Bed arrived. Hired someone to assemble. He said was the most difficult bed hes ever had to build due to lack of labeling. Then discovered that bed head had been drilled on wrong side so no bed for my son to sleep in til next week and hes having to sleep on the floor in his sisters room. Guy at customer services didn't apologise and said pictures would have to be sent to manufacturerer to verify. Very disappointed given the price of the item. Saw earlier reviews re the difficulty of assembley but was reassured by a room to grow reply stating that they'd taken steps to resolve. This is obviously not true.