Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Very happy with mower but the promotion that was supposed to give a spare battery for Maketa tools did not happen waited patiently for free battery got code then nothing it did say that you’d have to wait a month for battery to arrive but it’s been nearly two months any chance power tool world can sort this out .”

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Posted 1 year ago

Hello Jean, Thanks for leaving a review with us. We are truly sorry to hear you are still awaiting the Makita battery from the promotion they offer; one of our customer service agents emailed you for further information, if you can please liaise with them they are more than happy to help, if you do not receive this, please contact us below. You can contact us here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 1 year ago

“postage took a while”

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Posted 1 year ago

Hello Toby, Thanks for leaving a review with us. We are truly sorry it took longer than expected to receive your parcel, this is never something we wish to hear. Looking into this for you, we can see you placed this over a weekend. In-line with your delivery method selected, this was dispatched the Monday and delivered Tuesday for you. We do hope for all our parcels to be sent out as quickly as possible for our customers and will keep pushing to make sure we provide the best service. If you wish to contact us further about this, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 1 year ago

“The order process and dispatch time were very good. It is just a shame the product does not stand up to the high standards of the vendor.”

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Posted 1 year ago

“Delivered quickly, and helped to get it returned 1st time.”

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Posted 1 year ago

“Good delivery would recommend them.”

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Posted 1 year ago

“Not the fault of Power tool world but shocking poor quality of Dewalt”

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Posted 1 year ago

“My 'complaint' is that the delivery firm wound up going to the wrong address whilst I was waiting in for the aforesaid delivery. Imagine my utter surprise when I received an email saying that your driver had turned up to my place, but I was out! Absolute nonsense! To add insult to injury, in the email telling me that I was 'out', a picture was attached showing a shot of a front garden that I hadn't got a clue as to where it had been taken! Now come on - with all the technology around today, whether via a tablet, smartphone or even a laptop, not to be able to find my postal address is a joke! I've only been living here for 30 years! Luckily, I spoke to a very helpful lady at Power Tool World, who re-directed your driver to where I do actually live. To use that well-known phrase, it's hardly rocket science, is it?”

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Posted 1 year ago

Hello Terry, Thanks for leaving a review with us. We apologise for the issues you had with receiving your order. This is never something we wish or like to hear and are keen to prevent this from happening again. The feedback left will of course be liaised with our courier and an investigation raised as to what happened so this does not happen again for any of our customers. We are however glad that you got through to our Customer Service Team and this was then resolved. If you wish to liaise with us further about this, you can contact us here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 1 year ago

“Items were delivered on the porch. If the neighbour did not spot this the tools would have been stolen.”

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Posted 1 year ago

Hello, Thanks for leaving a review with us. We sorry that your delivery wasn't carried out as expected. Our courier is under strict policy to ensure a safe and acceptable delivery is made every time. This is not something we ever wish to hear or see happen and we will of course raise the issue and feedback to our courier to make sure this does not happen again. Kind Regards - PTW

Posted 1 year ago

“THE ONLY ISSUE I HAD WAS THE POOR PACKACHING,THE MAKERS BOX HOLDING THE ROUTER WAS INTACT.”

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Posted 1 year ago

Hello, Thanks for leaving a review with us. We're sorry to hear that you were unhappy about the packaging of your order. There is a fine line between provided too much and too little packaging when considering the effects excess packaging has on the environment. With the feedback you had originally provided us with, we are now able to package these more securely. If you wish to liaise with us further on this, you can contact our Customer Service Team here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“This would have been Avery good if not for DPD who are useless and told me I wasn’t home when I was. In fact I was sitting in my van in the car park when they tried to deliver the item guess what, no DPD van !”

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Posted 1 year ago

Hello Michael, Thanks for leaving a review with us. We apologise that your parcel did not arrive on it's first delivery attempt. This is not something we ever like to hear. Looking into this we can see you contacted our Customer Service Team to investigate this for you and see the parcel was delivered shortly after. We can only apologise for the delay in our courier service. Our courier deliver 97% of orders on a next working day. If you wish to liaise further regarding this, you can do so here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Delivered quickly but box was. Opened”

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Posted 1 year ago

Hello Ian, Thanks for leaving a review with us. We are truly sorry your parcel arrived open. It's never welcomed to hear a parcel was open and damaged in transit. We can see you liaised with us on this, and a refund was actioned for what had happened. We're glad that we could resolve this for you and that you were happy with the outcome. If you wish to contact us further regarding this, you can of course do so here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“It would be great if PTW could change the policy for returns accepting even opened and tested tools within certain period like 30 days.”

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Posted 1 year ago

Hello, Thanks for sending your review to us. We are happy to confirm that our returns policy allows unwanted and unused items to be returned back to us within 30 days of receipt of the goods. The goods must then be returned to us within 40 calendar days after receipt of the good. If you need to raise a return against your order, you can view our return information on our website here: https://www.powertoolworld.co.uk/returns-refunds Kind regards - PTW

Posted 1 year ago

“Their Standard of 12-18 months ago has declined”

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Posted 1 year ago

Hello Margaret, Thanks for your review with us. We apologise that our service did not meet your expectations. Providing a high standard of service to all our customers is a top priority for us. We understand you are in contact with our Customer Support Team, and we are eager to resolve any issues you may be experiencing. If you can continue to liaise with us that would be perfect. Kind Regards - PTW

Posted 1 year ago

“Have said they can't warranty the tool meaning there speedy deliver and good price are somewhat pointless”

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Posted 1 year ago

Hello Emily, Thanks for leaving a review with us. We're sorry you were having difficulty registering your tool for warranty. As standard, the manufacturer gives you a 1 year warranty and the option to register your tools for a few additional years after this. Upon investigating this, you had liaised with our Customer Service Team past the standard 1 year however we received no further contact for you. If you still need assistance, please continue to speak with our Customer Service Team. You can find out contact details here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“I can’t fault Power Tool World for the ease of shopping, delivery time etc., and the DeWalt circular saw is exactly what it should be of course. However, when a package arrives with the bare machine poking out through a hole in the box this is not at all what I expect from a supplier. I completely accept that this is almost certainly a ‘damage in transit’ issue, and not (hopefully) how it left the store! Come on though guys, at least package a tool so it can survive the journey! In this instance there was no actual damage to the fence, which was the bit poking out, but this was purely by luck.”

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Posted 1 year ago

Hello Sean, Thanks for leaving a review with us. We are truly sorry to hear of the way your order arrived to yourself. We do go through quality control at every stage of our packing and despatching process however damage during transit is never welcomed. Necessary steps are taken by us to be as environmentally friendly as possible but we will of course raise this feedback for you to ensure future steps are made for this not to happen with our courier. Kind Regards - PTW

Posted 1 year ago

“Would have been higher rated if they didn’t use DPD as their delivery company”

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Posted 1 year ago

Hello, Thanks for leaving a review with us. We apologise that our delivery hadn't met your expectations. Our courier delivers 97% of our parcels successfully on a next working day delivery and we can see they had attempted delivery at your property within your delivery window. If you would like to discuss this further, you can contact our Customer Service Team who are on hand and happy to help - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Good effect service and delivery.”

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Posted 1 year ago

“Website easy to work with. Pretty disappointed with the radio. £155 and it says a 6ah battery will last 20hrs. And a 3 9.5, but a 5ah won’t last 5, so be prepared to need 2 batteries if you want your radio to last a normal working day over volume 10. Apart from the runtime the radio itself is great.”

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Posted 1 year ago

“Speedy dispatch”

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Posted 1 year ago

Hello Mark, Thanks for leaving a review with us. We are really glad to hear you are happy with the timeframe in which you received your delivery, this is something we do work on as a company to be able to fulfil all next day requested orders. If you would like to get in contact with us you can do so here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

“Top service 👍👍”

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Posted 1 year ago

Hello, Thanks for leaving a review with us, We are glad to hear you are happy with our service and we love to hear customer feedback as this helps us to improve as a business. If you have any queries and wish to contact us you can do so here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 year ago

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