Name: The Roof Box Company
Address: Unit 1a, Toll Bar Estate, Station Road, Sedbergh, Cumbria
Rating: 4.77

“Great company every time I have contacted for advice or spares top notch advice given highly recommended”

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Posted 1 month ago

“Sometimes surprising products but always ones which are superb at what they do”

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Posted 1 month ago

“Very competitive price and a quick delivery. An all round good experience.”

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Posted 1 month ago

“Excellent website made selecting the correct parts needed easy, good quality materials delivered quickly.”

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Posted 1 month ago

“I never received my product. It was returned and no one can give me a reason why. I haven't been able to order it again in case it is sent back again.”

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Posted 1 month ago

“Excellent service and quick delivery. Hubby was very impressed with his valentine's present ;-)”

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Posted 1 month ago

“VERY HELPFULL SORTED MY PROBLEM VERY QUICKLY AND SENT ITEMS VERY QUICKLY WILL DEFINATLY USE AGIN”

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Posted 1 month ago

“Our second purchase of a roof rack & roof box from The Roof Company. An excellent website offering a good insight on to suitable options. The items were easy to order !& arrived by courier swiftly & in perfect condition. I highly recommend them.”

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Posted 1 month ago

“Iv bought a few things from this company and they've been really good fits to the car. Perfect and clear instructions in the box”

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Posted 1 month ago

“Ordered roof bars and fitting kit, I thought I was missing a part. Emailed company, replied immediately. It was my mistake. Once fitting bars, took me a little while to work out. Fitted, great. Cannot fault product, or customer service. Highly recommend.”

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Posted 11 months ago

“Received my corsa car seat covers today. One of the head rest covers was ripped. The zip on the back seat cover was broken. And one of the elastics broke straight off. I will now put in a complaint. And do a chargeback with my bank.”

The Roof Box Company 1 star review on 28th March 2024

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Posted 1 year ago

“I bought an Atera Strada bike rack from The Roof Box Company over 3 years ago. I had a problem with one of the fixing arms on Monday, two days ago. I phoned their customer service and spoke to a very helpful guy, Ben. We discussed the problem and I received a new replacement arm the next day, with full fixing instructions. I had to phone again today, Wednesday, and again Ben could not have been more helpful. Ist class!! No queries on warranty or how long I had the cycle rack. Superb! This is real customer service. Frank Budd”

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Posted 1 year ago

“I invested roughly £700 in acquiring a roof bar system for my new vehicle, opting to give "The Roof Box Company" a try, despite having had positive experiences with Thule systems from different vendors previously. However, my experience this time has been quite disappointing. First and foremost, there was a significant delay in receiving the items. After spending several hours setting up the system, I was frustrated to find that the roof basket I had ordered was either damaged or had a manufacturing flaw. Additionally, crucial components for the roof bars were missing, preventing me from completing the installation. I reached out to "The Roof Box Company" in an attempt to address this issue. Unfortunately, the process of resolving the matter has proven to be unnecessarily complex and time-consuming, leading to an escalation of my frustration. Compounding this situation is the urgency of needing the roof bar system for an upcoming weekend. The only feasible way to rectify the problem in time would involve my heavily pregnant wife disassembling the large and heavy items to capture photographs for the exchange process. While this solution may offer a potential resolution, it is far from practical and adds an additional layer of stress, particularly given our circumstances. The overall lack of satisfactory customer service and understanding displayed by "The Roof Box Company" is concerning. It's evident that they are making the process of addressing the problem more convoluted than necessary. This is especially frustrating, as I am entitled to a return under consumer rights due to the subpar quality and performance of their products. As someone who frequently purchases online automotive items, I strongly advise against considering "The Roof Box Company" for future transactions. When it comes to post-purchase support, it is clear that seeking alternatives with vendors who demonstrate more empathy and flexibility would be a wiser choice.”

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Posted 1 year ago

“I returned the items as I received and after 2 weeks I not received my refund. I not recommend”

The Roof Box Company 1 star review on 20th July 2022

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Posted 2 years ago

“Excellent, informative, fact-filled and easy to use website making choosing a product a doddle. We bought a tow-bar mounted bike-carrier based purely on the information on their website a few years ago and it has given us faultless service. We're now in the market for roof bars and a call to their helpline reinforced how helpful and knowledgeable their staff are. Top marks!”

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Posted 3 years ago

“Ordered roof racks ahead of bank holiday and May half term trip, but upon fitting them on the bank holiday Saturday, we realised they had sent the wrong fittings leaving our trip away in tatters with no roof box. Even worse, they didn't even make their supplier liable and compensate us, terrible customer service, stay away.”

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Posted 3 years ago

“Roof bars arrived in a damaged box with a broken seal that had been retapped. The bars were dussty and covered in scuffs, two of the retaining hex bolts were stripped so couldn't tighten them down to the car. These bars are more than likely a customer return or second hand being passed off as new. I'll update this review when my issue is resolved. Such a let down.”

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Posted 5 years ago

“Roof bars arrived in a damaged box with a broken seal that had been retapped. The bars were dussty and covered in scuffs, two of the retaining hex bolts were stripped so couldn't tighten them down to the car. These bars are more than likely a customer return or second hand being passed off as new. I'll update this review when my issue is resolved. Such a let down.”

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Posted 5 years ago

“Bought a towbar 4 cycle carrier, great sturdy. Fast delivery, great quality product. People keep asking me where the carrier came from. I highly recommend the product and company. Great price, The same type of Halfords was a lot more Item can be found here https://www.roofbox.co.uk/scripts/rbvehsel4_tab.php/car-accessories/buzz_rack_buzz_quattro_tilting_4_bike_carrier_no_brp204/njNA_v3iZva%7D”

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Posted 7 years ago

“The level of customer service was superb. I have dealt with them twice on each occasion they gave me a good deal of their time and demonstrated an in depth knowledge of their products. For some reason this form thinks I want to leave the review anonymously. I can't seem to make it accept my name, which is Frank Farrell”

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Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

The Roof Box Company Reviews