Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

4.9 Rating 42,069 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As above poor service drill is faulty but they won’t accept exchange”

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Posted 6 hours ago

“Still not received replacement battery.”

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Posted 3 days ago

“At the moment very very disappointed with the service. After buying a Metabo asa 20 on the 28th May 2025 I have tried to send 2x emails and made 6 phone calls, as on the 9th June 2025 it stopped working!! Unable to get a response”

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Posted 6 days ago

“Packaging of the item was insubstantial, it 'rattled' around in a thin box. I believe this may be the reason for the damage to the body of the product. Battery showed signs of heavy use, far beyond that of a QC process. I can only assume that this had already been returned and Power Tools were trying to resell. Unimpressed so far, will await and see if the replacement arrives and what condition this is in.”

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Posted 1 week ago

“Not saying anything about it company. But bordering second time. And delivery its very bad. First time is arive late 2h. No message or anything. Second time should be 4pm, and not arive at all. Still waiting”

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Posted 1 week ago

“Terrible customer service. No attempt to rectify issue until faulty one received. Wrongly expected a replacement to have been sent at same time as pick up of faulty one. Avoid and use local suppliers.”

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Posted 1 week ago

“WELL - I ordered a Makita power tool. And I waited and waited. I emailed DHL - they ignored me (nothing new there I hear you say). I emailed Power Tool World. They told me DHL had lost the product but don't worry we will send you a replacement next day delivery. Still nothing !!!!”

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Posted 2 weeks ago

“Didn't like the tool at all”

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Posted 2 weeks ago

“I am still in dispute with your company The batteries I ordered won't charge up”

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Posted 2 weeks ago

“the product hasnt been deliivered no communication fro you even after i left my mobile details where is my product please”

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Posted 3 weeks ago

“Misleading by listing items in stock to sell with next day delivery only to be delivered 10 days later. Contacting customer service was a waste of time as they didn't care at all. Buy from other website if you need your tools urgently.”

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Posted 3 weeks ago

“Very good ordered then received all good and quick Thanks tc”

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Posted 3 weeks ago

“Bad customer service when the problem is theirs.Unacceptable.wont use again.”

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Posted 4 weeks ago

“Worst customer service”

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Posted 1 month ago

“Poor service!, item broken on arrival!, very inconvenient ,will definitely not order from here again !”

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Posted 1 month ago

“Overall, the charger is quite slow and I decided to return it. It's almost impossible to get in touch with Power Tool World. After a week of messages I finally maneged to speak with a woman from Customer service. She said that I cannot return it because I used it even just once. I'm very disappointed.”

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Posted 1 month ago

“I have no idea, but I do know I never received the charger”

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Posted 1 month ago

“Can’t complain of Power Tool World but now is your real test of your post sales service because the metal blade is already damaged by using it just once. Let’s see what can you do”

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Posted 1 month ago

“Let down by DHL. Paid extra to get a Saturday delivery and I was informed that the product was with DHL and on its way to me yet they failed to deliver and their customer service was awful. I purchased the product elsewhere as I had a job to do on the Sunday it is now 10 days later and I am still awaiting a refund. It is a shame, PTW did their bit and eventually their customer service team came back to me three days after I left them a message, but DHL’s performance and delay in refund provokes this score.”

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Posted 1 month ago

“Not good seller”

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Posted 1 month ago

Power Tool World is rated 4.9 based on 42,069 reviews