Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

4.9 Rating 42,077 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Currently awaiting response regarding return and refund as I have had no confirmation that item was recieved”

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Posted 2 months ago

“Delivery was excellent. I raised the query regarding the size of the lawnmower but no response”

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Posted 2 months ago

“Cannot advise due to limited use to-date”

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Posted 2 months ago

“Price OK, dispatch time - Good, communication - good, returns - free.”

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Posted 2 months ago

“Good , until you get damaged goods .”

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Posted 3 months ago

“Still cant register products your system is pants and your advice useless”

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Posted 3 months ago

“Good delivery”

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Posted 3 months ago

“drill and battery wont fit in box. You will need a bag for life ready if you need to take it out.”

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Posted 3 months ago

“No deliveries updates or notifications, no proper tracking and no chance to know when ur parcel is coming, unless you call them. And the delivery driver is just leaving a £400 green laser , in front of the door visible for everyone who is passing , and saying that he left it in front porch . Other than that, all good, products are fine”

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Posted 3 months ago

Hello Marius, Thanks for leaving a review with us. We are sorry to hear that you did not receive tracking information as intended, this is never something we wish to hear or see happen, this will of course be fed back to our courier who provides this for us. Looking into this, we can see you had contacted our After sales team, who had raised how this was delivered for you and got this sorted as quickly as possible. We are glad to hear this was resolved and that you are loving your products ordered. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 3 months ago

“Very good response and delivery. Missing the bag had no response on when they will.send it.”

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Posted 3 months ago

Hello Alan, Thanks for leaving a review with us. We can see you had contacted our After Sales team regarding your order, looking into this for you, we cannot see the item purchased included a bag and this is what was advised to you upon contacting us. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 3 months ago

“Fast delivery returns policy like divinci code”

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Posted 4 months ago

Hello Guy, Thanks for leaving a review with us. We are sorry at the time you were trying to raise a return with us that you were having issues, we can see you had contacted our team who raised this for you and sent over all the necessary information to you. If you wish to contact us further, you can of course do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 4 months ago

“Items never arrive on time”

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Posted 4 months ago

“The items ordered never arrive when they are meant to ,they are always late from the courier It’s a shame the couriers let them down quite often because quite straight forward to order from them but never delivered as planned”

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Posted 4 months ago

“I haven’t received my drill yet”

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Posted 4 months ago

Hello, Thanks for leaving a review with us. We are truly sorry to hear you are awaiting your product, looking into this for you, we can see that you had returned this to us due to a fault found, this has then had a refund actioned for you back to your original payment method. We of course will raise the necessary feedback to the departments and manufacturers into the issues with the item as this is of course never something we expect from our DeWalt tools. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 4 months ago

“Felt a bit 'fobbed off' when I queried the lack of any manual or instruction booklet, and why there was a dust extractor accessory that didn't seem to fit the Planer.”

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Posted 4 months ago

“First time I have used power tool world and generally ok although I had trouble setting an account up as the postcode and other details kept self deleting before completing. The delivery option had some misleading information and I couldn't get through when I called to enquire. They did respond pretty quickly to my text message though so all in all ok and I would use again.”

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Posted 4 months ago

“I bought some jigsaw blades and the blades are fine but did take quite some time to be dispatched.”

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Posted 4 months ago

“My saw turned up in good time with good packing that did not show the contents on the outside. The itself had light rust on the assembly screws and Allen key. There was also bubbling on the base plate. Power tool world would not have been able to see this with the tool boxed.”

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Posted 4 months ago

“Good company, was delivered next day, the drill is okay but for some reason when I put it in reverse, it will spin forward for a few seconds. Sending it off for repair seems to be like the enigma code so I can't be bothered. Apart from that, would buy from PowerToolWorld again.”

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Posted 5 months ago

“Although guaranteed next delivery, this was not the case. Could not access tracking number,as one provided would not be recognised.spent the hours staying in waiting for item to arrive with time allocated slot to be no show . Very late text after spoken with advisor saying it was on next delivery. Spoke to advisor tried to track order was reassured it would be with me for next day which was fortunate as it was a gift for my husband it arrived Xmas eve.”

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Posted 5 months ago

Hello, Thanks for leaving a review with us. Looking into this for you, we can see the order placed with us was on the 21st of December at 20:24, due to the order being placed on the weekend for next day delivery, this was dispatched Monday and delivered to you on Tuesday. We are sorry at this time, we did not meet your expectations getting your order delivered. If you wish to contact us further, you can do so here - https://www.powertoolworld.co.uk/contact-us Kind Regards - PTW

Posted 5 months ago

Power Tool World is rated 4.9 based on 42,077 reviews