Name: Rightio
Rating: 4.77

“I had an awful experience with the "engineer" who was sent. I had clearly said I wanted 5 radiators removed temporarily for decorators. When Samir Rezzak arrived (late - after I had called twice) he thought he was removing one and spoke about cutting the pipe on my brand new radiator! At that point I asked him if he knew what he was doing. He said yes but I should have stopped him there. There followed the hour from hell. I had to manage the water from the draining system in my garage so it wasn't flooded and he was using bowls and buckets to drain the radiators. He had no equipment with him and eventually said I would need a heating engineer to set up my system again as he couldn't do it! He tried to refill the system and water leaked from all 5 radiator sites onto carpets and flooring. I don't believe he was qualified or experienced. I called customer services the following day but they have not returned my call. I will never use this site again.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. A member of the Customer Relations Team is currently reviewing the details with all those involved and we endeavour to provide a full response to you in writing. Thank you once again for sharing your experience. Kind Regards, Shane

Posted 7 years ago

“I am disabled and had been without heating, hot water or gas to my boiler after the guys from national grid turned it off. I was given a budget from the council to have the work done. After many calls to Rightio they confirmed they would be there the next day between 9am and 12 noon to fix. I told the lady, this had to be done as if not I would have to go back to hospital. I gave up on looking for another suitable Plumber as I had put all my trust in Rightio. 8pm I was called, the lady said, They could not come until the next week as there was no one in the Norwich area to do it. Around 10pm and in a panic I called a local gas safe plumber. He came the next morning and fixed in 15 mins. Then I find out he is registered with Rightio. Never again. Not to be trusted!!!!”

Helpful Report

Posted 7 years ago

“Absolutely everything. Leak from underneath bath..plumber came out, took off bath panel, traced leak and advised new shower... Leaks under sink..fitted a washer..said I would have to get flexie hoses.. charged £142.80. Next day called back Rightio because leaks worse...he came out again and said I told you yesterday you need flexie hoses..the washer I fitted has stopped the one leak. I had to get another plumber out..did not need new shower, just sealant replacing behind taps.. the leaks under the sink were fixed without flexie hoses..cost £45.00. After 3 calls to RIGHTIO I was told I needed an independent third party report which the second plumber would not give, because he said he didn't work like that, he was self employed and wasn't prepared to start writing reports. Inform RIGHTIO and asked them to send another plumber out to look at my shower and tell me why I was advised to replace it. I kept being told I need a third party report...I asked the name of Customer Service adviser who said his name was Darren. I asked if I could take his surname and he refused saying I'm the only Darren here..need I say anymore...”

Helpful Report

Posted 7 years ago

“Very professional staff who did a first class job”

Helpful Report

Posted 7 years ago

Dear Mr Gavin, Thank you so much for taking the time to leave us a review. We're so happy to hear that you found our staff to be a professional and that we provided you with a five star service and a first class job. As you can imagine, these are qualities about our service that our customers value highly. We strive to achieve a high quality service on every occasion. For added peace of mind, you might also like to know that our labour includes a 12 month guarantee. Thank you once again for sharing your experience. Please do not hesitate to contact us should you require our services again in the future. Kind Regards, Hannah

Posted 7 years ago

“Never heard of Rightio before but right from the initial contact to the completion of the job I was very satisfied. The office staff were helpful, informative and reacted quickly to my problem. Your engineer was very friendly and respectful and had the job finished in no time much to my delight. He did inadvertently leave his little pipe cutting tool behind and I informed the office of this. I'm waiting to hear from the engineer (Clive) to see when he would like to pick it up.”

Helpful Report

Posted 7 years ago

Dear Mr Keck, Thank you so much for taking the time to share your experience of Rightio. We're so glad to hear that you were very satisfied from your initial call to the completion of the job. We're also glad to hear that our office staff were helpful, informative and reacted quickly to your problem. Also that our engineer was friendly, respectful and had the job finished in no time. Thank you for informing our office about this! We will make sure our logistics team arrange a time for Clive to pick his tool up. Thank you once again for sharing your experience! Please do not hesitate to contact us if we can be of assistance again. Kind Regards, Hannah

Posted 7 years ago

“A great job done for my dad!i phoned booked an engineer and my dads fire was serviced all within 2 hours the engineer Paul was great he checked cleaned and got my dads fire back in working order in no time and I got a discount because my dads a pensioner!thank you for a job well done!”

Helpful Report

Posted 7 years ago

Dear Mr Miller, Thank you so much for taking the time to leave us a review. We're so glad to hear that you felt Rightio did a great job for your Dad and that your Dad's fire was serviced all within 2 hours. We're also glad to hear that Paul checked and cleaned your fire too and that you received a discount because of your dads age. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Good communication & clear details of the costs involved and payment process. Engineer arrived within the stated time range and did a thorough job of checking the electrical consumer unit to identify the fault and rectify it. Engineer answered my numerous questions clearly and I felt reassured that my homes electrics are now safe. Will use Rightio again for home repairs based on this experience.”

Helpful Report

Posted 7 years ago

Dear Miss Cooke, Thank you so much for taking the time to leave us a review. We're so glad to hear that you found Rightio to communicate well with the costs involved and our payment process. We're also glad to hear that our engineer arrived within the stated time range, did a thorough job of checking your fault, rectifying it, answered any questions you had and that you felt reassured that your electrics were safe. We're also glad to hear that you would use Rightio again for your home repairs based on your experience. Thank you once again for sharing your experience. Kind Regards, Hannah

Posted 7 years ago

“After having awful customer service that morning from another company. I was extremely happy with the service I recieved from Rightio, from the phone call to the man doing the job! Thanks!”

Helpful Report

Posted 7 years ago

Thank you so much for taking the time to leave us a review. We're so happy to hear that you were extremely happy with the service you received from Rightio from the first stages of your phone call to the engineer who was completing the job! We do understand the importance of a fast, friendly, effective service and strive to achieve this on every occasion so we're glad you found this to be the case. Thank you once again for taking the time to share your experience. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“completed the job efficiently and fast, was very helpful with suggestions in improving my problem, work done to a high standard A++++”

Helpful Report

Posted 7 years ago

Dear Mrs Wade, Thank you so much for taking the time to share your experience. We're so happy to hear that the job was completed efficiently and fast. We're also glad to hear that our engineer was very helpful with suggestions in improving your problem and the work was done to a high standard. For added peace of mind, it is worth noting that we do offer a 12 month guarantee on our parts and labour. Thank you once again for sharing your experience. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“I was very happy with the service. The engineer was pleasant/friendly, and job was completed within the estimated time .”

Helpful Report

Posted 7 years ago

Dear Mr Mustard, Thank you so much for taking the time to leave us a review. We're so happy to hear that you were happy with the service you received from Rightio. We're also glad to hear that you found our engineer to be pleasant and friendly and that the job was completed within the estimated time. We do understand the importance of a fast, friendly, effective service and strive to achieve this on every occasion, so we are pleased that you found this to be the case! Please do not hesitate to contact us if we can ever be of assistance in the future. Kind Regards, Hannah

Posted 7 years ago

“Great service. Came out same day as promissed. Would use again for sure. Thank you Rightio”

Helpful Report

Posted 7 years ago

Dear Mr Stewart, Thank you so much for taking the time to leave us a review. We're so glad to hear that you found us to be a great service and that we could come out to you on the same day as promised. We're also glad to hear that you would use us again! As you can imagine, these are qualities about our service that our customers value highly. We strive to achieve a high quality service on every occasion. Thank you once again for sharing your review. If we can ever be of assistance in the future please do not hesitate to contact us again. Kind Regards, Hannah

Posted 7 years ago

“job done as requested”

Helpful Report

Posted 7 years ago

Thank you so much for taking the time to leave a review. We are so happy to hear that Rightio provided you with a 5 star service and that your job was done as requested. We pride ourselves on giving our customers the best service possible so we're glad you found this to be the case! Please do not hesitate to contact us again the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Explained what needed doing fully and good work ethics”

Helpful Report

Posted 7 years ago

Dear Miss Kinsella, Thank you so much for taking the time to leave us a review. We're so happy to hear that our engineer explained what needed doing fully and that you found our engineer to have a great work ethic. Here at Rightio we understand the importance of a friendly, professional and efficient service. This is something we aim for with each of our customers so we're glad you found this to be the case. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“My review is for Liam only. I found myself in the most stressful situation and I am sure like me he didn't know what to do for the best. He did as he was asked and helped me as best he could. The plumber I have secured now confirmed to my angry tenant that Liam's work was absolutely right and I thank him for his support. You have an exemplary member of staff......”

Helpful Report

Posted 7 years ago

Dear Ms Hough, Thank you so much for taking the time to leave us a review. We're so glad to hear that Liam helped you as best as he could and that his work was absolutely right. We also agree that Liam is an exemplary member of staff so we're glad you found this to be the case! Thank you once again for sharing your experience. Please do not hesitate to contact us again in the future if we can be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Absolutely 1st class service, engineer turned up within 30 minutes of emergency call out & sorted the problem out with replacement parts the next day. Very professional.”

Helpful Report

Posted 7 years ago

Dear Mr Bamford, Thank you so much for taking the time to leave us a review. We're so happy to hear that Rightio provided you with a 1st class service, that our engineer turned up within 30 minutes of your call and sorted the problem out with replacement parts the very next day. We're also glad to hear that you found our service to be very professional. Here at Rightio, we understand the importance of a friendly, professional and efficient service. This is something we aim for with each of our customers. Thank you once again for sharing your experience. Please do not hesitate to contact us again in the future if we can ever be of assistance. Kind Regards, Hannah

Posted 7 years ago

“During my call to Rightio I advised the receptionist of the urgency to gain access to my property as we had a baby requiring to be fed. She advised that an engineer would be on site within an hour. The engineer quickly opened the door. He diagnosed the problem and advised costs. He returned to replace the lock within the the alotted time and the work was completed quickly. The engineer was polite and gave the impression that he knew what he was doing. This was the first time that I have had lock replaced, I was surprised how expensive it was.”

Helpful Report

Posted 7 years ago

Dear Mr Cahill, Thank you so much for taking the time to leave us a review. We're so happy to hear that Rightio attended your property within an hour of your call and that our engineer quickly opened the door, diagnosed the problem, and advised costs. We're also glad to hear that our engineer returned to replace the lock within the allotted time and the work was completed quickly and that he was polite. While home maintenance costs are never ideal, it is worth noting that we do offer a 12 month guarantee on all our parts and labour. Please do not hesitate to contact us again should you require our services again in the future. Kind Regards, Hannah

Posted 7 years ago

“"Resolved problem although later in the day than told originally. "”

Helpful Report

Posted 7 years ago

Dear Miss Hall, Thank you so much for taking the time to leave us a review. We're so happy to hear that we could resolve your problem. However, we are sorry to hear that we came out a day later than originally expected. We always try and schedule the jobs as soon as we can. However, there will be occasions when we will have no engineers available for a certain time or location, We are sorry for any inconvenience that this caused you. Kind Regards, Hannah

Posted 7 years ago

“Attended promptly, found and resolved the leaking problem quickly and efficiently.”

Helpful Report

Posted 7 years ago

Dear Miss Gilbert, Thank you so much for taking the time to leave us a review. We're so happy to hear that you were impressed with the service you received at Rightio. We're glad to hear that we attended promptly and we found and resolved your leaking problem quickly and efficiently. As you can imagine, these are qualities about our service that customers value most highly. We strive to achieve a high quality service for all of our customers, so we're glad you found this to be the case. Please do not hesitate to contact us in the future if we can ever be of assistance. Kind Regards, Hannah

Posted 7 years ago

“Radiator valve not closed therefore water damage. Plumber did not show up on date booked. Tank replaced is smaller than the one removed. Debit card charged without asking. Terrible experience overall.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review A member of the Customer Relations Team is currently reviewing the details with all those involved and we endeavour to provide a full response to you within fourteen working days. Please be aware that certain factors may result in delays arising in response to your enquiry and should this happen, your patience would be greatly appreciated. Kind Regards Nicky

Posted 7 years ago

“Good communication skills”

Helpful Report

Posted 7 years ago

Dear Mr Spencer, Thank you so much for taking the time to leave us a review. We are so happy to hear that Rightio provided you with a 5 star service and you received the service we as a company expect to provide! We do understand the importance of as service that communicates well with it's customers! Thank you once again for sharing your experience. Please do not hesitate to contact us again in the future if we can ever be of assistance. Kind Regards, Hannah

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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