Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“I received my order very well. But my wife also placed an order with you for almost £600.00 it was damaged and returned to yourselves, so we did not even receive any of it and the you would not resend new items without us having to pay twice for it before you would refund what we previously ordered whith caused my problems as I needed them the following week, now she is looking elsewhere. Not sure if I would order from you agen”

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Posted 2 years ago

“One of the tools arrived damaged, but was replaced within a week”

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Posted 2 years ago

Hello Tom, Thanks for taking the time to leave your review, we value all customer feedback. We're shocked to learn that your parcel arrived with you damaged. Both ourselves and our couriers always try our utmost best to ensure that our dispatched orders arrive safely in our customer's hands. We're sorry on this occasion it didn't happen. When you raised this with our Customer Support Team, they reported this to our courier for an internal investigation and we're glad to hear that you received your replacement promptly. If you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team again. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“What power tool”

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Posted 2 years ago

“Received the tool in good time opened the outer packaging the tool was in an unbranded box open box the tool was damaged insufficient bubble wrap to protect the tool it was loos inside the box.”

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Posted 2 years ago

Hello Chris, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that your tool had arrived damaged. There is a fine line between providing too much and too little packaging when considering the effects excess packaging has on the environment. With the feedback you had originally provided us with, we are now able to package these more securely. We would also like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. Occasionally some products are supplied in bulk & packaged in our warehouse. As requested, we can see that a refund had been actioned to resolve this for you as quickly as possible. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Hi I would have given you a very good but you failed to get the drill to me on the date you promised (birthday present) It wasn’t until I made a call that I was told that it hadn’t bed sent to delivery company (a bit of a pain as I had waited in for 2 days. But saying that the lady I spoke to was very helpful and very polite. Because of this i will still be happy to use and recommend this company.”

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Posted 2 years ago

Hello Martyn, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry that your order hadn't arrived in your expected delivery timescale window. Unfortunately due to a courier issue some orders were not fulfilled on time. We sincerely apologise for this. We assure you this is a one-off and our delivery success rate is usually incredibly high. On checking your order, this is now showing as delivered. We hope everything is as expected and that you're happy with the item you had ordered. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“The shredder arrived on time and delivery was very cheerful. However the instructions on separating the parts and setting it up were hopeless and difficult to carry out especially the six screws that hold it all together going in to black plastic holes that you cannot see. I don't know if it works yet as it has rained every day.”

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Posted 2 years ago

“they are a bit shoter then the ones i have got”

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Posted 2 years ago

“Normally a great Company to use with great service. Unfortunately I ordered tools under their 5% off offer and supposedly they were inundated with orders which resulted in failure to deliver in their promised 1-3 day delivery window.”

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Posted 2 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that you hadn't received your order when you had expected it. Our delivery success rate is usually incredibly high. We can see that your order was placed on Friday evening with next working day delivery. Your order was processed and then delivered to you the following Monday in line with the delivery method selected. You can find out more about our delivery timescales on our website: https://www.powertoolworld.co.uk/delivery/ If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“The products from Power Tool World are excellent and normally delivery is swift and efficient. However, we recently ordered a Makita grinder and it failed to turn up and got caught at a depot. Power Tool World seemed unable to sort this out, so we had to re-order meaning we didn't get the tool until after we required it. Disappointing.”

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Posted 2 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're really disappointed to hear you were let down by our courier partner on this occasion. We assure you this is the exception as our delivery success rate is usually incredibly high. Nevertheless, we apologise that your order hadn't arrived with you when expected. To get the product to you on time, our Customer Support Team re-dispatched the parcel back to you to ensure you received your items as quickly as possible. This parcel is showing as successfully delivered. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Thank you again for your order and we hope this doesn't put you off ordering from us again. Kind regards – PTW

Posted 2 years ago

“Good value”

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Posted 2 years ago

“On the fence weather to purchase anything more due to my current experience with the company”

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Posted 2 years ago

Hello Tom, Thanks for taking the time to leave your review, we value all customer feedback. We can’t see that you’ve contact us yet to discuss your experience. We’re keen to find out what we can do to help with any issues you’ve had. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Did not realise batteries were not included. Everything else was very good.”

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Posted 2 years ago

Hello Alan, Thanks for taking the time to leave your review, we value all customer feedback. The item which you had purchased on your order did include 2x 2.0Ah DeWalt batteries along with your DeWalt charger. We can see that these had been delivered to you successfully. We can’t see that you had contacted us yet to discuss this. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Need to re check how they package some products”

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Posted 2 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We are surprised to hear that your product had arrived damaged. We had reported this to our courier to ensure they are handling our packages as safely as possible. We are also glad that you had resolved this issue when you had spoken with our Customer Support Team. There is a fine line between provided too much and too little packaging when considering the effects excess packaging has on the environment. With the feedback you had originally provided us with, we are now able to package these more securely. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Great product at a great price but slow delivery. Item ordered Tues after hours so expected delivery on Thurs on next day.Did not receive till following Tues after having to phone and enquire as to where my order was.”

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Posted 2 years ago

Hello Colin, Thanks for taking the time to leave your review, we value all customer feedback. We are sorry to hear that our usual high delivery success rate has not been maintained. It is extremely uncommon for delivery standards to drop and we hope this one-off does not put you off from shopping with us again in the future. We can see that in-line with your delivery method selected your order was delivered the next day after your expected delivery date. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“The item I ordered didn't work. I've sent it back & received an email so far which is a good start. I scored you a 3 out of 5 because I've yet to receive my working order, once I do I can give a better score. Kind regards Quinton Hillocks”

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Posted 2 years ago

Hello Quinton, Thanks for taking the time to leave your review, we value all customer feedback. We are really surprised to hear that you have had issues with the HiKOKI (Hitachi) UC18YG charger. This is generally regarded as being a quality product. We can see you had contacted us, and we had dispatched a replacement to you as quickly as possible. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Packaging not good”

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Posted 3 years ago

Hello Stephen, Thanks for taking the time to leave your review, we value all customer feedback. We are really surprised to hear that you have had issues with packing included with your order. We try our hardest to ensure our products are wrapped securely for transport but also that we are doing what is best for the environment in the level of packaging we include. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“did not deliver on time as stated”

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Posted 3 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We are surprised to hear that you had not received your order when this was expected. All our delivery times and methods are listed on our website and are shown before your payment is processed. With regards to your order, we can see that this was delivered to you within 3 working days as outlined on the product listings of the items you had purchased. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Prompt service”

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Posted 3 years ago

“Try to purchase in plymouth store but gave up and bought on line.”

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Posted 3 years ago

“Easy site to use”

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Posted 3 years ago

Power Tool World Reviews