Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“It works as it should”

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Posted 2 years ago

“I have not received my order.”

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Posted 2 years ago

Hello Guy, Thank you for notifying us that you did not receive your order. We attempted to call you to discuss this issue but unfortunately were unable to reach you. On investigation we found that DPD attempted to deliver your parcel on multiple occasions but there was no one available to accept it. To prevent any further issues the order was then returned to us and a full refund was processed to your original payment method. We hope this helps explain what happened to your order and we look forward to serving you again in the future. Kind regards – PTW

Posted 2 years ago

“Service was very good, delivery was exactly as they said. However, I only went to Powertool World because they are on Top Cashback - however, they never paid the cashback that was due.”

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Posted 2 years ago

Hello Louise, Thank you for taking the time to share your feedback, we are thrilled to hear that our service and delivery have met your expectations and we appreciate your kind words. We always strive to exceed our customers' expectations and provide the best service possible. We apologise for any confusion caused by the cashback offers shown on third-party websites and for any inconvenience you may have experienced. Please note that we do not directly offer cashback to our customers, therefore any queries regarding cashback offers would be handled directly by the cashback providers. We have reached out via email and hope that this provides a resolution to your concerns. We truly value your understanding and are grateful for the opportunity to address your issue. Kind regards – PTW

Posted 2 years ago

“Delivery Poor”

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Posted 2 years ago

Hello Kevin, Thanks for taking the time to leave your review, we value all customer feedback. We apologise that you felt our delivery service wasn't to your expectations. Our delivery success rate is usually incredibly high. We have reviewed your order and can see this was ordered on a 1-3 working day delivery. Your delivery had then arrived with you within the requested timeframe. You can find out more about the delivery timescales we provide here: https://www.powertoolworld.co.uk/delivery We hope the above helps and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“I had quite a few problems with the website. I tried signing up so it would make it easier when placing more orders and you also accrue points which gives you a discount off your next purchase. However, every time I tried to log in, it wouldn’t work. I have placed a couple of orders with these guys, but not been able to use the discount points I had accrued. It should be noted… I did contact them and they said it must be a problem at my end as they couldn’t find my account details………?”

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Posted 2 years ago

Hello Darren, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that you had issues when checking out with us. We can understand the inconvenience this may have caused you so we're sorry about that. We have reviewed your information and can only see the one order from us (this current order) under your delivery postcode or email address. This would be why our Customer Support Team were not able to find any information on any past orders. If you'd like to create an account with us to start collecting your loyalty points, you can do so here: https://www.powertoolworld.co.uk/customer/account/create/ We hope the above helps explain the situation and if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Fast delivery.”

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Posted 2 years ago

Hello Stephanie, Thanks for taking the time to leave your review, we value all customer feedback. We're glad to hear that you're happy with our delivery service and that this had arrived with you as expected. We can see your order was delivered to you within 24 hours of this being placed with us. Please do let us know if you need anything in the future and we'll be more than happy to help! Kind regards – PTW

Posted 2 years ago

“Disappointing!”

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Posted 2 years ago

Hello Martin, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that you were unhappy with the delivery experience you had. We have a high delivery success rate with our courier. We can see that your order was placed over a weekend and was dispatched from us on the Monday. As you had selected the next working day delivery service, this was then out for delivery with you on the Tuesday as expected. We can see that your parcel was successfully delivered by our courier. You can find out more about our delivery timescales on our website here: https://www.powertoolworld.co.uk/delivery If you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. Our contact information is below: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Very good with delivery”

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Posted 2 years ago

“Generally good, Prices are very low, quick free delivery. Reason i dont give 5 starts as its seams my tool might have been used before and its not come in original package. Tried to submit an enquiry/complain to speak with someone but no one came back to me.”

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Posted 2 years ago

Hello Roy, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry that your tool hadn't arrived in a condition which you felt was acceptable. We can't see any email or call from yourself and would have loved the opportunity to resolve this for you as best we could. We would like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. Occasionally some products are supplied in bulk & packaged in our warehouse. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“My order was supposed to be delivered within 3 days but after no contact at all from Powerworld I had to send them an email to find out what had happened to my order. Only then was I told it hadn't even been picked. I got it after 6 days.”

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Posted 2 years ago

Hello Kevin, Thank you for getting in touch with us. We value all of our customer's feedback. We're surprised to hear that your order had arrived later than you had expected. We're sorry for this and we assure you this is a one-off. Our delivery success rate is usually incredibly high with our courier. We can see that your order had been dispatched prior to you contacting our Customer Support Team and that your order was delivered to you the next day. If you have any further queries, please don’t hesitate to get back in touch with our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Only reason for the low rating is the box had to be taped up by the courier as it had fallen apart in transit. Poor packing. Luckily nothing damaged.”

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Posted 2 years ago

Hello Tristan, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry that your parcel hadn't arrived in an acceptable condition, however we are thankful that your items inside weren't damaged. We always look to ensure our orders are dispatched with adequate packaging and there is a fine line between provided too much and too little packaging when considering the effects excess packaging has on the environment. With the feedback you have provided us with, we are now able to package these more securely. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“I have used Power Tool World a few times now. The products I've purchased have been at good prices and arrived quickly. When I receive my last purchase, a Makita chain saw, it appeared from damage to the box that the product may not be new. Inspecting the saw, I could see no evidence of previous use, however it had been supplied with a substitute Oregon chain, rather than an original Makita chain. This suggested to me that perhaps the saw had been a return. This may explain how Power Tool World were able to offer a more competitive price than other suppliers? The saw works fine and I am happy with my purchase. If it is a return, I would have liked to have known at the time of purchase that this was what I was buying.”

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Posted 2 years ago

Hello Christopher, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear of the issues you have experienced. We would like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. We have checked on your order associated with this review and can't see a Milwaukee tool purchased. This order is for a Makita battery and charger kit. If you are still needing assistance with any other purchase from us, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Poor delivery options, upgraded to Sunday delivery and then courier failed to deliver so had to wait a further week for the next weekend delivery. Option to deliver to a local collection point would be good”

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Posted 2 years ago

Hello Simon, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry to hear of the issue you had with the delivery of your order. We assure you this is a one-off and our delivery success rate is usually incredibly high. When reviewing your order, we can see you had placed your order on a 1-3 working day delivery with us. Our courier had attempted delivery within this timeframe but due to the missed delivery, you had upgraded your delivery date with them directly. We can see your your order is now showing as delivered. If you'd like to find out more about the delivery methods we provide, you can do so on our website here: https://www.powertoolworld.co.uk/delivery If you need any further help, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Great prices but ordered just after Xmas and delivery late probably postal strike”

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Posted 2 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're saddened to hear your order hadn't arrived when anticipated. Unfortunately due to an unexpected courier delay some orders have been unable to be delivered on time. We sincerely apologise for this. We assure you this is a one-off and our delivery success rate is usually incredibly high. Upon checking on your order we can see that this has been confirmed as delivered. We hope everything is now as expected and this doesn't stop you from shopping with us in the future for your tool needs. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Great deal let down by poor communication and delivery issues.”

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Posted 2 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're saddened to hear that you hadn't received your order when you anticipated. Unfortunately due to an unexpected courier delay, some orders had been unable to be delivered on time. We sincerely apologise for this. We assure you this is a one-off and our delivery success rate is usually incredibly high. We can see that your order had been delivered and we hope everything is now okay and that this doesn't stop you from buying with us in the future. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“I bought a jigsaw on offer with a set of blades. The company were doing a 10% off promotion at the the time but I forgot to add the code. As soon as I realised (in minutes) I sent them an email asking if the discount could be applied but never heard anything. When the saw arrived there were no blades in the package. Again I sent an email and bought some blades from Screwfix. When I opened the sealed box containing the saw I found the blades that I'd ordered so now I have a few spare blades; I told the company I'd found the blades. I got a response but I'm not sure if this was just a "hey, there's no problem, we can answer him" sort of one. Overall, I got a jigsaw and some blades but it could've been cheaper and a lot less hassle.”

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Posted 2 years ago

Hello John, Thanks for taking the time to leave your review, we value all customer feedback. We're saddened to hear that you were unhappy with the service you had been provided with. We always want to ensure we're providing the best service possible for both our new and long-standing customers. In your email, you explained that you hadn't received your jigsaw blades. On the same day, you then sent a further email asking us to ignore your previous correspondence as you had located your missing items within your original parcel. Our Customer Support Team had responded to both of your emails advising they're happy to hear you're not missing any items from your order. They hadn't however been made aware that you were missing any discounts due to you not using the code provided on our website. To resolve this for you now, our Customer Support Team have actioned a refund to the value of your discount back to your original payment method. We hope the above doesn't stop you from shopping with us in the future and If you are still needing assistance, please do not hesitate to contact us again. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“I ordered a Fien Diamond Cutter which arrived on time and I'm sure as descibed however, the item was a smaller diameter than I was expecting. My point is the on line listing didn't make it clear to me that there were two options regarding the diameter of this cutter and that this was the smaller version.”

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Posted 2 years ago

Hello Brian, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that the item you had ordered didn't meet your expectations. We always try to be as accurate as possible on our product pages and the information we're provided with comes from the manufacturers directly. We're sorry you felt this wasn't clear enough. Our listing shows that the blade you had ordered is measured at 75 x 2.2mm with the outer dimensions of 158mm x 105mm x 17mm. We can't see that you've contacted our Customer Support Team yet to discuss this however with our extended returns, you still have time to return the product back to us if this isn't right for you. If you would like to do this or if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Very pleased with the price packaging and speed of delivery Can’t comment further as a Christmas gift”

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Posted 2 years ago

“Rated very good for odreing process but let down by their delivery company. 2 confirmed delivery slots were missed. The Hedge cutter has not ben used yet so unable to comment. Would have been 4 or 5* if delivered on confirmed delivery date.”

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Posted 2 years ago

Hello Stan, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry that your order hadn't been delivered when you had expected it to be. We assure you this is a one-off and our delivery success rate is usually incredibly high. We can see that your order was delivered within the 1-3 working days you had selected as your delivery method, nevertheless due to our courier's delay, we have reported this to them regarding your estimated delivery window to prevent this from happening again.. We're glad that you've now received your items ordered and if you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 2 years ago

“Bit slow charging”

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Posted 2 years ago

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