The purchase was smooth, and delivery was great. Unfortunately for me I didn’t see that there was a 110 and a 240v option and so was accidentally purchased the wrong one. That’s when you enter no man’s land, I’ve never seen a returns system like it. No set up returns, no preferred partner, you are simply on yer own. Find your own courier, pay a punter rate as they haven’t organised a preferred courier or arranged that on your behalf, track yer own return, hope they are in when the courier attempts delivery (mine bounced at first attempt at 16:49). Mine didn’t come in an outer box so you need to affix the refund details over the other label and somehow add the courier label under strict instructions not to stick additional elements to the box as if they feel it unfit for resale you won’t get your refund. Additionally many couriers won’t let you send a shirt or bladed item as per their terms, what did I buy? A concrete cutter… so you have to convince them it’s a purchase return and you aren’t arming a crazed lunatic. The customer service was good, they stayed connected throughout. Am I happy with my item now I have the replacement? Yes. Would I buy again? Not until they had a proper returns system. I don’t mind paying for returns, it was my mistake, but they should have returns partners, there should be a single cost for them, there should be a clear system for dropping and they should want to know and track that the return I logged is with their courier.