Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Timely dispatch”

Helpful Report

Posted 1 year ago

“The makita strimmer was a good price but the box was heavily damaged on arrival. It had clearly been opened for some reason. Luckily all the parts were there and the strimmer seems to be working well so far. It was pure luck that some of the smaller parts hadn’t fallen out of the box during transit. If this had been a present for somebody else, the condition of the packaging would have been unacceptable.”

Helpful Report

Posted 2 years ago

Hello Stuart, Thank you for sending in your feedback to us. We are glad to hear that your strimmer was at a price suitable for you however we apologise that this arrived in a damaged box. With your feedback, we have raised your concerns to our Warehouse Team who will monitor the dispatch of this product closely. This will allow us to ensure we are doing everything we can to prevent damaged parcels. If you have any further queries, please do not hesitate to contact our Customer Support Team who are happy to help: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Disappointed my jigsaw did not come with a case and dust bag”

Helpful Report

Posted 2 years ago

Hi Steven, Thank you for sending in a review of your recent order. We apologise that you are unhappy with the product you received from us. As your purchased product is a body only tool, this would not include any additional accessories or storage cases. It is important to us that we are open and honest about the products we sell. We list all items and accessories which may come with a product on our website, this is under the section “What’s in the box”. If you have any further queries, please do not hesitate to contact our Customer Support Team who are happy to help: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“The purchase was smooth, and delivery was great. Unfortunately for me I didn’t see that there was a 110 and a 240v option and so was accidentally purchased the wrong one. That’s when you enter no man’s land, I’ve never seen a returns system like it. No set up returns, no preferred partner, you are simply on yer own. Find your own courier, pay a punter rate as they haven’t organised a preferred courier or arranged that on your behalf, track yer own return, hope they are in when the courier attempts delivery (mine bounced at first attempt at 16:49). Mine didn’t come in an outer box so you need to affix the refund details over the other label and somehow add the courier label under strict instructions not to stick additional elements to the box as if they feel it unfit for resale you won’t get your refund. Additionally many couriers won’t let you send a shirt or bladed item as per their terms, what did I buy? A concrete cutter… so you have to convince them it’s a purchase return and you aren’t arming a crazed lunatic. The customer service was good, they stayed connected throughout. Am I happy with my item now I have the replacement? Yes. Would I buy again? Not until they had a proper returns system. I don’t mind paying for returns, it was my mistake, but they should have returns partners, there should be a single cost for them, there should be a clear system for dropping and they should want to know and track that the return I logged is with their courier.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your valuable feedback. We're sorry for the inconvenience you faced with our current returns process. Rest assured, we're actively working on improving it to provide a more streamlined experience for our customers. Your suggestion for a preferred returns partner, a clear process, and better tracking is noted and is among our top priorities for enhancement. We appreciate your understanding and patience, and we hope to have the opportunity to serve you again in the future. Best Regards, Powertool World

Posted 2 years ago

“Tried 3 times to set up an account - eventually gave up and checked out as a guest, but you have to be careful if you want the items sent to a different address to the invoice. They are easily mixed up at checkout. Then everything went fine. Still can't set up an account....?”

Helpful Report

Posted 2 years ago

Dear Nick, We're sorry for the troubles you faced setting up an account but we're glad your checkout experience was smoother as a guest. Your feedback is vital for us to improve. We're working on the account setup issue. For any assistance, please don't hesitate to reach out to our dedicated customer service team at https://www.powertoolworld.co.uk/contact. Your satisfaction remains our priority. Thank you for choosing us Kind regards PTW Team

Posted 2 years ago

“Responded adequately.”

Helpful Report

Posted 2 years ago

Dear Glyn, Thank you for your review. Should you need any additional assistance, please feel free to reach out to us. You can find our contact details at https://www.powertoolworld.co.uk/contact. We're always here to lend a hand! Kind regards, Powertool World

Posted 2 years ago

“Items are sent out in non manufacturer packaging, which is fine if you are made aware of this at time of purchase, but you are not. Customer service offered me the opportunity for a refund but the cost to return goods would be down to me plus a potential 30% handling levy so I decided to keep it. Overall the item is fine just be aware if you are purchasing as a gift for example”

Helpful Report

Posted 2 years ago

Hi Olivia, Thank you for sending in your feedback to us. We apologise that the item you received did not match your expectations. We pride ourselves on being as upfront and honest about all our fees and packaging and take your feedback onboard. We would like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. It is important to note that occasionally some products are supplied in bulk & packaged in our warehouse. If you have any further queries, please do not hesitate to contact our Customer Support Team who are happy to help: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Tool adverts for bosch doesn't state type of batteries required. Blue or green as not interchangeable. Price and service good.”

Helpful Report

Posted 2 years ago

“Power Tool World were helpful. But still charged me for DPD's error”

Helpful Report

Posted 2 years ago

Hello Simon, Thank you for leaving your feedback with us regarding your recent delivery. We are happy to hear that you found us helpful to deal with however we are truly sorry that you had an issue with our delivery partner delivering to your property. Whilst we cannot see you had been charged for your delivery; we can see that you had contact with our Customer Support Team who had provided all the information regarding your delivery and how this was made. Our Customer Support Team emailed you on 28/06/2023 however they had not heard back from you regarding the outcome of your issue. If you still need assistance from us, please continue to liaise with our Customer Support Team who are happy to help. You can find our contact details below: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“I ordered a Dewalt tstak box with wheels, the one I received didn’t have the internal trays and it had stickers showing an image of a nail gun which leads me to believe it’s a box from a set that for some reason was sent on it’s own empty. I did email but haven’t received a reply, however the box was cheaper than retail price and overall I’m happy with it so it’s acceptable but I don’t think I’d buy anything else.”

Helpful Report

Posted 2 years ago

Hello Peter, Thank you for leaving your review. We are sorry that you were unhappy with your product received. Your feedback is important to us so we are keen to investigate this for you. Whilst the product was not advertised as including inlay trays, some of our products are supplied in bulk and packaged separately in our warehouse. We can see that you had sent an email to us and our Customer Support Team responded to your query within 24 hours. They offered you either a discount or a free return for a full refund for the issues experienced. They, unfortunately, did not hear back from you regarding this. If you are still needing assistance, please continue to liaise with our Customer Support Team who are here to help. You can find our contact details below: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Hi II found your website very confusing to yous. ,I would have purchased more item's but gave op trying”

Helpful Report

Posted 2 years ago

Dear Graeme, Thank you for your valuable feedback. We sincerely apologise for any confusion or frustration you may have encountered while using our website. Customer satisfaction is our top priority, and we genuinely appreciate your willingness to consider purchasing more items from us. To ensure a better experience for you, we would be delighted to assist you. Our dedicated Customer Support Team is ready to help. Please find our contact details here: https://www.powertoolworld.co.uk/contact Best regards, PTW

Posted 2 years ago

“They offer free next day delivery for orders over £50 but charge £5.95 for items under £50 but takes 3 days to deliver, if I'm paying That price for delivery I can't see why it can't be next day.”

Helpful Report

Posted 2 years ago

Hello Martin, Thank you for sending in your review to us. We are sorry that you are unhappy with the delivery charge for orders under £50. We always try to be as clear as possible on the cost of the delivery services we have available and these are listed both at checkout before placing your order and on our website here: https://www.powertoolworld.co.uk/delivery We do currently have an ongoing promotion which allows you to get free next working day delivery if you are based in the UK mainland and your order is over £50. If you have any other questions, please do not hesitate to get in touch with us. You can find out contact information here: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 2 years ago

“Prices are very good but sadly customer service and email responses are not, it seems to take a week to even process an order and I have placed around 6 orders in the past 3 months, all the same and if you email you either get no response or a rather cold and unfriendly answer”

Helpful Report

Posted 2 years ago

Hello Richard, We are sorry to hear that you are unhappy with the timeframe of your delivery and that the responses you received from our Customer Support Team are not to your expectations. When reviewing your order, we can see that this was ordered on a Sunday. Your order was then delivered within the 1-3 working days you had requested when your order was placed. We have a wide array of delivery options available to pick from, including next working day. You can find more information on our delivery methods here: https://www.powertoolworld.co.uk/delivery Whilst investigating the email responses you have advised you received from us, we have checked all correspondence from your email address and we can’t see that you have sent us any emails relating to your orders. If you are still in need of assistance, please do not hesitate to get in touch with us. Our Customer Support Team are always on hand to help. You can find out contact information here: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 2 years ago

“Dispatch same day eluded to in the details and promised free next day delivery for higher value items (which my purchase was), but reality was it took about 3 or 4 days.”

Helpful Report

Posted 2 years ago

Hello John, Thank you for taking the time to leave your review, we appreciate your feedback and apologise that your order was not delivered as expected. We would like to clarify that to receive the free Next Working Day delivery service you are required to enter the BFEX code at checkout, as detailed on our website. As this code was not entered, your order was shipped within our Standard delivery timescale of 2-3 days. You can find detailed information about our delivery options and estimated delivery times here: https://www.powertoolworld.co.uk/delivery Please accept our apologies for any inconvenience caused, if you have any further queries please don’t hesitate to contact us directly. Kind regards – PTW

Posted 2 years ago

“Delivery was 3 days late by DPD and not free as advertised , product was as expected”

Helpful Report

Posted 2 years ago

Hello William, Thank you for taking the time to share your review with us. We appreciate your feedback, and we apologise that your order did not arrive as quickly as you expected. We would like to clarify that our courier is not currently able to offer a Next Day Delivery service to your postcode. You can find detailed information about our delivery options and estimated delivery times here: https://www.powertoolworld.co.uk/delivery We can confirm that your order was dispatched on time and was delivered within the 2-3 day timescale detailed on our website. We understand your disappointment and apologise for any inconvenience this may have caused. If you have any further questions, please do not hesitate to reach out to us directly. Kind regards – PTW

Posted 2 years ago

“Not much to say really, ordered, arrived took longer than I expected but no charge so.. Otherwise ok.”

Helpful Report

Posted 2 years ago

Hello Pete, Thank you for taking the time to leave a review of your recent experience with us. We apologise for any confusion surrounding the delivery of your order. As your order was placed over the weekend, it was processed on Monday and delivered on Tuesday as expected and within your delivery window. To provide more clarity on our delivery timescales, we encourage our customers to visit our delivery page at https://www.powertoolworld.co.uk/delivery. We are pleased to hear that you were not charged any additional fees and that overall, you found our service to be good. If there is anything we can do to further improve your experience, please do not hesitate to let us know. Thank you for your business and we hope to serve you again in the future. Kind regards – PTW

Posted 2 years ago

“Bit disappointed it didn't come with a box like other Millwaukee products which are body only. It arrived in a cardboard box with no manual or anything which was not the same as the Millwaukee grinder (Body only) I bought from Powertool World some weeks previous that came with a box.”

Helpful Report

Posted 2 years ago

Hello Sam, We are sorry to hear that the packaging of your recent purchase did not meet your expectations. At Powertool World, we take pride in offering the best products and services to our customers and we understand that every aspect of your purchase, including packaging, can affect your overall experience. We would like to clarify that the packaging for our products may vary depending on the model and supplier. Occasionally some products are supplied in bulk & packaged in our warehouse and may not include additional accessories such as kit boxes or manuals. To ensure complete transparency, all the products we sell are listed on our website with their contents included. We apologise for any inconvenience this may have caused you and want to assure you that your feedback is extremely valuable to us. If you have any further concerns or questions, please do not hesitate to contact our customer support team. Thank you for your business and we hope to serve you again in the future. Kind regards – PTW

Posted 2 years ago

“It works as it should”

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Posted 2 years ago

“I have not received my order.”

Helpful Report

Posted 2 years ago

Hello Guy, Thank you for notifying us that you did not receive your order. We attempted to call you to discuss this issue but unfortunately were unable to reach you. On investigation we found that DPD attempted to deliver your parcel on multiple occasions but there was no one available to accept it. To prevent any further issues the order was then returned to us and a full refund was processed to your original payment method. We hope this helps explain what happened to your order and we look forward to serving you again in the future. Kind regards – PTW

Posted 2 years ago

“Service was very good, delivery was exactly as they said. However, I only went to Powertool World because they are on Top Cashback - however, they never paid the cashback that was due.”

Helpful Report

Posted 2 years ago

Hello Louise, Thank you for taking the time to share your feedback, we are thrilled to hear that our service and delivery have met your expectations and we appreciate your kind words. We always strive to exceed our customers' expectations and provide the best service possible. We apologise for any confusion caused by the cashback offers shown on third-party websites and for any inconvenience you may have experienced. Please note that we do not directly offer cashback to our customers, therefore any queries regarding cashback offers would be handled directly by the cashback providers. We have reached out via email and hope that this provides a resolution to your concerns. We truly value your understanding and are grateful for the opportunity to address your issue. Kind regards – PTW

Posted 2 years ago

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