Ordered a scented bouquet for my wife to arrive 22-12-2020. Delivery was on time but the flowers looked tired and nearly over without any scent. I complained and got a refund with a promise of a replacement bouquet to be delivered Friday 8-1-2021. These will be a bonus. While I am disappointed with the service I am satisfied with their resolution though it doesn't fix the first disappointment fully. Quality of service is about getting it right first time. I can't believe a company like this doesn't have a quality control system and doesn't train its staff. My perception is that someone knew the flowers were not suitable for sending so the quality system needs reinforcing. Still worth a look if needing scented flowers. Have given three stars for initial service plus one for resolving a complaint.