The Roof Box Company Reviews

Name: The Roof Box Company
Address: Unit 1a, Toll Bar Estate, Station Road, Sedbergh, Cumbria
Rating: 4.83

4.8 Rating 382 Reviews

96 %

of reviewers recommend The Roof Box Company

4.8

Based on 382 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products but would have appreciated more help from customer services. I couldn't get my E-bike to fit on the ordered Atera Genio Pro bike rack. All I needed were the extra long frameholder straps but this got lost in a long reply talking about trying to use the second wheel tray and other mounting points. A quick phone call to Atera had the problem sorted. Most E-bikes these days have similar frame designs to this is surely not an issue confined to one manufacturer? Please put advice on the website regarding potentially needing long frameholder straps to accomodate the fatter frames of E-bikes.”

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Posted 14 hours ago

“Ordered a few roof bars over the years. Pretty good value. However, I emailed them a while ago when I required a spare part for a previous set of bars and they never replied which was pretty poor.”

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Posted 1 day ago

“Swift response and good product, but unfortunately it was slightly damaged when received, which I assume was done either in a warehouse or in transit. I did not return the item due to its size and the cost to me to return it, but still disappointing all the same.”

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Posted 1 day ago

“After telephone discussion with you I chose the Yakima roofbars due to their load bearing capacity . I’m disappointed that it’s difficult to get my Thule roofbox over the bars , due to the width of them , even when fully opened .”

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Posted 1 day ago

“Was very pleased but didn’t fit until last weekend bars bent”

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Posted 2 months ago

Hello Jonathan, Thank you for taking the time to leave a review. We’re sorry to hear that you’re concerned about the shape of your Thule steel bars. We’d like to reassure you that Thule updated the design of their steel bars a few years ago, and they now feature a slight curve. This change has been made to match the shape of the Thule WingBars and to make installation easier. While they may appear bowed, this is intentional and does not affect their strength or performance. If you have any concerns about fitting or usage, we’d be happy to assist further. Please don’t hesitate to reach out to our team. Best wishes, The Roof Box Company www.roofbox.co.uk

Posted 2 months ago

“Does the job”

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Posted 2 months ago

“The company were very quick to get the seat covers set sent out.. I’m only giving three stars as the seat covers despite being specifically for my make & model of car.. front ones after wrestling them on.. the fabric is already stretching and breaking down? The back seat covers keep pinging off the seat and you can’t stop that as otherwise you can’t use the seatbelts?? I’m really disappointed with both the fit and quality of the product.. and wasn’t the cheapest either ? These covers do not do what they promise??”

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Posted 2 months ago

“I never received my product. It was returned and no one can give me a reason why. I haven't been able to order it again in case it is sent back again.”

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Posted 2 months ago

The Roof Box Company is rated 4.8 based on 382 reviews