Warning - incompetence on every level mainly relating to the Oxford branch A job that should have taken three weeks took almost a year, four visits and a lot of energy. The first fitter made numerous mistakes in two visits: two blinds came down after weeks, one right on my little son’s bed and his pillow who was fortunately not in bed at that point; and one blind did not work. Following this, I emailed the office but they did not respond for months and finally followed up by sending payment reminders for work that was not completed. Another fitter (who was nice and appeared competent and who should probably leave the company as he does not fit in with these qualities) finally fixed our blinds in two more visits and agreed that we should get a very significant discount for all the problems we encountered and the safety aspects. The head office offered a discount of around 7% which does not feel appropriate considering the above.