Name: Room to Grow
Address: Merchants Quay, Ashley Lane, Shipley, West Yorkshire
Rating: 4.28

“Would love to review my product however I am yet to receive it !!!”

Posted 3 years ago

We are so sorry you have not received your item. The support team are investigating and will respond to you directly. Sincere apologies.

Posted 3 years ago

“Website said 5 - 7 days delivery which is the main reason I went to room to grow as it would be here before Easter so I had the long weekend to build it all, but found out delivery is know 8 days and won't be here until after easter. If I knew this I would of gone else where, I'm still working through covid 19 so don't have a lot of spare time, phoned them and didt really seem to care they were not honoring what was stated on their website”

Helpful Report

Posted 4 years ago

We are terribly sorry for the delay in delivery, we do try and keep to our estimated delivery times but on occasion delivery can be delayed slightly, especially when drivers are unable to work at short notice. We are trying to keep service as normal as possible during these difficult times. I understand your order is out for delivery this morning. Apologies again. Kind regards Anne

Posted 3 years ago

“Bed arrived. Hired someone to assemble. He said was the most difficult bed hes ever had to build due to lack of labeling. Then discovered that bed head had been drilled on wrong side so no bed for my son to sleep in til next week and hes having to sleep on the floor in his sisters room. Guy at customer services didn't apologise and said pictures would have to be sent to manufacturerer to verify. Very disappointed given the price of the item. Saw earlier reviews re the difficulty of assembley but was reassured by a room to grow reply stating that they'd taken steps to resolve. This is obviously not true.”

Helpful Report

Posted 4 years ago

Hi David Thank you for your comments. We are sorry you are unhappy. Our captains bed is a very popular bed, with it being a solid bed with lots of drawers underneath it is one of our more time consuming beds to put together. We forwarded your images of the problem to the manufacturer as soon as we received them. At the moment during this difficult period we are finding our service departments are stretched and are working their way through issues as quickly as they can. we emailed you today with an update as to where we are with getting your issue resolved for you as quickly as possible.

Posted 3 years ago

“We had a bit of a nightmare with Room to Grow. We ordered the same beds but in different colours for boy/girl twins - what we didn't know was that these would require two separate deliveries from two separate warehouses - we ended up with four different company names to deal with on top of Room to Grow. So when confirming a delivery we thought it was for everything not just half the order. They also delivered the wrong mattresses - cot beds not single beds. When they arranged for them to be replaced the day after, they didn't turn up so we ended up in Ikea buying mattresses for the beds. It was in the week when we were moving house - it was the twins' beds and they're five so you can imagine how the week went. As it stands now, we're waiting on collection of the mattresses to be be arranged so we can get our £350 back on the mattresses. I feel a bit sorry for Room to Grow - it's only a small company, not much more than an admin office and a website - all fulfillment of orders is done by others and they don't have visibility of this so if trying to work out what's going on, they often don't know. I bear no malice to Room to Grow, but it was a bad experience.”

Helpful Report

Posted 4 years ago

We are very sorry that you did not have a great experience. Although we were able to arrange both deliveries on the same day, we accept it is not ideal. Nearly all internet and high street retailers use third party fulfilment partners so we are not unusual in that regard. It does mean that sometimes we are let down and on this occasion I am very sorry that you experienced this. We are working with our partners to find new ways to prevent this from happening. There have been several attempts to contact you regarding the collection and we will continue to do so, so we may issue your refund asap. Kind regards Anne

Posted 3 years ago

“I placed my order and was pleased with the estimated delivery time of 3-7 days, and my daughter was excited for the arrival of her new bed. Unfortunately, 17 days later I am still waiting, with no delivery expected soon. Eight days (5 working days) after placing my order I called to enquire as to if there was any update on expected delivery. This was a Monday, and I was told that it would be delivered by the end of the week. On Friday (day 12) I had heard nothing so called again, and was told the delivery company were hoping to get to me at the beginning of next week. I was then called back and told that they hoped to deliver the middle of the next week. On Monday I received a call at 4 pm, saying that they would deliver between 1 pm and 4 pm the next day! I work part time in a very flexible job, but think it's a bit unreasonable to give someone less than 24 h notice and expect them to be able to stay at home!!! I could arrange it with work that I was home by 2 pm, but this was not sufficient and they would not attempt delivery. I live 3 miles off the M4 between Cardiff and Swansea, so hardly the middle of nowhere, but was then told the next time they might be able to deliver is the following week!!! This would be ~23 days after I placed my order. And if the process is the same and I am called at the end of one day expected to be at home the next with no flexibility in the timing of this, the outcome may well be the same. I'm suspecting that I may never get these beds that I ordered unless I am able to clear my diary and wait at home for a week in anticipation, and am running out of explanations to my daughter. Very disappointed so far.”

Helpful Report

Posted 4 years ago

Thank you for your comments, it is always important for us to receive them. We are very disappointed you have had some issues with the delivery side of things. We will be picking this up with the delivery team. Our delivery periods are always estimates and these can alter from time to time but lengthy waits are something we try and avoid. I understand you now have a delivery date which we re really pleased to hear about. Thank you for your order with us. Best wishes Gail

Posted 3 years ago

“We went with Room to Grow instead of cheaper furniture companies because we wanted good quality product and service. We were so disappointed. We ordered just before Christmas so we expected the delivery to take a while but when we finally got it, there were no instructions at all. Also, we had a small box of fixtures such as screws and bolts. There were nowhere near the amount that was needed to put up the bed. We finally got some instructions for a similar bed that my sister had bought from Room To Grow previously so we used them as a guide. We had to take the screws and fixtures to a local hardware shop who helped us to get the correct ones we needed. We couldn't wait for the company to correct it. Their speed of reply to enquiries is painfully slow and we had no time to wait for them to send replacements as we needed the beds up immediately. All in all, really poor experience. Won't be purchasing from this company again.”

Helpful Report

Posted 4 years ago

We are so sorry there were some fixings missing from your bed. We have no evidence of you contacting us as we would have been able to send these out next day. We will be taking up this issue with the factory as this should not happen. All our Solitaire assembly instructions are on the website on the product pages available to download should they be required. We certainly take this feedback very seriously, thank you for taking the time. Kind regards Anne

Posted 3 years ago

“To start with, v poor comms from customer service re delivery. My delivery was rescheduled for the following weds/Thursday but nobody called to follow up for those days & I had to do the chasing. The staff were clueless & followed up with the 3rd party logistics company but could only tell me ?maybe fri or sat?. I therefore had to make myself available from weds through Saturday with such vagueness, which was v stressful when moving house & pulled in all directions. Eventually, it was delivered by a grunting male who clearly didn?t speak English - I asked him politely not to bring shoes in the house as it was wet & muddy but he ignored me 3 times!! BUT, the worst bit is that I had requested an assembly service, but was told they don?t do that and I should find a flat pack assembly co. In my area, so I did just that and even the professional said the flat pack instructions and parts were so much more fiddly & time consuming than any other he had come across in 10+ years of experience so I had to assist him for several hours and it cost £200+ in labour to put together at a reasonable rate of £20/hour - outrageous!!! Shame on you Room To Grow, you need an assembly service at the very least!”

Helpful Report

Posted 4 years ago

Thank you for your comments, we are sorry there was some confusion with the booking in procedure. We do use a third party delivery company and we will take this up with them so we can learn and improve our procedures.Unfortunately we are not able to offer assembly of the Solitaire range currently and it is something we hope to do in the future. Having said that, assembly of the Solitaire mid sleeper, bookcase and chest should only take 3-4 hours and even less for an experienced fitter. We appreciate you comments thank you and we will ensure we learn from your experience. Kind regards Anne

Posted 3 years ago

“The worst service I have ever received when it comes to any form of furniture shopping. So it's been over ten days and 3 separate delivery days with incorrect timing, lack of communication, packages messing, and manufacturers producing wrong items in the packages. Almost spend 1K on this jubilee midsleeper combination, after mattress and accessories. Save yourself time effort and money and go to IKEA. The courier service ArrowXL failed to deliver the items on two different occasions. In the original delivery there was a box missing and two Left sides on chest of drawers. Contacted customer service and they were not very helpful. They said they would ring me back to chase the order. I never heard anything. I had to keep chasing customer service. The second time ArrowXL were scheduled to deliver from 13::45-15:45 and no news. I contacted customer service again and they advised me that the courier was running late. They said that they would chase call ArrowXL with an updat and get back to me. No contact was made. I realised that they would not be calling me back, that I would have to chase them again myself. Spoke to her different customer service advisor and he reported that the items were signed for at 9 a.m. (which was not true) two different conflicting information received from two different advisors. Finally delivery arrived at 17:10 with only one of two packages. Still waiting for the rest of chest of drawers. Disgusted with the service,”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us a review we appreciate all feedback whether positive or negative. We are sincerely sorry for the issues that you suffered with our delivery team Arrow XL and this is something we are taking very seriously and this is being looked into as this is certainly not the service that we wish for our customers to receive. We can see that you have been speaking to our Support Team directly with regards to you order. Best wishes Lindsey

Posted 3 years ago

“After two attempts with damaged bed frames we gave up and requested a refund.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review, we are very sorry to hear of the issues you faced with your furniture, we are always looking at ways to improve our services so we appreciate your feedback and we can see you dealt with our support team with regards to your damages and received a full refund. Best Wishes Lindsey

Posted 3 years ago

“The company they use for deliveries are useless and never stick to what they say they will do.”

Helpful Report

Posted 5 years ago

We are very sorry to hear of your freedback, this is not a service we aim to provide. Looking on our system we have no record of you reporting any issues so if you would like to speak to us further about this please call or email our support team - support@roomtogrow.co.uk. Best Wishes Jennah

Posted 3 years ago

“I have yet to receive the product but yet I receive surveys asking me to rate a product !!!!!!. The couriers contacted me for a delivery date and seemed shocked that we could not accommodate a time slot 48 hours from that date. The proposed date we could make this Friday we have no idea if the courier is planning to make a delivery as they have not bothered confirming”

Helpful Report

Posted 5 years ago

Thank you for your response. We are sorry that you have received a review before you've received your bed. Unfortunately our reviews are automatically generated within 30days but the bed you have ordered is a 4-5 week timescale as it's been made to order. If you would like to call a member of our team to discuss your delivery further the number is - 0333 006 3096. Many thanks Jennah

Posted 3 years ago

“They got one star as I couldn't give them zero, after all how can you Grace what you haven't received. Don't use this company if you want to receive your furniture. They've had my money for over 2 months now and we still don't have one of our beds..... The first delivery date only 1 bed arrived, nobody informed me the second one had been delayed it was only when I contacted them that they even realised is not had it. I was then told that a delivery had been booked for the following Monday, the bed didn't arrive. After contacting them again (at no point have they voluntarily contacted me) I was then given a date for Thursday the following week but had a call on the morning of that day to say it would be the next day (ie today) . This morning as I'd not been contacted with my 2 hour time slot I rang the manufacturing company, who I'd been handed over to, and was told box 1 and box 2 were at different depots. I told them I expected a delivery today, even if late as I had plans for a family day out the next day. Instead of even calling me back to explain they couldn't facilitate that I had a text from the delivery company saying delivery would be tomorrow. No offer of a time slot convenient to me or anything.... Another email to room to grow later asking to be passed on to management and they said that delivery had been scheduled for tomorrow. I even told them I could manage to stay in till 11am without ruining our day out as we really want to put the bed up tomorrow evening and get off the air bed..... They came back saying they had arranged delivery 11am-2pm. It is”

Helpful Report

Posted 5 years ago

Thank you for your feedback concerning the service you have received from the delivery team. Your comments are valuable to us and there is no doubt that the service you received is substantially short of the high levels that we demand and normally achieve from our suppliers. I have been advised by our Support Team that you have now received delivery of your furniture and we are very sorry for the inconvenience caused to you and your family. Best Wishes, Clare

Posted 3 years ago

“Missing parts ! Scratched and damaged, terrible instructions! Very poor quality! So expensive for cheap Formica Avoid !!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write your response. We are very sorry to hear of your complaint. We have had no further contact from you advising your missing parts or you have had damages. If you report this to the support team they will help you to fix your bed as we haven't had any issues with this particular bed before. Many thanks Jennah

Posted 3 years ago

“Really disappointed with customer service. Was made to feel silly when I thought I had ordered a desk but then hadn?t. Serious lack of communication with returns. Just passed from Pillar to Post. Really disappointing when spending over £1000 with a company.”

Helpful Report

Posted 5 years ago

Thank you for your response. We are very sorry to hear you are happy with our customer service team and our returns policies we don't like to hear of unhappy experiences. We are always looking at ways to improve our services so we appreciate your feedback. Best Wishes Room to Grow

Posted 3 years ago

“Firstly the order we put in for the solitaire midsleeper was put on hold without our knowledge just because the duvet cover we ordered with it was out of stock - this ended in two week delay. When the bed was delivered it had been damaged in transit and had to go back. It was delivered again and I received one pack in white and 1 in grey - not very happy!”

Helpful Report

Posted 5 years ago

Thank you for your response. We profusely apologise for the inconvenience that has been caused by our stock delays, delivery damages and issues. This is a very unusual situation for us and we have taken your comments on board with our delivery team. We appreciate your feedback and are always looking for ways to improve our services. We understand you have now got your lovely Solitaire White Midsleeper and hope your child loves it. Best wishes RTG

Posted 3 years ago

“communication to arrange delivery was poor the estimated delivery time passed and we had to chase the order twice”

Helpful Report

Posted 5 years ago

Thank you for your comments and we are very sorry to hear you had trouble with delivery. We are always looking for new ways to improve our delivery services so your comments are very much appreciated. Best wishes RTG

Posted 3 years ago

“Item was not delivered on time?”

Helpful Report

Posted 5 years ago

Thank you for your response. We can see from our records you have now received delivery within the estimated 3-7 working days also. Best Wishes RTG

Posted 3 years ago

“Missing parts still not delivered 2 weeks later and mattresses was mouldy when it arrived - no new cover has been sent yet. Seriously unimpressed.”

Helpful Report

Posted 5 years ago

Thank you for your response. We are sorry to hear of your issues. We can see from our records that our support team have dealt with this as quickly as possible and you now have the parts required and a new cover for your mattress. If you have any other problems please contact the support team again. Best Wishes RTG

Posted 3 years ago

“Very upset that the delivery team couldn?t take it up to the bedrooms and it wasn?t made clear enough that this wouldn?t happen beforehand. The delivery people were very rude. Not a nice experience.”

Helpful Report

Posted 5 years ago

Thank you for your response, we are sorry to hear that you didn't have the best experience from our delivery team. Our drivers aren't insured to take goods upstairs which would have been stated on our delivery details. We hope you are happy with your Jubilee range. Best wishes RTG

Posted 3 years ago

“Would not advise ordering any white beds as they are not white but Ivory. Ask for samples before ordering. Very disappointed and sent it back. Still charged half of the installation when they sent a product that is not as advertised on their web site.”

Helpful Report

Posted 6 years ago

Thank you for your comments. We are sorry to hear that you are disappointed with your furniture. Choosing the right shade of white can be an overwhelming task as, you can find a huge variety of shades with different undertones from brilliant white to creamy whites and the manufacturer does describe the finish as a satin white finish. The manufacturer has sold thousands of this particular model all across Europe and has received excellent reviews. With regard to the assembly charge then you did have a right to cancel and return your order but unfortunately the bed was part assembled on this occasion before the decision to cancel was made. Best Wishes, RTG.

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Room to Grow Reviews