Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

“We went with Room to Grow instead of cheaper furniture companies because we wanted good quality product and service. We were so disappointed. We ordered just before Christmas so we expected the delivery to take a while but when we finally got it, there were no instructions at all. Also, we had a small box of fixtures such as screws and bolts. There were nowhere near the amount that was needed to put up the bed. We finally got some instructions for a similar bed that my sister had bought from Room To Grow previously so we used them as a guide. We had to take the screws and fixtures to a local hardware shop who helped us to get the correct ones we needed. We couldn't wait for the company to correct it. Their speed of reply to enquiries is painfully slow and we had no time to wait for them to send replacements as we needed the beds up immediately. All in all, really poor experience. Won't be purchasing from this company again.”

Helpful Report

Posted 5 years ago

We are so sorry there were some fixings missing from your bed. We have no evidence of you contacting us as we would have been able to send these out next day. We will be taking up this issue with the factory as this should not happen. All our Solitaire assembly instructions are on the website on the product pages available to download should they be required. We certainly take this feedback very seriously, thank you for taking the time. Kind regards Anne

Posted 5 years ago

“I bought Alice Single bed. Not strong at all. Already falling apart. Waste of money. I wouldn't recommend to anybody”

Helpful Report

Posted 7 years ago

We are so sorry to hear about this. We have checked your order and cannot see any notes relating to your comments. This Parisot Bed does come highly recommended but your comments help us to review our product offering and they will be passed on to the manufacturer. Best Wishes, RTG.

Posted 5 years ago

“Sort out your delivery process. My sons bed was meant to be delivered 'late morning' on Tuesday. But I was promised a call when the driver was an hour away. At 7am they rang to say they were 20 miles away and would be with me around 8. Ok so far not very accurate on the time. 8 am comes, no sign, 8.30 no sign, eventually they arrive at 10.30 saying traffic was bad I help unload and after they have gone start unpacking and it's the wrong colour. Rang them up, they couldn't redelivery that day. I didn't know when I'd be able to get another day to work from home so had to ring them on Wednesday to give them the option of delivering in fri on or Tuesday am. But they said they'd call the day before to confirm, even on Thursday to say they weren't coming on Friday. Thursday came no contact, Friday came, no call. Monday came and I rang to check they would be delivering on Tuesday. Yep about 1pm... which was not morning! So they promised they'd be there by 12.30 as I needed to leave at 1pm. Tuesday am about 11.30 they rang to say they were an hour away. Then apparently an issue with the truck and they were going to be late. I rang the delivery company, who blamed bad winds (fair point for Tuesday am, but they should have built in more than 30 minutes contingency). Only thing they offered was redelivery on another day, I can't just work at home all week waiting for them! I rang Room to grow and they wanted to just pass me back to the delivery company. Took no ownership or accountability. Will not be buying again. Probably not Room to grows direct fault, but they didn't seem to care and they choose and manage the delivery company”

Helpful Report

Posted 7 years ago

“Terrible delivery. Texting to let us know it would arrive one day only to track it an hour later and its gone missing, not follow up text no explanation. Unable to contact the delivery compony. Took over a week of failed attempts sitting in waiting for all that time and when it did turn up the driver complained constantly about how heavy the bunk beds were(obviously) I carried them into the house! He was dirty smelly and rude.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to leave a review for RTG. To enable us to despatch our products on an express delivery within 2-4 working days we use the services of a third party doorstep carrier company. We are very sorry to hear that you had a negative experience with the delivery of your bed and will pass on your feedback to the carrier company involved. We are currently investigating additional delivery options including a 2 man room of choice service which we hope to add to our delivery options in the near future. The Solitaire range of beds are extremely sturdy and to hear that your bed is unsturdy is a concern. We believe this may be an assembly issue so please tighten all the cam locks around the bed until there is no movement. If you need any more advice please contact Customer Services on 0333 006 3096 or email support@roomtogrow.co.uk

Posted 5 years ago

“Website said 5 - 7 days delivery which is the main reason I went to room to grow as it would be here before Easter so I had the long weekend to build it all, but found out delivery is know 8 days and won't be here until after easter. If I knew this I would of gone else where, I'm still working through covid 19 so don't have a lot of spare time, phoned them and didt really seem to care they were not honoring what was stated on their website”

Helpful Report

Posted 5 years ago

We are terribly sorry for the delay in delivery, we do try and keep to our estimated delivery times but on occasion delivery can be delayed slightly, especially when drivers are unable to work at short notice. We are trying to keep service as normal as possible during these difficult times. I understand your order is out for delivery this morning. Apologies again. Kind regards Anne

Posted 5 years ago

“We ordered the Thuka Trendy bunk bed with the underbed drawers but did not receive the underbed drawers. I have had to chase this twice now I ordered the bed in August received in September and still chasing in October. Waste of my time.”

Helpful Report

Posted 9 years ago

Thank you for your comments. We are sorry to hear that you have not been contacted by the delivery team to book in delivery of your missing underbed drawers. Our customer services team are actively chasing this with a view to obtaining an ETA as a matter or urgency. The blue colour panels on the Trendy bed are optional so you are able to remove these if required. We do offer a 90x200cm mattress protector/fitted sheet on our website in a variety of colours so please do take a look at the following link if of interest http://www.roomtogrow.co.uk/search/?query=tencel&records=12 Thanks again.

Posted 5 years ago

“Buying is ok but delivery is a complete joke and still don't have the bed I ordered. No notice of delivery and then get called byba delivery driver saying he's 30 mins away. No good I'm at work. Phone to rearrange delivery and told that you can't select a date, never mind a time. Pointless. So they try again . No notice again and delivery driver calls but doesn't speak English! Phoning tomorrow to have one more go and if they can't help then I'm cancelling the order.”

Helpful Report

Posted 8 years ago

Thank you for your comments. We have been notified that the delivery team have called you on the 7th and the 13th June and left a voicemail message each time to confirm that they would be in your area the following day. It is a shame that you did not pick these messages up. We have been advised that the delivery team will provisionally be in your area on Wednesday 21st and they will call you tomorrow to discuss. Many thanks, RTG.

Posted 5 years ago

“We like this bed, really sturdy and for our 3 year old it is perfect. We bought one for him in January but had a terrible time with the delivery company as they refused to communicate with us to arrange a time and date, so it ended up being late, and we did a lot of chasing on the telephone. We liked the bed so ordered another for our daughter(should have known better!). After we chased the delivery again, a serious lack of communication/professionalism from the delivery company again, I cancelled our order and got a refund as I was bored of chasing a delivery. Room to grow is a good company, the bad rating is because if they don't change their delivery company(who don't work weekends!!!) they will get more and more complaints like this. Real shame.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We are very sorry for the inconvenience you have experienced and we apologise for the time you had to wait to receive your furniture. We do acknowledge that the delivery team should have kept you up to date and we are taking steps to ensure this doesn't happen in the future. We appreciate your valuable feedback. Best Wishes, RTG.

Posted 5 years ago

“We had a bit of a nightmare with Room to Grow. We ordered the same beds but in different colours for boy/girl twins - what we didn't know was that these would require two separate deliveries from two separate warehouses - we ended up with four different company names to deal with on top of Room to Grow. So when confirming a delivery we thought it was for everything not just half the order. They also delivered the wrong mattresses - cot beds not single beds. When they arranged for them to be replaced the day after, they didn't turn up so we ended up in Ikea buying mattresses for the beds. It was in the week when we were moving house - it was the twins' beds and they're five so you can imagine how the week went. As it stands now, we're waiting on collection of the mattresses to be be arranged so we can get our £350 back on the mattresses. I feel a bit sorry for Room to Grow - it's only a small company, not much more than an admin office and a website - all fulfillment of orders is done by others and they don't have visibility of this so if trying to work out what's going on, they often don't know. I bear no malice to Room to Grow, but it was a bad experience.”

Helpful Report

Posted 5 years ago

We are very sorry that you did not have a great experience. Although we were able to arrange both deliveries on the same day, we accept it is not ideal. Nearly all internet and high street retailers use third party fulfilment partners so we are not unusual in that regard. It does mean that sometimes we are let down and on this occasion I am very sorry that you experienced this. We are working with our partners to find new ways to prevent this from happening. There have been several attempts to contact you regarding the collection and we will continue to do so, so we may issue your refund asap. Kind regards Anne

Posted 5 years ago

“unable to meet delivery dates and a clear lack of communication between room to grow and their delivery company”

Helpful Report

Posted 9 years ago

“Complete lack of communication. Failure to coordinate with the delivery agents and delivery dates beyond the estimates. If I had not pursued the delivery it would have been seven weeks for delivery and nothing to say when delivery would be made. Appalling service and would strongly advise anyone to look elsewhere”

Helpful Report

Posted 9 years ago

It?s very disappointing to receive a comment like this. We do work hard to offer an efficient service and we are sorry to hear that we didn't meet your expectations. Having checked your order status it appears that we delivered your furniture within the 14-28 delivery estimate as detailed on your order confirmation. Many thanks, RTG.

Posted 5 years ago

“This company has the worst customer service I have ever experienced. I will return to using JOHN LEWIS and DEBENHAMS!!!! My replacement part took 10 days and even then there was no checks or help from this company. DO NOT USE THIS COMPANY! There are much better products from much better suppliers who actually care about their customers!”

Helpful Report

Posted 10 years ago

We?re sorry you had a negative experience with Room to Grow. We?ve been in business 18 years and we strive to create the best possible customer experience. We value your feedback and will pass this on to the team.

Posted 5 years ago

“Wrong delivery time 6.30 am !!!!! In complete order. Left hand doesn't know what right hand doing. All you get is lies from company. Seem incapable of liaising with manufacturer.”

Helpful Report

Posted 10 years ago

We?re sorry you had a negative experience with Room to Grow. We?ve been in business 18 years and we strive to create the best possible customer experience. We value your feedback and will pass this on to the team.

Posted 5 years ago

“Didn't receive order or any updates cancelled it in the end S they had no idea where it was and couldn't give me a proper delivery dated”

Helpful Report

Posted 9 years ago

Thank you for leaving your comments. We are ever so sorry that you had to cancel your order due to a delay at the warehouse. Unfortunately this was not communicated with you because the manufacturer had not made us aware of the situation hence the lack of communication. We do hope you will give us another chance in the future. Best Wishes, RTG.

Posted 5 years ago

“It was very easy to order the bed from Room to Grow however other than ordering and paying for it through their website I had no other contact from them. The bed was delivered by another company called Jade Logistics and my experience of dealing with them was extremely poor. The first delivery date I was offered was no longer available when I called back to confirm it - the reason given was that it was a 2 person job and 2 people were no longer available on that date. The second date I was given was given to me in error by the administrator so I was passed to a more senior member of the team to rectify the problem. The third date I was given was while I was on holiday so I made arrangements for a family member to be at my house to receive the delivery. I was promised the first delivery slot (around 7.30am) and my family member's contact number was given as their main contact while I was away. On the day of the delivery I received 2 phone calls while I was abroad from the driver. He wasn't aware that my delivery was promised for 7.30am and that he was supposed to be liaising with my family member. He eventually arrived at around 11.30am on his own! All along I had been told it was a 2 person job. It took him a couple of hours to put up the bunk beds and he has done a fantastic job. The delivery receipt I received from Jade Logistics confirmed that my delivery had been made at 7.30am (incorrect) and had my family member's contact details clearly showing (the driver was not aware of this). No one from Jade Logistics has contacted me to acknowledge their mistakes and I has been left feeling disgusted at my treatment. I spent £986 on this bed and did not receive a service that in any way equates to this.”

Helpful Report

Posted 9 years ago

Thank you for your comments and for alerting us to the inconvenience you have experienced with Stompa's delivery team. We are sorry for the disappointing experience you've had - we do expect excellent communication and we do hope you'll give us another try in the future. Please be assured that your comments will be sent to Stompa to alert them of this situation. Best Wishes, RTG.

Posted 5 years ago

“Delivery relatively quick for size of product. Delivery & build men very nice.”

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Posted 8 years ago

Thank you for leaving a review for RTG. We appreciate hearing about your experience. Best Wishes, RTG.

Posted 5 years ago

“Unfortunately this company is let down by their delivery service which I found to be unreliable and unprofessional. Let down by them twice, first time had waited in all day then got a call to say the traffic was too bad & he wouldn't make the delivery, the second time the same delivery driver called me from his sick bed to say he was so ill he wouldn't be delivering to me that day & he would see how he felt the next day! Such a shame as the furniture I bought was fantastic. Room To Grow please change your delivery company!”

Helpful Report

Posted 9 years ago

Thank you for your comments. We are sorry for the inconvenience you experienced waiting for the delivery of your furniture. To enable us to despatch our products quickly we use the services of a third party doorstep carrier company and unfortunately the delay and miscommunication you experienced was out of our control. We have passed on your feedback to the carrier company involved. We do hope you give us another chance in the future. Best Wishes, RTG.

Posted 5 years ago

“Would not advise ordering any white beds as they are not white but Ivory. Ask for samples before ordering. Very disappointed and sent it back. Still charged half of the installation when they sent a product that is not as advertised on their web site.”

Helpful Report

Posted 7 years ago

Thank you for your comments. We are sorry to hear that you are disappointed with your furniture. Choosing the right shade of white can be an overwhelming task as, you can find a huge variety of shades with different undertones from brilliant white to creamy whites and the manufacturer does describe the finish as a satin white finish. The manufacturer has sold thousands of this particular model all across Europe and has received excellent reviews. With regard to the assembly charge then you did have a right to cancel and return your order but unfortunately the bed was part assembled on this occasion before the decision to cancel was made. Best Wishes, RTG.

Posted 5 years ago

“Bed that should have been delivered in 7-10 days took four weeks, because I couldn't do the one delivery date they offered. Finally arrived, could see visibly scratched and marked just from opening the top of the box. At the time I was heavily pregnant and as my partner works away it couldn't be unpacked properly. I then went into labour prematurely so the bed was left unpacked for even longer. Now it is finally put up there are even more visible scratches, scuffs and marks. I do not have the time to be dismantling and returning it. All stress we could of done without.”

Helpful Report

Posted 8 years ago

“They got one star as I couldn't give them zero, after all how can you Grace what you haven't received. Don't use this company if you want to receive your furniture. They've had my money for over 2 months now and we still don't have one of our beds..... The first delivery date only 1 bed arrived, nobody informed me the second one had been delayed it was only when I contacted them that they even realised is not had it. I was then told that a delivery had been booked for the following Monday, the bed didn't arrive. After contacting them again (at no point have they voluntarily contacted me) I was then given a date for Thursday the following week but had a call on the morning of that day to say it would be the next day (ie today) . This morning as I'd not been contacted with my 2 hour time slot I rang the manufacturing company, who I'd been handed over to, and was told box 1 and box 2 were at different depots. I told them I expected a delivery today, even if late as I had plans for a family day out the next day. Instead of even calling me back to explain they couldn't facilitate that I had a text from the delivery company saying delivery would be tomorrow. No offer of a time slot convenient to me or anything.... Another email to room to grow later asking to be passed on to management and they said that delivery had been scheduled for tomorrow. I even told them I could manage to stay in till 11am without ruining our day out as we really want to put the bed up tomorrow evening and get off the air bed..... They came back saying they had arranged delivery 11am-2pm. It is”

Helpful Report

Posted 6 years ago

Thank you for your feedback concerning the service you have received from the delivery team. Your comments are valuable to us and there is no doubt that the service you received is substantially short of the high levels that we demand and normally achieve from our suppliers. I have been advised by our Support Team that you have now received delivery of your furniture and we are very sorry for the inconvenience caused to you and your family. Best Wishes, Clare

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Room to Grow Reviews