The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,273 Reviews

83 %

of reviewers recommend The Real Flower Company

Company Reviews

Metrics

Info

4.4

Based on 1,273 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 15th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't order flowers - ordered 2 vases. Arrived very quickly and well packaged. Excellent service.”

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Posted 1 year ago

I am glad that you had a positive experience ordering from us and that delivery went smoothly. I hope your vases bring you many years of joy! The Real Flower Team

Posted 1 year ago

“First box arrived dry and scattered - basically ruined. However a replacement box was immediately sent out and received in great order.”

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Posted 1 year ago

John, I am happy to hear that we managed to prove ourselves the second time around but I must still apologise for the first box. Thank you for leaving this positive review. Best wishes, The Real Flower Team

Posted 1 year ago

“We ordered two bespoke bouquets of wedding flowers and button holes. The whole experience was flawless. Absolutely stunning roses.Wonderful scent. Perfect. Thank you”

The Real Flower Company 5 star review on 28th May 2022

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Posted 1 year ago

Vicky, I am thrilled to hear that you had such a positive experience ordering from us! Reviews like this bring a huge smile to all of our faces! Best wishes, The Real Flower Team

Posted 1 year ago

“So beautiful every time... these people are all gardeners.. have an eye for beauty and I couldn’t be happier with their service.. I never buy flowers from anyone else.”

The Real Flower Company 5 star review on 27th May 2022

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Posted 1 year ago

Thank you for this review Dani, we all really appreciate such kind words and your loyalty! The Real Flower Team

Posted 1 year ago

“Quick shipping, great packaging, big clumps of tubers, but all with many broken necks. I was expecting better quality than cheap imported ones, as I paid more. Almost 3/4 of the tubers went straight to the bin..”

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Posted 1 year ago

“Excellent- the recipients were thrilled! Sweetpeas are still blooming with beautiful scent and the Rose was apparently delightful Thank you”

The Real Flower Company 5 star review on 23rd May 2022

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Posted 1 year ago

Sally, Thank you so much for these kind words. We're so happy to hear that the flowers were enjoyed! Best wishes, The Real Flower Team

Posted 1 year ago

“My mum said they were the best flowers she has ever received!”

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Posted 2 years ago

Thank you Matthew, we're delighted to hear that. Lucky mum! All the best, The Real Flower Company

Posted 2 years ago

“Mum dropped a really big hint that she`d like some long stem sweet peas for her 80th Birthday. I found the website easy to use and ordered them complete with message. The confirmation email came through and I realised I`d made a spelling mistake. This was quickly rectified by the Real Flower Company team. The flowers arrived on time and (although the box was damaged) they were all beautiful, fresh and lovely. Mum was delighted and is enjoying them and their perfume.”

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Posted 2 years ago

We're happy we could help Jill! We're sorry to hear the box was damaged, we'll pass the feedback onto the courier to avoid this happening in the future, but glad to hear the flowers were still beautiful. Best wishes, Ciera, and The Real Flower Team

Posted 2 years ago

“Ordered a ‘small’ bouquet of David Austin roses and sweet peas for my mum’s birthday. Her mobility is very limited these days but she used to be a keen gardener, and she loved the flowers; my dad described the bouquet as ‘lavish’! I saw it myself and it was beautiful, but taking a star off for the price - I really had to think hard if we could afford it. However it was lovely to make mum happy.”

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Posted 2 years ago

Hi Helen, Thank you for the feedback, it's great to hear your mum was so thrilled with the flowers she received from us. Our David Austin bouquets do cost a little extra and can understand why you had to think hard about placing an order. They are a little more pricey, as they cost a little more to create and breed the roses on behalf of David Austin, so we have to include this thought within our bouquets. But hopeful it was worth the little extra! I hope that helps! All at The Real Flower Company

Posted 2 years ago

“Hi, the flowers bunches have been a bit smaller than usual lately.”

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Posted 2 years ago

Hello, We're sorry to hear that! This may be down to what is most available and fresh on the day, as different seasons tend to sprout out all different kinds of sizes of foliage/herbs/filler flowers depending on weather and seasonality. If we can help at all with any reservations you may have, do pop us an email or telephone call and we will be happy to help in any way we can. Best wishes, The Real Flower Team

Posted 2 years ago

“Ordered lily of the valley for my mother, the stems were beautifully fresh and the scent was divine”

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Posted 2 years ago

Hello, we're so happy to hear you and your mother loved our Lily of the Valley (we love them too!). Your feedback is greatly appreciated. Kind regards, Ciera and all at The Real Flower Company

Posted 2 years ago

“Excellent customer service and excellent selection of flowers arranged beautifully. So many people we very impressed.”

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Posted 2 years ago

Thanks for choosing us Zac, and for letting us help with your order. It was lovely speaking to you, and we hope the flowers were all you hoped for! Do get in touch again soon, The Real Flower Company

Posted 2 years ago

“Bouquet was delivered to my daughter promptly in excellent condition.She was delighted to receive them-we have ordered from you before and are always impressed with the quality of your flowers.Many thanks!”

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Posted 2 years ago

Thanks so much Wendy. It's fab to hear we bring such delight to people with all your orders! We hope your daughter thoroughly enjoyed her arrangement. Warm regards, The Real Flower Team

Posted 2 years ago

“Helpful and welcoming staff....immediately ordered....arrived following morning at 9.30 am! beautifully packed so ordered another 3!!! very happy bunny. Thank you ladies.”

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Posted 2 years ago

Hi Jane, Great speaking to you! Thank you so much for your very kind feedback, it means a lot! We're so happy to hear they worked a treat! As always, do let us know if we can help with anything else. Best wishes, Ciera and all at TRFC

Posted 2 years ago

“Some flowers were damage do to box being to big”

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Posted 2 years ago

Hello Ann, Thank you for getting in touch with us privately so we could rectify the slight delivery issue. We're delighted the recipient was pleased with the flowers after sorting out the mishap! We're always here if you need help with anything. Best wishes, Ciera and all at The Real Flower Company

Posted 2 years ago

“Really beautiful scented roses and sweet peas”

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Posted 2 years ago

Thank you Marcus, we really appreciate it! Kind regards, The Real Flower Company

Posted 2 years ago

“Fabulous flowers, excellent delivery”

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Posted 2 years ago

Thanks so much for the fab feedback! All the best, Ciera and The Real Flower Team

Posted 2 years ago

“Bought Sweet Peas. Upon delivery they appeared a little 'limp', however, overnight they really bloomed & their scent was pungent in the room and that was really lovely. Day 4 the odd petal shed but I have a large bouquet and generally they still look good. It's difficult to get good quality cut sweet peas so, comparatively, these are some of the best.”

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Posted 2 years ago

Hello and thank you for your review. Upon arrival, all of our flowers will need a good drink after travelling, so you did exactly the right thing! It's good to hear they smelt so lovely, the scent filled the room and you were so pleased with them. We welcome your feedback also to continue to better our service. Best wishes, The real Flower Company

Posted 2 years ago

“This was my second consecutive order. The first one was brilliant in every way so I expected the same with my second order. Unfortunately this was not the case and was disappointing. I had ordered a plant - a peony which appeared to have been thrown in a box far too big for it with inadequate packing. As a consequence the plant arrived damaged. I am still waiting to hear back from the company.”

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Posted 2 years ago

Dear Denise, Thank you for taking the time to pop up a review. We're really sorry things didn't go so swimmingly with your second order. We have emailed you privately to try and come up with a solution, and we look forward to speaking with you to rectify it. Best wishes, The Real Flower Team

Posted 2 years ago

“All their deliveries are on time. Their flowers are beautiful. I adore the selection and the scents of each bouquet. Excellent. I know of no other florist that specialises in each bloom heavy with scent”

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Posted 2 years ago

Thank you Leslie, what lovely, kind words. Great to hear your flowers arrived safe and beautiful! We pride ourselves on our floral scents, so it's fab to hear you were so impressed. All the best, The Real Flower Team

Posted 2 years ago

The Real Flower Company is rated 4.4 based on 1,273 reviews