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Power Tool World Reviews

4.9 Rating 37,269 Reviews

97 %

of reviewers recommend Power Tool World

Company Reviews

Product Reviews

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I placed the order it didn't say it was a made up kit. So declined from Makita a free battery 1x BL1850B (632F15-1). Could have purchased from another dealer and received the free battery. Power Tool World did offered to take it back, but I had already tried out the tool. Thank you for taking part in the Makita Free Gift promotion, your application for your 1x BL1850B (632F15-1) has been declined, for the following reason; Dealer made kits are not applicable/do not qualify”

Posted 2 weeks ago

Hello Keith, Thanks for leaving a review with us. We apologise that your redemption was declined by the manufacturer. We can understand the concern this may have caused you. Upon investigating this, we can see you liaised with our Customer Service Team and were advised this product is a dealer kit we make and does not apply for the redemption. It's important to us to ensure our listings are as up-to-date and accurate as possible and this information is shown on the product page on our website. If you wish to liaise with us further to discuss this, you can find our contact information on our website here: https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 week ago

“The status of my order was Picking for nearly 72 hours. Not enough Staff? Customer Service very slow to respond to emailed query regarding battery charger. Not enough Staff? Ultimately decided to throw away charger that was clearly faulty and go elsewhere.”

Posted 2 weeks ago

Hello Margaret, Thanks for sending in your review to us. We apologise that the speed of the service we provided hadn’t met your expectations. Upon reviewing your order, we can see that this was picked, dispatched, and delivered within your chosen method of delivery. We can also see that all communication received by our Customer Support Team was responded to within 48 working hours. It is important to us that all our customers have a prompt delivery of their order and receive customer service they can rely on. We would like to take this time to thank you for providing your feedback to us to help improve our service. A free of charge label was provided to return your charger back which had developed a fault during use. If you still need to return this, please continue to liaise with us and one of our Customer Support Team will be happy to help. Kind regards - PTW

Posted 2 weeks ago

“The sabresaw is very hard for the batteries to be inserted. Think there may be a fault in the product”

Posted 1 month ago

Hello Bradley, Thanks for your review with us. We are truly sorry to hear you are having issues with the tool and batteries purchased. Upon looking into this we can see our Customer Service Team contacted you to discuss this further. If you can please continue to speak with us we will be more than happy to help. Kind Regards - PTW

Posted 2 weeks ago

“unacceptable late delivery in unsealed retail box”

Posted 1 month ago

Hello Julian, Thanks for leaving a review with us. We are truly sorry in the delay in receiving your order. Looking into this we can see this was ordered over the weekend and delivered as expected the next working day. We would like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. Occasionally some products are supplied in bulk & packaged in our warehouse, looking at the POD this should have been wrapped again in one of our boxes for transit and can only apologise and raise this for you. If you wish to contact us further to discuss this, you can do so here and our Customer Service Team will be on hand to help - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 2 weeks ago

“After getting in touch with them about the issue the day after i received it was asked a couple of days later to do a video of it in use because they and Bosch needed proof and have heard nothing after a week”

Posted 1 month ago

Hello Les, Thanks for leaving a review with us. We are truly sorry you are having issues with your Bosch product. We can see you liaised with our Customer Service Team and a free-of-charge return was actioned for you and a refund authorised upon return. If you can please continue to liaise with us we would like to get this resolved for you, you can do so by contacting us here - https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 1 month ago

“Delivery should be next day and delivery was after 5 days”

Posted 1 month ago

Hello Tadas, Thank you for leaving a review with us. We apologise that your order hadn't been delivered when expected. We understand the importance of prompt deliveries and that this didn't meet your expectations this time around. With your feedback provided, processes have been put in place to prevent this from happening in the future. If you wish to liaise with us further about your delivery, you can do so here via our website: https://www.powertoolworld.co.uk/contact Kind Regards - PTW

Posted 3 weeks ago

“Still haven’t received my package and it has been two weeks now since I ordered it”

Posted 2 months ago

Hello Jamie, Thanks for leaving a review with us. We apologise that you've not received your order as expected. Upon looking into this it does appear to have got stuck in our courier's delivery network due to an address discrepancy. Our Customer Service Team have emailed you for further information. If you can please continue to liaise with us we can get a resolution for you. Kind regards - PTW

Posted 2 months ago

“Parcel went missing. Process to resolve took far too long and my emails were eventually ignored/not replied to. Had to escalate via Paypal to get resolved and receive my money back.”

Posted 3 months ago

Hello Christopher, Thanks for sending in your review to us. We apologise that our courier did not deliver your parcel as expected and that the investigation took longer than you would have preferred. Whilst we understand the frustration caused by missing parcels and the time passed, both ourselves and our courier need to carry out a thorough investigation. This is to ensure we can provide a suitable resolution and set things in motion to prevent the same from happening in the future. Our courier’s investigation had come to a conclusion and a refund was provided to you in full via your payment method. If you need any further assistance, please do not hesitate to contact our Customer Support Team who are on hand to help. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 3 months ago

“Asked to return it with no response. Came with a couple of things missing”

Posted 3 months ago

Hello Scott, Thanks for leaving a review with us. We value all our customer’s feedback. We are sorry that you had not received a response from us. Our Customer Support Team had responded to you within 24 hours of receiving your original email. We have sent a further email to you to ensure we can resolve your issue as best as possible. We look forward to hearing back from you soon. Kind regards – PTW

Posted 3 months ago

“One of the batteries is a doa and not very useful help from ptw cust services, I have only ever had 2 doa bosch batts in 15yrs!! And to say its a faff to get this changed over under a week old is a nightmare, i may just chose to not deal with ptw (cg fixings) after this fiasco, I have been loyal to them for yrs and they shun folk like they have!! Disgusting”

Posted 3 months ago

Hello Simon, Thanks for sending in your review to us. We apologise that you are unhappy with our returns process. It is never welcomed when something does not work as it should and we value our customer's feedback. Upon investigating this, our Customer Support Team had sent you a free-of-charge return label to get your faulty product back to us. We are still waiting for your item to be returned to us for a replacement. If you are needing a new label, please continue to liaise with us and let us know so we can get this arranged for you as a priority. Kind regards – PTW

Posted 3 months ago

“I ordered a Makita impact driver. I expected a new product in original packaging. I received the impact driver in a plain white box with two scrappy pieces of bubble wrap offering no protection whatsoever. Because of this it appeared it was either a return or ex demo. Having spoken to the customer service team they assured me that this was a new unit, and this is how they supply product if the customer purchases a body only. I suggested that if this was the case then they should make it clearer on their website. Their response was that they do not have to! This is probably because if they did nobody would purchase them! I still find it hard to believe that Makita, who probably spend millions on product packaging, conformance, environmental and approvals allow them to simply take their product and send it out in a plain white box with a couple pieces of bubble wrap - But apparently, they do! Shame on you Makita. I have given a 2 as i believe they are no being up front about what they are selling.”

Posted 3 months ago

Hello Steve, Thank you for your review. We would firstly like to apologise that your order arrived not as expected. Being clear for our customer is one of our top priorities and your feedback on this is invaluable to us. We would like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. Occasionally some products are supplied in bulk & packaged in our warehouse. There is a fine line between provided too much and too little packaging when considering the effects excess packaging has on the environment. With the feedback you had originally provided us with, we are now able to package these more securely. If you have any issues with your product purchased, please do get in touch with us as our Customer Support Team are on hand to help. You can find our contact information below: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 2 months ago

“As a repeat customer I was really p!ssed off to see the price of my item reduced by £50 two days after delivery! So much for loyal customers ordering early.”

Posted 3 months ago

Hello, Thanks for sending in your review to us. We apologise that you are unhappy with the price of your recent purchase. Our website prices are live and subject to change at any time. This is because we actively price compare against our competitors and can increase and decrease based on our stocking levels. We do this to ensure we are providing our customers with the best price possible at the time of ordering. If you need any further assistance, please do not hesitate to contact our Customer Support Team who are on hand to help. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 3 months ago

“Tried to track order, couriers app said returned, tried contacting Powertool world but message saying phone system was down. Emailed but the following day had an email advising of refund. Eventually via live chat contacted Powertool world to be told that I couldn’t reorder at the same price. Went elsewhere and got the tool next day.”

Posted 3 months ago

Hello Allan, Thanks for your review. We are sorry to hear of the experience you have had. This is not something we want our customers to go through. Having looked into this, it looks like the parcel had been returned back to us in error by our courier. We apologise this happened and have fed this back to them to try and prevent this happening in the future. Our Returns Team had issued a full refund upon receipt of the items however we're sorry to hear that the prices had changed when you went to re-order. We are keen to make this right for you so we have contacted you via email. If you have any further questions, please do not hesitate to respond back to us. Kind regards – PTW

Posted 3 months ago

“No communication when an item arrived broken, the refiund request wasclosed without explanation”

Posted 3 months ago

Hello Ben, Thanks for sending your review into us. We apologise that your item had arrived in a damaged condition. We are keen to resolve this for you. One of our Customer Service Agents had emailed you shortly after your return request was raised as we wanted to arrange a free-of-charge return on this but needed additional information from you. We didn’t hear back from you after this. We have sent a further email to you so we can pick up where we were and continue the process. Please continue to liaise with us so we can resolve this for you promptly. Kind Regards – PTW

Posted 3 months ago

“Received a faulty battery and has taken ages to get everything sorted - ver slow customer service Disappointed as I’m still down a battery”

Posted 3 months ago

Hello Jack, Thanks for sending in your review to us. We apologise that you felt our replacement process was not up to speed. Upon reviewing this, we can see we received your faulty item back with us on the 16/01/2024 after a free of charge return label was sent to you. Our Technical Team had actioned a replacement to you and this was delivered within 2 days. Please rest assured that our service is usually quicker than this however we had an increased number of customer contact during the festive period. We would like to thank you for your patience whilst we communicated. If you need any further assistance, please do not hesitate to contact our Customer Support Team who are on hand to help. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 3 months ago

“Ordered as per web site stating all orders would be delivered prior to Xmas Three times DPD failed to attempt delivery ! I contacted DPD to ask why they had failed on three occasions and was told they would deliver the Wednesday after Xmas this was a week later !! I contacted power tool world and cancelled the order Will not order from them again due to there delivery company ! Still waiting the refund when they received the item prior to Xmas ! AVOID until they get a decent delivery company”

Posted 4 months ago

Hello Steve, Thanks for leaving a review with us. We apologise that your order had not arrived when you had expected it to. Our courier delivers 99.1% of our parcels successfully on a next working day delivery. We are saddened to hear that this did not happen on this occasion. Upon investigating this, we can see that you have liaised with our Customer Service Team and we have issued you with a refund for your order as required. We value your feedback as this helps us to provide a better service for our customers. If you need to get in touch with us, you can find our contact information on our website here: https://www.powertoolworld.co.uk/contact Kind regards - PTW

Posted 2 months ago

“The listing is inaccurate and therefore misleading.”

Posted 4 months ago

Hi Martyn, Thank you for leaving us a review. We are sorry that you were unhappy with our product listings. Whilst being accurate in all that we do is a major priority to us here at Powertool World, sometimes mistakes can happen as we are only human! An agent from our Customer Support Team have emailed you to find out more information and to pin-point the issue you are raising so we can resolve this. We look forward to hearing back from you soon. Kind Regards - PTW

Posted 2 months ago

“Have purchased many things from PTW never had a problem, but this time they fell short”

Posted 4 months ago

Hello Neil, Thanks for sending in your review to us. We apoloigse that you're unhappy with your order from us. We're keen to get this investigated. Upon review we can see you have already contacted us via email. Please continue to liaise with us so we can look to offer a suitable resolution. Kind regards - PTW

Posted 2 months ago

“Advised of guide fence issue and repacked the tool. Was asked to unpack and take a photo of fence and a replacement was to be sent out to receive the next day. Waiting home for replacement to be told, as it should have been arriving, that the part isn’t available.I can only guess they wanted proof so told me a part was being sent just so I’d unpack and send the picture. Had to get another mitre saw elsewhere.Cost me a few days work before Xmas. I can’t see myself ordering from here in the near future.”

Posted 4 months ago

Hello, Thanks for leaving a review with us. We are sorry that your order arrived damaged. This is never expected and is disappointing to hear. Upon investigating, we can see that one of the Customer Support agents had been liasing with you about the issues you had been having. At the time of purchase there was a stock descepancy for the part required and due to this, a free of charge return was actioned to you along with a refund. We're do apologise that this cause inconvenience but we're glad that this is now resolved. Kind regards - PTW

Posted 2 months ago

“I bought a router from this company The screws for fastening the bush guide Were missing I emailed them and they said they would be in touch still have not heard from them not good service”

Posted 4 months ago

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Power Tool World is rated 4.9 based on 37,269 reviews