Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Expected Wednesday on next day delivery, never arrived. Had to chase up a number of times to be told it was still in the warehouse and apologised. Customer services were excellent but it took until Saturday to arrive.”

Helpful Report

Posted 1 week ago

“Fantastic tools and prices but don’t expect next day delivery I waited over a week just for 1 tool wouldn’t like spend a few hundred and have to wait that long for them to come”

Helpful Report

Posted 2 weeks ago

“The delivery is more then 7 working days Phone Customer service no one answered ,tried several days and time.”

Helpful Report

Posted 3 weeks ago

Good afternoon, We are sorry that you have not received your delivery. A member of our team has reached out to you this afternoon regarding this, as your order is showing as delivered. We’d really appreciate it if you could respond at your earliest convenience so we can investigate this with our courier and find a resolution for you. We also apologise for any difficulty you experienced trying to reach us by phone. During times of high call volume, some calls may regrettably be missed. For a quicker response, please feel free to contact us via email at help@powertoolworld.co.uk and we'll do our best to assist you promptly. Kind regards - PTW

Posted 3 weeks ago

“I bought a paslode nail gun from Powertoolworld because they offered next day delivery even on Fridays. I was in desperate need for the tool ASAP however having ordered it on a Thursday , I only received it on the next Tuesday. I was bitterly disappointed and irritated by this and even considered cancelling the order over the weekend. However I at least expected it to arrive Monday , which it did not. Will consider other websites when in need of something from now on”

Helpful Report

Posted 1 month ago

“I purchased an item with next day delivery. By 4pm the next day with no notification of delivery or dispatch I contacted power tool World to enquire where my chop saw stand was and explained that I was working away tomorrow and I needed it. I was told due to building works it was missed and would be dispatched for delivery the next day. I would get a discount voucher for my next order as an apology. I postponed my work by a day as I need the chop saw stand and just put it down to bad luck not bad service. However the next day the saw stand still did not arrive or any notification to say it would be delivered that day. I rang back at 4.45 and got the same basic story and would be there tomorrow. It did arrive the following day however despite losing a days work waiting for it not to arrive the previous day I also spent a week working bent over a chopsaw without its stand. I have not been offered any compensation as promised in the form of 15% off my next order as promised but instead I have been sent two "please rate your exsperice with a chance to win £20 off my next order. Really don't think they choose these honest reviews to receive prices or even read them for that mater. Come on power tool world sort it out. Happy shopping jon”

Helpful Report

Posted 1 month ago

“Order arrived 4 days late due to “the warehouse being reorganised” and the promised discount voucher never materialised. The product is fine & at a good price - but if your relying on tools by a set date, it worth noting…”

Helpful Report

Posted 1 month ago

“Had to wait for nearly two weeks for item due to warehousing issues then delivery was delayed by dhl.”

Helpful Report

Posted 1 month ago

“slow to dispatch. Took 5 working days to dispatch and delivered next day DHL. Much longer than stated on website.”

Helpful Report

Posted 1 month ago

“Trouble with warehouse delayed delivery. Then delivery lost by courier and had to fill out a form to get the items sent out again.”

Helpful Report

Posted 1 month ago

“Our order status suddenly changed and showed pending from their system! Then no show on original delivery day, we did get an email to apologise and explain they were doing some reorganising the company - I chased and eventually got a reply to say that they were not able to give me a delivery date now - I chased following day with the same answer this time an offer to refund but I needed the equipment I had ordered and paid for - so the following day we chased again - same answer! So I asked for contact with owners or managers and told they wouldn't be able to help. I had no option than to wait. In the mean time I as bombarded with sales emails offering me all sorts of deals - REALLY ! My goods arrived 5 days late ! My biggest fear (due to lack of any timeframe or dateline) was that the company was in dire financial trouble and unable to fulfil my order, hence my persistence. which was only met with fob off emails I was very relieved to see the delivery of my order and hope that they can learn lessons from this ? I am very surprised that they don't seem to have planned outage at all which may have a significant effect on customers There has been no offer of compensation for my troubles !”

Helpful Report

Posted 1 month ago

“I did order a tool with extra paid next day delivery. After 3 days of waiting i didn't even get parcel tracking number. I had to call them to find out, that my order is still at their warehouse”

Helpful Report

Posted 1 month ago

“Took over a week to arrive. I was told the builders had turned up to refurbish your building and orders were not going out on time. Not told at the point of placing an order that delivery would be well over the 2/3 days normally taken. Helpfully ladies on the phone did track my order down after several phone calls.”

Helpful Report

Posted 1 month ago

“Responding promptly to new customers should be one of the priorities.”

Helpful Report

Posted 2 months ago

Good morning, We’re sorry to hear about your experience. After checking our records, we haven’t been able to find any previous contact from you. If you could kindly email us at help@powertoolworld.co.uk, we’d be more than happy to assist you and resolve any issues as quickly as possible. Kind regards, PTW

Posted 1 month ago

“The packaging was poor - plastic/polythene stuck up with lots of plastic tape. Enviromnentally unfriedly and difficult to unwrap and dispose of. THe dlievery notifications said I had to be home for delivery as it needed a signature so I took half a day off work. Howeever, the PTW courier simply left int in my porch, coulfnt even be bothered ringing the doorbell. Overall very disappointing.”

Helpful Report

Posted 2 months ago

Good afternoon, We’re sorry to hear that you were not satisfied with the packaging of your order, and we appreciate you taking the time to share your feedback. Our branded bags are used to help protect smaller items during transit and are sealed securely for added safety. However, we apologise if the amount of tape used on this occasion felt excessive. Regarding delivery, all our parcels are dispatched using an NYN service, which requires someone to be present to accept the delivery. While the option to request a safe place is available to recipients, this should only be actioned at your discretion. We’re sorry that your order was left without your prior instruction and will be raising this with DHL for investigation. If there’s anything further we can help with, please don’t hesitate to get in touch. Kind regards, PTW

Posted 2 months ago

“Hello, I have ordered a Milwaukee M18 FUEL FJS-0 18v Cordless Brushless Top Handle Jigsaw Body Only. On website is says its coming with: 1x Blade, 1x Dust Extraction Adapter, 1x Dust Cover, 1x Splinter Guard, 1x Soft Shoe! I received just M18 FUEL FJS-0 18v, 1x Dust Extraction Adapter, 1x Soft Shoe the rest is missing! Very upset with purchase!”

Helpful Report

Posted 2 months ago

Good afternoon, We are sorry that you were missing items from your order. We regret that we were unable to assist with this as the issue was reported 91 days after the item was received. For further details on our returns and refunds policy, please visit: www.powertoolworld.co.uk/returns-refunds. If you have any additional questions, please don’t hesitate to reach out. Kind regards, PTW

Posted 2 months ago

“A pair of sawhorses was delivered damaged still waiting for a replacement seems to take forever was expecting to be able to be using by now, still haven’t heard when the replacement set is gonna come.”

Helpful Report

Posted 2 months ago

“It was my first time using power tool world - I ordered a Hikoki battery circular saw I needed for a particular job. The item wasn't dispatched for a number of days, though after a few days a generic email was sent out saying that all orders were taking longer than expected to dispatch. So after almost a whole working week, the saw was finally dispatched. If the saw had been delivered by the Friday, it would have arrived in time for the job I want to use it for. However, (and I understand that PTW don't have much control over the competence of their contracted couriers) the package was 'attempted' for delivery twice, but in couriers terms this generally means 'we couldn't be bothered to deliver your package'. This meant that the saw wasn't delivered until over a week after ordering, on the third 'attempt' by the couriers. By which time the particular job I'd intended to use the saw for had come and gone. In the intervening time before delivery, I had rang PTW and a nice lady told me that if I were to return the saw or refuse delivery (due to it arriving with me late) I would incur a admin/restocking fee from PTW - which I hardly see as fair customer service when it took them so long to get the saw to me. I suppose PTW could blame their courier for the late delivery, but as far as I'm concerned until I receive the product that I've bought, it's the sellers responsibility. So for this reason I'd probably not use Power Tool World again - on principle i'd very much resent being charged to return a product if it arrives with me too late, or isn't quite right.”

Helpful Report

Posted 2 months ago

Good afternoon, I truly apologise for the issues you experienced with the delay to your order. During our Flash Sale we experienced an unusually high volume of orders, which unfortunately led to longer processing times for some orders. I’m sorry that this then resulted in a further delay by the courier service. With regards to returning this for a refund, I wish to clarify that you would not be charged a re-stocking fee in this instance due to the fact it was dispatched late from ourselves. We have identified this as a training issue, and will be addressing this internally. Once again, we apologise for any inconvenience caused and truly appreciate your patience. We hope you’re satisfied with your order, but if there’s anything further we can do to assist, please don’t hesitate to reach out. Kind regards, PTW

Posted 2 months ago

“Great bit of kit only thing was it said next day delivery on website . Went to checkout and only had 2-3 day options which meant I was at work and had to have it put to a delivery point. Wish I paid an extra £10 to its tools who do give you next day delivery free. Had to do job with out it.Order on Friday came Tuesday.”

Helpful Report

Posted 2 months ago

“Great bit of kit but surprised it arrived with the awful packaging! No padding to stop tool being bashed about inside box and the external cardboard feel off its self prior to delivery. Disappointing.”

Helpful Report

Posted 2 months ago

“I ordered with power tool world because they had the best price for the item and delivery to Northern Ireland and had good reviews for service. I ordered it with 2 day delivery. It wasn't delivered for 13 days. I contacted them 3 times through their online message system and received only automated replies. After 10 days I tried contacting them on Facebook tell separate times and only then did I get a reply but both times only to say they would like into it but got nothing further. I then got an email from DHL to say the collection had been arranged. The service was horrendous and I found it very disrespectful they didn't even reply to me. The only reason they got 2 stars was the price.”

Helpful Report

Posted 2 months ago

Power Tool World Reviews