to hear from you and receive your 5-star rating and valued comments. We are delighted to receive your comments on your new Stompa Radius Midsleeper with Pull Out Desk and Cube (white doors), a premium brand like you say, so a great investment for your family. Best Wishes, RTG.

Posted 4 years ago

“Excellent service and great desk for a teenager”

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Posted 7 years ago

Thanks so much for reviewing our services. We are over the moon to receive your comments. Best Wishes, RTG.

Posted 4 years ago

“Lovely product & very solid but delivery is a complete shambles. Part order arrived Monday & it?s taken numerous calls and 17 emails to get the rest of the delivery rescheduled. Hoping when it arrives today it?s on time & complete”

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Posted 7 years ago

We are so sorry and thank you for your comments. This is not normal practise and understand that this has now been resolved. Best Wishes, RTG.

Posted 4 years ago

“I?ve just had a great experience with ?Room to Grow?. I ordered a bunk bed for my son. It was delivered super fast and delivery by a courteous man who carried all the bits into the house.”

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Posted 7 years ago

We are really pleased to hear that you've had a great experience with us. We always aim to please and so grateful to receive your 5-star rating and comments about your whole experience. Thanks again and Best Wishes, RTG.

Posted 4 years ago

“Super helpful service. Great quality item. Delivery on chosen date and put together brilliantly. Really pleased with the bunk bed and trundle. Love the grey colour too”

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Posted 7 years ago

Thanks for leaving us a great review. We appreciate your wonderful comments and we look forward to your next visit. Thanks again and Best Wishes, RTG.

Posted 4 years ago

“Really good quality bed, my little boy loves it! It took a while to build and did require two people for some of the stages but easy to follow instructions. One thing to note is that room to grow use a different firm to do their deliveries, i found them to be quite unreliable, i booked the day off work as told they would deliver on the monday and they called to say they could no longer deliver, very annoying!”

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Posted 7 years ago

Thank you for leaving us a 5-star review for our services. It is so great to hear that your little boy loves his new Solitaire Cool Grey Midsleeper and we value your assembly comments. So sorry to receive your comment about delivery and we will certainly raise this with the delivery team. Best Wishes, RTG.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Room to Grow Reviews