“UNRELIABE! UNPROFESSIONAL!
INSINCERE AND INDIFFERENT CUSTOMER SERVICE
FAILED TO TURN UP FOR ORIGINAL AND 3 SUBSEQUENT APPOINTMENTS!
WE HAVE WASTED HOURS ON THIS FIRM
DO NOT USE RIGHTIO PLUMBERS!!!”
“The pipes were making a very loud noise disturbing our neighbors. We didn’t know how to fix it or quieten it. I had to take the day off work. The plumber arrived 20 minutes after my call. He had the replacement part and knew the problem instantly. He fitted a new part and sorted the problem.”
Dear Lisa Skinner, thank you very much for leaving a review of our business as this helps us to monitor our performance as well as improve our service in the future. We understand that customers come to our company when they have an issue that they require to be resolved as soon as possible and it is therefore brilliant to hear that you found our engineer to be prompt in arrival and job completion. Please do feel free to contact Rightio in the future for any of your repair needs and we will be happy to assist you. Best Regards, Fergal.
“Very efficient and extremely friendly and helpful engineer called Michael. You only pay for actual work time, not the time it takes them to unload their tools or go away to collect parts. Would use again without hesitation. đź‘Ť”
Dear Mr Bartlett, thank you very much for leaving a review of our business as this helps us to monitor our performance as well as improve our service in the future. We understand the high standards that our customers expect from our services and it is great to hear that you found our engineer, Michael, very efficient and extremely helpful when completing the work! Also, we only charge for time spent on the job so that our customers are only paying for the work that has been completed and no time spent off-site or collecting vital parts! Please do feel free to contact Rightio in the future for any of your repair needs and we will be happy to assist you. Best Regards, Fergal.
“had a plumber come out to fit my washing machine.when he left it started leaking,,phoned him over the next few days but said his van was broken. leak got worse so phoned rightio, customer service was first class, 1 hour later an engineer was at my door and within the hour the leak was fixed. mick the engineer was polite, clean, and professional. top service.thanks mick.”
Dear Keene, thank you for leaving a review of our company as this really helps us to monitor and improve our services in the future. It is unfortunate that the engineer from a different company that originally complete the work wasn't able to re-attend however it is great to hear that you were able to call upon Rightio and that we were able to attend within an hour of the call and complete the job within an hour as 9 out of 10 of our jobs are. It is also great to hear that our engineer, Mick, was polite, clean and professional during the service and we would really appreciate if you would consider using Rightio again for any of your future repair needs. Best Regards, Fergal
Dear Nicole Bulley, thank you for taking time out to leave a review of our company online as this really helps to improve our services in the future. We understand that customers come to Rightio for jobs that they require to be completed urgently and it is great to hear that our engineer attended promptly whilst completing the repair with ease. Please do consider using Rightio for any repair work that you may require in the future. Best Regards, Fergal.
Dear Trevor Banks, thank you for leaving a review of our company online as as this helps to pass feedback throughout our company as well as to improve our service in the future. We understand that customers come to Rightio with jobs that are required to be completed urgently and it is very encouraging to hear that we were able to attend your job within 3 hours and that you found the completion of the job to be of a good quality. Please do consider using Rightio again in the future for any repair work that you may required, Best Regards, Fergal.
Dear Miss Tyers,
Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer Martin arrived earlier than planned, was pleasant and his work was excellent.
We're also so happy to hear that you would recommend us to others, knowing that a customer would recommend us to others is great for us to hear. This is because we know we have done our job right and that you are very comfortable with our service.
Thank you once again for taking the time to leave us a review. Please do not hesitate to contact us again in the future if we can be of assistance.
Kind Regards, Hannah
“job reference 5832651.the drain that takes the water from the guttering was blocked for ages, recent heavy rain made me decide to get it cleared. called rightio who sent their drainage engineer mick to sort out the problem. within 1 hour problem solved. thanks rightio.”
Dear Jason,
Thank you so much for taking the time to share your experience. We're so pleased to hear that Rightio provided you with a 5 star service and that our engineer Mick was able to solve the problem with your drain within 1 hour!
Thank you once again for taking the time to share your experience. If Rightio can be of assistance to you again in the future please do not hesitate to contact us.
Kind Regards, Hannah
“Excellent service, the friendly plumber arrived within two hours of our telephone call, and he completed the boiler repair work within the same day.
The engineer took the time to understand our problem and explained everything so we were confident that he was able to solve our problem. Very professional outfit and very grateful to have our heating and hot water back to normal for the weekend.
Thank you”
Dear Miss Wheeler,
Thank you so much for taking the time to leave us a review. We're so pleased to hear that Rightio provided you with an excellent service, our friendly engineer arrived within 2 hours of your call and completed the boiler repair work within the same day. We're also glad to hear that our engineer took the time to understand and explain your problem so that you felt confident and that our engineer to looked professional. Also that you now have your heating and hot water back to normal! We always aim to keep our customers happy so we're glad to hear you received such great service. Thank you once again for taking the time to leave us a review. Please do not hesitate to contact us again if we can be of assistance.
Kind Regards, Hannah
“Unreliable. The electrician has failed to turn up twice - on both days I took time off work. Rightio said sorry but did not ever keep me up to date on when the electrician would arrive. When I phoned to cancel the job I was told Rightio can only book work, not cancel it and I would have to do so directly with the electricians dept - who were 'engaged', Rightio seem to have little control of their contractors and limited appreciation of basic customer service.”
Dear Cyril,
Thank you so much for taking the time to share your experience. We're so pleased to hear that you feel our engineer Mike is very good as his craft and that you are very pleased. Mike is a real credit to our company and we often hear about the great work he is doing for our customers so we're glad you found this to be the case.
Thank you once again for taking the time to share your experience. If we can be of assistance again in the future then please do not hesitate to contact us.
Kind Regards, Hannah
“Very happy with Electrician who came to rewrite a cable in my kitchen. He came on time and had the job done very quickly. He was well mannered and very accommodating. I will certainly call Rightio again .”
Thank you so much for taking the time to share your experience. We're so pleased to hear that you were very happy with our engineer who came out to you to carry our a re-wire of a cable in your kitchen. We're so glad to hear that our engineer was well mannered and was very quick with the work he carried out. As you can imagine, these are qualities about our service that our customers value the most. We always aim for a prompt, polite and efficient service so we're glad you found this to be the case.
Thank you once again for taking the time to share your experience.Please do not hesitate to contact us again if we can be of assistance.
Kind Regards, Hannah
“The engineer arrived at the appointed time and was friendly and professional, he was able to fix our boiler in a couple of hours, he also did not charge any traveling time and I was impressed with how good they were.”
Dear Mrs Linda,
Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer arrived at the appointed time and was friendly, professional and was able to fix the problem with your boiler in a couple of hours.
Our service does not charge for any travelling time and we only charge for the time it takes to complete the jobs! Thank you once again for taking the time to leave us a review. We're happy to hear that you were impressed with how good our service is and if we can be of assistance again in the future then we will be happy to assist.
Kind Regards, Hannah
Dear Mrs Ross,
Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer was very fast to attend, the problem was solved within the hour and our engineer was polite and helpful. As you can imagine, these are qualities about our service that our customer value the most so we're glad you found this to be the case!
Thank you once again for taking the time to leave us a review, Please do not hesitate to contact us again in the future if we can be of assistance!
Kind Regards, Hannah
“The plumber from Rightio arrived at 11.30am & worked until 12.45pm. He quickly assessed the problem and set to work to solve it. At all times he was courteous and completed the work efficiently.”
Dear Mrs Clarkson,
Thank you so much for taking the time to leave us a review. We're so pleased to hear that our engineer quickly assessed the problem and set to work to solve it. We're also glad to hear that at all times our engineer was courteous and completed the work efficiently. As you can imagine, these are qualities about our service that our customers value the most so we're glad you found this to be the case. Thank you once again for taking the time to leave us a review. If we can be of assistance again in the future then please do not hesitate to contact again.
Kind Regards, Hannah
“I recently experienced a minor leak and found Rightio online. I contacted Rightio for their help. The service was prompt, efficient and completely satisfactory and resulted in a brief visit where the engineer solved my problem.”
Dear Mr Boyd,
Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found Rightio to be prompt, efficient and completely satisfactory. Although we're sorry to hear that you experienced a minor leak, we are however happy to hear that our engineer was able to solve this problem and that you are no longer struggling with a leak. Thank you once again for taking the time to leave us a review. Please do not hesitate to contact us again if we can be of assistance in the future.
Kind Regards, Hannah
“The plumber arrived on time and did an excellent job He left the area cleaner and tidier than when he came and was all round first class. He even added in a bit of tiling to make the wall and shelf around the broken cistern complete. I would have no hesitation from using Rightio again, thanks very much.”
Dear Mrs Pride,
Thank you so much for taking the time to share your experience. We're so pleased to hear that Rightio provided you with a first class service, that our engineer arrived on time, did an excellent job and left the area cleaner and tidier than how it was left before. We're also happy to hear that our engineer added in some tiling to make the wall and shelf around the broken cistern complete.
We always aim for a first class service with all of our customers so we're so pleased you found this to be the case and also that you would have no hesitation in using Rightio again. Thank you once again for taking the time to share your experience. We hope that we will be your first port of call again in the future.
Kind Regards, Hannah
Dear Mr Sampson, Thank you so much for taking the time to share your experience. We're so pleased to hear that although you arranged for a plumber to come to your property for the following week that our engineer turned up at your property within 15 minutes and there was no extra charge. Here at Rightio we do our best to arrange for our engineers to be with customers as soon as possible so we're so pleased to hear that you were happy with the efficiency of our service. Thank you once again taking the time to share your experience. If we can be of assistance again in the future then please do not hesitate to contact us. Kind Regards, Hannah
“Called and explained the job, was called back promptly with a same day time slot, engineer called to confirm timings one hour before arriving. He installed two new smoke alarms and sorted out a faulty one all on high ceilings, very efficient and pleasant. Engineer 5813, job 5826807”
Dear Mrs Blackheath,
Thank you so much for taking the time to share your experience. We're so pleased to hear that you after your initial call, we called you back promptly with a same day slot and that our engineer called to confirm timings one hour before arriving. We're happy to hear that our engineer installed two new smoke alarms and sorted a faulty one which were all on high ceilings and you found our engineer to be efficient and pleasant. As you can imagine, these are qualities about our service that our customers value most highly and we aim for this with each of our customers so we're glad you found this to be the case.
Thank you once again for taking the time to share your experience. Please do not hesitate to contact us again if we can be of assistance in the future.
Kind Regards, Hannah
“Locksmith turned up and without waiting for a key holder to be there opened the door and left with the burglar alarm going. To my knowledge, as I wasn’t there he didn’t t check the lock. A very expensive service which left my property vulnerable.”
Thank you for getting in touch with us.
We are very sorry to hear that you were unsatisfied with the work that the local engineer carried out. Our engineers do pride themselves on being able to bring about a thorough and effective resolution with every visit so were apologise unreservedly if you found this not to be the case. Our Customer Excellence Department is looking into this matter for you to see what we can do to make things right and will be in touch with you. Kind Regards,
Shane
