Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.84

“Item Not received?”

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Posted 4 hours ago

“Never received the parcel, spoke to customer service and they just gave a refund instead of trying to sort out delivery.”

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Posted 13 hours ago

“Useless. Wouldn’t use again. Very disappointed”

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Posted 16 hours ago

“Purchased a cordless bosch lawnmower but it was delivered without the battery and charger, over a week later the matter has still not been resolved which is embarrassing as it is a Christmas present, very disappointed and unhappy with whole saaga”

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Posted 1 day ago

“Very poor service from powertoolworld. Firstly, they use DHL which are awful. My delivery kept getting loaded onto vans but never being delivered, just returning to the depot each night. For 3 days it went missing because 'the van broke down'. When finally delivered, 8 days after it was first on a van, I was appalled to find that the packaging was a non-descript white box, with one single thing sheet on bubble wrap on the bottom and the impact driver in a plastic bag. The box was way too big for the product, so it has likely been rattling around in the box with insufficient protection, exacerbated by the over 8 days it was in DHL's delivery network. The drill then also didn't come with a manual, which not only is poor, is actually an offence under the Supply of Machinery (Safety) Regulations 2008 which require responsible persons, defined to include suppliers, to ensure that all machinery, including impact drivers, to be provided with Written, physical safety instructions. I spoke with DeWalt directly, as powertoolworld are an DeWalt authorised seller, and they confirmed that the product should not arrive in this state and most certainly should have the manual, which they would have supplied to the supplier. Customer services (Dan) was not helpful taking ages to reply and only sorting DHL out after several emails about the issue, for the latter issue, they simply only offering to have the item sent back but as I needed it shortly this wasn't a valid option. They have not made any other attempt to remedy, not offering to send a replacement manual. The company do not care for consumer rights and are poor all round. They could offer a replacement manual, or a partial refund for the problems, as per the consumer rights act 2015. I would advise everyone to avoid this company. They simply do not care.”

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Posted 1 day ago

“Have been trying for over 2/3 weeks to resolve, still no joy. Trying to refund and parcel picked up from DHL is a total joke waited in 2 days for parcel to be picked up at my expense STILL WAITING !!!”

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Posted 2 days ago

“Shocking Paid for multi tool and storage box but sent drill box”

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Posted 2 days ago

“Total waste of time! Very poor service! Will not buy anything from them again! 😒”

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Posted 5 days ago

Hi Stephen, We’re really sorry to hear about your experience. This isn’t the service we aim to provide. Please drop us an email at help@powertoolworld.co.uk and we can look into your issue and offer a resolution. Thank you for your feedback. Warm regards, Team Power Tool World

Posted 2 days ago

“Haven’t even received my order as DHL forged my signature and left it on my doorstep, on a busy road, that’s still an active building site 👏🏼 I am also awaiting my refund and explanation as to why it wasn’t left safe with a neighbour or taken back to the depot”

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Posted 5 days ago

Hi Rich, We’re really sorry to hear about the delivery issue and the delay with your refund. This isn’t the experience we want for our customers. We can see that this is all in hand now and resolved. Thank you for letting us know. Kind regards, Team Power Tool World

Posted 4 days ago

“I would not recommend!”

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Posted 5 days ago

Hi Stephen, I’m really sorry to hear about your experience. This isn’t the service we aim to provide. Please drop us an email help@powertoolworld.co.uk and we can look at your issue and offer a resolution. Thank you for your feedback. Warm regards, Power Tool World

Posted 4 days ago

“Useless customer service as outlined. Ok for DIY people but for contractors that need kit not replacing brand new equipment a asap is unacceptable.”

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Posted 5 days ago

Hi H, Thank you for taking the time to leave a review. We’re genuinely sorry to hear about your experience and understand how frustrating it is when equipment issues impact your work, especially when time is critical. As an independent e-commerce business, we don’t have nationwide physical stores or the same logistical capabilities as large national chains. While we always aim to resolve issues as quickly as possible, replacement of brand-new equipment does require assessment and coordination with manufacturers, which can unfortunately take time. We do our best to be transparent about our processes and are always working to improve our service. We truly value feedback like yours, as it helps us identify where we can do better. If you’d like to discuss this further, we’re more than willing to review the situation again and see what we can do to help. Thank you for your understanding. Kind regards, Power Tool World

Posted 4 days ago

“Can’t give anything higher as contacted PTW wanting to return an item over a week ago. Have had no response apart from this email asking me to review!”

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Posted 5 days ago

“Absolutely terrible would never use again should of got next day delivery. After hours and hours of phone calls without anyone answering and several emails got my goods around 10 days later Absolutely useless company”

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Posted 5 days ago

Hi Colin, We are really sorry to hear about the delay and the difficulty getting through. This isn’t the service we aim to provide. Thank you for bringing this to our attention. We are currently working to improve our communication and response times. Warm regards, Power Tool World

Posted 4 days ago

“I have a return waiting to be replaced courier turned up to take my goods but had no replacement no reply no accessories in box cannot phone anyone and never get a reply from my emails please tell what I can do service is awful”

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Posted 6 days ago

Hi Mark, I’m really sorry to hear about the return and the lack of communication. This isn’t the service we aim to provide. We’ll investigate your order immediately, arrange the appropriate next steps (replacement or refund), and a member of our team will be in touch with an update. Thank you for bringing this to our attention. Warm regards, Power Tool World

Posted 4 days ago

“Item never arrived. Tried to contact you on many occasions had no response, have now instructed my bank to seek refund. Wish I had read reviews firat as it appears im not the only one. Would not recommend Would not use again”

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Posted 1 week ago

“Brought a impact gun set and apparently got delivered but can’t find the delivery and this was couple weeks ago and still haven’t had any help”

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Posted 1 week ago

Hi Carl, I’m really sorry to hear you’re still unable to locate the delivery and haven’t had help after a couple of weeks. This isn’t the service we aim to provide. We’ll look into your order immediately, check the delivery status, and arrange the appropriate next steps. A member of our team will be in touch shortly with an update and resolution. Thank you for bringing this to our attention. Warm regards, Power Tool World

Posted 4 days ago

“Dreadful customer service Charged me £30 more than the advertised price - yet haven’t responded to my emails about this. Item was delivered 3 days late - yet haven’t responded to my emails about this. I would not use this company again”

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Posted 1 week ago

Hi Chris, I’m really sorry to hear about the pricing issue and the delay, and for not getting back to you promptly. This isn’t the service we aim to provide. We’ll look into your order, verify the price discrepancy, and address the delivery delay. A member of our team will be in touch shortly with the resolution and next steps. Thank you for bringing this to our attention. Warm regards, Power Tool World

Posted 4 days ago

“I placed my order on 29th Nov & as at 13th Dec I have still yet to receive it. Your courier DHL is useless as is their chat bot. DHL attempted to deliver on 2nd Dec 1hr 50min befor their scheduled time & claimed we were not in,which was a complete lie,because we were.They then said it would be delivered on the 3rd,but it was delayed,so DHL claim,it was then scheduled for the 4th,but again delayed.The only reason for the delay was that DHL decided they didn’t want to deliver my parcel on those days. It then went out for delivery on both the 5th & 8th Dec.I watched the journey on tracking & on both times at about 3.45pm a message came through to say they couldn’t access the property.This again was a complete lie as DHL had sent a photo of my back door on the 2nd Dec!! I tried ringing both DHL & PTW on 5th Dec,during office hours. On both 5th & 8 th Dec a automated message said the phone lines were closed. I emailed the contact centre & have asked for a refund & compensation for all the inconvenience & time wasting. An email said I would get a refund once DHL had returned the parcel. I rang again on 12th,but got tired of waiting for someone to answer the phone! Terrible customer service from PTW. The driver at DHL ought to be sacked For lying & trying to put the blame on the customer for non delivery.”

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Posted 1 week ago

“Extremely disappointing experience. Do not order from this company. Their customer service is nonexistent—the phone line disconnects without help. They rely on DHL, which failed to deliver my parcel or conveniently lost the tools in the warehouse, and I am still waiting for a refund for goods I never received. Avoid at all costs.”

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Posted 1 week ago

Hi there, I’m really sorry to hear about the broken experience with our service, including the phone line issue, DHL problems, and the refund for goods not received. This isn’t what we want for you. We’ll investigate immediately and arrange the appropriate resolution (refund or replacement) as needed. A member of our team will be in touch with next steps. Thank you for bringing this to our attention. Warm regards, Power Tool World

Posted 1 week ago

“Awfull at replying 🤦🏻‍♂️”

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Posted 1 week ago

Hi Dan, I’m really sorry to hear we weren’t replying promptly. This isn’t the experience we want for you. We’ll look into the delay and make sure someone from our team follows up with you shortly. Thank you for bringing this to our attention. Kind regards, Team Power Tool World

Posted 1 week ago

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