Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

4.9 Rating 42,027 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A pair of sawhorses was delivered damaged still waiting for a replacement seems to take forever was expecting to be able to be using by now, still haven’t heard when the replacement set is gonna come.”

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Posted 6 days ago

“It was my first time using power tool world - I ordered a Hikoki battery circular saw I needed for a particular job. The item wasn't dispatched for a number of days, though after a few days a generic email was sent out saying that all orders were taking longer than expected to dispatch. So after almost a whole working week, the saw was finally dispatched. If the saw had been delivered by the Friday, it would have arrived in time for the job I want to use it for. However, (and I understand that PTW don't have much control over the competence of their contracted couriers) the package was 'attempted' for delivery twice, but in couriers terms this generally means 'we couldn't be bothered to deliver your package'. This meant that the saw wasn't delivered until over a week after ordering, on the third 'attempt' by the couriers. By which time the particular job I'd intended to use the saw for had come and gone. In the intervening time before delivery, I had rang PTW and a nice lady told me that if I were to return the saw or refuse delivery (due to it arriving with me late) I would incur a admin/restocking fee from PTW - which I hardly see as fair customer service when it took them so long to get the saw to me. I suppose PTW could blame their courier for the late delivery, but as far as I'm concerned until I receive the product that I've bought, it's the sellers responsibility. So for this reason I'd probably not use Power Tool World again - on principle i'd very much resent being charged to return a product if it arrives with me too late, or isn't quite right.”

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Posted 6 days ago

“Great bit of kit only thing was it said next day delivery on website . Went to checkout and only had 2-3 day options which meant I was at work and had to have it put to a delivery point. Wish I paid an extra £10 to its tools who do give you next day delivery free. Had to do job with out it.Order on Friday came Tuesday.”

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Posted 1 week ago

“Great bit of kit but surprised it arrived with the awful packaging! No padding to stop tool being bashed about inside box and the external cardboard feel off its self prior to delivery. Disappointing.”

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Posted 1 week ago

“I ordered with power tool world because they had the best price for the item and delivery to Northern Ireland and had good reviews for service. I ordered it with 2 day delivery. It wasn't delivered for 13 days. I contacted them 3 times through their online message system and received only automated replies. After 10 days I tried contacting them on Facebook tell separate times and only then did I get a reply but both times only to say they would like into it but got nothing further. I then got an email from DHL to say the collection had been arranged. The service was horrendous and I found it very disrespectful they didn't even reply to me. The only reason they got 2 stars was the price.”

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Posted 2 weeks ago

“The Makita lawn mower turn up after a week , but after two weeks I still can’t assess the machine as it hasn’t started yet due to defective battery ,which I still await replacement. Disappointed T FIsher”

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Posted 2 weeks ago

Thank you for your review. We're sorry to hear about the delay in receiving your Makita lawn mower and the issue with your battery. We cannot see any direct contact regarding the battery fault, our customer service team will be in touch to arrange a replacement for you. Looking forward to resolving this for you soon. Kind regards - PTW

Posted 2 weeks ago

“Normally I would be 30” waist but there wasn’t an option so thought 32” with the free belt would be ok put them on and I can get both arms inside the waist line as well measured them from side to side and it was 17” think something went wrong somewhere”

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Posted 2 weeks ago

“I'm rating you low for 2 reasons. One is that it took 8 days to get delivery. Deliveries with online orders are usually 5 or less days. The second reason is of more substance. There is some assembly required and that is fine in principle. But the manual indicates the line guard should have been on (no instructions for fitting it were given). It couldn't be fitted as the line holder spool was on and couldn't be removed because the guard wasn't there. Alsom the guard fitting used the kind of screws associated with factory fitting. The fault here is with DeWalt. The design requires the guard to be fitted, but what is in the box is a guard which can't be fitted. I had to butcher the gurad some to get it on. I have a long history of being delighted with DeWalt tools. This is not their usual standard at all.”

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Posted 4 weeks ago

“Ordered on bank holiday Monday didn’t expect delivery until Wednesday due to the holiday period called on the Tuesday was told would be delivered next day delivery so works had been booked in to use the tool only for it to turn up at 815pm on the Thursday night having to hire a piece of equipment to cover the works Not happy haven’t used the product yet so can’t comment on it”

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Posted 1 month ago

“Competitively priced and a prompt service I would use them again”

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Posted 1 month ago

“The box was damaged and strapped with tape but the product was ok. I don't appear to have had an invoice which I need for the Bosch guarantee but I have failed to contact them by phone or email so not happy.”

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Posted 1 month ago

“Bit dissapointed . Not very powerfull ,strong and sturdy”

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Posted 1 month ago

“Power tool world are asking for lots of info about our broken radio even wanting a video of it not working! seems a bit much for a faulty product. Most other companies would just swap it over for a new one when it broke after a day.”

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Posted 2 months ago

“Good price and quick delivery, what more can you ask for.”

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Posted 2 months ago

“Waiting on some one to get back to me.”

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Posted 2 months ago

“Waited 6 mins on phone to customer service before they cut me off without answering. Sent an email which was rejected within minutes. I wont be returning.”

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Posted 2 months ago

“Made it very difficult to fix my faulty item with 2 weeks of emails it’s still not sorted”

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Posted 2 months ago

Hello Darren, Thanks for leaving a review with us. We are sorry to hear you received a faulty item, looking into this for you, we can see you contacted our After Sales team who had requested a video of the fault, unfortunately, we have not heard back from you. If you can please continue to liaise with us, we are more than happy to help and get this resolved for you. Kind Regards - PTW

Posted 2 months ago

“A+ Fast delivery and on time well recommended”

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Posted 3 months ago

“The parcel was not delivered on time, it was important.”

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Posted 4 months ago

“Got next day delivery before 5pm, got parcel 2 days later. Website said next day delivery would be free but i had to pay for ut.”

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Posted 4 months ago

Power Tool World is rated 4.9 based on 42,027 reviews