Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Good delivery and price of product but could be a bit clearer on the description of the Makita Vacuum.”

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Posted 1 year ago

“service good price good £20 cheaper on ebay”

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Posted 2 years ago

“Decent service”

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Posted 2 years ago

“Ordered mak pac 3 cases when they arrived a day later had stickers of what was originally in there twin drill sets description new cases no inlays which I wanted for existing tools”

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Posted 2 years ago

Hi Christopher, Thank you for taking the time to leave your review, we value all customer feedback. The Makita 821551-8 Makpac Connector Case Type 3 does not include a moulded inlay as standard, these items are sold seperatly. Please find a link to our website below; https://www.powertoolworld.co.uk/accessories/tool-box-inlays-trays We are aware that some Macpac cases may still have stickers detailing what products were previously included - this is stipulated on our website. Kind regards - PTW

Posted 2 years ago

“The items did arrive. 24hrs late and with minutes to spare before I had to go elsewhere and buy them on the fly. I emailed the company as they were late but I didn't get a reply until after they were delivered. There was no late notice or anything like that. My guess is they didn't upgrade the postage to "next business day" Nice and polite response but that wouldn't have helped if they were too late for their intended use. Will order from these again but mindful they might not deliver on time so any time sensitive stuff will be ordered elsewhere.”

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Posted 2 years ago

Hi Michael, Thank you for taking the time to leave your review, we value all customer feedback. We're sorry to hear that your order was delayed. As a business, we pride ourselves on being able to provide all our customers with flexible delivery options which is why we're able to offer next working day delivery to UK mainland and Northern Island customers as long as the order is placed before 7 pm. More details surrounding our delivery options can be located below; https://www.powertoolworld.co.uk/delivery/ As you can appreciate, when items travel through the transport network there can occasionally be delays. Our next working day delivery service is not guaranteed. However, over 97% of our orders are successfully delivered the next working day. Kind regards - PTW

Posted 2 years ago

“There was a delay in receiving my parcel but was kept informed when it would be delivered”

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Posted 2 years ago

“had offer of next working delivery for free but didn't arrive for 3 days,so was disappointed as needed the purchase immediately,if the above would of happened more stars would of been awarded”

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Posted 2 years ago

Hi Jeff, Thank you for taking the time to leave your review, we value all customer feedback. We have checked your order and can see it was placed with standard 1-3 working day delivery. For future reference, we offer free next working day delivery for orders over the value of £50 as long as the order is placed before 19:00, and the discount code BFEX is selected. If you have any further questions, please visit our website; https://www.powertoolworld.co.uk/delivery/ Kind regards - PTW

Posted 2 years ago

“Bought a cordless dewalt nail gun , I was aware it came in a plain box but was surprised that it didn’t come with any paperwork whatsoever, I would have thought it should have come with safety instructions at least , I did email and was sent a pdf set of instructions”

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Posted 2 years ago

Hello, Thank you for taking the time to leave your review, we value all customer feedback. Please accept our apologies that no operators manual was included, this is very unusual. Our customer support team would have provided a PDF copy so you had all of the information required for set up, so you could start using the product immediatly without having to wait for a paper copy to arrive in the post. If you would like a papercopy, please let us know and we will ensure one is posted out. Kind regards - PTW

Posted 2 years ago

“I contacted them regarding the manual and they sent me an online link for the manual”

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Posted 2 years ago

“My purchase arrived quickly.”

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Posted 2 years ago

“The tool is great however I paid £10 for next day delivery before 10am and it did not turn up until 2 days after I ordered! I would like a refund of the delivery fee”

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Posted 2 years ago

Hi Tyler, Thank you for taking the time to leave your review, we value all customer feedback. We’re sorry that your order hadn’t arrived when you had expected this. We can understand the inconvenience this had caused you. We can’t see that you had reached out to us to discuss this so we had tried to call you today but there was no answer. We’ve spoken with DPD and they had confirmed that there had been a delay within their network which caused your order to be delivered later than expected. This isn’t the usual service we expect from DPD and due to this, we have refunded your full delivery cost back to you. If you have any further queries, please don’t hesitate to reach out to our dedicated Customer Support Team who will be happy to help. https://www.powertoolworld.co.uk/contact/ Kind regards – PTW

Posted 2 years ago

“Delivery was excellent. However I was surprised that the nail gun was an open box item - hence the 3* rating. This was not mentioned anywhere.”

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Posted 2 years ago

Hi Peter, Thank you for taking the time to leave your review, we value all customer feedback. Yes, we do look to package some items in our custom made packaging. This is to ensure, as best possible, that the items are secured sufficiently to limit the risk of damage as items travel through the transport network. If you have any further questions, please contact our dedicated customer support team; https://www.powertoolworld.co.uk/contact/

Posted 2 years ago

“Very quick delivery, but ignored my request for a proper invoice, hence the middling rating!”

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Posted 2 years ago

Hi Patrick, Thank you for taking the time to contact us with your question, we value all customer feedback. We can see that you contacted us on Friday 25/02/2022 to request a copy invoice. Our offices are open Monday to Friday so we were unable to respond to your request until Monday 28/02/2022. At this point, we provided you with the invoice as requested. If this was not received, please let us know and we will gladly reissue it. Thanks - PTW

Posted 2 years ago

“Quick delivery. Let’s see how they are when I call up in regards to the router not working”

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Posted 2 years ago

Hi Jon, Thank you for taking the time to leave your review, we value all customer feedback. We have responded to your separate product review to advise you of the steps to take to follow Trends warranty process. If you have any questions, or require further assistance, please let us know.

Posted 2 years ago

“Quick response to my order , however the delivery company dpd failed to deliver and returned item back to power world. Awaiting a refund at the moment. A good company let down by the carrier”

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Posted 2 years ago

Hi Angus, Thank you for taking the time to leave your review, we value all customer feedback. We're sorry to hear that there has been an issue with your delivery. We take matters such as this very seriously which is why a detailed investigation is always carried out, and when necessary, feedback provided to our courier DPD. We can see that your refund was processed on 11/02/2022. If you have any issues in the future, or require further assistance, please contact our dedciated customer support team; https://www.powertoolworld.co.uk/contact/ Thank you for purchasing with Powertool World.

Posted 2 years ago

“Power Tool World we’re helpful enough in the return of the item however it was back with them 3 days ago and I’m still waiting for a refund!”

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Posted 2 years ago

Hi Angela, Thank you for taking the time to leave your review, we value all customer feedback. We're pleased to confirm that your refund has now been processed. Please accept our apologies that we were out of stock of the item so could not issue a replacement.

Posted 2 years ago

“Initial service very good”

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Posted 2 years ago

“very good price but delivery was naf”

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Posted 2 years ago

Hello, Thank you for taking the time to leave your review, we value all customer feedback. We're sorry to hear of the issues you have faced with your delivery. We take matters such as this very seriously which is why a detailed investigation is always carried out. Upon review, we can see that your order was placed on 10/01/2022 selecting the next working day delivery. However, there does appear to have been delays meaning your delivery did not arrive until 13/01/2022. Please accept our apologies for any frustration caused. Please rest assured, this is not the level of service we aim to deliver. We can assure you issues such as this rarely happen. We have arranged for your next day delivery charge to be refunded. If you have any issues in the future, please contact our dedicated customer support team; https://www.powertoolworld.co.uk/contact/

Posted 2 years ago

“slight delay in delivery, covid, Xmas hols all to blame, - shouldn't happen again.”

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Posted 2 years ago

Hi Martin, Thank you for taking the time to leave your review, we value all customer feedback. We’re sorry to hear of the delays you have faced with your order. Please rest assured, we take matters such as this very seriously which is why a detailed investigation is always carried out. Upon review, we can see that your order was placed on 29/12/2021 at 9:58 PM (after our 7:00 PM order cut-off) using standard 1-3 working day delivery. During the holiday period, our delivery times were updated on our website confirming that any orders placed before 7:00 PM on 30/12/2021 selecting standard 1-3 working day delivery had an estimated arrival date of 05/01/2022. However, at this time we were also experiencing a large volume of customer orders which did slightly delay shipping for our customers for a very short period. We can see your order arrived on 06/01/2022 meaning your order arrived 1 working day after we estimated. Please accept our sincere apologies for any frustration caused. If you have any issues in the future, please contact our dedicated customer support team; Contact Us | Powertool World

Posted 2 years ago

“I find the saw difficult to control to make a clean cut, also a lot of the sawing energy goes up into my elbow making it painful to use over time.”

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Posted 2 years ago

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