The Roof Box Company Reviews

Name: The Roof Box Company
Address: Unit 1a, Toll Bar Estate, Station Road, Sedbergh, Cumbria
Rating: 4.85

4.9 Rating 1,379 Reviews

97 %

of reviewers recommend The Roof Box Company

4.9

Based on 1,379 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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“Delivered fast and good customer service”

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Posted 1 month ago

“Great all round service”

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Posted 1 month ago

“Tio many parts over complicated would definitely not buy again but I suppose it is reflected in the price”

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Posted 1 month ago

“They were better years ago and now I don't feel like their heart is in the company anymore”

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Posted 1 month ago

“Ordered it express, but did not arrive on time, DX delivery. Asked for a refund of extra payment which never happend”

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Posted 1 month ago

“Nice box for the money. It did arrive damaged due to poor packaging, and if I’d had more time before needing to use it I might have refused it and returned it. But overall it’s a good solid roof box.”

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Posted 2 months ago

“Good on complete pieces of kit. Not so effective when a a replacement part is needed.”

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Posted 2 months ago

“I just wish the person who recommended this on the phone to me had taken into account that I was disabled. I did say it to her. I was very new to it all. I needed something very easy for me to be able to use the one that turned up this is not the case and when the person who fitted the roof bars and put the box on it appeared that you have to slide the box across the roof bars on top of some rubber encased in the sliders very very difficult for someone who is disabled”

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Posted 2 months ago

“Gone with 3 stars. My 1st experience in 2024 was fine. 2nd experience in April wasn’t great. Bought a kit to attach my bars to a 2nd car that were compatible with my bars. When they were delivered the screws supplied were 5mm too short so had to go out to Screwfix and buy my own for £8. Spoke to the company and they said they shipped the correct screws even after I provided photos showing the screws would not fit. Shame they didn’t offer to help or refund me a proportion to cover my additional costs. Won’t buy from here again.”

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Posted 2 months ago

“Very good value and the roofbox supplied was great quality, fast delivery. A shame that the Cruz bars, though servicable, were not so good. 'Fitting kit' NOT included in the inclusive price, meaning I wasted time trying to understand why the final price was more than the inclusive price as advertised. That could be made much clearer. Included locks were omitted from delivery in error, but were subsequently supplied promptly on enquiry.”

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Posted 8 months ago

“Their service was quick and smooth. But i have compatibility issues between the bars and the box as well as box and vehicle.”

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Posted 1 year ago

“A better review of the product would have helped”

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Posted 1 year ago

“Purchase was fine. I was happy they sold me a decent roof bars for my Tesla. Not a lot of firms seem to stock these. The cycle roof racks were disappointing but perhaps I should have researched that more.”

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Posted 1 year ago

“Roof box have been good to deal with in purchasing but it remains to be seen how the services when I get home from this trip next week and contact them regards the fault with the carrier??”

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Posted 1 year ago

“The website overplayed how good the two products that i bought were. If I had known, i would have spent the extra money and bought 'Thule' rrof bars and roofbox”

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Posted 1 year ago

“Good website with lots of detail and a good selection of products. The pre sales advice was okay, although didn't really go above and beyond to reach the top levels suggested they strive for. It was absolutely fine though. The after sales was disappointing, with my struggles to work out how to assemble the products pretty much passed off. Based on the promise of the excellent customer service I found it disappointing that they weren't able to provide clear assembly instructions, even though of course the manufacturer ones were their usual impossible matrix of diagrams and nonsense. If the company did some step by step videos that would really help most customers I'm sure”

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Posted 1 year ago

“A great selection of roof bars, roof boxes and other such kit for your car. They’ve let themselves down by not wishing to exchange brand new, unopened and therefore unused roof bars that I wished to exchange. Hence, I won’t be using them again.”

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Posted 1 year ago

“The roof rack does not fit properly.”

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Posted 1 year ago

“Great products but would have appreciated more help from customer services. I couldn't get my E-bike to fit on the ordered Atera Genio Pro bike rack. All I needed were the extra long frameholder straps but this got lost in a long reply talking about trying to use the second wheel tray and other mounting points. A quick phone call to Atera had the problem sorted. Most E-bikes these days have similar frame designs to this is surely not an issue confined to one manufacturer? Please put advice on the website regarding potentially needing long frameholder straps to accomodate the fatter frames of E-bikes.”

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Posted 1 year ago

“Ordered a few roof bars over the years. Pretty good value. However, I emailed them a while ago when I required a spare part for a previous set of bars and they never replied which was pretty poor.”

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Posted 1 year ago

The Roof Box Company is rated 4.9 based on 1,379 reviews