Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.84

“Parcel door stepped on Christmas Eve, only recently got back to work and realised that I hadn’t received given the amount of deliveries received for Christmas ect. Out right refused to do anything about it, delivery picture being fully closed front door, marked as delivered to myself and have proof of not being in at the time. Down over £100 and looking elsewhere for the same product.”

Helpful Report

Posted 1 week ago

“Never received my goods. I tried to contact them by phone but their system doesn’t actually work! You can’t select an option. Emailed and they also didn’t get back to me within the time they stated. Ended up getting a refund.”

Helpful Report

Posted 1 week ago

“Very poor communication and terrible service. Would not recommend to anybody!”

Helpful Report

Posted 1 week ago

“The item would have been great if I had of received it. Powertool world made it very difficult for me to even claim a refund on a item I never received. I wish I could post the email conversations I had with them. Absolute waste of time.”

Helpful Report

Posted 1 week ago

“poor poor poor poor poor company i wont shop from those distrustful agents ever again”

Helpful Report

Posted 1 week ago

“Worst customer service I have had to deal with , Never again , Had to get Paypal to step in ....”

Helpful Report

Posted 1 week ago

Hello We’re really sorry to hear about your experience and understand how frustrating this must have been. Unfortunately, there were significant issues with the courier on this order that were outside of our direct control, but we genuinely did our best to resolve the matter as quickly as possible and stayed in communication throughout. While we regret that it ultimately required PayPal’s involvement, we respect the process and are glad the matter was brought to a resolution. We appreciate your feedback and are sorry we didn’t meet your expectations on this occasion. Kind Regards PTW

Posted 1 week ago

“I bought 2 x Makita BL1850 18V 5.0 AH Li-on Batteries for a Christmas present with delivery due on 20th December. They did not arrive as the address had not been put on from the company. The courier company DHL contacted me to say they only put house number and post code on, so this could have been varyng addresses. After contacting power tool world numerous times, and receiving rude, blunt and differing responses I was finally refunded after 4 weeks waiting, numerous emails, even though they knew I had not received them I was finally told I would have to wait for DHL to return them to them I then had to wait for them to be checked back in to their stock. Not only did my lad not get his present, the attitude of this company was disgusting. I would suggest you do not use them. Worst company I have ever dealt with in my life of 60 Years”

Helpful Report

Posted 2 weeks ago

“I asked for help with my order but no replies”

Helpful Report

Posted 1 month ago

“Move somewhere to buy next time”

Helpful Report

Posted 1 month ago

Hi Farhad, We’re really sorry to hear you weren’t satisfied with your experience. This isn’t the level of service we aim for. We’ll look into what happened and ensure clearer guidance in future. A member of our Customer Care Team will be in touch shortly to get this resolved quickly. Thank you for your feedback. Kind regards, Power Tool World

Posted 1 month ago

“The person that was supposed to come and collect our parcel did not come”

Helpful Report

Posted 1 month ago

Hi Edeida, We’re really sorry to hear that the collection didn’t happen as planned. This isn’t the service we aim for. We’ll look into what happened with the collection attempt and arrange swift follow-up for you. A member of our Customer Care Team will be in touch shortly so we can get this resolved quickly. Thank you for your feedback. Kind regards, Team Power Tool World

Posted 1 month ago

“Wrong product received, poor customer service, would never use this site again!”

Helpful Report

Posted 1 month ago

Hi Joanne, We’re really sorry to hear about receiving the wrong product and the poor service you experienced. This isn’t the standard we aim for. We can see that your refund was actioned and should be with your shortly. Thank you for your feedback. Kind regards, Team Power Tool World

Posted 1 month ago

“Sold Item un usable no battery holder included Useless”

Helpful Report

Posted 1 month ago

Hi James, We’re really sorry to hear the tool arrived unusable and missing the battery holder. That isn’t the experience we aim for. If you’re open to it, please contact our Customer Care Team with your order details so we can investigate and get this resolved for you. Thank you for your feedback. Kind regards, Power Tool World

Posted 1 month ago

“I’m give 1 star ⭐ because there is no 0 I never want to deal with this company ever again & if you have any sense read the reviews then STAY WELL CLEAR OF THIS COMPANY ABSOLUTELY SHOCKING & SO IS THE FREIGHT COMPANY”

Helpful Report

Posted 1 month ago

Hi Paul, We’re really sorry to hear about your experience. This isn’t the service we aim to provide, and we understand how frustrating it must be. If you’re open to it, please contact our Customer Care Team with your order details so we can investigate and make things right. Thank you for your feedback. Kind regards, Power Tool World

Posted 1 month ago

“Absolutely shocking. Took 3 weeks to be delivered for it to be thrown over the back fence and smashed on the patio. Cant get hold of anyone at powertool world for a refund.”

Helpful Report

Posted 1 month ago

Hi Andrew, We’re really sorry to hear about the damage and the delay in delivery. This isn’t the level of service we aim for. We’ll look into what happened and ensure clearer guidance and faster refund options in future. A member of our Customer Care Team will be in touch shortly to get this resolved quickly. Thank you for your feedback. Kind regards, Power Tool World

Posted 1 month ago

“Poor service bought a Milwaukee drill deans come in an original box terrible”

Helpful Report

Posted 1 month ago

Hello, Thank you for your message. We would like to reassure you that all of our products are brand new, genuine, and UK-supplied, sourced directly from the manufacturer. Some items are supplied to us in bulk and are therefore packaged in our warehouse. As a result, branded retail packaging is not always guaranteed. Please be assured that this does not affect the authenticity or quality of the product. Thank you for your time and understanding. Kind regards,

Posted 1 month ago

“I ordered 106 pounds worth of various goods from you, and the next day I ordered two batteries. After the stated three-day delivery, I received the order with the batteries, and the first order was pending. After a week of waiting, I wrote and asked where my goods were. They refunded my money without an apology and didn't say anything about why they did this. They could have immediately said you were out of something. I needed everything I ordered urgently.”

Helpful Report

Posted 1 month ago

Hi Igor, We’re really sorry to hear about the confusion with your order and the refund being actioned, this was due to a stock discrepany and an email was sent over by our team letting you know. This isn’t the service we aim to provide. Thank you for your feedback. Kind regards, Power Tool World

Posted 1 month ago

“Shocking company stay well clear from power tool world buy from reputable company”

Helpful Report

Posted 1 month ago

Hi, We’re really sorry to hear about your experience with Power Tool World. This isn’t the service we aim to provide. We can see our Customer Care Team are in contact with you to get your issues resolved. Thank you for your feedback. Kind regards, Power Tool World

Posted 1 month ago

“Item Not received?”

Helpful Report

Posted 1 month ago

Hi Craig, We’re really sorry you haven’t received your item. This isn’t the service we aim to provide. We can see that our Customer Service Team have contacted you regarding this and a resolution has been actioned. Thank you for your feedback. Kind regards, Power Tool World

Posted 1 month ago

“Never received the parcel, spoke to customer service and they just gave a refund instead of trying to sort out delivery.”

Helpful Report

Posted 1 month ago

Hi, We’re really sorry to hear you didn’t receive your parcel and that the refund was issued, we can see that there was a delivery issue in your area with our courier. This isn’t the service we aim to provide and our Customer Care Team have been in contact with you to discuss this. Thank you for your feedback. Kind regards, Power Tool World

Posted 1 month ago

“Useless. Wouldn’t use again. Very disappointed”

Helpful Report

Posted 1 month ago

Hi Kath, We’re really sorry to hear you were disappointed with your experience. This isn’t the level of service we aim for. We can see that a member of our Customer Care Team has been in touch to get this resolved. Should you have any further issues please do not hesitate to contact us. Thank you for your feedback. Kind regards, Power Tool World

Posted 1 month ago

Power Tool World Reviews

Phone:

Email:

Location: