Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Doesn't work keeps jamming”

Helpful Report

Posted 1 week ago

Hello Marcus We are sorry to hear your tool isn't performing as expected. Our system doesn't show that you have contacted us to report a fault. We will be in contact to get this matter resolved direct. Kind Regards PTW

Posted 1 week ago

“Some how DHL couldn't deliver my items although all other couriers seem to be able to deliver to the address I provided. And PTW have sent 2 previous orders in the past to the same address with no issue. DHL Stated multiple attempts to deliver, strage as no ring doorbell activity to support this or any delivery cards left??? Item returned to Power Tool World by DHL PTW then tried to charge me for restocking the items DHL never attempted to deliver to the correct address provided. It's taken 15days to get a final outcome. PTW won't resend the item. WON'T BE USING POWER TOOL WORLD AGAIN or DHL if I can avoid it. Really poor customer service, I was promised re-delivery and then emailed a few days later that they will refund and not re-send my ordered items (over £500 of kit that I needed and was waiting for) Complete waste of my time!!!!!”

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Posted 1 week ago

“Excellent my item was delivered only a few days after my order . Competitive price”

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Posted 3 weeks ago

“I didn't have a very good experience, it took a long time to resolve a delivery issue. I certainly won't choose this company for another purchase.”

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Posted 1 month ago

Hello Ricardo We apologise for the experience you had with our courier. We would like to express that this was an execption and not the level of service we expect from them. We can see that replacements were dispatched on the 11/09 and was delivered - Signed for by Oliveria on Friday 12th September 2025 at 11:35 without issue. Kind Regards PTW

Posted 4 weeks ago

“Ordered Dewalt Saw Table - sent 110 instead of 240v. Return was a nightmare taking almost 3 weeks with two failed pick ups. PTW admitted their courier service was dreadful. Lost two jobs with the delay and PTW did not consider compensation for their multiple failures. Won’t be using this company ever again as totally unreliable from warehouse picking the items to delivery. It’s just not worth the stress and aggravation.”

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Posted 1 month ago

Hello Robert We can see that this was a nightmare from the start for you and for this we do apologise. This is most defiantly not the experience we want for our customers. Your replacement was dispatched on the 02/09 and delivered - Signed for by Robert on Wednesday 03rd September 2025 at 11:06 without issue. Kind Regards PTW

Posted 4 weeks ago

“Products delivered damaged. Return appears to have been lost. I’m over 2 weeks after placing my order and still don’t have the products I paid for. Rubbish”

Helpful Report

Posted 1 month ago

Hello Tim We are so sorry to hear of the issues you have faced with our courier. This is not the service we expect or accept from our courier and we will be following this up with our Accounts Manager. I can see that your replacement has been dispatched and should be with you tomorrow 11/09. Kind Regards PTW

Posted 1 month ago

“Ordered 2 items received 1 in a couple of days and still waiting on the other 2 week later”

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Posted 1 month ago

Hello Choz It appears that one of the divers had an issue with your post code and so the 2nd item was returned to us. We can see that this was redispatched as soon as possible and has now been delivered to your neighbour at number 22. Please accept our apologies for the inconvenience and frustration this has caused. Kind Regards PT

Posted 1 month ago

“Order 2 Milwaukee pack out boxes for £55.90 for my son's birthday on the 22nd of August but they never arrived and they still haven't sent me a refund after multiple emails. Would not recommend”

Helpful Report

Posted 1 month ago

Hello Liam We are sorry to hear of the issues you have faced. We can see that the initial order was lost in the courier network and when we tried to issue replacements we had stock issues. We advised on 02/09 that there was an issue with some PayPal transactions and that we couldn't refund them. You were advise to contact PayPal direct and they would be able to resolve this issue for you. Please accept our apologies for the inconvenience and frustration this has caused.

Posted 1 month ago

“I won’t be ordering from you again.”

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Posted 1 month ago

Hello Sam We can see that you have not actioned the returns details we sent you. If you would still like to return the Dremel 8240-3/45 12v Cordless Rotary Multi Tool Inc 1x 2.0Ah Battery + 45x Accessories please contact our customer service team. Kind Regards PTW

Posted 4 weeks ago

“Poor packaging”

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Posted 1 month ago

Hello Lee We can see that you brought this issue to our customer service team and they reported this to our operations manager and refunded you accordingly. We appreciate you bring this to our attention and apologise for the frustration this caused. Kind Regards PTW

Posted 4 weeks ago

“I have made a purchase on 29 Jully with next day delivery, the order was sent with DHL. DHL have failed to make delivery. Have failed to leave it with designated collection point. So purchase that was crucial for our works with quick delivery - never materialized. DHL communication was at best informative and after failing to deliver to collection point the tracking was impossible. 2 weeks later we have received a refund but this wont cover the inconvenience caused. If this company have the intention to really create a name for themselves they need to understand that the sale doesn't finish with sending the shipment, but with the customer getting their goods in good condition, in time.”

Helpful Report

Posted 2 months ago

Hello Milen, We pride ourselves on providing exceptional service, so we are disappointed to hear that your shopping experience with us was anything less than satisfactory. Thank you for bringing this to our attention. We will take your feedback in to consideration while working to ensure this issue does not happen again. Kind Regards PTW

Posted 2 weeks ago

“Terrible customer service”

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Posted 2 months ago

Hello We are disappointed to hear that your shopping experience with us was anything less than satisfactory. We thank you for your feedback and will be looking into your order and our correspondence to see where we can improve. Please accept our apologises for the inconvenience and frustration caused. Kind Regards PTW

Posted 2 weeks ago

“awful. I placed an order over 2 weeks ago and paid for next day delivery. Still haven’t received my item and emails have been ignored. Reached out on facebook and got a generic response. No idea what to do as i’m without my order and almost £100 down, having to contact my bank to try and get my money back”

Helpful Report

Posted 2 months ago

Hello Sherrydon. Having reviewed your order we can see from the date your order was purchased to the date the refund was issues it was 10 working days, we were advised that the order had not turned up on the 5th working day and our auto response advised an agent would be in touch in the next 24-48 hrs. We reached out to you within that time frame. The issue was resolved and we were ready to action the refund by the next day but due to the raising of a charge back we were unable to issue the refund for a further 2days. Once we got the go ahead the refund was issued immediately. We can understand you being disappointed that you expectation were not met. Please be assured we did everything we could to resolve this situation as quickly and efficiently as possible and we do apologise for the inconvenience and frustration caused. Kind Regards PTW

Posted 2 weeks ago

“Wouldn’t use again”

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Posted 2 months ago

Hello Ray We are always striving to provide exceptional service, so we are disappointed to hear that your order was lost within our courier network and we had to issue refund. This was raised with our Courier and we are working to reduce the chances of this happen again. We do apologise for the inconvenience and frustration this has caused. Kind Regards PTW

Posted 2 weeks ago

“I do not recommend. They do not respond on time and do not send what you order.”

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Posted 2 months ago

“After waiting some time and DHL courier failing to deliver I requested a refund which I eventually received after having to fill in a form for the product they lost?!? I have now bought from a more reliable supplier”

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Posted 2 months ago

“Rubbish promised a spare battery as it took so long to deliver item and probably missed the chance to redeem offer also promised £20 gift voucher not produced also nothing happened till I mentioned watchdog.”

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Posted 2 months ago

“Item marked as delivered but never received.”

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Posted 2 months ago

Good morning, I’m very sorry to hear that your parcel was not delivered safely and has gone missing. Following our conversation yesterday, we’ve arranged for a replacement to be dispatched and it’s scheduled to arrive today. We sincerely apologise for any inconvenience this has caused, and appreciate your patience while we resolved the issue. If you need any further assistance, please don’t hesitate to reach out to us at help@powertoolworld.co.uk. Kind regards - PTW

Posted 2 months ago

“Orderd 3 boxes of nails, next day delivery, on the 25th June and I'm still waiting Seems to be a conspiracy between DHL and powertool world to make sure I never receive them”

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Posted 3 months ago

Good morning, We’re very sorry to hear that you didn’t receive your order. DHL made several delivery attempts, but unfortunately the driver was unable to locate the address successfully. A full refund has now been issued, and we sincerely apologise for the inconvenience this has caused. If there’s anything else we can assist you with, please feel free to reach out to us at help@powertoolworld.co.uk. Kind regards - PTW

Posted 2 months ago

“I needed two makita batteries for next day delivery for my men to work with. They arrived 8 days later. Big inconvenience.”

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Posted 3 months ago

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