The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,381 Reviews

83 %

of reviewers recommend The Real Flower Company

4.4

Based on 1,381 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 21st May 2025

Mr Miles B

The Real Flower Company 5 star review on 31st March 2025

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with the gifted candle but no message was attached so my friend didn’t know who it was from”

Helpful Report

Posted 2 years ago

“I have always loved the real flower company and order frequently from you mostly for myself but also for friends. In general I’m very happy but the last delivery was not good. The rose petals seemed scorched and I’ve already had to throw two away. I’m not going to choose 5 stars but this is pretty much a one off. I can provide photos. Katherine Bergen Coughlin”

Helpful Report

Posted 2 years ago

Hi Katherine, We're sorry to hear your last delivery didn't go so well. Please can we kindly ask you to send the photographs to info@realflowers.co.uk so we can take a look further for you? Thank you, and we look forward to your email. Best wishes, Customer Services, The Real Flower Company

Posted 2 years ago

“Due to circumstances beyond The Real Flower Co's control, my delivery was delayed by 24 hours. The Customer Services team expressed regret at the situation and the Christmas wreath was still pretty, but it looked rather tired and at the price I had hoped for a little more. Next time I will probably opt for the cheap and cheerful option from my local market.”

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Posted 2 years ago

“The recipient of the flowers I sent was both delighted and impressed by the quality of the flowers, the packaging and the arrangement.”

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Posted 2 years ago

Hello Jane, Thank you for the lovely feedback! We're glad they were enjoyed. Best wishes, The Real Flower Company

Posted 2 years ago

“My original flowers were delivered looking a little sad, so I contacted customer services and they couldn’t have been more helpful - a new bunch was sent out straight away and they were beautiful and smelt gorgeous. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for reviewing us Nicky, and for letting us help with the issue that arose! Please do let us know if we can help with anything else. Best wishes, Ciera, and all at RFC

Posted 2 years ago

“Beautiful seasonal flowered at a great price”

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Posted 2 years ago

Hello Claire, and thank you for taking the time to review us! All the best, All at The Real Flower Company

Posted 2 years ago

“The flowers included in the hand tied were beautiful. It was securely packaged with no breakage of any stems. However, tho a deluxe Best of British bouquet was ordered guaranteeing 26 roses, disappointingly only 20 roses were included.”

Helpful Report

Posted 2 years ago

Hello Joanne, We have messaged you privately so we can look further into this for you. We look forward to hearing from you! Best wishes, Ciera The Real Flower Company

Posted 2 years ago

“The arm protectors are fine, but too much packaging came with the order. If the arm protectors had been wrapped more simply they could have been delivered by Royal Mail and the postage would have been cheaper than dpd”

Helpful Report

Posted 2 years ago

Thank you for leaving this review! We have messaged you privately explaining why we use DPD over Royal Mail. Please get in contact with us if you have any more questions. Best wishes, The Real Flower Team

Posted 2 years ago

“First time using The Real Flower Company and was delighted with the quality of the bouquet. It had an amazing impact on the recipient. The delivery process (third party) was very traumatic, nearly resulting in non delivery and ruined flowers , but was rescued by their customer services team .. something to keep in mind for Saturday deliveries.”

Helpful Report

Posted 2 years ago

Thank you for leaving this review, Kevin. We are all glad to hear that you appreciated the quality of the bouquet and that the recipient enjoyed the flowers! I apologise for the issues with the courier but I am happy it all got sorted. Best wishes, The Real Flower team

Posted 2 years ago

“Flowers arrived late in the afternoon.”

Helpful Report

Posted 2 years ago

Hello, Thank you so much for your review. Upon checkout, the option for delivery before 6:30pm with APC was chosen, so this is why your order was delivered late afternoon, as it can be delivered at any point in the day up until this time! If you need your order delivered before a certain time, we would be more than happy to accommodate this - you can let us know what time by calling our friendly customer service team on 01730 818300 where they are happy to help. Kind regards, The Real Flower Company

Posted 2 years ago

“Product very good, unfortunately not delivered on day requested, so guess not really Real Flower Company’s fault as delivery date was promised by both RFC and delivery company.”

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Posted 2 years ago

Hello Susan, Thank you for your review. We have messaged you privately so we can look further into this for you. We look forward to speaking with you soon. Best wishes, Ciera The Real Flower Company

Posted 2 years ago

“Lovely flowers really appreciated by the recipient - should be for the cost!”

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Posted 2 years ago

Hello Linda, We're glad the flowers were so lovely! We do cost a little extra than some high street brands as all our flowers and roses have been lovingly reared to ensure they have a beautiful strong scent which we pride ourselves on (especially our roses). I hope that helps! Best wishes, The Real Flower Company

Posted 2 years ago

“First box arrived dry and scattered - basically ruined. However a replacement box was immediately sent out and received in great order.”

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Posted 3 years ago

John, I am happy to hear that we managed to prove ourselves the second time around but I must still apologise for the first box. Thank you for leaving this positive review. Best wishes, The Real Flower Team

Posted 2 years ago

“Ordered a ‘small’ bouquet of David Austin roses and sweet peas for my mum’s birthday. Her mobility is very limited these days but she used to be a keen gardener, and she loved the flowers; my dad described the bouquet as ‘lavish’! I saw it myself and it was beautiful, but taking a star off for the price - I really had to think hard if we could afford it. However it was lovely to make mum happy.”

Helpful Report

Posted 3 years ago

Hi Helen, Thank you for the feedback, it's great to hear your mum was so thrilled with the flowers she received from us. Our David Austin bouquets do cost a little extra and can understand why you had to think hard about placing an order. They are a little more pricey, as they cost a little more to create and breed the roses on behalf of David Austin, so we have to include this thought within our bouquets. But hopeful it was worth the little extra! I hope that helps! All at The Real Flower Company

Posted 3 years ago

“Hi, the flowers bunches have been a bit smaller than usual lately.”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that! This may be down to what is most available and fresh on the day, as different seasons tend to sprout out all different kinds of sizes of foliage/herbs/filler flowers depending on weather and seasonality. If we can help at all with any reservations you may have, do pop us an email or telephone call and we will be happy to help in any way we can. Best wishes, The Real Flower Team

Posted 3 years ago

“Some flowers were damage do to box being to big”

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Posted 3 years ago

Hello Ann, Thank you for getting in touch with us privately so we could rectify the slight delivery issue. We're delighted the recipient was pleased with the flowers after sorting out the mishap! We're always here if you need help with anything. Best wishes, Ciera and all at The Real Flower Company

Posted 3 years ago

“Bought Sweet Peas. Upon delivery they appeared a little 'limp', however, overnight they really bloomed & their scent was pungent in the room and that was really lovely. Day 4 the odd petal shed but I have a large bouquet and generally they still look good. It's difficult to get good quality cut sweet peas so, comparatively, these are some of the best.”

Helpful Report

Posted 3 years ago

Hello and thank you for your review. Upon arrival, all of our flowers will need a good drink after travelling, so you did exactly the right thing! It's good to hear they smelt so lovely, the scent filled the room and you were so pleased with them. We welcome your feedback also to continue to better our service. Best wishes, The real Flower Company

Posted 3 years ago

“I ordered the reoccurring 3-month delivery of a large bouquet for my wife as a surprise, the flowers arrived on time and looked beautiful, however after 4 days the roses were not looking their best unfortunately and after 6 days they needed to be trashed. Some of the smaller flowers are still OK for the next couple of days by the look of them. Hopefully the next bouquet my wife is due to receive next month will be better and last a bit longer. Considering the cost of these flowers generally, I would expect them to last at least a week. Would I buy from this company again? I will but there is always the nagging doubt about Quality as in the past it's not always guaranteed based on the experience of previous orders.”

Helpful Report

Posted 3 years ago

Hello Gary, Thank you so much for taking the time out of your day to review us. We do guarantee that our flowers last for at least 5 days, as compared to supermarket flowers that have been bred for longevity, we have kept our scent gene in, so our flowers don't tend to last as long. That being said if there is anything you would like to talk to our team, about your order, we're always on the end of the phone and happy to help. We will contact you privately also to come up with a plan of action as to how we can make future orders run more smoothly. Best wishes, The Real Flower Company

Posted 3 years ago

“Flowers delivered on time, good presentation.”

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Posted 3 years ago

Thanks, Paola, that's fab to hear! Thank you for taking the time to review us. All the best, The Real Flower Team

Posted 3 years ago

“Definitely my favourite flowers and really helpful staff. My only concern is the reliability of the delivery team . Think need to improve communication when letting know flowers delivered . But love the flowers and designs”

Helpful Report

Posted 3 years ago

Dear Jonathan, Thank you for taking the time to review us, we're so glad to hear our flowers are your favourite! With regards to DPD, they should send an email and text message updating you both when being dispatched, and when the flowers have been delivered, but if they are not, and you would like more communication, please do contact us so we can help sort what may be going wrong. We're always happy to help! Best wishes, The Real Flower Company

Posted 3 years ago

The Real Flower Company is rated 4.4 based on 1,381 reviews