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The Real Flower Company Reviews

4.4 Rating 1,270 Reviews

83 %

of reviewers recommend The Real Flower Company

Company Reviews

4.4

Based on 1,270 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 23rd December 2022

99

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally the flowers are amazing, the scent is stunning, but a few of the roses seem to last about 5 days before the petals start to drop which is a shame. Also have ordered the £100 bouquet before and a little underwhelmed on the difference in the size / price point, so would stick with the smaller bouquet, but they always make a statement when they arrive.”

Posted 3 years ago

Dear Michele, Thanks for the very honest review and pleased they still WOW you on arrival. As our roses are scented they do tend to last for a lot less time in comparison to your standard roses but hopefully their gorgeous scent and beauty more than makes up for it. Best Wishes, Cindy

Posted 3 years ago

“Wonderful Customer Service and really helpful advice with ordering some David Austin cut roses for my daughter’s wedding. We ordered 24 stems of roses to arrive the day before our Thursday wedding, because of the Bank Holiday on the Monday. The flowers were delivered well before the morning delivery slot that we were given which was very helpful, however we were a little disappointed to find that the flowers were already quite open when we unwrapped them and didn’t seem as fresh and firm as we’d expected them to be. One of the rose heads had fallen off and the outer petals of many of the flowers were brown and soft. I don’t know if the Bank Holiday meant that the roses weren’t as fresh as they would usually be? We mixed the roses in with many other flowers and foliage so overall they still looked lovely!”

Posted 3 years ago

Dear Amanda, thank you for posting this review and we are so glad that we were able to help with the flowers for your daughters wedding. I can only apologise for the issue with some of the roses. If you would like to contact me so that I can discuss this with you on 01730 818300. Thank you Lucy

Posted 3 years ago

“Wonderful flowers but no gift note attached and so the recipients had no idea who it was from. It was a rather Important message of thanks too. I did e mail the Real Flower Company but had no reply!”

Posted 3 years ago

“The flowers had a small amount of brown petals at the very edge . This was probably due to heat wave as it’s very unusual to see . Didn’t detract though from scent or beauty”

Posted 3 years ago

“Recipient loved the flowers”

Posted 3 years ago

Hi Valerie, Thank you for your review and we are so pleased to hear that the recipient enjoyed their flowers. Best wishes, The Real Flower Company

Posted 3 years ago

“My order 000048633 was superb and a fitting tribute to my late brother as we laid the sheath on the sea following the spreading of his ashes. I was really pleased. My order 000048804 was not as perfect as some of the flowers notably scabious and the "mock" cow parsley had wilted badly in the post. Perhaps not the right choice during a heatwave! Otherwise, the combination worked very well”

Posted 3 years ago

“I love David Austin roses and have bought the for years, cut roses and bushes planted in my garden. I was a little concerned at the freshness of the roses when I received them on Saturday and I have to say that by Tues/Weds the condition of them wasn't really acceptable. It's a shame because they're so lovely but the freshness of the condition of them on delivery could be better.”

Posted 3 years ago

“I use the RFC relatively regularly for getting gifts. The flowers and candles are always well received. I do think the flowers are a tad expensive, but they are usually in good condition, and when they are sold as fragrant they really are.”

Posted 3 years ago

“Fabulous scent and really pleased. The foliage with a dark hairy stem doesn't seem to hold up very well so I ditched that. Really pleased to be using British flowers.”

Posted 3 years ago

“On the whole very pleased with my flowers. Sadly a number of the rosebuds had fallen off in transit and I had hoped for stronger perfume”

Posted 3 years ago

“My recipient was delighted with the flowers and loved the gorgeous scent. Delivery was efficient. I found the website a little confusing but my phone call was answered immediately and the member of staff most helpful.”

Posted 3 years ago

“Flowers are opening up nicely and looking good. They are “good” but not quite as impressive as I had hoped!”

Posted 3 years ago

“Recipient loved the flowers and said they smelt really nice so thank you very much”

Posted 3 years ago

“The flowers were fabulous and arrived on my wife's birthday as ordered but not 'til late in the day - 6 pm. Ideally it would have been better to have been able to specify an earlier delivery time which I don't think was an option.”

Posted 3 years ago

“A beautiful bouquet of yellow roses and white sweet peas, that my friend said had a really good scent too. Worth the extra for the added pleasure that fragrance gives to the recipient.”

Posted 3 years ago

“Like the ethics. Delivered exactly when promised. Thank you.”

Posted 3 years ago

“Sent us what we ordered - perhaps slightly fewer Sweet Peas than expected - delivery on time.”

Posted 3 years ago

“The flowers arrived on date arranged with a confirmation timeline, via text, on the day. Flowers were fresh and smelt heavenly, my only slight niggle is that the advertised flowers were ranges of blues, purples & whites and the sweet peas received were ranges of pinks.”

Posted 3 years ago

“Prompt service of beautiful bouquet. Very reliable and good quality blooms.”

Posted 4 years ago

Thank you Sally. We are delighted that you were pleased with your bouquet and the service provided. Best wishes, The Real Flower Company

Posted 3 years ago

“Lovely flowers. It is a pity the urgent next day delivery for one of the orders was a day late.”

Posted 4 years ago

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The Real Flower Company is rated 4.4 based on 1,270 reviews