Reynolds Blinds Reviews

Name: Reynolds Blinds
Rating: 4.69

4.7 Rating 466 Reviews

92 %

of reviewers recommend Reynolds Blinds

Company Reviews

Metrics

Info

4.7

Based on 466 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

0333 004 4000

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Reynolds Blinds 5 star review on 16th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally unreliable. Booked a visit two weeks ago, the man I spoke to said he was coming between 12.30 and 2.30 today to measure up and discuss options. Someone rang me last week to confirm date and time. No one turned up, when I called them I was told no man comes on visits, a woman called Kelly said she's on her way with a different time in her schedule - and she had a totally different address she was heading to. No apology. My advice: go to another company!”

Helpful Report

Posted 7 months ago

Hello, We are really sorry that you were disappointed with our service. We always try to give an estimate of the arrival time that we will visit you, but sometimes some customers require a little more time that we expect. On this occasion we were running a few minutes later than expected. Kelly did call you back straight away after you called our store, and advise you that she was only 15 minutes away from your home. We are sorry that this wasn't acceptable to you a the time. If we can help further in anyway please do not hesitate to contact us.

Posted 7 months ago

“Asked for black out blinds. They let more light in than my old ones. Accepted a discount or go to court !!!!! Not happy at all. Pete. Doolan”

Helpful Report

Posted 1 year ago

“Have used this company for roughly 20 years, not any more. Asked for a home visit, only wanted a bathroom blind, but was told it has to be a minimum order of £250 for home visit. Off to Dunelm now to buy blind and fit ourselves. Will not recommend again.”

Helpful Report

Posted 1 year ago

Hi, We are sorry that you are disappointed with our company on this occasion. We do have a minimum order value - but it is £200 rather than £250. The service we offer for this is someone travelling to your home to expertly measure your windows, show samples to you and advise you on products and then process the order on your behalf. As a company we then make the blind expertly to your exact specification and sizes. We then send a fully trained installer, along with all of the the tools and the fixings needed, to travel to your home to install the blind for you. Our prices include VAT and all of the work at your home is fully insured and guaranteed. We hope you can appreciate that this service does cost us in terms of staff time, vehicle fuel etc, and we think it is very good value for money - and we know that our minimum charge is substantially less than many of our national competitors. If however you wanted to measure yourself, travel to our store, order a product and then fit it yourself - as you describe in your review - then the cost would be much lower. Made to measure blinds from us, for customers wishing to fit them theirselves, can start from as little as £40. But this is a very different service to the one you requested. We hope this explains our position over this. We always try and be as competitive as we can, whilst balancing the costs of sending experts to your home to provide the requested service for you. With kind regards Reynolds

Posted 1 year ago

“Disappointed with the installation. Two blinds have fallen down since they were installed, one of which we replaced with something else. Installer screwed directly into old plaster - no rawl plugs. So of course this wasn’t going to hold up. I have had to do a lot of DIY on these.”

Helpful Report

Posted 2 years ago

Hi, Sorry to hear you are having problems with your blinds. We have checked our phone records and cannot find a recent call regarding blinds that have fallen down, and without any details we will struggle to assist. All of our installations carry a 2 year warranty, and some products carry up to a 10 year parts warranty. If you want to give us a call on 0333 0044000 and give our team some details we will always look to help. Regarding the installation, it is very difficult to ascertain whether it is correct or not without knowing more details. Sometimes a plug will not be used if the installer sees poor plaster and there is a better fixing behind like wood or steel.

Posted 2 years ago

“Catalogue of errors: 1. Salesperson came without metal blind samples when we had made our preferences clear well in advance. 2. We had to wait approximately one month before the installation date. The installer came without the required fixtures to complete the job, complained about the cost of drill bits he had to use and tried to persuade me to sign a document to state the job was completed. He stated he would be back at the end of the same week to complete the job, when it was pointed out that the job was incomplete. 3. The installer then lied to his manager and stated that he hadn’t given the completion date. 4. Manager advised me there is nothing they can do to complete the job until additional fixtures arrive, even though they knew about the requirements and measured up approximately five weeks ago.”

Helpful Report

Posted 2 years ago

“Poor service. Ordered 3 blinds 5 weeks ago. Fitter was booked in 2 weeks ago to fit them (sows assumed that they had been made) at the weekend only to be told there was an issue and they Would need to remeasure. Shambles. Stay clear and use a firm that is capable to fit 3 blinds, as these aren’t. Would have given zero stars if possible.”

Helpful Report

Posted 2 years ago

“Warning - incompetence on every level mainly relating to the Oxford branch A job that should have taken three weeks took almost a year, four visits and a lot of energy. The first fitter made numerous mistakes in two visits: two blinds came down after weeks, one right on my little son’s bed and his pillow who was fortunately not in bed at that point; and one blind did not work. Following this, I emailed the office but they did not respond for months and finally followed up by sending payment reminders for work that was not completed. Another fitter (who was nice and appeared competent and who should probably leave the company as he does not fit in with these qualities) finally fixed our blinds in two more visits and agreed that we should get a very significant discount for all the problems we encountered and the safety aspects. The head office offered a discount of around 7% which does not feel appropriate considering the above.”

Helpful Report

Posted 3 years ago

“Customer service was rubbish, when asked a. Question was told all materials were over there where the assistant then pointed to. Had the person who measures length of curtains leaving it the professionals to do their job only to find that the black out curtains only just reach the windowsill and that is with dropping the pole. Finally the pole in the 2nd bedroom was cut to short so they had to get another one. They are a joke and wouldn’t recommend them to anyone.”

Helpful Report

Posted 3 years ago

“When the bedroom shutters where fitted a section of the frame was damaged in the fitting process and was told it will take 3 months to get another section since the day of fitting I have contacted there office with regards a up date which they have not answered they was quick enough to take and final payment but £100 was taken off till the damaged part was replaced.Very poor customer service and I wouldn’t recommend the company at all.Also on the living room shutters the silicone on the bottom has been smudged and very noticeable I have also had to pay out of my own pocket PVC trim to make the corners better in there appearance.These shutters was not cheap either.”

Helpful Report

Posted 3 years ago

“Paid a hefty deposit but fitter did not have correct brackets to fit correctly. One blind fell down 24 hours later. Rang to complain but rather couldn't care attitude. Do not use them!”

Helpful Report

Posted 3 years ago

“Perfect fit venetian blinds keep on breaking. The cord gets too loose so they don't stay up when slid up to open. Then when they get returned to the factory who tighten the cord and return them, the cord eventually breaks because it was too tight. This pattern has repeated itself on all 7 perfect fit blinds ordered, in some cases 3-4 times per blind. To start with, the warranty covered it then Reynolds started charging for repairs each time, but the repairs weren't any better. Put another way, the fundamental design of the product is not fit for purpose.”

Helpful Report

Posted 3 years ago

“Customer service horrendous! Our blinds were measured incorrectly and no courtesy call from the company to let me know when I will be receiving my new blinds. I called them to find out and booked a later date for fitting. They confirmed a fitting date with me almost a month away! When no-one arrived on this date I called and all I was told was that no fitters work today. No apology for the mistake. The fitter was great no problems there. Unfortunately the blinds are not cut very well. Not impressed. I would not recommend this company.”

Helpful Report

Posted 3 years ago

“Extremely poor customer service, struggled to arrange an appointment for a consultant to visit for a quote, once arranged company called to try to rearrange on numerous occasions, on day of appointment received a call to cancel due to an ‘emergency’. Now waiting for call back from Nick, do not use this company, I don’t understand how they are still in business.”

Helpful Report

Posted 3 years ago

“Awful customer service no calls to let me know the 12 weeks was going to be 6 months. Seems to think if you say 12+ This means 25 weeks. Yet get 5 calls for the final instalment over three days. Fitting poor grey glue and gaps and thinks you let them back into house again no chance. Use any other company but not Reynolds 600+ for shutter was a test as I have 6 more windows to so glad I didn’t order all blinds. I will go with a company that makes in uk.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We agree, this job take much longer to arrive than we expected. We are really sorry about this, we are trying our best to manage deliveries but it is super tough at the moment. With regards to the gap. Our product are made specifically to your window, and occasionally a product may need a slight adjustment after it has been fitted. Any adjustments are of course covered under our guarantee, and would be carried out without charge and at your convenience. We do remember you visiting our showroom and referring to a gap. We immediately offered to send someone around to make this adjustment but you said you didn't want this. The offer is of course still open to you, so please do not hesitate to contact us if you want us to visit your home.

Posted 3 years ago

“Bviously don’t need the work. The guy came to measure up, 9 windows in total for blinds. Seemed a decent enough chap but didn’t bother to cover his shoes or take them off when he could see I had brand new carpets. Gave me a rough quote. I asked for it to be put in writing & e-mailed to me but this never materialised. They have lost the business as a guy from a different company measured up & sent me an e-mail with the quote before he left the premises. May be spending around £1400 is not worth it!”

Helpful Report

Posted 3 years ago

Hello, Thanks for the message. We have checked our appointment diaries and cannot see that we have measured a home in Swindon, or a Mr/Mrs/Ms Swindon, for 9 blinds the last few weeks. Are you certain it was our company that visited you? We ask as there is a company based in Swindon that is also called Reynolds Blinds, but that is not part of our group (a bit confusing we realise). If it was us who visited you then please accept our apologies for the service you received. However if it was the company based in Swindon could you remove this review and point it to their site please? If we can help out in any further way please do not hesitate to contact us.

Posted 3 years ago

“Service was disgraceful. Delay after delay. Quality is shoddy, bedroom blinds so thin you could spit through them. Roman blinds so see-through you can see the spine from across the street. Will never buy from them again.”

Helpful Report

Posted 3 years ago

“Rang up to get a quote booked in due to being recommended, Warren sent me an invitation via outlook to confirm the appointment and then never turned up - no phone calls to advise why or anything! DONT WASTE YOUR TIME WITH THESE COWBOYS!!”

Helpful Report

Posted 4 years ago

Hi, We are really sorry that we missed your appointment last week. We investigated this issue today as we said we would during our phone call yesterday. Although this is no help to you, it was caused by an issue with our booking system, and with our stores currently having to be closed there was no-one in branch on Saturday to spot the error. As you know we did apologies when we spoke to you on the phone and immediately offered another appointment for you. This is not the normal level of service that we offer. We do however think that you have been very strong and completely incorrect to describe us as 'cowboys'. An error has been made, but to suggest that this makes us some form of dodgy trader is most unwarranted. We are a very established company who have traded for over 40 years with many satisfied customers - as you state, you were recommended to us. We hope that you get your window blind sorted and are happy with who you choose. Reynolds Blinds

Posted 4 years ago

“We chose Reynolds as we had used them for blinds in our conservatory and we were pleased with the result, We wanted binds in the lounge but was advised we couldn’t due to the style of window we had, we accepted that and ordered curtains instead, to say we are disappointed is an understatement !! The fitting is awful and looks a mess , we have had them out 3 times and we’re still not happy, for what we paid which was just under £800 !! The hooks keep falling out, however we were told they can’t fall out !!! I beg to differ I’ve just replaced one that fell out !!! I’ve given them 1 star as the curtain material is lovely !! We are very disappointed customers. 😡”

Helpful Report

Posted 5 years ago

We are sorry that you are not happy with your purchase from Reynolds. As you say, we have visited your home to resolve your complaint. The product has been made, measured and fitted correctly so regrettably there is little more we can do. Please feel free to contact us again if you wish to discuss this again.

Posted 5 years ago

“Absolutely APPALLING customer service at the Banbury branch, AVOID!!! Unable to give an appointment for measuring less than two weeks away, then cancelled the appointment at 16:40 the afternoon before by appointment (no courtesy of a call). Only reason given was 'unforeseen circumstances'. Jenny and Christine both have a very poor attitude to customer service. When asked for an explanation they refused to give one. No appreciation of the inconvenience caused to both me and the developing company building my new home, who had kindly cleared their schedule that day. Complacent and arrogant. Absolute Disappointment. DO NOT USE.”

Helpful Report

Posted 5 years ago

Dear Sir, We are really sorry that we had to ask to reschedule your appointment last week. As said, there were unforeseen circumstances - this was our van suffering from a broken windscreen and it needed to be urgently replaced as it was not roadworthy. This resulted in it being off the road at the time we were booked in to visit you. We did contact you 24 hours before the appointment was due but we do undertstand how busy you are and this was not ideal. We will take all of your comments on board any look to see if there are any lessons we can learn from them. Reynolds Blinds

Posted 5 years ago

“Still waiting for Reynolds blinds to acknowledge that there has been poor service. Two faulty tracks replaced and the fitter sprayed clear silicone along track to try and make it work. This also covered the windows, the walls and the slats of the vertical blinds rendering them greasy, sticky, and dirty. Had to clean the rooms afterwards, but the blinds are damaged. Come on Reynolds, these were very straight forward.”

Helpful Report

Posted 5 years ago

We are very sorry to hear that you aren't pleased with how the blinds were left. Reynolds takes this type of feedback very seriously to make sure customers are delighted with our service. The fitter that came out to you has been informed and is now aware of the situation. Following our telephone conversation with you on Monday we of course offered for someone to come out and clean the blinds, but you declined a further visit. If the blinds were damaged in anyway our warranty would have covered any repairs including the damage you have described. We do hope you can give us another try in the future. Reynolds

Posted 5 years ago

Reynolds Blinds is rated 4.7 based on 466 reviews