Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

“The service was unbelievably bad. First you managed to deliver the wrong item. Not the children's desk I ordered but some sort of shelving for under a bed. I spent 20 minutes half-building it before realising. I called customer services and you said sorry, you'll deliver the correct item in a week and please can I spend 20 minutes packing up the item. No of course not, I had to wrangle with your team to ask for the privilege of not repackaging your incorrect order. So far so bad. I wait a week and guess what. You fail to deliver the correct item. Apprantely the delivery person came and yet even though I was at home waiting there was not ring on the doorbell and no call on my phone, though you had my mobile. Awful. I rang to complain and you said sorry AGAIN and can I wait ANOTHER week for them to try again. NO. I cancelled the order in bewildered frustration. I would not recommend this website to anybody.”

Helpful Report

Posted 4 years ago

We are very sorry to hear this. It is unfortunate that the wrong item was delivered and we try to rectify these situations as quickly as possible so it is not good to hear you had to wait so long for your replacement. We do state on the website that when returning furniture, it must be disassembled and wrapped in suitable packaging to ensure it does not get damaged in transit. Best wishes, RTG

Posted 4 years ago

“Looks nice but was horrendous to put together. My partner is a bathroom fitter and he said it was a nightmare even with using his tools!”

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Posted 4 years ago

I am sorry to hear you had a difficult time with the assembly on your order. If any assistance is needed you can always contact the customer service team on 0808 196 3344. Best wishes, RTG

Posted 4 years ago

“Not happy with this company, they sent me a bed which was the same as the image on there website but had a different name. When I researched into the bed they had actually sent me I found it alot cheaper elsewhere. Felt decieved and would not buy from them again.”

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Posted 4 years ago

Hi, I am sorry you felt deceived by this, it is not what we intend. We simply change the name of our products for marketing reasons to make them more suitable for our younger target market. Best wishes, RTG

Posted 4 years ago

“Wrong product was sent. Whenter new one arrived it was very poor quality”

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Posted 4 years ago

“The product was continually delayed, no communication. We ended waiting nearly 3 months for something that was supposed to be in stock. Managed to get exact same item elsewhere and cheaper. No acknowledgment of apology from RTG on this. Very disappointing given we are returning customers”

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Posted 5 years ago

We are sorry we let you down with the delivery. We have experienced some delays with stock during the pandemic and we are doing our best to keep customers updated. Sincere apologies we were not able to resolve this for you, RTG.

Posted 5 years ago

“Had I known it would take over 40 working days to deliver the bunk bed (still waiting for an exact date), rather than the advertised 7-15 working days. I wouldn't have ordered it through Room to Grow. May yet still cancel the order.”

Helpful Report

Posted 9 years ago

Thank you for your comments. We are sorry to hear that you have not received your order. We have spoken with Stompa's delivery team and we understand that you have been offered two delivery dates so far, which unfortunately have not been convenient for you. Please be assured that Jade Logistics are actively trying to work with you and plan your delivery as soon as possible. If you need any more help, please contact Customer Services on support@roomtogrow.co.uk or call 0333 006 3096.

Posted 5 years ago

“Very poor supplier management meant that I had to deal with delivery problems -- and room to grow just passed the blame onto their suppliers. Not good enough. I bought the bed from room to grow and expect them to manage their suppliers. And "all they could do was apologise".”

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Posted 9 years ago

We pride ourselves on customer satisfaction and quality of service and we are sorry that that we didn't meet your expectations. Many thanks, RTG.

Posted 5 years ago

“We have still to revive delivery of this product despite having ordered and paid for it in January. They offered me two delivery dates on days I work and refused to offer me on the 3 days of the week I never work. Instead I?ve been told I will just have to wait until the next offer and couldn?t guarantee this date to be on one of the 3 weekdays I don?t work. I am not impressed and will be taking this further”

Helpful Report

Posted 7 years ago

Thank you for your comments. We're sorry for the disappointing service you feel you've had to date awaiting your delivery and it is a real shame that we were unable to offer you an agreeable delivery date. Please be assured that our customer services team have actively been chasing this and we are now aware that you have been called and your delivery is now booked in with you. Best Wishes, RTG.

Posted 5 years ago

“Not yet received the bed... poor delivery service”

Helpful Report

Posted 7 years ago

Thank you for your comments. The delivery team have confirmed that they have been liaising with you on this matter and our customer services will be in touch with an update. Best Wishes, RTG.

Posted 5 years ago

“Slow, disorganised delivery where the bed and mattress were delivered on separate days although they were supposed to be together and then the mattress delivery driver refused to take it to the room as advertised. Damaged bed part took 2 weeks and constant chasing of disinterested staff to get replaced. I would not purchase from this retailer again.”

Helpful Report

Posted 8 years ago

Thank you for your comments. As you ordered the mattress separately to your bed, the two items were delivered a day apart. The delivery team did their best to tie up the delivery of your two items to be on our around the same time as your bed. We are sorry that you had a damaged part and the warehouse despached this to you once it had arrived from the factory. We do pride ourselves on customer satisfaction and quality of service and we are sorry to hear that we didn't meet your expectations on this occasion. Best Wishes, RTG.

Posted 5 years ago

“Ordered a child's bed. Had to keep phoning them to chase delivery which was significantly over the estimated delivery date when the bed was ordered. I will no. Use this company in future neithe. would I recommend them”

Helpful Report

Posted 9 years ago

Thank you for leaving your comments. We're sorry that you felt let down by Stompa's delivery service. As detailed on your order confirmation email we estimate 10-15 working days (subject to postcode) for delivery only - rarely do they exceed this timescale. We also confirmed that booking in will be approximately 1 week prior to delivery which we understand was the case. We do appreciate you rating your products so highly. Many thanks, RTG

Posted 5 years ago

“Absolutely awful , I ordered this child bed 5 weeks before I needed it and paid in full and for it to be assembled.It took multiple phone calls to finally arrange a delivery date ( which was the very last day we needed to have it by). I was told that I needed to clear the room in order for them to have space to erect the bed. I did this the evening before. On the morning of delivery we were told they couldn't deliver due to family reasons and they would reschedule . The customer service throughout was terrible , uninterested and uncommunicative. I canceled the order found another supplier with a great quality bed, that was cheaper and they delivered it the next day . One star is too much for this dreadful company”

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Posted 7 years ago

We are ever so sorry that due to unforeseeable circumstances with the driver on the day of your delivery, that your delivery was postponed. We are sorry that we could not rearrange your delivery for an agreeable time. Best Wishes, RTG

Posted 5 years ago

“1. goods not delivered on specified date - no communication 2. delivery driver extremely rude and threatened to leave goods in driveway”

Helpful Report

Posted 10 years ago

We are very sorry for the inconvenience you have experienced. Unfortunately, as we use a third party carrier service, the delivery issues you have experienced were out of our control, however, please be assured that we have raised a complaint with the delivery company.

Posted 5 years ago

“I don't know where to start really but we have found the service from room to grow very poor. We received no updates about our existing order which resulted in me ringing constantly to first be told they didn't have the stock then told they only had part of the bed and could not send the whole bed. When the bed eventually came (after 3 weeks of ordering it) it had no instructions!. All this was bad enough but it was myself who had to ring constantly to get updates on our order. When i expressed my unhappiness about our situation we got offered half of the delivery fee back (£17.50) which i felt was a bit of an insult after all the stress we experienced. We eventually were offered the full delivery fee back but weren't particularly happy after all the disappointment. On a positive note we are pleased with the bed when we got it.”

Helpful Report

Posted 8 years ago

This has been an unusual situation for us, and as a company we do not like to hear of any unhappy experiences from our customers. We are sorry about the inconvenience caused and are very pleased to hear that you are happy with your new Jubilee Single Bed in Ivory White. Best Wishes, RTG.

Posted 5 years ago

“The worst service I have ever received when it comes to any form of furniture shopping. So it's been over ten days and 3 separate delivery days with incorrect timing, lack of communication, packages messing, and manufacturers producing wrong items in the packages. Almost spend 1K on this jubilee midsleeper combination, after mattress and accessories. Save yourself time effort and money and go to IKEA. The courier service ArrowXL failed to deliver the items on two different occasions. In the original delivery there was a box missing and two Left sides on chest of drawers. Contacted customer service and they were not very helpful. They said they would ring me back to chase the order. I never heard anything. I had to keep chasing customer service. The second time ArrowXL were scheduled to deliver from 13::45-15:45 and no news. I contacted customer service again and they advised me that the courier was running late. They said that they would chase call ArrowXL with an updat and get back to me. No contact was made. I realised that they would not be calling me back, that I would have to chase them again myself. Spoke to her different customer service advisor and he reported that the items were signed for at 9 a.m. (which was not true) two different conflicting information received from two different advisors. Finally delivery arrived at 17:10 with only one of two packages. Still waiting for the rest of chest of drawers. Disgusted with the service,”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review we appreciate all feedback whether positive or negative. We are sincerely sorry for the issues that you suffered with our delivery team Arrow XL and this is something we are taking very seriously and this is being looked into as this is certainly not the service that we wish for our customers to receive. We can see that you have been speaking to our Support Team directly with regards to you order. Best wishes Lindsey

Posted 5 years ago

“Dealing with the Room To Grow team in the order process was relatively painless. Delivery, however, was a nightmare. Three separate times their fulfillment partners, Jade Logistics, promised to show up (and we stayed home all day to accept delivery). And three times they never showed up, with increasingly bizarre excuses. The final time I even called Room To Grow the day before the scheduled delivery and asked them to make 100% sure that Jade would show up. They confirmed that Jade got the message. And the reason Jade didn't deliver that time: They forgot to put the product in the truck. And that was that. We gave up. Room To Grow was very quick to refund the money, though.”

Helpful Report

Posted 9 years ago

Thank you for your comments. We fully appreciate and empathise with how you must feel having not received your order. We work closely with Stompa and their delivery team Jade quote estimated delivery times which historically have been achieved without problem. We are also frustrated that your delivery did not arrive when stated and we are taking steps with Stompa to rectify this for deliveries on-going. Please accept our sincere apologies for the upset this has caused.

Posted 5 years ago

“Delivered fairly promptly, though not much notice given. All the items are good, but all missing bits, screws, dowel etc which makes putting them together a total nightmare.”

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Posted 7 years ago

Thank you for your comments. We are very sorry to hear that you had fixings missing for your new furniture and I have checked your order and cannot see any notes referring to this. Obviously your furniture should arrive with all fixings so this is most unusual to hear. Our customer service team are always here to help. Best Wishes, RTG.

Posted 5 years ago

“My experience with this company was very frustrating and time consuming. They delivered the incorrect, less expensive mattress along with my son's bed. They then arranged 3 different times when they were meant to deliver the new mattress and they failed each time. Once because of their own warehouse and other times because of the delivery company. I ended up being forced to keep the cheaper mattress I didn't want as I couldn't take another day off work to sit and wait for them. The quality of the products themselves was good but if you can find them elsewhere or don't have infinite patience, stay away from this company.”

Helpful Report

Posted 8 years ago

We are sorry for the disappointing service you feel you've had awaiting delivery of your mattress. Unfortunately, there was an error at the warehouse which resulted in you receiving the wrong mattress . We understand your frustration and have expressed your dis-satisfaction to the delivery team. Apologies again for any inconvenience caused. Best Wishes, RTG.

Posted 5 years ago

“Missing parts ! Scratched and damaged, terrible instructions! Very poor quality! So expensive for cheap Formica Avoid !!”

Helpful Report

Posted 6 years ago

Thank you for taking the time to write your response. We are very sorry to hear of your complaint. We have had no further contact from you advising your missing parts or you have had damages. If you report this to the support team they will help you to fix your bed as we haven't had any issues with this particular bed before. Many thanks Jennah

Posted 5 years ago

“Bed was damaged straight out of box”

Helpful Report

Posted 7 years ago

Thank you for your comments. We are ever so sorry to receive your comments and hear that your bed is damaged. A member of our customer services team will be in touch directly to discuss this in more detail and resolve this as a matter or urgency. Best Wishes, RTG.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Room to Grow Reviews