Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.84

4.8 Rating 43,461 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

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“Well, to be totally honest, the service and the product are second to none! Really excellent! We could all do with better pricing but that’s life ! And your prices are very competitive so 10 out of 10 I will be back! Best regards”

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Posted 25 minutes ago

“The battery was shipped a little later than the offer, but the delay was minor. Well packed, delivered without problems.”

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Posted 1 hour ago

“Good price”

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Posted 1 hour ago

“Very good”

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Posted 2 hours ago

“Great products at fair prices. However, I feel the postage costs are high which make them less competative.”

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Posted 3 hours ago

“Very happy, no issues”

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Posted 3 hours ago

“fast delivery thanks”

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Posted 4 hours ago

“Great price and quick delivery of a great product.”

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Posted 6 hours ago

“Placed order few weeks ago, had email to say dispatched, DHL said they have cancel request on there system, trying to get hold of this company is difficult, no replies to email, phones just keep ringing... now waiting on what to do next..”

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Posted 10 hours ago

“Had some difficulties with delivery but got it still in good time. Good tools and good customer service.”

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Posted 10 hours ago

“Great service and delivery on time and great product would highly recommend them”

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Posted 14 hours ago

“This is the second time we have purchased a Makita product from them and they are now our preferred supplier.”

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Posted 14 hours ago

“Hi Guys, Sorry to be critical but when I repeatedly tried to complete the return template to return the cutter for the above reason, it wouldn't send. So after trying several times to complete the, on line returns template, over a period I gave up and emailed you. You replied to my email in good time, saying that someone will contact me within 48hrs, When I was contacted by one of you help team, the guy said take a photo of the tool and email it to P.T.W. Unfortunately I struggled to do this. I can't actually remember if I did manage to send a photo or not, but it wouldn't show any detail if I did, (see above), therefore I gave up, exasperated that I couldn't use the tool as intended, and couldn't get any joy from P.T.W. to resolve the problem, because your correspondence system just stopped with no explanation. I know it is only a small, piddling order for an international operational concern such as yours, but that doesn't help me. On the other hand to me, it is a small, piddling problem, that is easy to sort out for any size of company with a customer satisfaction based ethos. Kind Regards, but disappointed Paul James”

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Posted 15 hours ago

Hi Paul, We’re really sorry for the trouble you had with the return process and the subsequent lack of clear contact. This isn’t the experience we aim to provide. We’ll review our returns flow and communication to prevent this from happening again. We will be in touch directly to get this resolved. Thank you for letting us know, and apologies again for the frustration. Kind regards, Power Tool World Team

Posted 11 hours ago

“Rubbish delivery service Very frustrating”

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Posted 1 day ago

Hello Simon, We’re really sorry about the delay and the hassle with the delivery. This isn’t the experience we want for our customers. We’ll look into what happened with the delivery and work on improving timing and communication. Thank you for letting us know. Kind regards, Power Tool World

Posted 11 hours ago

“Parcel arrived within a couple of days competitive price and great service”

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Posted 1 day ago

“Great service, reasonable price for the DeWalt saw table. Fast delivery.”

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Posted 1 day ago

“Awesome company quick shipping and quality of products”

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Posted 1 day ago

“First class service 🙌”

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Posted 1 day ago

“Excellent service, very straightforward to buy online, delivery was super quick, very happy”

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Posted 1 day ago

“Over the years I’ve purchased around 8 Makita tools and the service provided has been excellent. Also, the delivery provider they use have always been within the 2hr slot that they’ve specified.”

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Posted 1 day ago

Power Tool World is rated 4.8 based on 43,461 reviews