Job reference 5840532. A washer was not fitted resulting in the cold water tank flooding the loft and causing water damage in the room below. I have made a claim with my insurer but not had the courtesy of anyone in your customer care team even acknowledging e-mails. How can you say you care about customers when you have no means of enabling customers to ring you when something goes badly wrong? E-mail with a response time of between 7 to 14 days is not good enough. Not that I've had a response and the incident resulted from one of your plumbers poor work on 25 October.