Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

4.9 Rating 42,597 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have made a purchase on 29 Jully with next day delivery, the order was sent with DHL. DHL have failed to make delivery. Have failed to leave it with designated collection point. So purchase that was crucial for our works with quick delivery - never materialized. DHL communication was at best informative and after failing to deliver to collection point the tracking was impossible. 2 weeks later we have received a refund but this wont cover the inconvenience caused. If this company have the intention to really create a name for themselves they need to understand that the sale doesn't finish with sending the shipment, but with the customer getting their goods in good condition, in time.”

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Posted 2 days ago

“Terrible customer service”

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Posted 2 days ago

“awful. I placed an order over 2 weeks ago and paid for next day delivery. Still haven’t received my item and emails have been ignored. Reached out on facebook and got a generic response. No idea what to do as i’m without my order and almost £100 down, having to contact my bank to try and get my money back”

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Posted 3 days ago

“Wouldn’t use again”

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Posted 4 days ago

“I do not recommend. They do not respond on time and do not send what you order.”

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Posted 1 week ago

“After waiting some time and DHL courier failing to deliver I requested a refund which I eventually received after having to fill in a form for the product they lost?!? I have now bought from a more reliable supplier”

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Posted 1 week ago

“Rubbish promised a spare battery as it took so long to deliver item and probably missed the chance to redeem offer also promised £20 gift voucher not produced also nothing happened till I mentioned watchdog.”

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Posted 2 weeks ago

“Item marked as delivered but never received.”

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Posted 3 weeks ago

Good morning, I’m very sorry to hear that your parcel was not delivered safely and has gone missing. Following our conversation yesterday, we’ve arranged for a replacement to be dispatched and it’s scheduled to arrive today. We sincerely apologise for any inconvenience this has caused, and appreciate your patience while we resolved the issue. If you need any further assistance, please don’t hesitate to reach out to us at help@powertoolworld.co.uk. Kind regards - PTW

Posted 3 weeks ago

“Orderd 3 boxes of nails, next day delivery, on the 25th June and I'm still waiting Seems to be a conspiracy between DHL and powertool world to make sure I never receive them”

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Posted 1 month ago

Good morning, We’re very sorry to hear that you didn’t receive your order. DHL made several delivery attempts, but unfortunately the driver was unable to locate the address successfully. A full refund has now been issued, and we sincerely apologise for the inconvenience this has caused. If there’s anything else we can assist you with, please feel free to reach out to us at help@powertoolworld.co.uk. Kind regards - PTW

Posted 3 weeks ago

“I needed two makita batteries for next day delivery for my men to work with. They arrived 8 days later. Big inconvenience.”

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Posted 1 month ago

“Hi,I don’t know how to contact you ,telephone no answer ,I called you 20 times,I sent back too you two items which I buy from you three weeks ago,one week ago you received,I have DHL tracker,why you not pay back my money???”

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Posted 1 month ago

“Tbh I’m very surprised this company has requested feedback from me, ordered a DeWalt DCD444 from this site as it states its next day delivery, it was certainly not, after a few days over the expected delivery date I them began calling customer service to see what has gone so wrong, after multiple attempts at getting through to someone I was told their having warehouse upgrades and could not confirm when it would be dispatched, I’m sorry but this is unacceptable, it’s a 5 minute job to log in to your website and remove the next day option and put a statement saying your having a warehouse upgrade so there will be delays in dispatch. I’ll be sticking to Powertoolmate in the future”

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Posted 1 month ago

“Sadly, not a helpful experience. I required a replacement battery for a Bosch hedge trimmer. Before purchasing one that appeared compatible, I gave your help line assistant the 10-digit code on the original Bosch battery & asked whether the product I was inquiring about was compatible. I was assured it was. It wasn't. Returning the useless battery was not easy & (not surprisingly) incurred a charge. Lastly, I am still waiting for my refund.”

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Posted 1 month ago

“Wrong fan in wrong box , 12v but should of been 18v”

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Posted 1 month ago

“Again.. Nothing has arrived.. I suggest you sort your posting out.. Do I get a refund..”

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Posted 1 month ago

“Items ordered never tuned up. Can’t reach anyone at Power tool world. Do not use.”

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Posted 1 month ago

“Still waiting for the delivery nearly 2 weeks later”

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Posted 1 month ago

“U need to change ur couriers I purchased items. 2/3 Working days it took. 5 days tried to call ur customer service a few times No answer”

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Posted 1 month ago

Good morning, We're very sorry for the delay to your delivery and any inconvenience this has caused. Please be assured we’re following this up with the courier to understand what went wrong. We’re currently experiencing a high volume of calls, and we sincerely apologise that you were unable to get through. When all our agents are assisting other customers calls are placed in a queue, but we understand how frustrating it can be when you’re unable to reach us. We're truly sorry that you didn’t have the opportunity to speak with us directly about this issue, and we appreciate your patience and understanding. Kind regards, PTW

Posted 1 month ago

“Ordered the cutter that was listed in stock, called three days later to be told they were waiting to receive it from their supplier. Was told they would let me know whether it was going to arrive that day then put on a Saturday morning delivery, heard nothing by 3 o clock that afternoon so called them eventually getting through after being knocked off hold at least 5 times. Received the cutter the following Wednesday after which the job I needed it for was completed by other means. Disappointed as the service and delivery used so good, products should not be listed as being in stock if they are not, if I knew I would have ordered it from trend direct and had it the next day.”

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Posted 1 month ago

Good morning, Some of our items are sourced specifically at the time of order and are therefore only available on a standard 2–3 day delivery schedule. While we strive to fulfil these orders within the stated timeframe, we sincerely apologise that this wasn’t met in your case. We are currently looking into the cause of the delay to help prevent similar issues in the future. We’re also very sorry to hear about the difficulties you experienced when trying to contact us. When all our agents are assisting other customers, incoming calls are placed in a queue for up to five minutes. If no agent becomes available within that time, the system ends the call to avoid prolonged waiting. We understand how frustrating this can be and are actively reviewing our process to improve the experience for our customers. We truly appreciate your feedback and the opportunity to address your concerns. Please rest assured that we are reviewing the issues raised to improve our service moving forward. We value your custom and hope to have the chance to restore your confidence in us. Kind regards, PTW

Posted 1 month ago

“As above poor service drill is faulty but they won’t accept exchange”

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Posted 2 months ago

Power Tool World is rated 4.9 based on 42,597 reviews