Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Prompt service”

Helpful Report

Posted 2 years ago

“Try to purchase in plymouth store but gave up and bought on line.”

Helpful Report

Posted 2 years ago

“Easy site to use”

Helpful Report

Posted 2 years ago

“Power Tool World customer services exceptionally helpful.”

Helpful Report

Posted 2 years ago

“The drill was received within a couple of days. we used the drill for the first time to drill two holes in wood when smoke started billowing out the vents on the back of the drill. i contacted power tool world to get it exchanged, which seemed easy but its taken well over a week for the new one to arrive after retuning the old one within a couple of days. fingers crossed the new drill will last longer.”

Helpful Report

Posted 2 years ago

“The item required was in stock and delivery was very prompt. However, in spite of repeated requests for a VAT invoice none has been forthcoming. Good luck to any customer who has problems with a tool or a delivery: you won't be able to contact anyone in Power Tool World!”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We are sorry that you’ve had some issues reaching out to us and requesting an invoice. We can’t see that we've received any communication from you about this however when reviewing this, one of our Customer Support agents had called you to discuss your issue and can confirm this is now all resolved. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Makita drill body excellent, item packaging poor, not delivered as requested, hence 3 star.”

Helpful Report

Posted 2 years ago

Hello Richard, Thanks for taking the time to leave your review, we value all customer feedback. We apologise that your order wasn’t delivered when you had expected it to be. Upon checking your tracking, we can see this was delivered on day 2 of your 1-3 working day delivery method you had selected. With regards to our packaging, we try to find the right balance of securing our packages sufficiently for transit whilst keeping our contribution to landfills to a minimum. We have reported your feedback to our warehouse to help improve our packaging in the future. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Product is good, unfortunately the delivery company Power Tool World use are not (DPD). Delivery was 2 days later than it should have been and tracking was non existent.”

Helpful Report

Posted 2 years ago

Hi Nicola, Thanks for taking the time to leave your review, we value all customer feedback. We apologise that your order wasn’t delivered during the expected delivery timeframe. This isn’t the service we have come to expect from our courier and we have raised this issue as feedback to help prevent this from happening again. We can see that your order has now been delivered successfully. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Ordered a new table saw on a Wednesday with free next day delivery, but i received the saw the following Tuesday, kept getting emails say its going to be delivered the next day only to receive an email on the day at dinner time to say its delayed and will be delivered the next day this happend every day until I received the parcel on the following Tuesday and on the day it did get delivered I got a call from DPD asking if still wanted a parcel picking up 🙄 the table saw is good but the delivery was awful.”

Helpful Report

Posted 2 years ago

Hi Marc, Thanks for taking the time to leave your review, we value all customer feedback. We apologise that your order wasn’t delivered during the expected delivery timeframe. This isn’t the service we have come to expect from our courier and we have raised this issue as feedback to help prevent this from happening again. We can see that your order has now been delivered successfully. We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Service was very good item was well packaged and arrived in good time”

Helpful Report

Posted 2 years ago

“Purchased the wrong drill can’t afford to do the xchange and spent my savings on it”

Helpful Report

Posted 2 years ago

Hi Andrew, Thanks for taking the time to leave your review, we value all customer feedback. We are surprised to read this as we do not have a charge for exchanges & incorrectly ordered items may be returned for a full refund. You can find out more about our returns policy here: https://www.powertoolworld.co.uk/returns-refunds/ We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Didn’t get a vat receipt, paper one with tool , got to print it off computer and by printers broken Asked customers services if they could send me one by post , said they could not Would not use them again , How hard is it to put an invoice receipt ,will goods you purchase”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave your review, we value all customer feedback. As standard, we don’t send or include paper invoices inside our shipped orders. We don’t include these as we provide digital invoices upon request to help reduce environmental waste. If there is anything else we can help you with, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Good service and fast delivered”

Helpful Report

Posted 3 years ago

“Delivered ok on time”

Helpful Report

Posted 3 years ago

“3 stars because of the awful service from DPD. They sent half my order to the wrong depot so had to wait longer which meant I had to put a job on hold for a couple of days”

Helpful Report

Posted 3 years ago

“Good delivery and price of product but could be a bit clearer on the description of the Makita Vacuum.”

Helpful Report

Posted 3 years ago

“service good price good £20 cheaper on ebay”

Helpful Report

Posted 3 years ago

“Decent service”

Helpful Report

Posted 3 years ago

“Ordered mak pac 3 cases when they arrived a day later had stickers of what was originally in there twin drill sets description new cases no inlays which I wanted for existing tools”

Helpful Report

Posted 3 years ago

Hi Christopher, Thank you for taking the time to leave your review, we value all customer feedback. The Makita 821551-8 Makpac Connector Case Type 3 does not include a moulded inlay as standard, these items are sold seperatly. Please find a link to our website below; https://www.powertoolworld.co.uk/accessories/tool-box-inlays-trays We are aware that some Macpac cases may still have stickers detailing what products were previously included - this is stipulated on our website. Kind regards - PTW

Posted 3 years ago

“The items did arrive. 24hrs late and with minutes to spare before I had to go elsewhere and buy them on the fly. I emailed the company as they were late but I didn't get a reply until after they were delivered. There was no late notice or anything like that. My guess is they didn't upgrade the postage to "next business day" Nice and polite response but that wouldn't have helped if they were too late for their intended use. Will order from these again but mindful they might not deliver on time so any time sensitive stuff will be ordered elsewhere.”

Helpful Report

Posted 3 years ago

Hi Michael, Thank you for taking the time to leave your review, we value all customer feedback. We're sorry to hear that your order was delayed. As a business, we pride ourselves on being able to provide all our customers with flexible delivery options which is why we're able to offer next working day delivery to UK mainland and Northern Island customers as long as the order is placed before 7 pm. More details surrounding our delivery options can be located below; https://www.powertoolworld.co.uk/delivery/ As you can appreciate, when items travel through the transport network there can occasionally be delays. Our next working day delivery service is not guaranteed. However, over 97% of our orders are successfully delivered the next working day. Kind regards - PTW

Posted 3 years ago

Power Tool World Reviews