Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“The box was damaged and strapped with tape but the product was ok. I don't appear to have had an invoice which I need for the Bosch guarantee but I have failed to contact them by phone or email so not happy.”

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Posted 2 days ago

“Bit dissapointed . Not very powerfull ,strong and sturdy”

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Posted 1 week ago

“Power tool world are asking for lots of info about our broken radio even wanting a video of it not working! seems a bit much for a faulty product. Most other companies would just swap it over for a new one when it broke after a day.”

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Posted 3 weeks ago

“Good price and quick delivery, what more can you ask for.”

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Posted 3 weeks ago

“Waiting on some one to get back to me.”

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Posted 3 weeks ago

“Waited 6 mins on phone to customer service before they cut me off without answering. Sent an email which was rejected within minutes. I wont be returning.”

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Posted 4 weeks ago

“Made it very difficult to fix my faulty item with 2 weeks of emails it’s still not sorted”

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Posted 1 month ago

Hello Darren, Thanks for leaving a review with us. We are sorry to hear you received a faulty item, looking into this for you, we can see you contacted our After Sales team who had requested a video of the fault, unfortunately, we have not heard back from you. If you can please continue to liaise with us, we are more than happy to help and get this resolved for you. Kind Regards - PTW

Posted 1 month ago

“A+ Fast delivery and on time well recommended”

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Posted 2 months ago

“The parcel was not delivered on time, it was important.”

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Posted 2 months ago

“Got next day delivery before 5pm, got parcel 2 days later. Website said next day delivery would be free but i had to pay for ut.”

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Posted 3 months ago

“dhl e-commerce delivery service is letting you down. The drivers are incompetent”

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Posted 3 months ago

Hello, Thanks for leaving a review with us, your feedback is invaluable to us. Looking into this for you, we can see that our courier had originally had an issue over the festive period due to the high volume of parcels going through the system, upon original delivery of this, they were unable to access the address given and this was rearranged. We do dispatch and deliver 97% of our parcels on time and can only apologise on this occasion this did not happen for you. This has now been delivered on the 2nd of January to you, if you wish to contact us further regarding this, you can of course contact us here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 3 months ago

“Placed order with yourselves 1working day delivery placed on Sunday so Tuesday it should of arrived nope not until Thursday so could not complete my job before Christmas so we’ll done power tool world not that it will make any difference anyway !”

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Posted 3 months ago

“Disappointed to see scratch marks and truma to top of carrycase, Obviously ex display or abused in packaging department. Normally a good firm to buy from.”

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Posted 6 months ago

Hello Jason, Thanks for leaving a review with us. We are truly sorry to hear you received a product in a less than perfect condition. We can confirm that all of our products purchased directly from our website are sold new and unused. Our Customer Support Team have reached out to you for further information, if you wish to contact them regarding this, we are more than happy to help. Kind Regards - PTW

Posted 5 months ago

“Really bad company to deal with.ordered and paid extra for next day delivery and didn’t come for 3 days but only after I emailed then told me I would get a refund but that never came, very disappointing!”

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Posted 6 months ago

Hello Sonny, Thanks for leaving a review with us, your feedback is invaluable to us. We are truly sorry your overall experience with purchasing from us hasn't been up to the standard you have come to expect. Our courier delivers 97% of our parcels within the expected delivery timeframe however we are unable to guarantee deliveries due to the nature of a transportation network. You can find out more about our delivery options available on our website here: https://www.powertoolworld.co.uk/delivery Looking into this for you, we can see a refund was actioned as requested but please do let us know if you've still not received this as this is showing processed on our side. You can contact our Customer Support Team here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 5 months ago

“Price was good but the Makita drill arrived in a flimsy carboard box, not a Makita box and with very little packaging - just a small pad of bubble-wrap inside which didn't stop the heavy drill rattling around. Felt like a demo item thrown into a box. No tracking or delivery info either until I emailed 'customer service', then an auto-reply with a tracking number. Item was well priced, as described and works well, but inefficient delivery, packaging and dispatch info.”

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Posted 6 months ago

Hello Kevin, Thanks for leaving a review with us. We apologies that you found our packaging not up to the standard you expect. We pride ourselves on our fast and safe dispatch and delivery service so your feedback is invaluable to us. We would like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. Occasionally some products are supplied in bulk & packaged in our warehouse. If you wish to contact us further to discuss this, our Customer Support Team are here and happy to help - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 5 months ago

“Ordered before 2pm on a Sunday for Monday delivery as this was urgent, the item was sent as promised but the courier who tried to deliver on the Monday said no one was home which is a total lie, the delivery address was a private house but a building site that is covered by comprehensive CCTV and no driver came on that day!! Then tried to call powertool world which is a total waste of time as no one ever answers the phone eventually you realise that the recorded message saying to email is the only way to contact them which then took 2 days for a reply. Had to drive and collect from the delivery company. Certainly won’t be using power tool world again.”

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Posted 6 months ago

Hello Steve, Thanks for leaving a review with us, your feedback is invaluable to us. We are truly sorry to hear that our courier did not deliver as intended. Our courier deliver 97% of our parcels on time without issue. On this occasion we can see that DHL experienced a delay during the delivery of your parcel. Whilst we can't guarantee a delivery due to the complexity of a transportation network, here at Power Tool World, we do pride ourselves in the service we provide if things don't go quite right. Looking into this for you, we can see you contacted us via email around lunchtime on the 30/09 and our Customer Support Team responded the next morning of 01/10. Whilst we can be extremely busy over the phone, we do also have other methods of contacting us and they can be found on our website here: https://www.powertoolworld.co.uk/contact-us We are glad that on this occasion you managed to collect your parcel from the courier correctly and apologies for the inconvenience this caused. Kind Regards - PTW

Posted 5 months ago

“They use a very unique DHL delivery method that does not allow you to say deliver to a neighbour or collect from a depot or collection point so after 2 attempts I e-mailed and they were very helpful and said a not had been made to deliver to a neighbour but next thing I get a credit e-mail so I can only assume it went back, which seems an awful waste of money and resource for the company, and I don’t have my tool, I have now ordered fro another company that I know uses a better delivery service. But if your always in then great price, helpful customer service are always a winner!”

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Posted 6 months ago

Hello, Thanks for leaving a review with us. We are truly sorry you experienced issues with our courier delivering your parcel, this is never something we wish for our customers togo through and 97% of our parcels are delivered as expected. Our chosen courier does have various delivery options available such as 'safe place' and 'neighbour' deliveries so we're unsure of why this option wasn't available to you however feedback has been provided to our courier for future orders. Due to DHL attempting delivery on 3 occasions, this order was returned and a refund actioned to prevent any further delay from happening. If you wish to contact us further to discuss this, you can contact our Customer Service Team who are happy to help - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 5 months ago

“The goods that I ordered were as advertised. Can’t really go wrong with Makita tools. BUT, this is the 2nd purchase made through Power Tool World recently and neither were delivered the next working day as advertised.”

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Posted 6 months ago

Hello Steve, Thanks for leaving a review with us. We apologise that your recent orders hadn't arrived on time. This is of course never something we wish to hear or have our customer's experience. We pride ourselves on our delivery times and 97% of orders are dispatched and delivery as expected. We have recently moved to a different courier to ensure we can continue to provided the best service to our customers. Moving forward, this means you should start to see the great service you've come to expect from your existing orders with us. If you wish to contact us further about this, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 5 months ago

“Paid extra money for a Saturday delivery. Waited 11 days for my purchase not amused one bit!”

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Posted 7 months ago

Hello Chris, Thanks for leaving a review with us. We apologise for the delay in your order being received by our courier. Looking into this for you, your parcel was delivered to a service collection point with notes advising this is due collection. To dicuss this further with you and ensure this is resolved promptly, our Customer Service Team have contacted you. We have also arranged a postage refund for the delay experienced. If you'd like to discuss this further, please continue to liaise with us through email. Kind Regards - PTW

Posted 7 months ago

“Absolutely brilliant 👏”

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Posted 8 months ago

Hello Andrew, Thank you for leaving a positive review with us. It's great to hear of the expeirence you've had. If there is anything more we can do to help, please let us know and our dedicated Customer Service Team is here to help. Kind regards - PTW

Posted 7 months ago

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