Power Tool World Reviews

Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

4.9 Rating 42,598 Reviews

97 %

of reviewers recommend Power Tool World

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Phone:

01325 370300

Email:

help@powertoolworld.co.uk

Location:

Unit 6, Park 2000, Millennium Way,
Newton Aycliffe
County Durham
DL5 6AR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Angle grinder absolutely fine, took double the amount of time to get here than was proposed”

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Posted 1 month ago

“Thought sander was going to arrive next day, but didn’t turn up for 3 days”

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Posted 1 month ago

“Was promised quick delivery but it took about 8 days. When I queried the delay initially, Dan sent me an e-mail explaining that warehousing problems were causing the delay and that all affected would receive a 10% concession on their next order. I still await receiving this offer and think it would have been considerably better to have offered it for my delayed order. Order eventually arrived safely. I made the order with Power Tool World because of promise of quick delivery and competitive prices.”

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Posted 1 month ago

“Although the delivery was disturbing which I confirm this might not have been your problem, I am very pleased with your company and keeping me informed. I will use you again, thank you for your help”

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Posted 1 month ago

“Postage very, very slow”

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Posted 1 month ago

“Delivery abit slow Said 3 days but took 7”

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Posted 1 month ago

“Powertool World usually gets a five start review from me. However this time I think delivery issues and a less than perfect product has let them down.”

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Posted 1 month ago

Good morning, We’re sorry your order arrived a day later than expected. Due to a recent factory refurbishment, some orders have experienced extended processing times and we regret that yours was impacted as a result. We hope your recent call with our customer service team resolved the issue with your tool. However, if you experience any further problems, please don’t hesitate to reach out to us at help@powertoolworld.co.uk. Kind regards, PTW

Posted 1 month ago

“Delayed delivery made up for by good customer services. Good value for money.”

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Posted 1 month ago

“Very good service but could be packed better as box had signs of damp on it and sealed up with tape.”

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Posted 2 months ago

Good afternoon, We are sorry that your parcel arrived in less than perfect condition. Upon reviewing your proof of delivery image, we have been able to ascertain that this damage occurred in transit as we exclusively use clear tape within our warehouse. We hope that the contents of the box were unaffected. If you notice any issues with the tool or find that any parts are missing, please don’t hesitate to get in touch. Kind regards, PTW

Posted 1 month ago

“Good cutomer service , respond promptly, but still waiting for my replacement, too slow.”

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Posted 2 months ago

“Slow delivery without notification.”

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Posted 2 months ago

Good afternoon, We sincerely apologise that your order arrived later than expected. Your order was placed during our Flash Sale, and during this period we experienced a significant increase in orders. This regrettably resulted in longer processing times for some shipments. We understand how important timely communication is and regret any inconvenience caused. Emails were sent to all customers who placed orders during this period, and it’s possible that the message may have been filtered into your junk folder. We can see that your order has now been delivered, and we truly hope you’re satisfied with your purchase. If there’s anything further we can assist with, please don’t hesitate to reach out. Kind regards, PTW

Posted 1 month ago

“Power tool world are dealing with the problem at the moment”

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Posted 2 months ago

Good afternoon, We sincerely regret that you experienced a fault with your tool. We understand how frustrating that can be and truly appreciate your patience. We hope the replacement has resolved the issue for you, but if there’s anything further we can assist with, please don’t hesitate to reach out. Kind regards, PTW

Posted 1 month ago

“Light and easy to use.but not very powerful,so only suitable for very light hedge trimming”

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Posted 2 months ago

“Price was reasonable and I opted for the free next day delivery option - unfortunately the tool didn't arrive and no information from PTW. I contacted them and they responded with a generic email; "Due to the high volume of orders currently, we are getting orders out as quickly as possible, but some are delayed or awaiting urgent stock from our external bulk warehouse". I replied stating that I needed the tool before the weekend for a job, and their customer service agent Dan was able to sort it out to source and deliver one the following day (Friday) so nobody was at a loss. Not sure what's going on but I would expect proactive communication for delivery delays - and then one was sourced immediately anyway. Just a shame I had to get in touch to organise what was offered at the checkout.”

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Posted 2 months ago

“i bought a mini dewalt saw wiyh 2 batterys but no batterys came with order”

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Posted 2 months ago

“Placed the order on Friday morning and paid extra for a Saturday delivery and it didn't arrive till the tuesday, so not very impressed.”

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Posted 2 months ago

“I have got to say A FIRST CLASS COMPANY Like most people first priority was price for the product I was buying, DEWALT Strimmer and Power Tool World was the most competitive price I could find. I am apprehensive spending a large amount of money online when you haven’t dealt with the company previously but the transaction was flawless. Delivery was well ahead of my expected arrival time. I received my tool in 48 hours and in perfect condition. I was very pleased, thank you Power Tool World. This is how all online transactions should be.”

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Posted 3 months ago

“Had a fair bit off them but what lets them down is their choice of couriers, parcels just go missing or damaged. I vowed after this last time 22/4/25 I’ll just pay a few quid more from a different company until they sort their couriers out! Products are fine, follow up service 5h1t3!”

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Posted 3 months ago

“Лучше брать новее модели и помощнее”

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Posted 3 months ago

“Overall I would of gave it a 5 only for refund taking longer than expected”

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Posted 3 months ago

Power Tool World is rated 4.9 based on 42,598 reviews