How would you rate
"Received a quotation from Reynolds Blinds in September 2017 for a £3500+ job, the go ahead was given and the work was due to commence w/c 19th February, despite several emails and phone calls, less than one week before we were contacted by a very rude member of Reynolds and told they were not doing the job, no apology no explanation. We were upset as our reputation was at stake as we had taken on the work but were told that as we had never given Reynolds any work in the past they were not bothered - we will never be giving Reynolds any work in the future either! Totally disgusted with their attitude and professionalism ...or lack of!
Davron Building Services Limited"
"I would like to thank all the staff at Kings Norton Reynolds blinds for their efficiency and friendly but professional approach to ensure I had the blinds ordered and installed as I wanted. I am delighted with the results. Rob, the 'fitter' was obviously experienced and had a very pleasant manner. Derek, his assistant, was also very pleasant and helpful.
This company was recommended and I am more than satisfied with the product and service."
"I have had a few blinds of Reynolds now, and never any problem until recently, my latest blind which is only 2 years old develops a small problem which was no fault of Reynolds l must say. A quick phone call to the Wylde Green Sutton Coldfield showroom were we had the blind from and they very politely and quickly render a repair free of charge for which we are very grateful for, there are not many about these days that would do that for you, so thank you very much Reynolds for your great service for which l will recommend to all a sundry"
"Problems started as soon as paid for my order:
- The salesman wrote down the wrong product so the wrong product was ordered. He did at least admit to his error and rectified it, so the only downside to this mishap was the products were a few weeks later than expected.
- The worst part is in the 5 years I have had my perfect fit venetian blinds from Reynolds they have broken at least 6 times (!). Reynolds initially repaired them admitting the product was sub-standard. The issue which keeps recurring is the cord keeps needing to be tightened to keep the blind in the open position and then when the repair guy tightens it too much, it snaps. The problem is much worse and recurs more regularly on my larger size blinds.
- It is unclear yet whether they have fitted the latest breakdown with a stronger cord. Time will tell. I'm not optimistic.
- Also disappointing, is the attitude of the lady in the Newbury store. Really defensive and unhelpful. I was advised I should be able to tighten the cord myself (bare in mind this requires dissembling the product and putting it together again without any instructions or guidance). Totally unapologetic for the problems I have had, insisting they never have problems with these blinds. (Sorry, but based on my experience with Reynolds I just don't believe that).
- Contrast the above with the 20+ plantation shutters I ordered from Hilarys which have had absolutely no issues over the same period. We are very happy with them. Hilary's are also better priced, btw. I recommend them. Just whatever you do, don't buy through Reynolds."
We are sorry that you are disappointed with our service.
Blinds, like any product, can occasionally need servicing and part replacing and we are happy to offer this service to any of our customers.
All of our products come with a fully warranty and any manufacturing faults that occur within that period are fixed without charge. Over and above that, and unlike many of our larger competitors, we also offer a repair service for products that are outside of warranty.
We will look at your complaint and take it up with the branch in question. But knowing the lady who was in store yesterday, we are sure she was only trying to help.
Posted 1 month ago
"Had slight problem came out within hour and sorted it fitter extremely helpful"
"The whole process from measuring up through to fitting was friendly, efficient and professional. We were pleased that they operate in the Swindon area with visit times to suit us."
Many thanks for taking the time to write this review. We are thrilled that you were pleased with your blinds.
With kind regards
Posted 3 months ago
"excellent choice of blinds very prompt service and excellent fitting service"
Really pleased you are happy with your blinds, and many thanks for the review. We will pass your kind words on to the store and installer for you. With kind regards. Reynolds Blinds
Posted 3 months ago
"In the interest of fairness I feel it only right that I should update my recent, not so glowing review. Following my review I was contacted by Manager Nick who apologised for the inconvenience I had recently gone through. The background to the issues encountered had not been fully recognised. Following this all efforts were made to rectify the problem; this included a very generous offer to install my blinds in wood rather than the faux wood previously ordered. At all times I was kept informed, and on Monday Rob fitted, as usual doing a great job.
Thank you to all involved, and needless to say I will continue to use Reynolds in the future."
Hi Mr Cantrell,
Many thanks for taking the time to add this review - it is really appreciated. We would be the first to admit that occasionally we do have jobs that don't go to plan. But we will always do our utmost to to rectify problems as quickly as possible and we are really glad we delighted you in the end.
Thank you so much for your custom.
Posted 3 months ago
"Firstly I would like to point out that we have been using Reynolds Blinds since they had a small shop in Erdington some 30 years ago. To date we have had circa 32 blinds fitted by them, including 2 multiples of 6 (conservatory). Up until now I have had no reason to question the professionalism or customer care of the company. However, the latest incidents with my conservatory blinds has negated that trust.
The fitter arrived as arranged to install, during this he discovered that 1 blind was damaged and said that he would arrange a replacement; The pelmets were cut to the wrong size on the blinds for the doors and the retainers were missing. Problems happen so I was not overly annoyed.
Replacement time was suggested at two weeks with a date arranged , however I subsequently received a telephone message that this would be delayed due to the materials not being available. A later call then altered this again due to similar problems. Eventually a firm date was arranged. The fitter again arrived on time for the re-fit. However, when he opened the package the he discovered the wrong casing had been used, a subsequent phone call was made and it transpired that the casing design and size had been altered which meant that again mine could not be fitted. He apologised and promised to arrange rectification.
This had now been a completely wasted day for me and as can be imagined an extremely frustrating time in what was rapidly becoming a debacle. Not withstanding, I once again have to put a day on hold for a third attempt at fitting.
Due to the wasted time, frustration, and inconvenience I approached Reynolds via the Wylde Green branch for some gesture of recompense in recognition of the problems encountered. I have now been informed that this was passed on to management who have refused to offer any discount.
I would like to point out that the service and understanding of the branch staff and fitters has been exemplary. It seems a pity that this does not filter upwards to management.
After many years of loyal custom and sizable expenditure I will no longer be using Reynolds after (hopefully) my conservatory blinds are eventually fitted at the 3rd time of asking."
"I visited my local Reynolds store in Wylde Green to request a home visit to inspect one of two vertical blinds Reynolds had fitted in my lounge 2-3 years ago. I have a problem with the cord mechanism which may need a repair but the assistant wanted to charge me £60 as a call-out charge.
'Everyone charges a call-out fee' she said. Not true...if I ask a trader to come and quote me to do some work they don't arrive, give me their quotation and say 'by the way, that will be £60 please!'. Absolutely disgusted with your customer service."
We are sorry that you are not happy with the service you received at our store. We have checked our records but currently cannot find any orders from you that date from 2 or 3 years ago. We do have some that date from 6 or 7 years ago - could these be the blinds in question?
We have spoken with the branch and they were of the understanding that you wanted us to send an engineer to inspect and service/repair your blinds. Our products come with a warranty (which varies in length by product), and any repairs needed during this period are of course free of charge.
For products that occasionally require attention when our warranty ends, and for this we offer service calls. We expect a normal service call to take around 2 hours including traveling time to and from a customer, and we do have to make a charge for this service.
As said to you when you visited, if you wanted to bring the blind in to us we will assess it absolutely without charge for you and see what the most cost effective method of repair is for you. This option is of course still open to you.
Again we are sorry that you have not found our service to your standard. Your comments will be taken on board and reviewed to see if we can improve from them.
Posted 8 months ago
"Great service from your fitter Ash. Bought our conservatory blinds a year ago and he did our follow up today. Checked blinds over even removing the dead flies! Very professional and nothing too much trouble. Thanks again!"
"don't know there, names but are from the Newbury branch , done a very good job installing our motorised blinds , clean and tidy and was very quick, good price as well, very pleased with them"
Hi Mr and Mrs Racey,
Thanks for the lovely words and we are super happy you are pleased with your blinds - they looked great. It was Chris and Terry we understand who fitted the blinds for you. we will pass on your kind words to them.
With kind regards
Posted 11 months ago
"From visiting the show room in Kings Norton to the fitting of our new kitchen window roller blind today 16/02/17 superb quality on he blind purchased,,, and the expert measuring and fitting by Ashley,
Very pleased overhaul with Reynolds and certainly recommend the Kings Norton show room.
Hi Mr Hudson,
Many thanks for your kind comments. We are so glad you are pleased. We will pass your message on to Ashley who we are sure will be please to hear you are so happy.
With kind regards
Posted 11 months ago
"Simply excellent all round. Friendly and helpful shop staff. Highly skilled estimator. Fast and efficient work from fitter. The estimator listened very carefully to what I wanted, and the fitter really knew what he was doing. Overall, top rated product and Ashley and Neal both a pleasure to have visiting my house."
"Have always bought my blinds from the leamington shop. Really good service and and pleasant bunch of guys to deal with. If there are any issues they respond to and resolve them quickly and effeicently."
"From our first involvement with Reynolds at their Banbury shop (somewhat Dickensian sweetshop in size) we have been impressed by the service given by the staff, courteous with a slice of humour made the experience both enjoyable and productive.
Jenny who created our order and Christine who managed it via the phone were professional.
We selected Roman blinds for our bay window and Warren, who came to first measure and then fit the blinds, was professional, skillful with great customer empathy.
We are delighted with our Roman blinds and the people and process involved!"
"Curtains even on 3 time of fitting are still not right with terrible customer experience and no solution offered"
"TERRIBLE CUSTOMER SERVICE in BANBURY!Yesterday my husband and I went to the shop to complete the order.
The lady there told us that the guy who came to take measurements at home didn't leave the measures and went on holiday, despite us telling him we were going there on Saturday. We showed our copy but it was illegible. We were disappointed and the lady with a rude attitude didn't say sorry or proposed to help in another way. We are polite people and we went away after say her thank you for your help . We didn't receive answer, neither you 're welcome neither goodbye. Angry at that point for her rudeness , I decided to go back and I told her that the customer service was bad and I would write a bad review online .Without looking me in the face the whole time I talked to her, the only thing she told me was to GO AWAY.
Now I'm nearly 9 months pregnant, after that I felt very bad and my husband called the head office to explain what happened. It was Saturday and we left the message. Now I expect that someone call me for an apology . One thing is certain that the company lost not only 400 pounds but I won't recommend Reynolds Blinds in BANBURY to anyone!"
Dear Mrs Brittain,
Firstly, we are really sorry to hear of your upset at the service you received on Saturday at our Banbury branch. We are a long established, family run business that takes customer service very seriously, and we will fully investigate your complaint today.
We understand that your husband did speak with our head office on Saturday and the details of this conversation has been passed to our head of customer service. They will be contacting you today to speak with you in person about this.
Posted 1 year ago
"Reynolds Blinds is a great place to work, with lovely people and enjoyed my years here."
"We are absolutely thrilled with the awning it looks great and clearly an impressive bit of kit.
Big thanks to John and the team who have been a pleasure to deal with throughout. Very professional, accommodating and easy to deal with and we will defn be recommending your guys going forward to anyone.
Very best wishes