Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“This would have been Avery good if not for DPD who are useless and told me I wasn’t home when I was. In fact I was sitting in my van in the car park when they tried to deliver the item guess what, no DPD van !”

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Posted 1 year ago

Hello Michael, Thanks for leaving a review with us. We apologise that your parcel did not arrive on it's first delivery attempt. This is not something we ever like to hear. Looking into this we can see you contacted our Customer Service Team to investigate this for you and see the parcel was delivered shortly after. We can only apologise for the delay in our courier service. Our courier deliver 97% of orders on a next working day. If you wish to liaise further regarding this, you can do so here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Delivered quickly but box was. Opened”

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Posted 1 year ago

Hello Ian, Thanks for leaving a review with us. We are truly sorry your parcel arrived open. It's never welcomed to hear a parcel was open and damaged in transit. We can see you liaised with us on this, and a refund was actioned for what had happened. We're glad that we could resolve this for you and that you were happy with the outcome. If you wish to contact us further regarding this, you can of course do so here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“It would be great if PTW could change the policy for returns accepting even opened and tested tools within certain period like 30 days.”

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Posted 1 year ago

Hello, Thanks for sending your review to us. We are happy to confirm that our returns policy allows unwanted and unused items to be returned back to us within 30 days of receipt of the goods. The goods must then be returned to us within 40 calendar days after receipt of the good. If you need to raise a return against your order, you can view our return information on our website here: https://www.powertoolworld.co.uk/returns-refunds Kind regards - PTW

Posted 1 year ago

“Their Standard of 12-18 months ago has declined”

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Posted 1 year ago

Hello Margaret, Thanks for your review with us. We apologise that our service did not meet your expectations. Providing a high standard of service to all our customers is a top priority for us. We understand you are in contact with our Customer Support Team, and we are eager to resolve any issues you may be experiencing. If you can continue to liaise with us that would be perfect. Kind Regards - PTW

Posted 1 year ago

“Have said they can't warranty the tool meaning there speedy deliver and good price are somewhat pointless”

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Posted 1 year ago

Hello Emily, Thanks for leaving a review with us. We're sorry you were having difficulty registering your tool for warranty. As standard, the manufacturer gives you a 1 year warranty and the option to register your tools for a few additional years after this. Upon investigating this, you had liaised with our Customer Service Team past the standard 1 year however we received no further contact for you. If you still need assistance, please continue to speak with our Customer Service Team. You can find out contact details here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“I can’t fault Power Tool World for the ease of shopping, delivery time etc., and the DeWalt circular saw is exactly what it should be of course. However, when a package arrives with the bare machine poking out through a hole in the box this is not at all what I expect from a supplier. I completely accept that this is almost certainly a ‘damage in transit’ issue, and not (hopefully) how it left the store! Come on though guys, at least package a tool so it can survive the journey! In this instance there was no actual damage to the fence, which was the bit poking out, but this was purely by luck.”

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Posted 1 year ago

Hello Sean, Thanks for leaving a review with us. We are truly sorry to hear of the way your order arrived to yourself. We do go through quality control at every stage of our packing and despatching process however damage during transit is never welcomed. Necessary steps are taken by us to be as environmentally friendly as possible but we will of course raise this feedback for you to ensure future steps are made for this not to happen with our courier. Kind Regards - PTW

Posted 1 year ago

“Would have been higher rated if they didn’t use DPD as their delivery company”

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Posted 1 year ago

Hello, Thanks for leaving a review with us. We apologise that our delivery hadn't met your expectations. Our courier delivers 97% of our parcels successfully on a next working day delivery and we can see they had attempted delivery at your property within your delivery window. If you would like to discuss this further, you can contact our Customer Service Team who are on hand and happy to help - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Good effect service and delivery.”

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Posted 1 year ago

“Website easy to work with. Pretty disappointed with the radio. £155 and it says a 6ah battery will last 20hrs. And a 3 9.5, but a 5ah won’t last 5, so be prepared to need 2 batteries if you want your radio to last a normal working day over volume 10. Apart from the runtime the radio itself is great.”

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Posted 1 year ago

“Speedy dispatch”

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Posted 1 year ago

Hello Mark, Thanks for leaving a review with us. We are really glad to hear you are happy with the timeframe in which you received your delivery, this is something we do work on as a company to be able to fulfil all next day requested orders. If you would like to get in contact with us you can do so here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Top service 👍👍”

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Posted 1 year ago

Hello, Thanks for leaving a review with us, We are glad to hear you are happy with our service and we love to hear customer feedback as this helps us to improve as a business. If you have any queries and wish to contact us you can do so here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Recently bought a 18v Makita Brad nailer. Wasn’t working when arrived. Obviously not power tool worlds fault but after reading lots of reviews. Decided the to just return rather than swap for a new one. (Still in my 14 day return period) they have asked for videos of machine not working to be able to send me a prepaid return ticket. Now they are saying money will only be reimbursed if they find a fault.(still in my return period) all reviews are saying they have had same issue on trust pilot. So now currently waiting to see if I get reimbursed. If so will buy again. If not would advise to stay clear. If reimbursed I would give 4 star if not then clearly a 1 star and £400 out of pocket”

Helpful Report

Posted 1 year ago

Hello Cory, Thanks for leaving a review with us. We are truly sorry you received an item that no longer is working as expected. We do provide a 14 day returns window for all orders incorrectly purchased or no longer wanted. With your product being reported as not working, we try to complete as much of the investigation as possible prior to your return so we can action this as a priority for you. A free-of-charge return label was sent to you to get this returned for a full refund. Once we receive this back with us, our Technical Team will process this for you. If you require any further help from us you can contact us here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Very easy to order / use the website. Price of materials purchased was great compared to others. Package was of a good standard. Disappointment was the late delivery, and I completed order had to make a call on both the issues?”

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Posted 1 year ago

Hello, Thanks for leaving a review with us. We are truly sorry that your item never arrived, unfortunately we had a stock descepancy within our warehouse and the item was refunded back to you as a priority. If you would like to contact us further you can do so here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“I am quite satisfied with your Company but your choice of courier needs urgent review. I asked for the package to be left by the gate, but it was thrown over the gate and landed on the concrete path. Fortunately the contents were not fragile and were undamaged but it could have turned out badly. This would deter me from ordering from you in the future.”

Helpful Report

Posted 1 year ago

Hello Kay, Thanks for taking the time to let us know about your recent experience. We are truly sorry our courier has handled your parcel this way. This is something we never wish to hear and your feedback is invaluable to us. It has now been reported to our courier that this has happened and this will help prevent parcels from being handled in this way for our future customers. We do hope the items you bought from us are up to standard for you and if you have any issues, please get back in touch with us. You can contact our Customer Service Team here - https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 1 year ago

“Tools all arrived unboxed or, if boxed then not in original Dewalt packaging. Not sure what this implies, but didn’t fill me with huge confidence. One item had to be returned for exchange as it was damaged, probably in transit.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sending in your review to us. We are saddened to hear that one item had arrived damaged. Whilst both ourselves and our courier take every precaution in packaging and handling our customer’s parcels, sometimes things can go wrong. We would like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. Occasionally some products are supplied in bulk & packaged in our warehouse. Upon investigating, a free-of-charge return label was provided to you and a replacement was actioned at your request. We were glad we could resolve this for you. If you need any further assistance, please do not hesitate to contact our Customer Support Team who are on hand to help. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 1 year ago

“Good price but took far too long to arrive.”

Helpful Report

Posted 1 year ago

Hello, Thanks for leaving a review with us. We're glad to hear the price was right for you however apologise that your order took longer than expected to arrive. Upon investigating it seems you had placed your order on a standard delivery. Your order was successfully delivered within the requested timeframe to your address. We do offer a selection of different delivery methods which maybe more suitable. You can find these listed on our website here: https://www.powertoolworld.co.uk/delivery If you need any further assistance, please do not hesitate to contact our Customer Support Team who are on hand to help. Kind regards - PTW

Posted 1 year ago

“Good speedy delivery and exactly what I ordered. The downside was that it wasn't packaged very well and box was open when delivered!”

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Posted 1 year ago

“I will be shopping local, very similar price and can take back to store if an issue.”

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Posted 1 year ago

“Tool was advertised cheap which was fine.It was needed for a job and supposed to be delivered in3days max.took a week received no updates and the company phone line was out of order.”

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Posted 1 year ago

“The plainer was delivered quickly, however I subsequently ordered a battery and it still hasn't arrived. I've just been told it'll be in the 14th. Not very happy at all.”

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Posted 1 year ago

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