The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,270 Reviews

83 %

of reviewers recommend The Real Flower Company

Company Reviews

Metrics

Info

4.4

Based on 1,270 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 15th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Christmas door wreath is beautiful.”

The Real Flower Company 5 star review on 16th December 2022

Helpful Report

Posted 1 year ago

Dear Judith, we are so pleased that you enjoyed your Christmas Door Wreath, and thank you for giving us a five-star review. With best wishes, The Real Flower Team

Posted 1 year ago

“Absolutely gorgeous bouquets every time!”

Helpful Report

Posted 1 year ago

Dear Diana, Thank you for posting a five-star review for us, sorry for the delay in responding to you. We are so happy that you love our bouquets. With best wishes The Real Flower Company Team

Posted 1 year ago

“After a problem with the delivery courtier I received my beautiful wreaths. Exceptional customer service and five star products. Thank you”

Helpful Report

Posted 1 year ago

Dear Susan, thank you for your kind review, we are so pleased that you were happy with the wreaths and we can only apologise on behalf of the couriers for the issues that you had. With very best wishes The Real Flower Team

Posted 1 year ago

“Very good was actually not the best answer for the flowers ( white/cream roses) received by my friend for her 88th Birthday. I was there when the roses arrived. And they looked and smelled beautiful. It could not have been better. Thank you very much! ingrid Houston”

Helpful Report

Posted 1 year ago

Thank you Ingrid, you words are really kind, and appreciated. We're so happy to hear the flowers were so enjoyed. I will let our florist's know! Best wishes, All at The Real Flower Company

Posted 1 year ago

“Excellent service. Beautiful flowers (perfumed). My daughter in law was delighted,”

Helpful Report

Posted 1 year ago

We're delighted to hear your daughter in law was so thrilled with the flower delivery! Thank you also for taking the time to review us. Best wishes, The Real Flower Team

Posted 1 year ago

“Excellent service and beautiful flower arrangements!”

Helpful Report

Posted 1 year ago

Thank you so much Hilton! All the best, The Real Flower Company

Posted 1 year ago

“The flowers were wilting and the foliage was dead. It was very embarrassing that they were so poor in quality and we were ashamed that they had been put on my nephews coffin. It would have been better if they had not been ordered at all.”

Helpful Report

Posted 1 year ago

“The flowers were sent as a gift. The recipient said they were "the most beautiful flowers ".”

Helpful Report

Posted 1 year ago

Thank you, we're so glad the recipient loved their flowers from us! Warm wishes, The Real Flower Company

Posted 1 year ago

“As always, the flowers were delivered exactly as promised. They were for my friend who had just come home from Hospital and she was delighted with them. I always use The Real Flower Company now because I know that whoever receives them will not be disappointed.”

Helpful Report

Posted 1 year ago

Hello Christine, Thank you for your kind words. We look forward to sending more flower deliveries for you soon! Best wishes, The Real Flower team

Posted 1 year ago

“Great service. Beautiful rose plant for a friend in need. The presentation of gift & the courier service were excellent. I’ll definitely use again.”

Helpful Report

Posted 1 year ago

Thank you so much Jacqueline! We hope the rose bush brings your friend years of joy. Best wishes, The Real Flower Team

Posted 1 year ago

“The recipient of the flowers I sent was both delighted and impressed by the quality of the flowers, the packaging and the arrangement.”

Helpful Report

Posted 1 year ago

Hello Jane, Thank you for the lovely feedback! We're glad they were enjoyed. Best wishes, The Real Flower Company

Posted 1 year ago

“Incredible service ,professionalism and sorted issue immediately.”

Helpful Report

Posted 1 year ago

Thanks Lone, we're glad we could help! Best wishes, The Real Flower Team

Posted 1 year ago

“Delivery service was efficient and I usually like the flowers from this company. This time the flowers were only just ok although my friend seemed happy enough and cheered by them. But they were not what I would have expected for the price. (I chose Best of British.) The colours were a bit random eg peach roses with maroon foliage and the roses were all a bit wilted, especially the white ones. (My friend sent photos.) Also, despite my putting a message for the recipient on both the flowers and chocolates I sent, no message was included. It was only by chance that she worked out they were from me.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We're sorry to hear you were disappointed with your order from us. We have just messaged you privately so we can look further into this for you, and we look forward to hearing from you soon. Kind regards, Ciera, Customer Services

Posted 1 year ago

“My original flowers were delivered looking a little sad, so I contacted customer services and they couldn’t have been more helpful - a new bunch was sent out straight away and they were beautiful and smelt gorgeous. Thank you.”

Helpful Report

Posted 1 year ago

Thank you for reviewing us Nicky, and for letting us help with the issue that arose! Please do let us know if we can help with anything else. Best wishes, Ciera, and all at RFC

Posted 1 year ago

“The fab bouquet of beautiful english roses, scabious & scented pelargonium foliage arrived promptly. Looks even better (!) now the roses have opened and the scent is a treat. Thank you”

Helpful Report

Posted 1 year ago

Hello Deborah, Thank you for your very lovely words, we're so glad you loved our English roses, we love them too! Best wishes, The Real Flower Team

Posted 1 year ago

“Great service. Great flowers.”

Helpful Report

Posted 1 year ago

Hello, and thank you! Best wishes, Ciera, Customer Services

Posted 1 year ago

“Lovely bouquet that was very well received by the recipient - "as advertised" and delivered on time. Also very helpful with the order via the 'phone.”

Helpful Report

Posted 1 year ago

Thank you so much, we're so glad we could help you! We're so happy to hear the recipient loved the flowers. Kind regards, The Real Flower Company

Posted 1 year ago

“Have used Real Flowers before and have been very pleased, however, his time I was quite disappointed. Not with quality of flowers (which was good) but by quite a small bouquet particularly when buying the medium for £86 inc postage so pretty poor value for money and would certainly think twice about using again. I was going to complain but this review request came up first!”

Helpful Report

Posted 1 year ago

Hello Neil, We're really sorry to hear you were disappointed with your flower delivery. Please can we kindly ask you to send pictures to our customer services team at info@realflowers.co.uk so we can look further into this for you? Best wishes, Ciera Customer Services

Posted 1 year ago

“Perfect Service. I ordered in the afternoon and the flowers arrived the next morning elegantly presented. My recipients were delighted.”

Helpful Report

Posted 1 year ago

Thank you so much, Joan! We're always happy to hear recipients love their flowers from us. Best wishes, The Real Flower Company

Posted 1 year ago

“Amazing flowers and customer service (I’m from a floristry background originally). Spoke to Customer services who were very helpful allowing me to select and adjust what I wanted in the bouquet to emulate what we had on our wedding day (was our 4 year anniversary). Also gave me the option for customisation based on my needs and product availability. Would highly recommend and the postage was prompt.”

The Real Flower Company 5 star review on 3rd October 2022

Helpful Report

Posted 1 year ago

Hello Kyle, Thank you so much for choosing us to create the flowers for your fourth anniversary! Our florist's thoroughly enjoyed making the bouquet, and using their creative skills for such a special occasion for you both. If you need help with anything else we are always a telephone call away! Warm regards, Ciera, and all at RFC

Posted 1 year ago

The Real Flower Company is rated 4.4 based on 1,270 reviews