To start with, v poor comms from customer service re delivery. My delivery was rescheduled for the following weds/Thursday but nobody called to follow up for those days & I had to do the chasing. The staff were clueless & followed up with the 3rd party logistics company but could only tell me ?maybe fri or sat?. I therefore had to make myself available from weds through Saturday with such vagueness, which was v stressful when moving house & pulled in all directions. Eventually, it was delivered by a grunting male who clearly didn?t speak English - I asked him politely not to bring shoes in the house as it was wet & muddy but he ignored me 3 times!! BUT, the worst bit is that I had requested an assembly service, but was told they don?t do that and I should find a flat pack assembly co. In my area, so I did just that and even the professional said the flat pack instructions and parts were so much more fiddly & time consuming than any other he had come across in 10+ years of experience so I had to assist him for several hours and it cost £200+ in labour to put together at a reasonable rate of £20/hour - outrageous!!! Shame on you Room To Grow, you need an assembly service at the very least!