The Roof Box Company Reviews

Name: The Roof Box Company
Address: Unit 1a, Toll Bar Estate, Station Road, Sedbergh, Cumbria
Rating: 4.85

4.9 Rating 1,379 Reviews

97 %

of reviewers recommend The Roof Box Company

4.9

Based on 1,379 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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“Roofbox sent me a pair of used bars and it took some persuasion to get them to acknowledge their mistake and remedy the situation. I was deeply nimpressed by Roofbox.”

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Posted 1 month ago

“Just wish that the item didnt have a fault. Fed up with substandard goods because it almost always means hassle and delays in getting things sorted.”

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Posted 1 month ago

“Unhelpful regarding trying to return items”

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Posted 2 months ago

“Weren't very helpful”

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Posted 2 months ago

“If you provide me with a replacement number plate holder I might be able to answer this question.”

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Posted 8 months ago

“Delivery and service was absolutely fine but the roof rack is inadequate. We have had a multitude of problems with the rack which I never experienced previously. The company I am sure is good but the Cruz airobars are not fit for purpose.”

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Posted 1 year ago

“Old version seat covers was better stitching. Stitching very poor come apart between back rest and seat. Had to stitch myself anyway not Box Companys folt there delivery was very good maybe seat cover factory need to know stitching is weak”

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Posted 1 year ago

“I bought the Atera GENIO PRO Advanced bike carrier very expensive but top of the range, problem was my 2 e-bikes don't fit my wheel base distance is too long, I contacted the company to get advice they offered a choice of other models that were cheaper by £150 but didn't look as good, option was to return the carrier I bought for £550 to receive an other cheaper model but I would not get any refund for the difference in price, so I would lose £150 , this is not a fair deal, so I decided to keep the better quality one and by buying longer straps to tie down the wheels I think I can use the Atera GENIO PRO Advanced bike carrie, I don't like the idea of the box company only giving a refund if we took a cheaper unit and they don't give money refunds. Please beware of this terrible terms and conditions. You must give them all sizes of your bike before purchasing this way if they can tell you what carrier will fit your bike, don't assume because it states that it will fit 100mm big fat wheels it's going to be ok.”