Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bean bag not received yet”

Helpful Report

Posted 2 years ago

We are so sorry you have not received your beanbag. We can see it is being held at your local DPD depot. We are investigating and will update you via email. Sincere apologies RTG

Posted 2 years ago

“Came with instructions but none of the items were numbered, Nothing!! Spent hours trying to identify each piece and label them myself to save time, very basic wood and not worth the price! The sounds it makes when someone gets on them are horrendous and thats my 5 and 6 year olds never mind a fully grown adult! I have never put a brand new bed up and fear it could break at anytime. Dont waste your money not worth the price. Room to grow, more like Grow out too quickly.”

Helpful Report

Posted 2 years ago

We are sorry you are having issues with your new bed. If you could please send a video and audio to support@roomtogrow.co.uk we can investigate and see how this can be resolved. Sincere apologies, RTG

Posted 2 years ago

“The instructions we were sent were not correct, the screw holes in the wood were not correctly aligned so ended up damaging the wood. I expected better service and quality for the price I paid.”

Helpful Report

Posted 2 years ago

We are sorry you are having issues with your new bed and can see the support team are replacing parts for you. This bed is very popular and we do not usually have any issues. We will get this resolved as soon as we can. Best wishes RTG

Posted 2 years ago

“I still haven't received my order despite ordering at the start of September. Post order I was informed the item was out of stock (no indication of this on the website) and when I followed up, was told it would be back in stock on 3rd October. It is now 6th October and I still haven't received my order. I will not be ordering from this company again.”

Helpful Report

Posted 2 years ago

We are sorry you have not received your order, we had a delay on the new stock coming into our warehouse. It is out for delivery today. Sincere apologies, RTG

Posted 2 years ago

“I received a broken item last week, messaged the team who apologised said they have popped another in the post - not sure when to expect my actual item / refund.”

Helpful Report

Posted 2 years ago

We are sorry your lamp was damaged, a replacement was sent next day but unfortunately with the Royal Mail strikes it has been held up in their system. It is due for delivery today. Sincere apologies RTG

Posted 2 years ago

“Very bad wood quality!!! We bought this “Breeze Solid Wood..” bed for a 4 years old girl. Just after 3-4 weeks the ladder came out of the frame while my daughter was climbing it to get in the bed. My daughter is 4 years, 15 kg and is very gentle, even climbing gently on the ladder it happened to brake. I have sent a video and some pictures to the customer service team asking for help but nothing happened, they even didn’t reply me. Very disappointed!!!! For £677 it’s quite expensive to be broken in few weeks. My daughter is very disappointed she can not climb in her newish bed…..”

Helpful Report

Posted 3 years ago

We are so sorry you are not happy with your new bed. We have not received any correspondence from yourself. If you can please send your video and pictures in to support@roomtogrow.co.uk we will see how we can best resolve these issues for you. Best wishes RTG

Posted 3 years ago

“Total rip off. Bed heavily scratched, missing screws, was almost an impossibility to put together due to it's poor quality. To top it off the mattress advertised to go with the bed doesn't even fit and is approx 10cm too short. Looks terrible and I am absolutely livid. Approx £500 completely wasted. I will happily actively try and put off anybody from using this rip off company.”

Helpful Report

Posted 3 years ago

We are so sorry you are having issues with your bed and mattress, you should not have scratches or problems with the fixings, our customer services team will contact you directly to resolve this for you. Sincere apologies RTG

Posted 3 years ago

“Hi, this is probably too early to give a review but so far our order has been a bit of a disaster. We ordered 5 items, the first 2 arrived within 3 days but when we went to build one of them a part was missing. The person who helped me when I called was great and established that they thought the other 3 items had been delivered so tried to locate those missing items plus sent us a new full item that had a piece missing. We've now had two further attempts for the missing 3 items to be delivered but it seems originally they couldn't be located and then when it was the significant part (the bed) was damaged. We are still waiting to hear when we are going to get our missing items as we have a unhappy 4 year old who was very excited to be in a new bunk bed!”

Helpful Report

Posted 3 years ago

We are so sorry your boxes have gone missing in transit. Your new bed will be delivered tomorrow! Best wishes RTG

Posted 3 years ago

“Don’t fit the bed the right way it should be ! I have send a email 2 weeks ago with photos and explained my frustration about the recommendation mattress for our double bed and no response yet back !!”

Helpful Report

Posted 3 years ago

We are sorry you have some issues with your mattress. We cannot find any correspondence, our team will contact you directly to resolve this. Best wishes RTG

Posted 3 years ago

“Faulty desk with black marks on various parts. Have emailed three times with very little customer support. We have just received a bunk bed too and waiting to see if this is ok too once we open the boxes.”

Helpful Report

Posted 3 years ago

We are sorry there are marks on your desk. Our support team are looking into this and will replace any damaged parts for you. Sincere apologies RTG

Posted 3 years ago

“I would give 0 stars if that was an option. I waited in for a delivery- it didn't turn up. I waited in again weeks later for another delivery - it arrived incomplete. I sent many emails and complained - I was ignored. My daughter is sleeping on the floor whilst we still wait for the part to arrive. They will say 'sorry' on the phone but no consideration for the impact this has had on us.”

Helpful Report

Posted 3 years ago

We are so sorry your delivery was delayed for your midsleeper and we completely understand you having to cancel your order. We are working with our delivery partner to rectify any issues with mispicks and delays. Sincere apologies RTG

Posted 3 years ago

“Ordered desk on 2nd January. When assembling the desk there were several marks and some parts looked like seconds with holes that had been visibly filled and painted over. Complained about this to Room to Grow who contacted manafacturer to send parts. Parts were sent to Room to grow and since then they seem to have lost them. Communication is really poor. Have called and emailed 10-15 times. Rarely get a response. £300 spent and i don't have a usable product. The company are not prepared to refund. Would not recommend. Terrible experience.”

Helpful Report

Posted 3 years ago

We are so sorry for your experience. We are investigating to find out where the replacement parts are, they are sent from the factory in Denmark. Our team will contact you directly to resolve this. Sincere apologies RTG

Posted 3 years ago

“Damaged goods on delivery, poor customer service,, emails ignored, promises broken, refund not yet forthcoming… need I say more?”

Helpful Report

Posted 3 years ago

We are sorry your goods were damaged, our team have arranged collection but we are in the process of switching delivery partners and this has caused some delays for which we are truly sorry. Your order has been refunded, it may take 3 - 5 days to clear through the bank. Sincere apologies RTG

Posted 3 years ago

“Still awaiting item”

Helpful Report

Posted 3 years ago

We are sorry you are still awating your item, it has been dispatched so we are just locating your item with the delivery team. We will email you directly to update you. Best wishes RTG

Posted 3 years ago

“I received my child's bed, and emailed the company the same day with the damaged panels and the full details. Still haven't recieved any items to replace the damaged pieces.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review. We are so sorry the panels arrived damaged and although this is a rare occurrence, we are always truly dissapointed when it does but do our utmost to resolve as quickly as possible. I can see the repalcements parts were ordered the same day the issue was raised and are on their way. Best wishes RTG.

Posted 3 years ago

“I have emailed to complain about my recently order & sent photos but still a month ok have had no reply. Shocking!”

Helpful Report

Posted 3 years ago

Thank you for leaving a review. Unfortunately, I am unable to see any contact from you regarding this issue but I will ensure a member of the customer service team contacts you immediately to help resolve this issue. Best wishes RTG.

Posted 3 years ago

“The bed not even lasted 6 months! It’s falling apart with cracks in few places.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review. I am extremely sorry to hear your bed isn't in great condition after just 6 months. All our beds are of high quality so this is unexpected and not acceptable. I will ensure a member of our customer service team contacts you immediately to help resolve your issues. Best wishes RTG

Posted 3 years ago

“No feedback on delivery dates. No contact. Haven’t received this yet.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review and I am truly sorry you feel you have been provided with poor service. I can see the estimated delivery for your order is 3 - 4 weeks and that the delivery will be in this time frame. You will be contacted 48hrs before delivery to confirm the delivery date. I will ensure a member of the customer service team contacts you immediately to confirm this. Best wishes RTG.

Posted 3 years ago

“Do not buy from this company. All fixings missing from the bed, which takes a week to resolve. Then when I do finally get the bed built the mattress is the wrong size. Completely incompetent”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are truly sorry your experience with Room to Grow was not to the high standards we demand of ourselves. The issues mentioned have been escalated to identify how they happened and help prevent them from happening again. Best wishes RTG.

Posted 3 years ago

“Extremely dissatisfied. Absolutely awful service. The bunk bed is not easy to assemble without electric tools. Electric tools though are not recommended. Thus be prepared for blisters as you need considerable force to get some of the screws in. The mattresses that were delivered were too short for the bed. Follow up support very poor. During the process of the order I must have called about 25 times to get information and only received useful information about twice.”

Helpful Report

Posted 3 years ago

Thank you for your feedback and this will be raised with our Customer Operations Manager as we take customer service extremely important at Room to Grow. We are deeply sorry you found the bed difficult to assemble but we do offer a Home Assembly service. Best wishes RTG

Posted 3 years ago

Room to Grow is rated 4.3 based on 2,443 reviews