Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company, awful customer service. I ordered a bed with a delivery time fo 6 to 8 weeks, its now 12 weeks and there is still no sign of it. I keep getting told it will be with me soon but for the past 3 weeks my emails are being ignored and it's impossible to get hold fo them by phone, my only option is to start legal proceedings”

Helpful Report

Posted 1 year ago

“I wish I have reviewed the customer review before I ordered my daughter's bed and mattress. I did not know such long delivery timelines. although, we have received the bed in two weeks. However, we have not received the mattress. (we found the same mattress with same price in other place with next day free delivery. There is no other way to contact to the customer service excepted via email. They responded that it will take 10-20 working days. I thought I got a very good sale on Bank holiday deal, in fact, they do sale all the time. You can find the same product elsewhere with same/slightly cheaper. Very disappointed”

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Posted 1 year ago

“Happy to take your money, incredibly slow to deliver. 12 weeks in and the same response every time “we are talking to the delivery team” customer service is shocking, PLEASE AVOID do not fall into the same trap as other and myself”

Helpful Report

Posted 1 year ago

“I still haven't had my refund despite the order been cancelled 14 days ago. I have sent multiple chasers.”

Helpful Report

Posted 1 year ago

“Communication is really poor and there is no way of contacting, other than via email, which is ignored. I have no idea when my son’s bed will arrive so have cancelled the order.”

Helpful Report

Posted 1 year ago

“My daughter is really upset that after 11 weeks of waiting we still have no bed. I have asked for a refund as they seem unable to deliver and am being meet with silence!”

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Posted 1 year ago

“Shockingly bad!!!! and illegal! I ordered 2 high sleeper beds in July with a promised delivery within 4-6 weeks....after a lot of empty promises and lies, I finally canceled my order on the 9th of September. By law, I was owed a refund within 14 days of cancelation. It took them till September 26th to email me saying that they were not able to refund me because they changed the payment gateway. I am almost £1800 out of pocket and my children have no beds!”

Helpful Report

Posted 2 years ago

“3 months for delivery, and the only way you can contact them is via email which they just give you the same response every time 10-14 days Would not recommend”

Helpful Report

Posted 2 years ago

“A terrible company to deal with. I ordered a bed for 2 to 3 weeks delivery. When it finally arrived, I had been waiting almost 7 weeks. They don’t answer emails. They don’t return calls. I will never buy from this company again.”

Helpful Report

Posted 2 years ago

We are so sorry for the delay with your bed, we have had some warehouse and stock issues which created a backlog. Sincere apologies RTG

Posted 2 years ago

“I'd love to leave a glowing review, but I never received the goods I ordered on pre-order, then had a refund email sent a week after the order was due and still no refund three weeks later”

Helpful Report

Posted 2 years ago

We are so sorry we let you down with your order, the stock we were expecting did not arrive into our warehouse. Your order has been fully refunded. Sincere apologies RTG

Posted 2 years ago

“Hi chloe,parcel arrived wrong colour and not perfect I ordered pink got brown and there's marks on it too,really disappointed”

Helpful Report

Posted 2 years ago

You item has been sent via Royal Mail, we will check on the tracking and update you via email. Best wishes RTG

Posted 2 years ago

“I placed an order with delivery being noted as 3-5 days. On day 5 of waiting, I received an email informing me of a delay to the despatch, with no idea of new timescales. I responded to this email and instantly cancelled my purchase so that I could purchase it elsewhere. I didn’t receive a response until my third email several days later. Room To Grow accepted my cancellation and I waited for a refund confirmation. After nothing was received, I chased them up to be told that I would receive my refund within 14 days - in line with statutory requirements. 14 days later and still no refund received, and worse, no communication from Room To Grow informing me as to what is going on. Shocking, absolutely shocking customer service. I will now be contacting my Credit Card provider to make a claim and get my refund.”

Helpful Report

Posted 2 years ago

We are sorry you did not receive your refund, it has been actioned through Klarna and should be visible on your Klarna account. Best wishes RTG

Posted 2 years ago

“Unfortunately, we did not have a good shopping experience with Room to Grow. We brought a mattress which was supposed to be delivered within 2-3 working days and a bed which was due to be delivered within 5 working days. We received conflicting information from Room to Grow and the delivery company they use as to whether the bed was actually in stock and had to place multiple calls to Room to Grow to find out what was going on. Staff were friendly, but seemingly unconcerned as to why we wanted to know what was going on with the order and repeatedly said they would call or email us back, only for us to call and chase them. We were finally told after 7 days that the mattress we ordered wasn't actually in stock and hadn't been dispatched with the bed and another one was supposedly dispatched to replace it. This one then never arrived and a final call with Room to Grow told us that the replacement wasn't in stock either and had never been dispatched at all. We finally received a third mattress, but not before the staff member told us we might be better off ordering from Argos if we definitely wanted it to be delivered before a certain date. When we came to put the bed together, one of the pieces wasn't pre-drilled with pilot holes, so we had to drill this ourselves to be able to put the bed together - I realise not Room to Grow's particular issue and an error from the manufacturer, but a further inconvenience and reflective of the overall poor service we had received. One of the worst online shopping experiences I'm afraid.”

Helpful Report

Posted 2 years ago

We are so sorry for the negative experience you received, this is not what we want for our customers. We have had some stock issues but we should have handled this better and kept you better informed. Sincere apologies RTG

Posted 2 years ago

“On the day my item was due to arrive. I hadn't received a confirmation of the time, when I chased this up firstly with the delivery company, then the supplier and lastly Room to Grow. I was advised the item was out of stock and not available for delivery. So I had to buy the same bed with another supplier at a higher price. Very disappointing.”

Helpful Report

Posted 2 years ago

We are so sorry we were unable to fulfill your order. We were let down by our supplier and unable to obtain stock. As we have not been given a re-stock date we thought it best to refund you and advise you where it was still available. They are obviously taking advantage of their stock position if they have increased prices! We are sincerely sorry, RTG

Posted 2 years ago

“The bed has still not been delivered and still no date for delivery, terrible service”

Helpful Report

Posted 2 years ago

We are so sorry there has been a delay with your delivery, our team are working on this and will keep you updated. Best wishes RTG

Posted 2 years ago

“Based on my one and only experience with buying from them I wouldn't recommend them to anyone. I ordered a new bed for my kid and first had problems getting it delivered, when it was delivered most of the box I opened was damaged as was the actual boxes themselves. Arranged an exchange and those turned up damaged too. Arranged another exchange, the delivery guys got me to check the boxes on the truck before they unloaded as these were also damaged and I ended up refusing delivery for those and getting my money back. One delivery with damage to the packaging or item I could have overlooked but after 3 separate deliveries with boxes and items damaged I felt insulted and fairly angry that they couldn't supply the new bed I ordered.”

Helpful Report

Posted 2 years ago

We are so terribly sorry for the inconvenience and frustration caused. We are investigating with our delivery partner as to why so many damages occurred! Of course damages do happen from time to time but your experience is unacceptable. We are so sorry we let you down. Sincere apologies RTG

Posted 2 years ago

“I think your service is very poor. I bought a lamp which I returned, however, I had to pay for the original delivery, then I paid for the return post and you've now deducted money from my refund. I spent £26.34 on the lamp and my refund is £22.39, why is that when I paid for the return post ? This is a really poor service, purchases on Amazon have free return posts with the original free given back in full. You do need to get up to date with this as we'll all avoid your company.”

Helpful Report

Posted 2 years ago

We are sorry you are unhappy with our returns policy, unfortunately we are not able to refund the delivery charge, only the cost of the goods. Apologies RTG

Posted 2 years ago

“It’s not good it’s still same which is I have already am not comfortable with that”

Helpful Report

Posted 2 years ago

If you can please send some details into support@roomtogrow.co.uk as to what you are unhappy with so we can try and resolve this for you. Best wishes RTG

Posted 2 years ago

“We have had an awful time trying to get a mid sleeper bed delivered after buying it and waiting for it to come into stock. The bed came in multiple boxes. First we were sent two of the same box and some of the boards had damage on them. The company did let us keep the repeated second box in order to replace the damaged parts that came in the first box. When we tried to get the correct box sent, another incorrect box was delivered. The correct box was finally sent but the whole thing took three weeks. When I asked RoomtoGrow for some compensation for the inconvenience (we had cleared our child’s bedroom and set aside a weekend to build the bed which we then couldn’t do) they blamed the errors on the delivery company and offered to refund us the delivery charge which was less than £10.”

Helpful Report

Posted 2 years ago

We are so sorry they were issues with your delivery and a mis-pick at the warehouse. It seems there was some confusion with which replacement box was required. We do not want our customers to have a negative experience and our team work very hard to rectify any issues if they go wrong. We work with our warehousing and delivery partner to resolves any issues as quickly as possible. We are sorry we let you down and it took longer than usual to resolve. Sincere apologies, RTG

Posted 2 years ago

“We bought two Premium Pocket Sprung Mattress European Single (90x200cm) for £232.00. Not worth it at all, the mattresses are high in the middle and slope downwards towards the sides. Kids have fallen down many times now. Also customer service was inadequate and delivery was late, nobody seemed to know where the goods were before they were eventually delivered. Will not purchase again from this company.”

Helpful Report

Posted 2 years ago

We are sorry you ae not happy with your mattresses, if you can please send some photos to support@roomtogrow.co.uk we can investigate the issues. Sincere apologies RTG

Posted 2 years ago

Room to Grow is rated 4.3 based on 2,443 reviews